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Nikolas W.
Customer Reviews for Global Preowned Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Global preowned auto sales fucking sucks
Robert H.Nothing
Lyle B.Start your vehicles with full tanks of gas, getting to a specific amount under a full tank is extremely difficult and uhaul isn't giving me money for filling up past the point it was received at
Corey R.The truck was very dirty inside and not well maintained at all. It is super old and probably needs to be replaced anyway but being dirty didn't make it any better. The staff was very kind and helpful though and I like doing business with them. The following comment is not specific to this particular location since they can't control what UHaul's business model is. When booking on UHaul website, pricing is not transparent. Even though it requires the customer to estimate hours and miles, it's not calculated in the total due and then you end up with a much larger surprise bill at the time you check in and receive the contract. Without an unlimited miles option, this isn't all that cost effective and the $19.95 rental fee that's advertised is deceiving and never the actual cost.
Stacey P.I like it
Justin R.The 20 foot truck I rented would not start after being loaded. I was forced to call Roadside Assistance. Because of this I had to incur additional labor costs. VERY stressful experience. The location I rented said they were "sorry".
Meghan T.Nothing
Alan R.The reservation process on the phone was very smooth. I needed a truck quickly, and had no problems. Very nice folks.
Elizabeth S.Great customer service always ready to help with my needs
joshua R.Nothing like dealing with good people
Ozie P.No need to do anything
STEVE S.You charged me $190 because I dropped it off a few miles away from where i picked it up because I was tired. $190. Most moves are a lot further than a few miles. If i moved to Arizona was i still expected to bring it back to WV??? Will never use Uhaul again for moving.
Robert V.Owner was awesome and very friendly and did everything he could to make the process easier for me
Marcey B.Truck wasn't there at the time rental was requested. Had to wait 30 minutes.
MICHAEL M.When I made this reservation I CALLED the main number online and specifically requested a 15' truck. When I checked on my reservation a couple days before I was told they had put me down for a cargo van. This is the SECOND TIME that has happened and I'm tired of it. When someone says what they need that doesn't mean change it. If they don't have that vehicle then grant us the professional courtesy to tell us. DON'T JUST CHANGE IT!!!
DENISE FRANCES P.In the past I have rented U-Haul's all over the country... This was my worst experience yet. The vehicle was filthy. I think the previous renter had been a German Shepherd. There was pet hair, trash, mud, and food crumbs all throughout the cab and there had been no attempt to clean the vehicle or get it ready for the next renter. There was no gas in the vehicle and it had a low rear tire. The vehicle looked like it had not been washed in months and the drivers door did not seal well so there was a bad air leak while driving. I had used the "24/7 Truck Share" for a contactless rental which did not work so I had to do it in the office. The guy that helped me was fine but the person I would guess was the owner seemed to have a bad attitude and was kind of rude to me and other customers. I will never use this location again.
Jay J.Great customer service.
Alejandro R.Great service and very pleasant.
Kevin M.Only needed a tow dolly, salesman pushed way to hard to up grade to a trailer which would not work for what i needed to do (dead car would not start or run, easier for me to push it on to a dolly than try to get it up on a trailer)...Picked up dolly at close of business Thursday dropped Friday off night around 8pm (after closing) charged for 3 days at 9am Saturday morning...While towing my car one of the pins that hold the ramps in place fell off causeing the ramp to drag on the highway... I was told I would be charged 1 day, not happy with your dealer or his equipment. ..
Thomas S.Clean the interior of the vehicle.
HANNAH W.The app does not work well so I had to call in to get the code for the truck keys.
CECILIA HOPE B.Great experience
Shawn B.I reserved a uhaul for a Saturday along with furniture pads and NO Safe Move insurance. I called and informed them that I would also need the equipment on Sunday. Was told i could drop off anytime on Sunday. Prior to taking possession of uhaul i photographed the inside of the vehicle which had mud on floor boards on both sides of truck. Submitted pics to them through the site. Sunday I dropped off vehicle with furniture pads. I called Monday to verify my final bill. I was told that the amount was $72 and some change that was already authorized on my card. I said but I kept the uhaul another day. Was asked when I dropped off. I stated Sunday. He said well that is what was authorized. I took that as, based on what he said, that all I owed was $72 and change and that they already received from my card. I then get an email on May 2, 2023 with a bill attached stating they were charging me $165 and change. They applied 2 days worth of Safe move ($28) and a cleaning fee ($25) to my bill. My bill should have been, including the extra day and 18 miles of driving, approximately $105 not including tax. After chewing the representative out for their incompetence, my bill was finally adjusted to approx $112. I returned the vehicle in the condition it was given to me with the exception that I put in more gas than I burned. So not only are they ripping people off with Safe Move (pay attention, they slip that in on you when you aren't looking) they rip you off on getting extra gas that they do not have to pay for. My tank was a smidge over 1/2 and I returned it with 5/8. How can one determine how much gas was burned and how much to actually put back in? Uhaul and Movinghelp.com is pretty much worthless. I will be using the Uhaul on Shawley Drive in Hagerstown, MD when and if I need a Uhaul.
Sherrie-Lynn H.The truck was old and seats were cracked open. The truck pulled dramatically to the right, was very difficult to stop and has no acceleration. The check in and out experience was great and the man was pleasant.
Rhonda M.Outstanding Customer Service and Very Friendly.
FRANK S.They stated in the receipt (that I received in my email) that I didn't put gas in the vehicle, dropped it off late. When in fact, I dropped it off early and thank god I took pictures of the gas gauge before leaving it. The lot is small and there were to many vehicles on the lot, it made it difficult for people coming in and out.
Cindee S.Nothing they did a awesome job
Jose R.The only issue was that the truck was smoked in. The owner of this location is great!
Jackilyne G.I wasnt sure where the serial number on the vehicle was, but figured it out.
Lucas E.They had two tow dollies. There were broken lights on both of them. Fortunately I brought my own lights as a backup. But on the tow dolly I took, the brakes did not work at all. It seems you need to take better care of your equipment, lights are very easy to check.
JOHN G.Nothing
Maria C.I feel the person at the location was extremely rude.
Nicole H.The floor had mud inside when inspected to take delivery. . The staff washed it out where are you fast Very prompt and professional.
Joseph S.Checking in the equipment I was charged double the last time it almost happened again this Thursday.
Walter W.Very nice and helpful. The whole process was very easy.
Richard P.Employee that was working the location was snarky and unfriendly.Was not helpful with any information and I was told to call customer service for all questions. This was a overall unpleasant experience. From both locations.
Matt L.Manager and people at the store were fabulous. Highly recommended! Truck had damage and issues with exhaust
Susan H.Quick and easy, in and out. No delays or complications.
Christopher F.The gentleman who checked me in was very personal and friendly.The whole rental was a smooth process from reserving the truck,getting checked in,and to returning the vehicle
Jeffrey B.More expeditious check in upon return of equipment.
Mark D.I've rented from this location several times and highly recommend. I will use them in any future needs of a moving truck.
TARSHA T.Global Auto - Uhaul Location its great Owner pretty laid back and professional he takes pride in His sales and Uhaul Rentals Thank you sincerely Michael
Michael R.Personnel were not very friendly. Not a very big entrance for ines to pull in and let others exit
Charles W.The unit we had, had to be jumped in their lot. They stated they knew about the issue. Instead of issuing me one of the other 4 or 5 26' trucks they had. I let the truck run for over an hour after getting it, I had to cut it off because of the exhaust smell. Later I had to call them to come and jump it again because it wouldn't start. This cost me 130.00 for the movers..because we couldn't move the truck to the next location because we had to wait for the jump. There is an exhaust leak which fills the cab. I would say, I did not have a good experience.
Terry O.The personnel was like oh just take the trailer over there and leave it.
Vicki V.Quick in and out. No problem with the truck. A great experience!
Linda N.The company was extremely rude. Picking up i waited in the office for 10 mins before anyone spoke to me. The used car manager started speaking to a female who was there 8 minutes after me. I said no and she did also that I was here first, but I feel like he ignored me because I am black. The short guy who helped me set up my tow trailer was rushing and had me set up some of the tire strap install by myself. I told him i had no clue how to. During the drive i needed help because the ratchet strap were stuck. The gentleman who helped me explained to me in Ohio told me that who ever put on my chains that its in the wrong place. The chain were attached to my wheel axel instead of the frame. This place could of damaged my car. I will never use uhaul again after this.
Malcolm S.Owners work with you I've rented several times no problem highly recommend this place
Lyle D.Business was closed the day we picked up uhaul. I would never rent from a pkace that isn't open at the time of pickup and drop off. Also, check engine light was on which made us nervous. We found a guy working in the body shop and he said it was fine to drive it.
Howard W.