Customer Reviews for Gilmans Auto Service
(U-Haul Neighborhood Dealer)

418 reviews

130 Rte 108   Rumford, ME 04276

(207) 364-4228

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(207) 364-4228

130 Rte 108
Rumford, ME 04276

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Thomas W 
Rating:
5.0

It's the only place that's close to this area

Donald F 
Rating:
5.0

The passenger seat belt was broken which didn’t notice until someone went to ride there

Julie A 
Rating:
5.0

Very friendly, helpful, courteous.

Eric P 
Rating:
5.0

Customer did not leave a comment.

GONZALO G 
Rating:
3.0

See previous comments

Alina M 
Rating:
5.0

Customer did not leave a comment.

JOSEPH Q 
Rating:
5.0

The tie downs inside the trailer was missing two of them but no issues for me.

RICHARD D 
Rating:
5.0

The businessman who rented the U-Haul truck was outstanding. He went out of his way to give me a great customer experience. I would recommend that U-Haul provide more than one pickup truck to rent out at this location. There are times when there are 3 customers who want a truck. Customers need to have more trucks available to rent at this location.

John R 
Rating:
5.0

Customer did not leave a comment.

Tarra A 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

austin s 
Rating:
3.0

Customer did not leave a comment.

Tarra A 
Rating:
5.0

This was a great rental experience.

Elizabeth M 
Rating:
5.0

William was so helpful from my first call to our final check in. Easy to work with and truck did the job! Thank you! Iris Newalu

Edwin N 
Rating:
5.0

Great service! Great guys! Very positive experience.

Stephen U 
Rating:
5.0

Always great service at Gilmans Auto Service.

Sally K 
Rating:
5.0

N/A Thanks for asking

PETER C 
Rating:
5.0

Did great job going through how trailer worked and the gate for sure. Would recommend this place any time. Thanks for asking Peter

PETER C 
Rating:
3.0

None.

Eric G 
Rating:
3.0

Mobile app is super slow.

Paul N 
Rating:
5.0

Nothing they were friendly and helpful and I had great service at this location

William S 
Rating:
5.0

It was a very EASY process for renting a truck when needed. The manager was very respectful and courteous.

Kerry H 
Rating:
5.0

Very nice easy to work with . Saved me money on the final bill . Great people to work with , Thanks

Cecil W 
Rating:
5.0

Customer did not leave a comment.

Dillion L 
Rating:
5.0

Will Gilman helped us step by step with our rental. He has excellent customer service and a vast knowledge of all the equipment available to us. We would rate him an 11 out of 10. Sincerely, Steve and Lorri.

STEVE S 
Rating:
5.0

Customer did not leave a comment.

Sandra B 
Rating:
5.0

Awesome people in the office, clean truck. Zero complaints!!!

Lisa W 
Rating:
5.0

Customer did not leave a comment.

LORI T 
Rating:
5.0

Customer did not leave a comment.

Sebastian U 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

The drop off staff was amazingly helpful! Thank You so much

Anthony G 
Rating:
5.0

Top-Notch staff and service!

Joshua D 
Rating:
5.0

Customer did not leave a comment.

Tyler S 
Rating:
5.0

Customer did not leave a comment.

Doug B 
Rating:
5.0

Customer did not leave a comment.

Aaron L 
Rating:
5.0

Customer did not leave a comment.

Russ P 
Rating:
5.0

Customer did not leave a comment.

Danita G 
Rating:
5.0

Not have so many steps to do to return a vehicle after hours

Daniel b 
Rating:
5.0

Customer did not leave a comment.

Dan M 
Rating:
5.0

Key was not in lock box. But someone showed up within minutes and gave us key. On a Sunday when they were closed. Amazing service

Debbie M 
Rating:
3.0

Customer did not leave a comment.

Stephanie C 
Rating:
5.0

I was only there for a short time but enjoyed my conversation with the 2 gentlemen who were on duty. Very helpful and kind. Were it closer to home I would consider bringing my vehicles there for service and repair as well.

richard j 
Rating:
3.0

The trucks fuel cap lite was on in addition to the check engine light. The gas tank leaked fuel fumes in cab and around rear of truck.

Jeffrey L 
Rating:
5.0

The intendant was very informative, courteous and helpful!

HAROLD H 
Rating:
5.0

Customer did not leave a comment.

Caroline F 
Rating:
5.0

Customer did not leave a comment.

Kyle H 
Rating:
5.0

Customer did not leave a comment.

bryan w 
Rating:
5.0

Customer did not leave a comment.

Jay N 
Rating:
4.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

No furniture blankets available at this location

Robert B 
Rating:
5.0

Everything was good.

Marlan D 
Rating:
5.0

The guys at Gilmans were personably and got me in and out of the door quickly. I would recommend them to anyone needed a uhaul.

James T 
Rating:
4.0

Due to uhauls inability to recognize the companies holiday hours (they were closed for holiday) and inform the owner before they closed of my reservation, my equipment was covered in snow and ice and was not legally drivable. This owner went out of their way on their day off to provide another truck for me. Uhaul has done this multiple times to the pickup/drop-off location. Please improve your communication, especially during holidays.

Collin L 
Rating:
5.0

The individual's name there is William. He is absolutely excellent! That is why they got five star review is because of William!

John G 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
4.0

Customer did not leave a comment.

angela k 
Rating:
5.0

Very good customer service! I highly recommend this location.

Peter C 
Rating:
5.0

Customer did not leave a comment.

Jorge M 
Rating:
5.0

Customer did not leave a comment.

John A 
Rating:
5.0

The process was easy. The truck was ready and clean. The owner/staff were very pleasant and helpful!

JULIE S 
Rating:
5.0

Quick, friendly service!

Thomas B 
Rating:
5.0

Customer did not leave a comment.

Anthony G 
Rating:
5.0

Customer did not leave a comment.

PATRICK F 
Rating:
5.0

Customer did not leave a comment.

NEAL D 
Rating:
5.0

Customer did not leave a comment.

Ernest S 
Rating:
5.0

Customer did not leave a comment.

Britt M 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Melea J 
Rating:
4.0

Tailgate on pickup took over 30 minutes to open. Lift handle was badly damaged. Had to use vehicle with tailgate down.

David D 
Rating:
5.0

Very friendly and helpful

Dawn M 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

Lauren L 
Rating:
4.0

Customer did not leave a comment.

Gregory L 
Rating:
5.0

Customer did not leave a comment.

Scott E 
Rating:
5.0

Customer did not leave a comment.

Angela K 
Rating:
5.0

Great guy helped me out w easy pickup

DAVID T 
Rating:
5.0

Gilman's is an easy company to do business with. Happy to have UHAUL close by.

MICHAEL J 
Rating:
5.0

Rumford Maine Gilman’s‘s repair shop. Easy friendly helpful and fast. Trailer was amazing no problems. I’ll run there every time!

THOMAS D 
Rating:
5.0

Customer did not leave a comment.

Colleen P 
Rating:
5.0

Customer did not leave a comment.

Susan t 
Rating:
5.0

Customer did not leave a comment.

kenneth p 
Rating:
3.0

Don't play games with people when they have a reservation for a specific time like you did to me

timothy d 
Rating:
5.0

Customer did not leave a comment.

Erin C 
Rating:
5.0

Quick, easy, and friendly

Jason A 
Rating:
5.0

Customer did not leave a comment.

KEVIN D 
Rating:
5.0

wish it were cheaper but it was short notice

Charles G 
Rating:
5.0

Quick and easy pickup.

Melanie H 
Rating:
1.0

Customer did not leave a comment.

H S 
Rating:
5.0

Inform customers that the customer needs to contact the haul drop off location ahead of drop off to avoid extra charges

Anthony S 
Rating:
5.0

Customer did not leave a comment.

schuyler s 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
3.0

Customer did not leave a comment.

bruce j 
Rating:
3.0

They were closed when I dropped off my rental. We have used them before for moving based on that they are wonderful. My drop off day was easter so they were closed so I cannot answer the last 3 questions.

Melissa S 
Rating:
5.0

Customer did not leave a comment.

Patricia H 
Rating:
5.0

They are good to work with

Paul S 
Rating:
5.0

I was completely satisfied with the process from start to finish. I was left with no unanswered questions and after showing me the utmost respect and friendly professionalism, they told me it would even be cheaper than originally thought. Literally could not have been happier with the location, staff, equipment and experience.

Catherine O 
Rating:
5.0

Best UHaul experience EVERY TIME here. I think the gentlman’s name is Will. He’s always friendly, super helpful, and makes you feel like you’re the only person who matters. Thank you!

Martin B 
No reviews have been submitted for this location.

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