Customer Reviews for Gilmans Auto Service
(U-Haul Neighborhood Dealer)

411 reviews

130 Rte 108   Rumford, ME 04276

(207) 364-4228

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(207) 364-4228

130 Rte 108
Rumford, ME 04276

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The tie downs inside the trailer was missing two of them but no issues for me.

RICHARD DEVOSS 
Rating:
5.0

The businessman who rented the U-Haul truck was outstanding. He went out of his way to give me a great customer experience. I would recommend that U-Haul provide more than one pickup truck to rent out at this location. There are times when there are 3 customers who want a truck. Customers need to have more trucks available to rent at this location.

John Raymond 
Rating:
5.0

Customer did not leave a comment.

Tarra Arsenault 
Rating:
5.0

Customer did not leave a comment.

John Henkel 
Rating:
5.0

Customer did not leave a comment.

austin sprauge 
Rating:
3.0

Customer did not leave a comment.

Tarra Arsenault 
Rating:
5.0

This was a great rental experience.

Elizabeth Mansolillo 
Rating:
5.0

William was so helpful from my first call to our final check in. Easy to work with and truck did the job! Thank you! Iris Newalu

Edwin Newalu 
Rating:
5.0

Great service! Great guys! Very positive experience.

Stephen Underwood 
Rating:
5.0

Always great service at Gilmans Auto Service.

Sally Keeney 
Rating:
5.0

N/A Thanks for asking

PETER COX 
Rating:
5.0

Did great job going through how trailer worked and the gate for sure. Would recommend this place any time. Thanks for asking Peter

PETER COX 
Rating:
3.0

None.

Eric Gillis 
Rating:
3.0

Mobile app is super slow.

Paul Newton 
Rating:
5.0

Nothing they were friendly and helpful and I had great service at this location

William Scott 
Rating:
5.0

It was a very EASY process for renting a truck when needed. The manager was very respectful and courteous.

Kerry Huckins 
Rating:
5.0

Very nice easy to work with . Saved me money on the final bill . Great people to work with , Thanks

Cecil Wilson 
Rating:
5.0

Customer did not leave a comment.

Dillion Lavallee 
Rating:
5.0

Will Gilman helped us step by step with our rental. He has excellent customer service and a vast knowledge of all the equipment available to us. We would rate him an 11 out of 10. Sincerely, Steve and Lorri.

STEVE SILL 
Rating:
5.0

Customer did not leave a comment.

Sandra Benton 
Rating:
5.0

Awesome people in the office, clean truck. Zero complaints!!!

Lisa Woznicki 
Rating:
5.0

Customer did not leave a comment.

LORI THIBAULT 
Rating:
5.0

Customer did not leave a comment.

Sebastian USAMI 
Rating:
5.0

Customer did not leave a comment.

John Rosen 
Rating:
5.0

The drop off staff was amazingly helpful! Thank You so much

Anthony Grasse 
Rating:
5.0

Top-Notch staff and service!

Joshua Dorr 
Rating:
5.0

Customer did not leave a comment.

Tyler Sterry 
Rating:
5.0

Customer did not leave a comment.

Doug Burdo 
Rating:
5.0

Customer did not leave a comment.

Aaron LaBrash 
Rating:
5.0

Customer did not leave a comment.

Russ Poulin 
Rating:
5.0

Customer did not leave a comment.

Danita Gilbert 
Rating:
5.0

Not have so many steps to do to return a vehicle after hours

Daniel berrymarviano 
Rating:
5.0

Customer did not leave a comment.

Dan Merck 
Rating:
5.0

Key was not in lock box. But someone showed up within minutes and gave us key. On a Sunday when they were closed. Amazing service

Debbie Michaud 
Rating:
3.0

Customer did not leave a comment.

Stephanie Crockett 
Rating:
5.0

I was only there for a short time but enjoyed my conversation with the 2 gentlemen who were on duty. Very helpful and kind. Were it closer to home I would consider bringing my vehicles there for service and repair as well.

richard johnson 
Rating:
3.0

The trucks fuel cap lite was on in addition to the check engine light. The gas tank leaked fuel fumes in cab and around rear of truck.

Jeffrey Lennox 
Rating:
5.0

The intendant was very informative, courteous and helpful!

HAROLD HARTSHORN 
Rating:
5.0

Customer did not leave a comment.

Caroline Fazekas 
Rating:
5.0

Customer did not leave a comment.

Kyle Hutchinson 
Rating:
5.0

Customer did not leave a comment.

bryan wilson 
Rating:
5.0

Customer did not leave a comment.

Jay Nicholson 
Rating:
4.0

Customer did not leave a comment.

Michael Whippen 
Rating:
5.0

Customer did not leave a comment.

Robert Bilodeau 
Rating:
5.0

No furniture blankets available at this location

Robert Bilodeau 
Rating:
5.0

Everything was good.

Marlan Dyment 
Rating:
5.0

The guys at Gilmans were personably and got me in and out of the door quickly. I would recommend them to anyone needed a uhaul.

James Taylor 
Rating:
4.0

Due to uhauls inability to recognize the companies holiday hours (they were closed for holiday) and inform the owner before they closed of my reservation, my equipment was covered in snow and ice and was not legally drivable. This owner went out of their way on their day off to provide another truck for me. Uhaul has done this multiple times to the pickup/drop-off location. Please improve your communication, especially during holidays.

Collin Leavitt 
Rating:
5.0

The individual's name there is William. He is absolutely excellent! That is why they got five star review is because of William!

John Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Mark Rousseau 
Rating:
4.0

Customer did not leave a comment.

angela kristoff 
Rating:
5.0

Very good customer service! I highly recommend this location.

Peter Campbell 
Rating:
5.0

Customer did not leave a comment.

Jorge Mejia 
Rating:
5.0

Customer did not leave a comment.

John Amann 
Rating:
5.0

The process was easy. The truck was ready and clean. The owner/staff were very pleasant and helpful!

JULIE SAWYER 
Rating:
5.0

Quick, friendly service!

Thomas Bourret 
Rating:
5.0

Customer did not leave a comment.

Anthony Grasse 
Rating:
5.0

Customer did not leave a comment.

PATRICK FRIEL 
Rating:
5.0

Customer did not leave a comment.

NEAL DESRUISSEAUX 
Rating:
5.0

Customer did not leave a comment.

Ernest Sulloway 
Rating:
5.0

Customer did not leave a comment.

Britt Mawhinney 
Rating:
5.0

Customer did not leave a comment.

William Sullivan 
Rating:
5.0

Customer did not leave a comment.

Melea Jamison 
Rating:
4.0

Tailgate on pickup took over 30 minutes to open. Lift handle was badly damaged. Had to use vehicle with tailgate down.

David Dutil 
Rating:
5.0

Very friendly and helpful

Dawn Monzel 
Rating:
5.0

Customer did not leave a comment.

Christopher Cordeiro 
Rating:
5.0

Customer did not leave a comment.

Lauren Leonard 
Rating:
4.0

Customer did not leave a comment.

Gregory Losapio 
Rating:
5.0

Customer did not leave a comment.

Scott Ellis 
Rating:
5.0

Customer did not leave a comment.

Angela Kotlowski 
Rating:
5.0

Great guy helped me out w easy pickup

DAVID TULLGREN 
Rating:
5.0

Gilman's is an easy company to do business with. Happy to have UHAUL close by.

MICHAEL JACQUES 
Rating:
5.0

Rumford Maine Gilman’s‘s repair shop. Easy friendly helpful and fast. Trailer was amazing no problems. I’ll run there every time!

THOMAS DELUCA 
Rating:
5.0

Customer did not leave a comment.

Colleen Petty 
Rating:
5.0

Customer did not leave a comment.

Susan terese 
Rating:
5.0

Customer did not leave a comment.

kenneth paquette 
Rating:
3.0

Don't play games with people when they have a reservation for a specific time like you did to me

timothy duchesnaye 
Rating:
5.0

Customer did not leave a comment.

Erin Child 
Rating:
5.0

Quick, easy, and friendly

Jason Ahearn 
Rating:
5.0

Customer did not leave a comment.

KEVIN DAKIN 
Rating:
5.0

wish it were cheaper but it was short notice

Charles Griffin 
Rating:
5.0

Quick and easy pickup.

Melanie Hough 
Rating:
1.0

Customer did not leave a comment.

H Scott Waddle 
Rating:
5.0

Inform customers that the customer needs to contact the haul drop off location ahead of drop off to avoid extra charges

Anthony Saia 
Rating:
5.0

Customer did not leave a comment.

schuyler stratton 
Rating:
5.0

Customer did not leave a comment.

James Harris 
Rating:
5.0

Customer did not leave a comment.

Kevin Murek 
Rating:
3.0

Customer did not leave a comment.

bruce johnston 
Rating:
3.0

They were closed when I dropped off my rental. We have used them before for moving based on that they are wonderful. My drop off day was easter so they were closed so I cannot answer the last 3 questions.

Melissa Smith 
Rating:
5.0

Customer did not leave a comment.

Patricia Harris 
Rating:
5.0

They are good to work with

Paul Sheehan 
Rating:
5.0

I was completely satisfied with the process from start to finish. I was left with no unanswered questions and after showing me the utmost respect and friendly professionalism, they told me it would even be cheaper than originally thought. Literally could not have been happier with the location, staff, equipment and experience.

Catherine OMeara 
Rating:
5.0

Best UHaul experience EVERY TIME here. I think the gentlman’s name is Will. He’s always friendly, super helpful, and makes you feel like you’re the only person who matters. Thank you!

Martin Blaney 
Rating:
5.0

Customer did not leave a comment.

Jane Sperlak 
Rating:
5.0

Gilman’s Auto is great. Very friendly and cooperative. They represent U-Haul very well.

Jeffrey Schwartz 
Rating:
5.0

Only critique was the mobile check in was difficult. I followed all instructions for verifying my location but was unsuccessful. My wife tried with her phone once she arrived to pick me up and we were able to get it to work. Frustrating after 9 days and thousands of miles but inconsequential at days end.

Ian Ryder 
Rating:
5.0

Customer did not leave a comment.

THOMAS BOURRET 
Rating:
4.0

Customer did not leave a comment.

LORI THIBAULT 
Rating:
5.0

Customer did not leave a comment.

KAIRRA WALSH 
Rating:
5.0

26 foot box truck ran like a dream.. driver's seat was super comfortable. . Very new only 23,000 miles...probably could use a front end alignment.. but drove like a car 🚗 😐 very satisfied and will rent again..

Caitlin Ylonen 
No reviews have been submitted for this location.

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