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JACOB M
Customer Reviews for Go Key Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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A+ service, product, and staff
STEPHEN HI liked how I could get my truck on the mobile app it very easy on a Sunday….although on the return of the truck I wish I had known I would have needed to take pictures of the truck.. guess next time I will know
Rebecca GLocation was very convenient and easy to work with. Truck was on the older side but did what I needed it to.
PETER GGreat location, convenient in and out, pleasant employee
STEPHEN LI turned my equipment in after hours. So did not have contact with personnel. That was ok the check in was fine.
CATHY PI was overcharged for this uhaul. I returned it on time or 1 or 2 mins past because of check in and was charged for another whole day.
JUSTIN MGreat customer service!
BRENNAN KThe representative who worked with me, Mr. Bunko, was very helpful and answered all of my questions. He was thorough regarding all aspects of the rental, and my experience was good -- exactly what I expected.
KATIE RGreat service - very nice to work with
DARYL BVery good turn in experience with Go Key Rentals.
Edward BWe returned after hours.. did not interact with anyone at location. Easy to find, plenty of room to drop off vehicle. Saturday afternoon hours would have been appreciated.
Beth HExceptional service, could not have been any easier. Quick in and out.
JEREMY CVery polite and attentive with questions, efficient and timely
KERIANN FThe handling in the TRUCK was very bad, it's just too old of a truck. This comment does not reflect to the location or the owner as he was great and very helpful.
MOHIT PNot charge people for an extra day when they didn't have it!
JESSICA WHighly recommend. Great experience
THOMAS GThe location is old and dated but it has no bearing on the quality of the van (which felt and smelled new) and the experience. It was quick and most of it was done online before hand. No complaints and exactly what I expected but smoother/faster.
CARDELL JI have used Go Key Rentals for years and always am treated as a friend, with respect, and find good value in my rental. I recommend this U-Haul location to anyone in need of renting U-Haul trucks or equipment!!
CHARLES AJeff at Go-key is great to work with. Vans are always upkept good and I never have any issues picking up. Great location.
CHRISTOPHER CAnother successful use of a U-Haul trailer. They pull great, easy to load, and are reliable. Will definitely use again.
ANDREW TThe unit was clean, not beat up and it had good tires. Great experience.
WILLIAM DThe app was not working properly; took several attempts to go through the process
Andrea BThank you! a smooth and pleasurable rental experience
Maegan HVery professional and eager to be of service!
KEVIN BGood location dropped off after hours again app did not work well.
Michael SPerfect
ANA BGentleman that handled the rental was so pleasant and helpful. He started a wonderful experience with U-Haul.
Scott SI had no interaction with anyone. Place was closed when I arrived. Did self drop off
JOSHUA WNot allow someone to reserve a specific truck from a specific place only to call and say the actual only available one is 20 minutes away.
TYLER PI felt the man who helped me was a little on the ride side. When I experienced issues with my trailer lights, he said, "well, I hope you have some tools with you." Then he walked back into the office. While I'm sure he didn't have time to help, I thought he could have at least offered some advice or maybe could have offered a time when I could get them looked at in his shop, but I was on my own.
Brian GProfessional service.
Harold DI always rent from this location, the owners are always extremely helpful and friendly.
Charles MThe return app is very buggy and it shut off during the middle of the return process, but I received an email showing it was returned
KEJUN CHave better lighting in the parking lot. It's doable, but I needed a flash light to walk around.
Brian RJeff is great. He easily allowed me to change the date of my pickup. The van was new and very clean and nice.
JOHN WProvide some verbal instructions for first time users on what to do when dropping off a trailer after hours and how the the app process works.
Brian LHad issues with the app to return the vehicle. Not even sure if I returned it properly.
DARRELL TQuick and easy service
Brant SAC vents on the dash cut in and out - something rattling in the dash and possibly creating temporary blocks. AC works, just had inconsistent airflow from the dash vents. Left the same comment on the app when the vehicle was returned. Other than that it was in great condition
Pete KI go to this location for ALL uhaul needs
Scott DEverything was great
greg BThe owner was very friendly and helpful. Highly recommend.
John MOwner of location was rude and not inviting at all. Got irritated at me for not knowing where the entrance was due to his lack of showing where it was. Got snippy at me when I advised him I thought I was already charged since I purchased through the app. Had there been another location nearby with a car hauler I would have went there instead.
Anthony DYour app is horrible.
TYLER JI was charged $165 more for wrong drop off which was not my fault, U Haul website did not alert me that the location was wrong while i was following the drop off steps
abdul rMaybe not location.. sorry, think the electric towers added to our location being found at pick up & drop off? Idk. Added about 40 min extra on each time. Needed to contact customer each time & hold time. Was stressful w deadlines to " easy pick up ".
Christine HU-Haul has always been a great help whenever I need to rene a cargo van or pickup for my work ! Never any surprises.
Lawrence BPassenger side front light was out. I indicated on the app when returning. Better lit parking lot to return after hours.
GRANT CGracias
Marsha MExcellent Customer Service!!
DUANE FI was under the impression the fuel tank would be full. UHaul even charges for returned equipment that does not have a full tank of fuel. My rental was under 1/2 full, but the check-in gradations don't allow me lower than 1/2 unless I go to the next gradation (3/8?)--the fuel needle was between the two, so I stuck with what the agent put on the paperwork. Then I had to guess as to whether I needed to add fuel for a trip from Perrysburg, OH to Brooklyn, OH without knowing the capacity of the fuel tank nor the vehicle's actual mpg for my situation. I ended up turning in the vehicle with something like 7/8 of a tank, which bothers me to this day--the money I thought I'd save by renting from UHaul was offset by the money I left in the gas tank. The vehicle itself was in very good condition.
Douglas KFriendly and competent staff
Carl SVery helpful and courteous!
Christopher M