The tie downs inside the trailer was missing two of them but no issues for me.
RICHARD DEVOSS
Customer Reviews for Gilmans Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The businessman who rented the U-Haul truck was outstanding. He went out of his way to give me a great customer experience. I would recommend that U-Haul provide more than one pickup truck to rent out at this location. There are times when there are 3 customers who want a truck. Customers need to have more trucks available to rent at this location.
John RaymondThis was a great rental experience.
Elizabeth MansolilloWilliam was so helpful from my first call to our final check in. Easy to work with and truck did the job! Thank you! Iris Newalu
Edwin NewaluGreat service! Great guys! Very positive experience.
Stephen UnderwoodAlways great service at Gilmans Auto Service.
Sally KeeneyN/A Thanks for asking
PETER COXDid great job going through how trailer worked and the gate for sure. Would recommend this place any time. Thanks for asking Peter
PETER COXNone.
Eric GillisMobile app is super slow.
Paul NewtonNothing they were friendly and helpful and I had great service at this location
William ScottIt was a very EASY process for renting a truck when needed. The manager was very respectful and courteous.
Kerry HuckinsVery nice easy to work with . Saved me money on the final bill . Great people to work with , Thanks
Cecil WilsonWill Gilman helped us step by step with our rental. He has excellent customer service and a vast knowledge of all the equipment available to us. We would rate him an 11 out of 10. Sincerely, Steve and Lorri.
STEVE SILLAwesome people in the office, clean truck. Zero complaints!!!
Lisa WoznickiThe drop off staff was amazingly helpful! Thank You so much
Anthony GrasseTop-Notch staff and service!
Joshua DorrNot have so many steps to do to return a vehicle after hours
Daniel berrymarvianoKey was not in lock box. But someone showed up within minutes and gave us key. On a Sunday when they were closed. Amazing service
Debbie MichaudI was only there for a short time but enjoyed my conversation with the 2 gentlemen who were on duty. Very helpful and kind. Were it closer to home I would consider bringing my vehicles there for service and repair as well.
richard johnsonThe trucks fuel cap lite was on in addition to the check engine light. The gas tank leaked fuel fumes in cab and around rear of truck.
Jeffrey LennoxThe intendant was very informative, courteous and helpful!
HAROLD HARTSHORNNo furniture blankets available at this location
Robert BilodeauEverything was good.
Marlan DymentThe guys at Gilmans were personably and got me in and out of the door quickly. I would recommend them to anyone needed a uhaul.
James TaylorDue to uhauls inability to recognize the companies holiday hours (they were closed for holiday) and inform the owner before they closed of my reservation, my equipment was covered in snow and ice and was not legally drivable. This owner went out of their way on their day off to provide another truck for me. Uhaul has done this multiple times to the pickup/drop-off location. Please improve your communication, especially during holidays.
Collin LeavittThe individual's name there is William. He is absolutely excellent! That is why they got five star review is because of William!
John GonzalezVery good customer service! I highly recommend this location.
Peter CampbellThe process was easy. The truck was ready and clean. The owner/staff were very pleasant and helpful!
JULIE SAWYERQuick, friendly service!
Thomas BourretTailgate on pickup took over 30 minutes to open. Lift handle was badly damaged. Had to use vehicle with tailgate down.
David DutilVery friendly and helpful
Dawn MonzelGreat guy helped me out w easy pickup
DAVID TULLGRENGilman's is an easy company to do business with. Happy to have UHAUL close by.
MICHAEL JACQUESRumford Maine Gilman’s‘s repair shop. Easy friendly helpful and fast. Trailer was amazing no problems. I’ll run there every time!
THOMAS DELUCADon't play games with people when they have a reservation for a specific time like you did to me
timothy duchesnayeQuick, easy, and friendly
Jason Ahearnwish it were cheaper but it was short notice
Charles GriffinQuick and easy pickup.
Melanie HoughInform customers that the customer needs to contact the haul drop off location ahead of drop off to avoid extra charges
Anthony SaiaThey were closed when I dropped off my rental. We have used them before for moving based on that they are wonderful. My drop off day was easter so they were closed so I cannot answer the last 3 questions.
Melissa SmithThey are good to work with
Paul SheehanI was completely satisfied with the process from start to finish. I was left with no unanswered questions and after showing me the utmost respect and friendly professionalism, they told me it would even be cheaper than originally thought. Literally could not have been happier with the location, staff, equipment and experience.
Catherine OMearaBest UHaul experience EVERY TIME here. I think the gentlman’s name is Will. He’s always friendly, super helpful, and makes you feel like you’re the only person who matters. Thank you!
Martin BlaneyGilman’s Auto is great. Very friendly and cooperative. They represent U-Haul very well.
Jeffrey SchwartzOnly critique was the mobile check in was difficult. I followed all instructions for verifying my location but was unsuccessful. My wife tried with her phone once she arrived to pick me up and we were able to get it to work. Frustrating after 9 days and thousands of miles but inconsequential at days end.
Ian Ryder26 foot box truck ran like a dream.. driver's seat was super comfortable. . Very new only 23,000 miles...probably could use a front end alignment.. but drove like a car 🚗 😐 very satisfied and will rent again..
Caitlin Ylonen