Great location to work with, I love the way the people treat me when I come there. I also like the fact that every time I rent from there there very attentive to helping me get connected to my vehicle. Uhaul you picked a great team of people to represent your company. Job well done. Thanks for everything.
Charles W
Customer Reviews for Global Preowned Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was minimal wait. Friendly professional service.
Anita HNot a thing excellent customer service.
James SEven though we were there before the posted opening time, someone was there already and pointed us in the right direction. They also have more than adequate area for maneuvering the large trucks in and out.
Mark BThe men were very helpful even in the rain.
Tukeyua OBreaks grabbing in the front and pulling to the left please check this out
DANA RMartinsburg store may want to double check air pressure in the tires. Front right tire had 20 lbs. pressure, needed 80.
dan cThe salesperson was great. I only needed the truck for 1 day, as long as I had it back by 8 the next morning. It was back that night. Thank you
Carol ANothing I enjoyed company's manager .atmosphere people and sweet Jack's. Thank u .I appreciate the help and kind service .prayers and cares .🙂❤🙏🎼
RUBY SI didn't get the size truck requested. Charged for gas after I filled the truck.
Sandra BPersonnel at this location were very friendly and professional. Pick up was super easy.
Brian MMr. Jacob was awesome with great customer service.
Frank AClose this location. Truck was filthy, mechanically defective. Should never been allowed on the road. Very disappointed and should receive a refund. Terrified the entire trip.
butch sGreat customer service and friendly place to visit.
Ricardo CFantastic experience. I’ll be back
Josh ZI was welcomed immediately by the owner of this establishment and given a receipt for my return, as well as an invitation to return.
Debra APictures different than actual truck condition. Had to dispute 3 Pictures. Brakes failing. Metal on metal sound. Definitely not safe. Engine running terribly.
Scott CLocation was fine. The back of the truck was not swepped from previous renter. The phone pickup process was extremely slow and set us behind 45 min. We had people waiting on us!! It timed out and had to start over the first time. The second time it would not approve. We sent 3 messages and they were unanswered , made a call to U-Haul where we were transferred to another department that had a 15-20 min wait time. Meanwhile someone answered my message and then it was approved. I will not rent again unless the place I’m picking up is open.
Daniel CWell the truck I had was missing a gas cap, the truck wasn’t cleaned on the outside and the drivers side floor board was dirty. I didn’t receive my moving blankets as asked for. Not a great experience and will not rent of there again.
Alvin TEverything was great 👍
eugene eIt was a berry, easy experience.
Sean OGlobal preowned auto sales fucking sucks
Robert HNothing
Lyle BStart your vehicles with full tanks of gas, getting to a specific amount under a full tank is extremely difficult and uhaul isn't giving me money for filling up past the point it was received at
Corey RThe truck was very dirty inside and not well maintained at all. It is super old and probably needs to be replaced anyway but being dirty didn’t make it any better. The staff was very kind and helpful though and I like doing business with them. The following comment is not specific to this particular location since they can’t control what UHaul’s business model is. When booking on UHaul website, pricing is not transparent. Even though it requires the customer to estimate hours and miles, it’s not calculated in the total due and then you end up with a much larger surprise bill at the time you check in and receive the contract. Without an unlimited miles option, this isn’t all that cost effective and the $19.95 rental fee that’s advertised is deceiving and never the actual cost.
Stacey PI like it
Justin RThe 20 foot truck I rented would not start after being loaded. I was forced to call Roadside Assistance. Because of this I had to incur additional labor costs. VERY stressful experience. The location I rented said they were "sorry".
Meghan TNothing
Alan RThe reservation process on the phone was very smooth. I needed a truck quickly, and had no problems. Very nice folks.
Elizabeth SGreat customer service always ready to help with my needs
joshua rNothing like dealing with good people
Ozie PNo need to do anything
STEVE SYou charged me $190 because I dropped it off a few miles away from where i picked it up because I was tired. $190. Most moves are a lot further than a few miles. If i moved to Arizona was i still expected to bring it back to WV??? Will never use Uhaul again for moving.
Robert VOwner was awesome and very friendly and did everything he could to make the process easier for me
Marcey BTruck wasn't there at the time rental was requested. Had to wait 30 minutes.
MICHAEL MWhen I made this reservation I CALLED the main number online and specifically requested a 15' truck. When I checked on my reservation a couple days before I was told they had put me down for a cargo van. This is the SECOND TIME that has happened and I'm tired of it. When someone says what they need that doesn't mean change it. If they don't have that vehicle then grant us the professional courtesy to tell us. DON'T JUST CHANGE IT!!!
DENISE FIn the past I have rented U-Haul's all over the country... This was my worst experience yet. The vehicle was filthy. I think the previous renter had been a German Shepherd. There was pet hair, trash, mud, and food crumbs all throughout the cab and there had been no attempt to clean the vehicle or get it ready for the next renter. There was no gas in the vehicle and it had a low rear tire. The vehicle looked like it had not been washed in months and the drivers door did not seal well so there was a bad air leak while driving. I had used the "24/7 Truck Share" for a contactless rental which did not work so I had to do it in the office. The guy that helped me was fine but the person I would guess was the owner seemed to have a bad attitude and was kind of rude to me and other customers. I will never use this location again.
Jay JGreat customer service.
Alejandro RGreat service and very pleasant.
Kevin MOnly needed a tow dolly, salesman pushed way to hard to up grade to a trailer which would not work for what i needed to do (dead car would not start or run, easier for me to push it on to a dolly than try to get it up on a trailer)...Picked up dolly at close of business Thursday dropped Friday off night around 8pm (after closing) charged for 3 days at 9am Saturday morning...While towing my car one of the pins that hold the ramps in place fell off causeing the ramp to drag on the highway... I was told I would be charged 1 day, not happy with your dealer or his equipment. ..
Thomas SClean the interior of the vehicle.
HANNAH WThe app does not work well so I had to call in to get the code for the truck keys.
CECILIA HGreat experience
Shawn BI reserved a uhaul for a Saturday along with furniture pads and NO Safe Move insurance. I called and informed them that I would also need the equipment on Sunday. Was told i could drop off anytime on Sunday. Prior to taking possession of uhaul i photographed the inside of the vehicle which had mud on floor boards on both sides of truck. Submitted pics to them through the site. Sunday I dropped off vehicle with furniture pads. I called Monday to verify my final bill. I was told that the amount was $72 and some change that was already authorized on my card. I said but I kept the uhaul another day. Was asked when I dropped off. I stated Sunday. He said well that is what was authorized. I took that as, based on what he said, that all I owed was $72 and change and that they already received from my card. I then get an email on May 2, 2023 with a bill attached stating they were charging me $165 and change. They applied 2 days worth of Safe move ($28) and a cleaning fee ($25) to my bill. My bill should have been, including the extra day and 18 miles of driving, approximately $105 not including tax. After chewing the representative out for their incompetence, my bill was finally adjusted to approx $112. I returned the vehicle in the condition it was given to me with the exception that I put in more gas than I burned. So not only are they ripping people off with Safe Move (pay attention, they slip that in on you when you aren't looking) they rip you off on getting extra gas that they do not have to pay for. My tank was a smidge over 1/2 and I returned it with 5/8. How can one determine how much gas was burned and how much to actually put back in? Uhaul and Movinghelp.com is pretty much worthless. I will be using the Uhaul on Shawley Drive in Hagerstown, MD when and if I need a Uhaul.
Sherrie-Lynn HThe truck was old and seats were cracked open. The truck pulled dramatically to the right, was very difficult to stop and has no acceleration. The check in and out experience was great and the man was pleasant.
Rhonda MOutstanding Customer Service and Very Friendly.
FRANK SThey stated in the receipt (that I received in my email) that I didn't put gas in the vehicle, dropped it off late. When in fact, I dropped it off early and thank god I took pictures of the gas gauge before leaving it. The lot is small and there were to many vehicles on the lot, it made it difficult for people coming in and out.
Cindee SNothing they did a awesome job
Jose RThe only issue was that the truck was smoked in. The owner of this location is great!
Jackilyne GI wasnt sure where the serial number on the vehicle was, but figured it out.
Lucas EThey had two tow dollies. There were broken lights on both of them. Fortunately I brought my own lights as a backup. But on the tow dolly I took, the brakes did not work at all. It seems you need to take better care of your equipment, lights are very easy to check.
JOHN GNothing
Maria CI feel the person at the location was extremely rude.
Nicole HThe floor had mud inside when inspected to take delivery. . The staff washed it out where are you fast Very prompt and professional.
Joseph SChecking in the equipment I was charged double the last time it almost happened again this Thursday.
Walter WVery nice and helpful. The whole process was very easy.
Richard P