Customer Reviews for Gilman Street Rentals
(U-Haul Neighborhood Dealer)

5,453 reviews

1241 6th St   Berkeley, CA 94710

(510) 596-8945

Office Hours

  • Mon: 8 am–4 pm
  • Tue-Sat: 8 am–5 pm
  • Sun: 8 am–12 pm

Services at this Location:

Contact Us

(510) 596-8945

1241 6th St
Berkeley, CA 94710

Services at this Location:

Office Hours

  • Mon: 8 am–4 pm
  • Tue-Sat: 8 am–5 pm
  • Sun: 8 am–12 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service at this location! Professional and friendly.

JONATHAN SAFIR 
Rating:
5.0

Customer did not leave a comment.

gary deskins 
Rating:
5.0

The windshield needed to b e cleaned. Travis is wonderful. I've made a friend. Thank you U-Haul!

Jan Etre 
Rating:
5.0

A+ service the front desk service was exceptional

Alton Hardy 
Rating:
5.0

Customer did not leave a comment.

Dante Alnas-Benson 
Rating:
5.0

Nothing. As always the service is top notch.

Michael Feeney 
Rating:
5.0

My experience went very easy and the attendant that helped me was nice and helpful.

Amber Brookman 
Rating:
5.0

Eric and Travis were very helpful and made me feel confident that I could drive one of their trucks pulling a car dolly behind us from California to Florida. Eric helped us attach the trailer to the truck and strap the car to it.

Michael Elder 
Rating:
5.0

Customer did not leave a comment.

James Bryan 
Rating:
5.0

Nice person in office

John Wilkins 
Rating:
5.0

Inside the cab could be cleaner far as having it you know disinfected from the other people that used it but the service five star the availability five star Travis is the guy

James Ganner 
Rating:
5.0

Customer did not leave a comment.

Delbert Totten 
Rating:
5.0

Super easy. The fellow who helped me was efficient & friendly.

Philip Batchelder 
Rating:
5.0

Customer did not leave a comment.

Isaac Harris 
Rating:
5.0

Customer did not leave a comment.

Douglas Walters 
Rating:
5.0

Customer did not leave a comment.

Iris France 
Rating:
5.0

Travis is a real asset for your company. He is knowledgeable and courteous and friendly. Overall, a great employee!

andrea baddell 
Rating:
5.0

The U-Haul representative at this location is always very helpful. Recommend this location to everyone in Berkeley. Best U-Haul location in the area, always 10 out of 10.

Edgar Moreno 
Rating:
1.0

Waaaaaaay overcharged us for mileage. We drove maybe 40, 50 max. Got charged for 500 miles. We had the U-Haul for 4 hours. How is that mileage possible?

Joanne Wu 
Rating:
5.0

The service manager on duty was great, and handled my rental professionally, I’ve rented a U-Haul van from this location before, and will continue to do so.

nick gonzalez 
Rating:
5.0

Gilman St. Rentals is the best. I'm a regular customer and this week, I was offered the option of renting the van of my own choosing. Very cool! There were several from which to choose, all clean and ready to go, but I have a slight preference for Ford vans, so that's what I got. Thanks, guys.

R Todd Kerr 
Rating:
5.0

Eric was fanatstic- very professional and very nice. A very easy experience.

greg david 
Rating:
5.0

Travis is great! Excellent employee

Sikhumbuzo Mdaka 
Rating:
5.0

The location could use any parking for customers but the van did what I needed it to do and the guy working there as A+. Do what you need to to keep him around.

Gregory Armstrong 
Rating:
5.0

Liked having everything set up online beforehand.

Betty Kano 
Rating:
5.0

Customer did not leave a comment.

kenny sosa 
Rating:
5.0

Customer did not leave a comment.

Harold Alder 
Rating:
5.0

Customer did not leave a comment.

OMAR DAGGAO 
Rating:
3.0

The gentleman working here initially could not help me due to bizarre corporate policies, but did help me in the end and let me return the trailer at this location, he should be commended for doing the right thing.

Orestis Herodotou 
Rating:
5.0

Customer did not leave a comment.

Katie Hawkinson 
Rating:
5.0

Customer did not leave a comment.

ken klocke 
Rating:
3.0

I did not receive a confirmation call the day prior and the location was changed without proper notification

Kevin Nazario 
Rating:
5.0

Very satisfied

leah demathieu 
Rating:
4.0

Customer did not leave a comment.

Evan Dubois 
Rating:
4.0

Customer did not leave a comment.

Kang Li 
Rating:
4.0

Brake light indicator stayed on. Clean yes, well maintained unsure! Salesperson Excellent.

Clifton Hunter 
Rating:
5.0

Customer did not leave a comment.

DANIELA GONZALEZPEREZ 
Rating:
5.0

The staff are all so nice :)

Tiffany Redding 
Rating:
5.0

I was very happy with the staff and van at this location. ITravis is terrific. t was far better than my experience the previous day with the Shattuck Donut shop location in Oakland.

Heather McMillan 
Rating:
5.0

U Haul, Notice the changing of the gears workred but felt a little sluggish, slow and dragged. I forgot to tell the helpful attendant..

Sandra Drake 
Rating:
5.0

Customer did not leave a comment.

luis alvarez 
Rating:
5.0

This was our drop-off location. I appreciate the U-Haul staff person there calling to confirm it, as I'd been given 3 possible drop-off sites. I had 10-12 emails over this rental as well as some text messages. Perhaps more coordination and integration of my original order (for truck and trailer) would have helped make this a simpler, smoother rental experience.

Karen Klitz 
Rating:
5.0

good service good price I am a repeat customer

allen romano 
Rating:
5.0

The person in the front desk is always polite and professional Very happy to go back anytime

gustavo ramirez 
Rating:
5.0

We liked the manager very much!

JAN NOVIE 
Rating:
5.0

Gilman St. Rentals is the best. This week, it was Errick Sr. who checked me out. Concerned about the cleanliness, he came out with his blower and clean kit...but the stepvan assigned to me was already immaculate. Then for check-out, Travis got me out of there lickity-split. Thanks, men.

R Todd Kerr 
Rating:
5.0

I’m sorry I am bad with names however he is the only person there every time I rent from the 6th street location. The man is the man, super approachable, friendly, respectful and kind (even started 3 mins before opening and greeted me with a good Morning) Never had issues with truck being dirty or broken down. Fast check in and drop off. This is my go to location. Thank you!

Rowena Amongo 
Rating:
5.0

Customer did not leave a comment.

Ruben Moreno 
Rating:
5.0

Customer did not leave a comment.

Matthew Batterton 
Rating:
5.0

Customer did not leave a comment.

Yingheng Tang 
Rating:
5.0

Still waiting on my balance due.

FRANCINE DENISE EDWARDS 
Rating:
5.0

Customer did not leave a comment.

Miguel Castellanos 
Rating:
5.0

The person who helped me was nice and fast service. Gave clear instructions and gave great advice on what to do with the rental and my extra car. Thank you

EDDIE CARBIN 
Rating:
4.0

Customer did not leave a comment.

Sam Bernstein 
Rating:
5.0

The attendant was professional and attentive. The on-line and in-person experience was seamless.

Robert Pena 
Rating:
5.0

Great customer service. Check in was fast and very easy.

Armando Franco 
Rating:
5.0

Customer did not leave a comment.

Aidos Tolepbergenov 
Rating:
5.0

Customer did not leave a comment.

daniel tapia santa maria 
Rating:
5.0

One of the front right headlights was out and this was a cloudy rainy day. It was t noticed until after we left and due to my schedule I couldn’t return to the rental until after the moving job was completed. Check all aspects of the vehicle before renting it out

jacquelyn mcwhaorter 
Rating:
4.0

1/4 tank of gas when we started out was worrisome. It would have been helpful to have the online drop off process explained ahead.

laurie stevens 
Rating:
5.0

Customer did not leave a comment.

Andrea Saveri 
Rating:
5.0

Customer did not leave a comment.

Sarah Patrick 
Rating:
5.0

quick & easy

David Witzel 
Rating:
5.0

Customer did not leave a comment.

Richard Barber 
Rating:
5.0

Gilman Street Rentals offers the best service in the area. The staff is knowledgeable, response, and...most of all, quick. Thank you, Errick & Travis, who got me in and out of there real fast.

R Todd Kerr 
Rating:
5.0

Customer did not leave a comment.

Joshua Marks 
Rating:
5.0

Customer did not leave a comment.

simon kao 
Rating:
3.0

Convenient but the truck had damage that wasn’t pointed out ahead of time and wasn’t clean. Glad you can drop off after hours though and return via the app.

andrew tsai 
Rating:
5.0

Customer did not leave a comment.

Anthony Behn 
Rating:
5.0

V good

thupten tsedup 
Rating:
5.0

Everything was perfect! Please acknowledge the service of the person who handed us the keys. His vibe and service was so great.

Antara Aiama 
Rating:
5.0

Customer did not leave a comment.

Jamal Johnson-lucas 
Rating:
5.0

The man that runs this UHaul office is always great to work with.

Inge Bruggeman 
Rating:
5.0

Travis was wonderful. Very patient and cool mannered. 😊

Noelen Basallaje 
Rating:
5.0

I have been a regular customer at this location over the last year or so. The service is consistently very satisfactory.

Radoslaw Stompor 
Rating:
5.0

Customer did not leave a comment.

Zaeriyon Griffin 
Rating:
5.0

Customer did not leave a comment.

JAMILA GOODMAN 
Rating:
5.0

Excellent employee -- knowledgeable and efficient

Barbara Bridgewater 
Rating:
4.0

Check in and return were easy and smooth.

Leonor Quinonez 
Rating:
5.0

The U-Haul staff were excellent both at this Berkeley facility where I rented the truck and at the storage facility in McKinleyville. Thank you

HAMOUDA HANAFI 
Rating:
5.0

It was a very satisfactory experience overall.

Radoslaw Stompor 
Rating:
5.0

Customer did not leave a comment.

Katherine Padilla 
Rating:
4.0

Great customer service.

Fredrica Drotos 
Rating:
5.0

Travis was great very professional

Charles Clewis 
Rating:
5.0

Customer did not leave a comment.

Erika helstrom 
Rating:
5.0

Everything went smoothly and quick. The service I received was professional and courteous.

Jonathan Comminey 
Rating:
5.0

Just wanted to say Travis was a real homie, really nice and professional. Great customer service experience and I don’t always get to say that about most experiences. Have a good one, take it easy.

Charles Paltzer 
Rating:
2.0

The dollies that we ordered for rental were not available and the gas tank was only filled up a quarter.

Steven Cheung 
Rating:
5.0

Very friendly guy very helpful and respectful

Francine Edwards 
Rating:
5.0

Customer did not leave a comment.

Belle Vance 
Rating:
5.0

Customer did not leave a comment.

Will Toft 
Rating:
4.0

Customer did not leave a comment.

Conor Dragomanovich 
Rating:
5.0

Customer did not leave a comment.

Collin Anderson 
Rating:
5.0

The staff here is so nice and helpful!

Tiffany Redding 
Rating:
5.0

Customer did not leave a comment.

Philip Tidwell 
Rating:
5.0

Customer did not leave a comment.

Kathleen Dinetz 
Rating:
5.0

Travis was awesome. I arrived and immediately he assisted me. His customer service, skills, and knowledge was outstanding! It was such a smooth process picking up the truck and returning it. Thank you Travis!

Melody Saechao 
Rating:
5.0

Outstanding service. Eric was great all the way around.

troy garcia 
Rating:
5.0

Customer did not leave a comment.

Susan werner 
Rating:
5.0

You were great!

Baki Tezcan 
No reviews have been submitted for this location.

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