Customer Reviews for Go Key Rentals
(U-Haul Neighborhood Dealer)

764 reviews

9010 Fremont Pike   Perrysburg, OH 43551
(at Lime City Rd)

(419) 872-9029

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/18/2021 - 1/1/2022: Closed

Services at this Location:

Contact Us

(419) 872-9029

9010 Fremont Pike
Perrysburg, OH 43551
(at Lime City Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/18/2021 - 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service, quick service and always friendly.

AUTOMATION CONTR T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

Great service. Very convenient.

Michelle H. 
Rating:
4.0

Back door would not open to get the truck key and we had to call customer service to figure out why. Turns out it was iced shut and my husband had to use an ice scraper to chip it away, He wrenched is back in the process. At least customer service was available at 715AM on a Sat. Discovered the truck did not have a ramp, which caused us serious issues with loading. My fault for not reading all of the specifics. I now know better than to assume that a truck advertised for moving would have ramp, Please make this lacking feature more obvious about your 10ft trucks. All in all, it seems you get what you pay for.

Adam C. 
Rating:
4.0

The people working there are friendly, though the place is a bit rundown.

Ashish R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Thank you! Excellent experience all around.

MELISSA M. 
Rating:
1.0

Get a better customer service personnel.

Jamie E. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

The employee was rather busy but did an exceptional job taking care of everyone at the last minute since it was less than 30 minutes before shop closed.

DANNY G. 
Rating:
5.0

I have no suggestions

KENT A. D. 
Rating:
5.0

Not a thing!!!

ROBERT R. 
Rating:
5.0

Lover the exercise of managing the rental to my time. Great job

Steve K. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY G. 
Rating:
5.0

Take batter care of trucks

Damien T. 
Rating:
5.0

Everything is already excellent!!

ROBERT P. 
Rating:
5.0

The set up of the truck with the ramp and the appliance dolly made a huge difference for moving. the check in / check out process was seamless and efficient. All in all a great experience- thanks

STEVEN K. 
Rating:
5.0

go key rentals was great. The staff at uhaul were terrible, incompetent, untrained, no knowledge of trailer, its use, its drop off point, its pickup point, the reservation. I can provide competency training for all of your employees world wide. email me back to save yourself millions by simply applying common sense and manners and basic knowledge.!

EDWARD T. D. 
Rating:
5.0

Customer did not leave a comment.

ALLISON M. S. 
Rating:
5.0

Fast friendly service

MATTHEW A. N. 
Rating:
3.0

The trailer leaked and a lot of my stuff got wet.

Robert T. 
Rating:
3.0

no one was in the office or ready for me when I came in. rate/mile was pretty high. Truck had over 150,000 miles on it and seemed a bit rough

JOHN P. C. 
Rating:
4.0

Customer did not leave a comment.

Ken F. 
Rating:
5.0

We rented a pickup truck for local use. It was low miles, clean, had a bed liner, good power and comfortable cab. Eight foot bed provided room we needed for our landscape pruning and haul to city recycle center. Bed liner made sweepout easy. Would use this service again.

Claire J. C. 
Rating:
5.0

Customer did not leave a comment.

WENDY J. 
Rating:
5.0

Super easy in and out. Attendant (cannot recall his name) was great!

Matthew C. 
Rating:
3.0

I didn't know that I could enter from Lime City Road. Would have been easier. Also, I didn't know that if the place was closed at drop off I needed to use my phone to have my location verified and I needed to take a number of photos of the truck and upload them. I did take photos but later when I realized I needed to have location services on, I couldn't connect and therefore couldn't upload photos. Which could result in a $20 fee added. This was no way the fault of the drop off location but maybe a sign on the door with the key drop slot could have said this info if the place was closed. Unfortunately, my billing was incorrect. Uhaul must not have notified the drop off location that my 15' truck was a free upgrade from a 10'. Unless they overlooked that information.Anyways, the 2 agents I spoke with, Brittany and Alex, at Uhauls main number, got everything straightened out and were really great! Bonus, they were Americans!

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

TINA MARIE T. 
Rating:
4.0

uhaul needs to waterproof trucks. and maintain 100%wiper blades drivers side

Michelle M. P. 
Rating:
4.0

Customer did not leave a comment.

SHERRY H. 
Rating:
5.0

Great location and great service for all of your moving needs.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Edgar A. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Julia B. 
Rating:
5.0

Customer did not leave a comment.

DREW A. M. 
Rating:
1.0

I don't understand why this facility would close at 12 noon on a Saturday, which is the busiest day of the week. Unfortunately, there was no customer service to assist and the online check in process was very cumbersome and took a very long time to administer. I was not pleased with this experience.

TITUS EMANUEL M. 
Rating:
5.0

Everything was handled appropriately and if needed I will definitely rent from here again.

Lisa K. 
Rating:
5.0

The rental was smooth and everything went well.

James S. 
Rating:
3.0

This vehicle was hard to keep straight. Seemed like something was wrong with the steering. It was very loose. Had to keep moving the wheel left and right to keep it tracking straight. Also the blower on the air conditioning would not blow air out of the vents. It would only put air through the defrost vents. Otherwise the vehicle was in good condition and was clean and well maintained.

Evan C. T. 
Rating:
5.0

Customer did not leave a comment.

RHONDA T. 
Rating:
4.0

Customer did not leave a comment.

Candice W. 
Rating:
3.0

Customer did not leave a comment.

AMY W. 
Rating:
4.0

The agent was very helpful! Thank you again for the awesome customer service!

DESIREE K. 
Rating:
5.0

Go Key was great, but it was the fifth UHaul location I had to visit that morning after being told at the first pickup counter that my reservation had been changed to a time after i needed the truck, leading to me missing my scheduled key pickup at my new apartment. UHaul's reservation system needs to be able to alert customers to these potential changes before the actual pickup time.

Matthew A. 
Rating:
5.0

Perfect

Jorge D. 
Rating:
3.0

Customer did not leave a comment.

LUKE K. 
Rating:
5.0

Customer did not leave a comment.

Kirk H. R. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
1.0

The pick up procedure was not user friendly and took 40 minutes to complete

Jacob D. 
Rating:
5.0

It worked out incredibly well for our move. We couldn't be happier.

WHITNEY M. F. 
Rating:
4.0

Customer did not leave a comment.

ROBERT ALAN W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. M. 
Rating:
5.0

Customer did not leave a comment.

DAMEON H. 
Rating:
5.0

Excellent service could not ask for better

HARVEY J. O. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

The gentleman that waited on us was very professional and personal!

DANN M. W. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

CORTNEY R H. 
Rating:
5.0

My rental vehicle was exactly what I needed for my purpose and drove extremely well. I feel like it was definitely a good value for my money.

WILLIAM F. W. 
Rating:
3.0

It took way too long to receive the approval for the hands free rental and had no idea that there was going to be so many details to take care of using the phone. And the instructions for getting the key made little sense. It referenced a lock box on the back of the building that we didn't need to use. Eventually we figured out it was the lock on the truck box, not the lock box.

Todd H. 
Rating:
4.0

Customer did not leave a comment.

david b. F. 
Rating:
5.0

Customer did not leave a comment.

ALEX J. P. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

emil K. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWARD B. 
Rating:
5.0

The location was excellent because they called us back even though they were closed. Uhual was horrible and our Calls to them were dropped when we tried to reach out for help. The location called us back right away and gave us a different number to reach someone so we could get the keys out of the dropbox. U-Haul was horrible I will never use you again, if you have anymore questions please give me a call. I did call and make a phone comments that is in my chart, I would like some money off of my transaction.

Richard O. 
Rating:
2.0

I was not told that when I dropped off the uhaul that I had to do verification of the equipment getting dropped off on my phone. Therefore I went and put the keys in the drop box and then checked my text messages and realized there was a link I had to push and then I had to do verification of drop off and could not get back in the truck to look at the odometer.

SKYE L. 
Rating:
5.0

Customer did not leave a comment.

Caleb A. B. 
Rating:
5.0

Everything was perfect, to be honest.

Wallace M. 
Rating:
5.0

Gentleman that checked us out was very nice and helpful!

AARON R. M. 
Rating:
5.0

Very pleasant experience

Garland B. 
Rating:
1.0

The customer service was rude and charged me twice, for 1 truck.

HANNAH K. M. 
Rating:
4.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Mobile app DROP OFF was very convenient and easy. The pickup mobile app was not as helpful.

JANICE R. 
Rating:
5.0

Great customer service... very clean office and vehicle. If other businesses could be the same, every customer would feel special

LARRY LEE C. 
Rating:
5.0

Customer did not leave a comment.

Susan J. B. 
Rating:
5.0

Customer did not leave a comment.

ERIN M. 
Rating:
5.0

Customer did not leave a comment.

CAREY G. V. 
Rating:
5.0

Not Go Key Rentals fault, but I did all the online registration with Uhaul, then when I get there, I had to redo (or basically tell them what I had done so he could enter it in the computer. Why did I do the pre-registration and then Uhaul not send that information to them? I am getting a second rental this weekend, and I am not doing the preregistration.

Todd H. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey s. M. 
Rating:
5.0

Customer did not leave a comment.

Gale S. 
Rating:
4.0

I would appreciate not being talked down to about how to hook up the car hauler to my vehicle. I have rented this same equipment several times from other locations and also have hooked up trailers of several varieties to my vehicle and others. Just felt like I was not to be trusted in making the connection of the trailer to my vehicle. A simple review of the connection process would have been sufficient.

Kurt P. G. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. S. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
3.0

Simple drop off...nothing memorable.

Douglas L. 
Rating:
5.0

The rental process was very detailed but easy to use. It was a good experience.

Brent H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK JERARD S. 
Rating:
4.0

Fast friendly service. I was able to get checkin and get on my way in a few minutes.

Harry F. L. 
Rating:
3.0

charged me for gas even thought I put gas in truck after using. I called them and they were not accomodating

mark S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
2.0

At pick up, we were told we had 50 miles. At drop off, the owner said we were only allowed 45 miles and charged us an overage fee. He wasn't very welcoming or willing to work with us. Mileage requirements are not realistic when we have to pick up the uhaul, drive it to the move out site, then drive it to the move in site, then get gas, and then drive it back to a uhaul location. Mileage should only be counted from move out site to move in site, in my opinion.

Mark B. 
No reviews have been submitted for this location.

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