Customer Reviews for Givens Gateway LLC
(U-Haul Neighborhood Dealer)

1,339 reviews

1870 W Baskins Rd   Rock Hill, SC 29730
(Dave Lyle Blvd)

(803) 324-4073

Office Hours

  • Mon: 9 am–2 pm
  • Tue-Fri: 8 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: 8 am–12 pm

Services at this Location:

Contact Us

(803) 324-4073

1870 W Baskins Rd
Rock Hill, SC 29730
(Dave Lyle Blvd)

Services at this Location:

Office Hours

  • Mon: 9 am–2 pm
  • Tue-Fri: 8 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: 8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark Hollandsworth 
Rating:
5.0

Customer did not leave a comment.

Tyron Blackmon 
Rating:
5.0

Customer did not leave a comment.

thomas johnson 
Rating:
5.0

Owner was so nice and very professional in making sure my rental uhaul was a success.

destiny mobley 
Rating:
5.0

Thank you for your kind d service Joseph N

Joseph Nelson 
Rating:
5.0

Customer did not leave a comment.

Matthew Davenport 
Rating:
5.0

Customer did not leave a comment.

Garrett Howze 
Rating:
5.0

Customer did not leave a comment.

Julian Smith 
Rating:
5.0

Customer did not leave a comment.

Austin Ghent 
Rating:
5.0

Customer did not leave a comment.

shekime mcilwain 
Rating:
5.0

Dwayne was professional and very helpful and I would recommend the use this location.

phillip leggett 
Rating:
5.0

Customer did not leave a comment.

Ed Oneil 
Rating:
3.0

Customer did not leave a comment.

David Miller 
Rating:
5.0

Customer did not leave a comment.

Jason Buzzard 
Rating:
5.0

Customer did not leave a comment.

Rodney Hinson 
Rating:
4.0

Customer did not leave a comment.

Andrew Hendley 
Rating:
4.0

Customer did not leave a comment.

jeff finch 
Rating:
5.0

Customer did not leave a comment.

Greta Feely 
Rating:
4.0

Customer did not leave a comment.

Dragos Plesca 
Rating:
3.0

Customer did not leave a comment.

Stanisha Stroman 
Rating:
5.0

Wonderful people to work with! Highly recommended…

Robert Church 
Rating:
5.0

They were great and worked with me and my family in tough times! Thanks to everyone there!!

Robert Church 
Rating:
5.0

Customer did not leave a comment.

Clarence Davis 
Rating:
3.0

Customer did not leave a comment.

Lou Ann Elliott 
Rating:
5.0

Customer did not leave a comment.

Jeannie Sanders 
Rating:
5.0

Customer did not leave a comment.

Kenza Roseborough 
Rating:
5.0

Fast and friendly

Daniel McDonald 
Rating:
4.0

Customer did not leave a comment.

Chad Wood 
Rating:
5.0

Great group of people they are my go to guys for U-Haul needs.Keep up the good work.

kurt greene 
Rating:
5.0

Customer did not leave a comment.

khristel alldredge 
Rating:
5.0

Customer did not leave a comment.

stacey barber 
Rating:
5.0

Customer did not leave a comment.

BethAnna MOORE 
Rating:
5.0

Customer did not leave a comment.

Donovan Nichols 
Rating:
5.0

Super friendly staff and very helpful with our needs.

Keith Honeycutt 
Rating:
5.0

Service is excellent. Friendly and courteous. and well informed. Thank you.

Elmer Crisco 
Rating:
5.0

Great experience

Andres Garcia 
Rating:
3.0

Customer did not leave a comment.

Austin Huerta 
Rating:
5.0

Customer did not leave a comment.

Leslie Campbell 
Rating:
3.0

Customer did not leave a comment.

kurt greene 
Rating:
5.0

Friendly folks

james givens 
Rating:
3.0

Customer did not leave a comment.

RICHARD PRIODE 
Rating:
5.0

Staff there are wonderful, pick up and drop off very easy and quick

David Yommer 
Rating:
5.0

Customer did not leave a comment.

Brian Mauldin 
Rating:
5.0

Customer did not leave a comment.

RASHARD MOORE 
Rating:
4.0

The rental was very convenient.

samuel cousar 
Rating:
4.0

Customer did not leave a comment.

Amisha Woods 
Rating:
5.0

Customer did not leave a comment.

stepanie barber 
Rating:
5.0

Customer did not leave a comment.

austin dawkins 
Rating:
4.0

Very bad experience with customer service

Hrishikesh Kulkarni 
Rating:
3.0

Customer did not leave a comment.

jessie land 
Rating:
5.0

Customer did not leave a comment.

Cheryl Mollycheck 
Rating:
5.0

Customer did not leave a comment.

KATHY DAVIS 
Rating:
3.0

We just dropped off quickly. It was a bit confusing finding the office and then having to call the number for assistance, but the gentleman was very kind and helpful and the return process was smooth

Amanda Lawrence 
Rating:
5.0

I still haven’t received my refund amount.

RENEE SHEPPARD 
Rating:
5.0

N/A

Nicole Richburg 
Rating:
4.0

Customer did not leave a comment.

CHAD WOOD 
Rating:
5.0

Customer did not leave a comment.

FARAMARZ ALIZADEH 
Rating:
5.0

The rental process was easy and staff member was kind and professional.

Alan Madison 
Rating:
2.0

Cab was infested with ants, someone had previously, spilled a drink on the dash and it was not cleaned up. Was in a hurry didn’t have time to switch out. Believe I was over charged, received a link 20 minutes after I dropped the uhaul off and was unable to verify the return information.

Jamison Lubben 
Rating:
5.0

It was very fast and easy for me to rent the truck on the same day.

Kierra Watson 
Rating:
5.0

Excellent customer service both at check out and return. Thank you U-Haul team!

Jonathan Duffy 
Rating:
5.0

Customer did not leave a comment.

Oscar Fernandez 
Rating:
3.0

Customer did not leave a comment.

Chris Guinn 
Rating:
1.0

First off, I filled the tank of gas up to the 3 quarter mark as was needed but still got charged for another 7 gallons of gas which was probably to fill the truck up. Second I ordered this truck from a nearby location and was switched to a further location last minute. If you have a $50 guarantee that the truck would be available at the location I ordered it then the $50 should be reimbursed. At a minimum the mileage should have been subtracted. Overall this was a horrible experience costing me around $75 to $100 more than it should have. I have had good Uhaul experiences in the past but this was an extremely poor experience.

James Miller 
Rating:
5.0

Upon arrival, our U-Haul was given away to another family. We put too much gas in when we returned the truck, i would recommend reimbursing for over compensated gas.

Sydney Hanford 
Rating:
5.0

Customer did not leave a comment.

Kellie Lucas 
Rating:
3.0

Overall my experience was not great! I had to pick up at location further then my first choice. Then I had to return to a location because the closer location was not on the list. When attempting to call a representative to change drop off location, I was given the wrong information. Nothing was easy and in the end, had to pay 30 extra miles!!!! Had I been able to pick up/drop off at locations of my choice… I would have not been over. This was not cool and extremely frustrating! I am not a happy customer!

Rebekah Handy 
Rating:
5.0

Customer did not leave a comment.

Sunil HIra 
Rating:
5.0

Customer did not leave a comment.

eddie hill 
Rating:
2.0

Customer did not leave a comment.

John Spinetto 
Rating:
5.0

These are some of the best folks I’ve ever dealt with ,they are very friendly and very helpful.When I was calling around and looking for a storage building they were so nice and personable where a couple others at other places acted like you were inconveniencing them,so I knew this was the place for me and I wasn’t wrong,Dwayne was exceptionally helpful and caring and I am truly thankful.The storage building was a reasonably priced and the truck was fine especially the second one it was very clean and reasonably priced.I hope and pray I never have to move again but if I do I know exactly where I will go. Thank everyone so much and may God bless you!

lori haskett 
Rating:
5.0

Customer did not leave a comment.

Tony Cotton 
Rating:
3.0

Customer did not leave a comment.

Connie Rightmer 
Rating:
3.0

Closed at 4 only 1 space available for drop off and is on a curve, dangerous to drope off.

angela pemberton 
Rating:
4.0

A little Cheaper for as little as I used it. I only drove it 5 miles and it cost me $40 and I only had to put in a Gallon of gas. I toke my stuff to a Flea Market to sell, can't fit that much stuff in my Car. Cheaper rate for trips under 10 miles would help a lot.

Patrick Parker 
Rating:
3.0

Trucks were parked in a muddy lot on the side of the road. Truck was dirty both in the cab and the box. Location made parking tuck after rental difficult.

BRYAN MARTIN 
Rating:
4.0

Customer did not leave a comment.

Jonah Barker 
Rating:
5.0

Very friendly and helpful! Great customer service! Made renting an easy process with no issues or hidden costs.

Deanna Blue 
Rating:
3.0

Customer did not leave a comment.

Tamilee haaf 
Rating:
5.0

Customer did not leave a comment.

Bill Giordano 
Rating:
5.0

Customer did not leave a comment.

Jason Whitt 
Rating:
5.0

Customer did not leave a comment.

Brandi Jones 
Rating:
5.0

Customer did not leave a comment.

Jose Hernandez 
Rating:
3.0

The rep was smoking in the office. He didn’t show me the truck. He was very uninvolved.

Ronnel Dukes 
Rating:
4.0

Customer did not leave a comment.

Kelly Winfree 
Rating:
3.0

Customer did not leave a comment.

Shawn Conaway 
Rating:
5.0

Let your customers know that they do not do unlimited mileage anymore explain the mileage, and how much you get charge for the mileage

Karla Green 
Rating:
3.0

Customer did not leave a comment.

sheila geiger 
Rating:
5.0

Customer did not leave a comment.

David A Miller 
Rating:
5.0

Customer did not leave a comment.

Molly Ewing 
Rating:
5.0

Helpful staff. Quick and painless rental.

WILLIAM GUFFEY 
Rating:
5.0

Customer did not leave a comment.

Paul Valle 
Rating:
3.0

Customer did not leave a comment.

Reuben Jones 
Rating:
5.0

Customer did not leave a comment.

jesianna zazay 
Rating:
5.0

These folks are very accommodating and helpful. It's nice doing business with them.

Jeremy Dreier 
Rating:
5.0

Customer did not leave a comment.

Timothy Chamberlain 
Rating:
4.0

Everything ran smoothly!

Annie Mills 
Rating:
5.0

Customer did not leave a comment.

Dawn Hamdorf 
Rating:
5.0

I always get great customer service.

Janie Coleman 
Rating:
5.0

Customer did not leave a comment.

Dawn Hamdorf 
No reviews have been submitted for this location.

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