Customer Reviews for Gilmans Auto Service
(U-Haul Neighborhood Dealer)

308 reviews

130 Rte 108   Rumford, ME 04276

(207) 364-4228

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(207) 364-4228

130 Rte 108
Rumford, ME 04276

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DEBRA M. 
Rating:
5.0

The gentleman was very helpful and acomadating.

Joan D. 
Rating:
5.0

even though i listed my location as great there some problems. I had made my reservation for one location but it was transferred to a different location. My pick up time was delayed because another customer returned the truck almost 6 hours late. While Tim and the people at the location were great and went above and beyond to find me a truck rental the regional manager Wade was extremely rude and uncooperative. Wade offered no advice other than to go to New Hampshire to get truck. I do no live in New Hampshire nor was I moving there so that advice was the opposite of helpful. I believe Wade either needs retraining in what customer service is or find a career where customer service is not needed. Both Jay and Rumford uhaul locations and Tim get an A+ for customer service but Wade if there was an F- still wouldn't be low enough

KELLEY S. 
Rating:
3.0

Customer did not leave a comment.

Jennifer A. 
Rating:
4.0

Customer did not leave a comment.

LORI H. 
Rating:
5.0

I can't think of anything the staff was quick and helpful and everything went smoothly so honestly really good experience.

Thomas B. 
Rating:
5.0

The last trailer I rented was an older one with a rollup door. It could be retrofitted with more tie downs inside.

MATTHEW T. 
Rating:
5.0

Nothing

NATHAN B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN M. 
Rating:
5.0

Customer did not leave a comment.

Wendy P. 
Rating:
5.0

Gilman's was very helpful and friendly. A small problem with UHaul's computer system overcharged me (system said I drove 550+ miles when I only drove 20) and then didn't recognize that I returned the van the same day.(I got a call from corporate 9 days later asking me to return the already returned van). Overall, it was an easy experience and would rent from Gilman's again.

NEIL C. 
Rating:
5.0

The Rumford location representative was great to work with. He is highly recommended. He was a man of his word. Don't see that much anymore.

Peter R. 
Rating:
4.0

Good service, good people

EDWIN W. 
Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
5.0

Very helpful staff - checkout was as smooth as it gets. Great service all around! Five Stars!

RUSSELL M. 
Rating:
5.0

Customer did not leave a comment.

JESSICA G. 
Rating:
5.0

Customer did not leave a comment.

ADAM R. 
Rating:
5.0

I recommend both Gilman's and UHaul regularly. I also located Stephanie Hildings for UHaul when she took off from Maine with one of your trucks taking it to Florida when she rented as "local move" and had the thing for about a month. I really should have been acknowledged for my assistance.

Candice C. 
Rating:
4.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

How about a web based check in process that actually works? I spent almost an hour trying to check in and get my rental. The system froze at least THREE TIMES, forcing me to start over each time! I finally had to wait until the facility opened to check in. I wasted time I could not afford to. I WILL NOT download the uhaul app, as it is too invasive; requiring access to my email and browsing history. NO WAY!!

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Tara H. 
Rating:
5.0

Using Uhaul.com to pick up my truck was a frustrating experience. The server froze several times requiring me to enter my information all over again each time. Not an easy task when you're typing, on your smart phone.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
4.0

Customer did not leave a comment.

Harley A. 
Rating:
5.0

I dropped off the rental a few hours late, and the return was not processed until the next day. I got charged $54.00 for an additional day. That's NOT how you treat customers and hope to get them as repeat business. I'll look elsewhere, thanks.

Robert B. 
Rating:
5.0

I was a first-time renter and the gentleman who assisted my husband and I was very polite and went over everything. He even gave us a deal due to an issue with the truck we had wanted not being available when he said it would because it had not been returned when it was supposed to have been there.

JAMIE T. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Zac A. 
Rating:
5.0

William was great to work with, we would use this location again and recommend highly!!

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Ian D. 
Rating:
3.0

Customer did not leave a comment.

Kimberly M. 
Rating:
3.0

.

Joao L. 
Rating:
5.0

tires on the bald side might want to change them

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

After hours drop off. Did not meet staff. Easy to park trailer and drop off box is convenient.

EDWARD M. 
Rating:
5.0

Very helpful

WAYNE A. 
Rating:
5.0

Can't think of anything to improve. They were friendly and very efficient. Thanks guys!! KG

ANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN L. 
Rating:
5.0

Great customer service. Easy and quick. Believe the gentlemans name was Will.

WILLIAM P. 
Rating:
1.0

Customer did not leave a comment.

Honore C. 
Rating:
4.0

Keep doing what you're doing.

Peter T. 
Rating:
5.0

Customer service was outstanding. Friendly, efficient, fast, and extremely helpful! Makes up for a few bad dealing with Uhaul at other locations

Louis F. 
Rating:
5.0

Arrived after closing time, assuming I'd use the U-Haul app to check-in/out for my return, but Will was there late and offered to check us out himself. Super friendly, very fast, and once again a genuinely pleasant experience dealing with Gilman's. Thank you very much. Stay safe!

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

Maria W. 
Rating:
5.0

The associate was very knowledgeable , friendly; He went over the entire truck showing me all the features. Keep this guy on your team and you wont lose.,

Anthony M. 
Rating:
5.0

Uhaul has really changed towards customer service and appreciate that. I'm thinking why buy a trailer when it's so easy. But I guess that is the business model. Can I buy stock in U-Haul because it's a business that's getting really busy.

ROBERT M. 
Rating:
5.0

I received a perfect service. I do not see how it could be improved.

Konstantin A. 
Rating:
5.0

I've used this location before, and had a great customer service experience. This time I returned my equipment after hours, so my return experience was only online. It was straightforward and not overly burdensome.

MARTIN B. 
Rating:
5.0

Have more UHaul Teps like Will at the Rumford location. Patient, respectful, informative and a great sense of humor!

Weedaad T. 
Rating:
3.0

A dolly that was ordered was not included with the truck rented

Mathew L. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Never again. The van's logo says $19.95. Three hours rental came to over $100.00! REDICULOUS!

Beth C. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

Janet D. 
Rating:
4.0

Customer did not leave a comment.

Laurie S. 
Rating:
5.0

Customer did not leave a comment.

Konstantin A. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

The process was very easy and I was given the help I needed to hook up the trailer. I was very satisfied!

JULIE ANN W. 
Rating:
5.0

Keep doing what you are doing

Rick G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Nothing the drop off was so easy !!

MARK R. 
Rating:
5.0

Will was super friendly and professional. He should teach classes on how to make customers feel appreciated and welcomed. Made the drop off process a breeze. I definitely will recommend this location to friends and family needing UHaul services. Thank you, Will!

Martin B. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

I recommend going to gilmans' Auto!

RON W. 
Rating:
4.0

Customer did not leave a comment.

GAIL T. 
Rating:
5.0

Easy drop off process. Person who help me was excellent!

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Great customer service, very fast in and out transactions.

Gloria V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

Pio G. 
Rating:
5.0

They came out and in hooked right where I drove in. No issues! Friendly , polite, professional!

Art C. 
Rating:
5.0

Customer did not leave a comment.

Andrea F. 
Rating:
3.0

I noted that I would recommend but I hesitate. My return was not logged until 3 days later. I had to call and make it happen. That was frustrating. It made me nervous because I dropped off trailer and was told I'd get an email receipt.

Drenda T. 
Rating:
5.0

Great Customer service

Klaus T. 
Rating:
5.0

They were wonderful, helped me with my return of truck. A lot easier when you can do it in person then on internet.

Trena M. 
Rating:
5.0

William is awesome, he took care of everything and got me on my way in no time. It was very nice to deal with this location. Thank you for having such a great agent. I will definitely use them again.

Ralph S. 
Rating:
1.0

Guy at the garage was very rude. Just needed a yes/no if i was picking up the correct trailer. Instead I got a whole background story about why he thought he shouldn't be allowed to rent Uhauls out right now because of the virus.

Alex B. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

JAMIE B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

The service was excellent at Gilmsn's

Madeline A. 
Rating:
5.0

great manager, great truck good experience. thank you

Daniel S. 
Rating:
5.0

Super friendly and knowledgeable owners and staff, Our go to place in Maine !!

Robert C. 
Rating:
5.0

The guy was really great. Kudos

Jeanne C. 
Rating:
5.0

They are awesome!!

Ralph S. 
Rating:
5.0

Great friendly and knowledgeable representative. Pleasure to do business with

Frank S. 
Rating:
5.0

Love the Gillmams what a great family

Michele C. 
Rating:
3.0

The owner was very helpful prior to picking it up, and open to being flexible regarding pick up issues. That said, when I went to pick up the trailer, it was blocked by a truck and the place was closed - NO way to get the trailer off! Thankfully, I was able to find another trailer that I was able to get, though not without issues too.

john A. 
Rating:
5.0

The only unfortunate thing was that we returned it a day early and we were told we could not get a refund. Not really their fault. Also their trailers were very well maintain and looked good and the one we dropped off, stuck out like a sore thumb.

Aaron E. 
Rating:
5.0

Customer did not leave a comment.

Chianna G. 
Rating:
5.0

Very good customer service best location we have dealt with

brenda A. 
Rating:
5.0

Very speedy transaction that I appreciated!

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top