Initially was overcharged on mileage but they immediately resolved the error and refunded me my money within an hour of alerting them. Great team to work with.
EDWIN N
Customer Reviews for Global Preowned Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Clarification on my drop off time. The guy who rented the trailer to me said it could go back anytime between 7am and 8pm, so I got charged an extra day. Not happy about that.
JARED WThe manager was very helpful! I was a walk in hoping to rent a truck but none were available however I was offered the use of a van. The process was very easy!
Jennifer C-engine light was on -charged me for two days when we only had it for one -no keys in drop box -truck reserved wasn't available -> ended up at the place for over an hour at 12am! bless the woman on the end of the 24/7 number for driving 30 minutes to give us keys.
Emily GThe place was closed when I dropped off my equipment.
DAWN TWay too expensive. 90$ for mileage alone and then having to put in 50$ gas plus rental fee ? Who can afford that these days. Best to do it yourself with friends trucks.
JOAN AGlobal Preowned Auto is always great to work with!
DONALD SThere is nothing to improve. They helped me hook it up too. He was more than happy to help me out when I told him that I had never used a trailer.
NEFTALI GTruck was dirty inside and out Trash and liquor bottles cigarette ashes inside cab Ants in the cargo area cargo blankets were wet and smelt like mold had to store in the mom's attic so unable to use that portion of truck that I paid for pick up location basically handed me the keys they did no walk around with me inside or out pointed me out to the lot and said there's the truck very poor customer service
Paul DNeed to assist customers in getting trailers hooked up. Heavy lifting sometimes involved to get trailers in the ball. Otherwise very kind and courteous
William MYou're good the way you are right now thanks for great way the company is
MICHAEL CN/C
MOISE EThe owner of the place gives outstanding customer service , thank you!!
MARCELO MI would definitely recommend this location. I have rented from that location several times. Equipment is in good shape and always clean. The people ther are very friendly and professional.
thomas bSee the above callout for the AMAZING TEAM. The Martinsburg drop off location should be highlighted as a top notch location. They were incredible as representatives for U-Haul.
Rosemary WThey changed the location of the pick up 2 times, meaning there were 3 locations we got bounced to and from. The truck (back cargo portion) was disgusting, having trash, CONDOMS and blankets in the back. I will be sending photos of these to corporate as I am expecting a serious discount on the price.
Brian MI rented a uhaul cargo van for less than an hour. And I was overcharged 10 miles, then when I called to confront this mistake I was lied to… I left the facility 736 Williamsport drove to schewels at 540 lutz ave (1.3 miles). From schewels I drove to my home (2.5 miles). From home I drove to return the uhaul back to 736 Williamsport (1.9). This approximately 6 miles not 16 miles… Thank you for not being honest and cheating me out of extra money
Amie RAs soon as I opened the cargo van door an overwhelming foul smell of urine was immediately apparent. I can't believe uhall would allow a van in that condition be rented! There is no way that van was cleaned prior! There was no way anyone even opened a door or they would've noticed that smell. They also would've seen the large spot on the floor that appeared to be the source. We had to drive with the windows down in 93 degree weather and ended up at a cvs to try and see if we could improve the smell. We wiped the front down with bleach wipes and sprayed the back with lysol pet. This is the worst experience renting a vehicle I have had and will not ever use uhall again. I can't believe I payed full price for a van that was used as a bathroom. When I reported the urine to a uhall representative all I was told is that they would note this finding so I didn't get blamed or charged for the urine in the van. This was such a gross experience. Again it was 93 degrees and I had to ride with the windows down due to the smell. I definately expected more from uhall. I was charged full price. Having to stop at the cvs also prolonged the trip and added extra miles and extra expenses to clean a van that should have been cleaned prior. The app was also not working so all around terrible experience. The representatives were friendly.
Cynthia M👍🏽👍🏽
CRISTHIAN TNo problems at all!!
Greg ABest uhaul ever. Very nice and helpful.
Burney SI called ahead to specifically report that I was coming, but would be late. I arrived at the anticipated time to only receive an email that my reservation was cancelled. The location quickly got me back on track with a new reservation, but recommend that U-Haul give pick-up locations the ability to alter pickup times so that no one needs to go through such rigmarole like this.
Paul JAlways a pleasure doing business with this uhaul. Very friendly and helpful. No problems.
Thomas MThe staff was very professional and helpful. Everything went smoothly both out and in. The truck was a little older but definitely met my requirements.
Douglas CFriendly service, easy pick up and return. Thank you for being there for me.
Teresa RLeft a mess inside the back of the trailer that had to be cleaned out by me and equipment was very badly damaged and not maintained at all. The person who rented me the U-Haul was very disrespectful when I brought up these things as well.
Rachel WStill would like an itemized receipt.
Michael KMy location was changed from a site that was open to a site that was closed. Cell service at the location is awful so the log in process took almost an hour and was never given a code at the end of the process so had to call to get it. I don't know why the whole log in process is not done beforehand. It would be significantly easier. First truck had a dead battery and then the second truck was dirty and had less gas so it ended up costing me more. The location from where the keys are to where the trucks are is too far.
Zachary BPersonalble!
Blane MThe whole process was fantastic! Gentlemen who helped me was great!
Bradley CEverything was great as usual. I rent from this location on a norm. The units and facility is always clean. The staff is always very polite and very helpful.
thomas bThe best uhaul dealer in the west va dmv area without a doubt.
Charles WI was charged an additional fee for gas although it was at the level I picked it up at and where it was marked on rental documents. I have a picture of the fuel gauge after drop off as well to prove it.
Barrett HTrailer was perfect for my needs. Easy to haul and load/unload.
Clark DGreat location to work with, I love the way the people treat me when I come there. I also like the fact that every time I rent from there there very attentive to helping me get connected to my vehicle. Uhaul you picked a great team of people to represent your company. Job well done. Thanks for everything.
Charles WThere was minimal wait. Friendly professional service.
Anita HNot a thing excellent customer service.
James SEven though we were there before the posted opening time, someone was there already and pointed us in the right direction. They also have more than adequate area for maneuvering the large trucks in and out.
Mark BThe men were very helpful even in the rain.
Tukeyua OBreaks grabbing in the front and pulling to the left please check this out
DANA RMartinsburg store may want to double check air pressure in the tires. Front right tire had 20 lbs. pressure, needed 80.
dan cThe salesperson was great. I only needed the truck for 1 day, as long as I had it back by 8 the next morning. It was back that night. Gracias
Carol ANothing I enjoyed company's manager .atmosphere people and sweet Jack's. Thank u .I appreciate the help and kind service .prayers and cares .❤
RUBY SI didn't get the size truck requested. Charged for gas after I filled the truck.
Sandra BPersonnel at this location were very friendly and professional. Pick up was super easy.
Brian MMr. Jacob was awesome with great customer service.
Frank AClose this location. Truck was filthy, mechanically defective. Should never been allowed on the road. Very disappointed and should receive a refund. Terrified the entire trip.
butch sGreat customer service and friendly place to visit.
Ricardo CFantastic experience. I’ll be back
Josh ZI was welcomed immediately by the owner of this establishment and given a receipt for my return, as well as an invitation to return.
Debra APictures different than actual truck condition. Had to dispute 3 Pictures. Brakes failing. Metal on metal sound. Definitely not safe. Engine running terribly.
Scott CLocation was fine. The back of the truck was not swepped from previous renter. The phone pickup process was extremely slow and set us behind 45 min. We had people waiting on us!! It timed out and had to start over the first time. The second time it would not approve. We sent 3 messages and they were unanswered , made a call to U-Haul where we were transferred to another department that had a 15-20 min wait time. Meanwhile someone answered my message and then it was approved. I will not rent again unless the place I'm picking up is open.
Daniel CWell the truck I had was missing a gas cap, the truck wasn't cleaned on the outside and the drivers side floor board was dirty. I didn't receive my moving blankets as asked for. Not a great experience and will not rent of there again.
Alvin TEverything was great 👍
eugene eIt was a berry, easy experience.
Sean O