I tried to drop off the trailer before my return date in the evening and informed the owner that the trailer had been dirty before I rented it and he told me that I would be charged extra if I left it. I took the trailer back with me that evening and went back in the morning and spoke with another person there who was very considerate and said he would look after it. Overall it was a very bad experience. I am very reluctant to rent another u haul again.helen M.
Customer Reviews for Glen Haven Motel
(U-Haul Neighborhood Dealer)
Saint Thomas, ON N5P1G7
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 6 p. m.
- Dom.: 10 a. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Brett S.
Self check app did not work. I had to go inside the kiosk wich delayed by pick up by almost 40 mins. My amount was more then the original quote initially was, and the truck was dirty inside upon pick up wich required me to sweep it out before we could even begin to load anything. Im not sure how the truck was dirty when there is a sign that says there will be a $25 fee if the inside is not broom swept apon drop off.Russell W.
El cliente no dejó un comentario.TAMUNOIBINABOBO E.
El cliente no dejó un comentario.Doug B.
El cliente no dejó un comentario.Christine B.
El cliente no dejó un comentario.kolin R.
Actually keep doing what you are doing, i enjoy renting from you guys DanielDANIEL P.
El cliente no dejó un comentario.Melissa M.
El cliente no dejó un comentario.Cody P.
El cliente no dejó un comentario.JIACHENG W.
El cliente no dejó un comentario.Justin L.
El cliente no dejó un comentario.ZELIMIR J.
El cliente no dejó un comentario.Timothy F.
El cliente no dejó un comentario.DAVIDJOEL P.
Nothing really. The van was clean and had gas in. Person helped me completed the check in and out paper work. Over all very good.KARENANN T.
El cliente no dejó un comentario.DAVID P.
El cliente no dejó un comentario.DARAMIKHAIL E.
The gentleman who works at the hotel came out and told us where to park even though it was after hours. He was very friendly.David P.
Staff was very helpful with everything. I've used U-Haul with my last 3 moves and no problems.CHERYL P.
This wasn't my first choice of location, but they had the equipment. Attendant was friendly and helpfulROBERTGEOFFREY P.
I have rented several times from this dealer and on each time the service has been outstanding. Dealer is polite, professional and knows his stuff. I would without hesitation recommend him to othersJOEL H.
El cliente no dejó un comentario.Douglas Y.
El cliente no dejó un comentario.Douglas A.
El cliente no dejó un comentario.Graham D.
El cliente no dejó un comentario.KEVINJ F.
El cliente no dejó un comentario.MUNIR M.
The signage was not clear enough, I ended up pulling into the business's parking lot next door and had to do some fancy driving to pull the truck around.STEPHEN P.
Keep up the good work/.PETERCHARLES M.
El cliente no dejó un comentario.Brian H.
Make it clear how much is charged for extra milage and not hide it in the fine print. Truck uses considerable gas and is a third the cost of the truck rental itself to refill.VICTORMANUEL ROS F.
Very helpful with trailerSCOTTB R.
It was okay for a key drop-off but this hotel location has reduced hours making it less helpful if needing to inquire about any issues/concerns.TODD S.
Clean back of truck outCOLINDANIEL GEOR G.
El cliente no dejó un comentario.SCOTTM G.
Very good employee. I was met with a cheerful hello and quick intelligent answers to my questions.DONNA B.
El cliente no dejó un comentario.Kevin G.
El cliente no dejó un comentario.EMMA H.
Never again. I already had The truck I requested released to someone else two days prior to pickup when I called to make sure everything was available and determine how we could get the keys at 8 AM. At one point I was told while booking the truck I had to go to two different locations in St.Thomas then to another town in London, then the reservation was cancelled by a different location before getting the truck at this Motel which was very difficult to communicate with to drop it off, although the truck was clean. I wasn't able to access my account online and actually see my reservation I had to call a number and have somebody set it up over the phone when I picked up the truck. I was told with this location I would be able to drop the truck off before 9 o'clock I showed up at eight and a woman answered the motel entrance (not the store entrance) as the convene store was locked even though the sign said open and they said they no longer accept uhaul past 6pm. The website I had text message to me (when I got access to the truck to return the truck) using your 24/7 access was not loading. I tried calling your after hours number and was placed on hold for almost an hour. Loading your website to return the truck took almost 45 minutes for me to get the image, the mileage and the gas posted. That was using phone data and wifi. Several technical issues but my phone was running other websites with no issues. The woman who answered the motel door told me just to leave the keys in the dropbox and somebody will call me to have it all returned tomorrow, However your website said there be an extra charge if somebody did that the next day for me and I didn't believe I would not be charged us fee. In addition, I was told after by my wife waiting for me somebody kept opening up the motel door and apparently yelling at me put in a hat and grabbed some object before attempting to match out to me in a threatening manner before randomly turning around and walking back into the room while I was in the truck taking pictures of the mileage and trying to load the website. I will never recommend uhaul to anyone. Very time I use your service and my family does as we have been involved your company with 4 moves in the last 4 months it has been a bad experience. I am NOT HAPPY with the service and I intent to share this in social media with all my affiliated nursing and community groups as my response when I had concerns was â€œ this is the way it's been done since world war one.â€œ not acceptable!Adam M.
El cliente no dejó un comentario.Jake K.
Owners would not come out of the store to look over the truck prior to me taking it. The emergency brake would not turn off on the truck, I went in twice and asked him to come look at it, he would not and just kept saying keep putting it on and off and it will go off. I was told truck had 1/4 of gas, it did not. Drove the truck 17km, put $20.00 gas in it and returned truck. Again they would not come out to double check the gas, mileage, condition etc. The next day I get a phone call from the very rude man accusing me of not putting any gas in, I explained I did and have the receipt as well. He said too bad you didn't we will be charging your credit card for it. Charged my credit card an additional $50.00 for a total of $97.00. I told him I would be calling head office and he hung up. DO NOT deal with this location, they will rip you off as I can see now they have with others.Amanda B.
El cliente no dejó un comentario.Richard V.
Though the U-Haul hours listed were 9am-9pm, the office was closed; however, the adjoining motel had a bell for the manager, but not for rentals (though I rang, anyway, to confirm whether I needed to provide him with the final mileage). He asked that I back-up the truck on the property after having already parked it and drop the key in the slot.Todd S.
Make sure the location has the equipment you have reserved when you get there/at the location is was reserved at This was not the location I reserved at and added 1 hour to my pick up on top of not having the furniture dolly I reservedjustin C.
El cliente no dejó un comentario.TONY P.
don't send anyone to Blake street your key boxes are hanging on a wooden shack i would take uhaul away from who ever owns this locationjohn C.
very good and helpfulDENNIS H.
The truck wasn't too dirty but did have a light layer of loose debris in the back. The blankets were clean and cheap to rent and kep the furniture from contact with the dirt in the box. Service was great. I drove away within 10 minutes of arriving at the location.Andrew G.
Very friendly staff, amazing service, it's a 10 Star service The best in CanadaHessel D.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.JOHN B.
Pick up was great. However was told over phone I would have the truck two days. Got a message saying truck had to be back in 24 hours which was before my moving day and was unable to keep truck for full two day's. instead was told when I called that I could keep the truck till 8am next day at no charge since I could not use for two full days. But was still charged an extra day. Was also told I could drop truck off close to new home. But has to drive 30 minutes out of my wayDavid L.
El cliente no dejó un comentario.Marc O.
El cliente no dejó un comentario.JOHNSON J.
The man was cleaning his motel and the door to office was locked. He must've heard me trying to get in. He came out of a room told me to put key in drop box. Nothing else. I asked about the payment and drop off confirmation and he told me I'd get an email. Not very helpful at all. I'm a first time pick up drop off 2 different locations and first time renting a vehicle. We have only rented a trailer one other time pick up and drop off same location.June T.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.ADAM ROBERT E.
Suggest to help / guide customer to drive and leave the parking lot where all rental vans are parked very very close to each other. I had a minor incident yesterday when drove the rented van in the parking lot by hit and broke another vans mirror. I was lucky that the manager kindly waived the repair charge. Thanks and I strongly recommend this rental location. Ben St ThomasBING ZHONG Y.
Guy freaked out about the parking and very rude..I didn't pass a gas station on way there but noticed you guys charged me almost 60.00 for gas even though tank was over 1/4... Did I mention I didn't get 12 furniture pads that I paid for...No reimbursement for that...Thanks for nothing...Never again...Totally disappointedBrian C.
El cliente no dejó un comentario.mary P.
El cliente no dejó un comentario.Zachary G.
El cliente no dejó un comentario.Corey G.
El cliente no dejó un comentario.Raymond K.
El cliente no dejó un comentario.Richard K.
Safe contact free pick up and returnCasey Y.
Just in case someone has a problem with the truckshare on their phone then the location should be open to further help the customer. I waited 30 mins to get my truck because my chat closed on me before i could be told where the keys are and the password.Pete M.
El cliente no dejó un comentario.Daniel H.
The self serve option is HORRIBLE. Took us over 30 minutes just to get our truck.Tom H.
Still waiting to see how much I owe ????GREGORY P.
El cliente no dejó un comentario.Carole T.
El cliente no dejó un comentario.LEONARD P.
Excellent customer servive from the moment we inquired for information to the moment we returned the rental.JOHN Y.
El cliente no dejó un comentario.theresa H.
Friendly staff, and helpful.John V.
El cliente no dejó un comentario.William F.
El cliente no dejó un comentario.Ashleigh R.
El cliente no dejó un comentario.DONALD P.
El cliente no dejó un comentario.DYCK C.
The guy I rented from was fantastic to deal with. GraciasBenoit S.
El cliente no dejó un comentario.Greg W.
The trailer gate was very hard to open. It made things very difficult to load and unload The trailer drove very rough extremely noisy and didnt take small bumps well. As for the owners they rushed me to have the trailer back in 4 hours when I paid 6 hours they text and called me asking where I was. There debit machine didnt work and they said I had no other way to pay other then credit. They took pictures of our credit card and vehicle with out a reason. Over all the experience was very lousy. The trailer was not maintained and it was dangerous to drive! Unfortunately I will not use this location again.Robert C.
El cliente no dejó un comentario.Robert R.
The agents at this site did not come out of the office either on pick up or return of the vehicle. No one was available on the return to rwview the kilometers or the fuel tank level.Even though the gauge was higher on return than on pick up I was charged and extra $8.63 for fuel. Remember no one checked this with me and I did refuel the vehicle to ensure there would be no issues on return. I have now made 2 phone calls to the site to complain. On the first call I was told I would receive a call back (no call) and on the second call the agent hung up on me after saying it was not his issue but rather I needed to deal directly with U-Haul. It was the local agent who marked the fuel gauge level in at the wrong level, not head office. I am now waiting for a call back and a refund of the $8.63. The vehicle on pick up had mud on the drivers side floor and the outside of the vehicle was also some what dirty. Not what I would expect. Not having someone AVAILABLE TO CHECK THE VEHICLE OVER ON EITHER END OF THE RENTAL IS ALSO NOT WHAT I WOULD EXPECT. AND THEN TO HAVE AN EXTRA CHARGE ADDED TO THE CREDIT CARD WITH NO OPPORTUNITY TO QUESTION IT IS REASON ENOUGH TO GO SOMEWHERE ELSE THE NEXT TIME i NEED A RENTAL AND ALSO TO NOT RECOMMEND THIS PARTICULAR AGENCY OFFICE.Barry B.
The drop off location was a motel which was a bit confusing for a uhaul location but the man we spoke with was friendly.Linda F.
El cliente no dejó un comentario.PHILIP V.
El cliente no dejó un comentario.Darryl P.
I usually rent from this location. However was not happy that the truck was on 1/4 full when I picked it up and needed to put gas in it before I got started. Mind you I could bring it back at 1/4 full. Just does not seem fair for the next person renting. The last time I rented from a different location it was the same thing. And I needed to put 70 dollars in gas in before the truck even moved too far.Darryl D.
Everything was great-thank you!KIMBERLEY B.
snow tires in Canada should be required, lost a day trying to move unsuccessfullyCHRIS F.
El cliente no dejó un comentario.NORMAN V.
El cliente no dejó un comentario.LISE G.
El cliente no dejó un comentario.Raymond K.
Just keep doing what your doingAlan P.
Guy at the counter was very nice Made sure trailer was hooked on properlySTEWART P.
El cliente no dejó un comentario.ADAM W.
Use the phone # of the client, not the reference given, regardless if it was a local number. You are a business. You should act professionally and business like and call your customer first.Lesley C.
Great service and freindly stuffClenry G.
Nick and the other gentleman were extremely Courteous and professional. They explained the details very clearly. The cargo van was clean and ready to be picked up. I would return to Glen Haven Motel U Hall and highly recommend you to also.JOSEPH L.
El cliente no dejó un comentario.Steven R.
El cliente no dejó un comentario.Terrance K.