Customer Reviews for Gilman Street Rentals
(Distribuidor de U-Haul del vecindario)

4,148 comentarios

1241 6th St   Berkeley, CA 94710

(510) 596-8945

Horarios de la ubicación

  • Lun.: 8 a. m. - 4 p. m.
  • Mar. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(510) 596-8945

1241 6th St
Berkeley, CA 94710

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 8 a. m. - 4 p. m.
  • Mar. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great, friendly customer service

Tiffany H. 
Clasificación:
5.0

I am a regular customer and cannot say enough about the quality of service at Gilman Street Rentals. Travis helped me schedule a series of reservations, then he got me in and out real quick - despite my change of plans. He's the best. Thank you, Travis & Gilman St. Rentals. You're the reason I keep coming back.

Todd K. 
Clasificación:
4.0

The attendants were quick and helped inform me about the trailer hookup.

Chris J. 
Clasificación:
3.0

El cliente no dejó un comentario.

ADAILTON M. 
Clasificación:
5.0

Travis and crew are top gun!

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malwina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elliot W. 
Clasificación:
5.0

The customer service reps here are always so helpful and nice. Gracias.

Grace T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mingyao D. 
Clasificación:
5.0

Dropped off our after hours follow all directions on the sign through U-Haul.com and sign it in thank you

JUSTIN M. 
Clasificación:
5.0

Always a great team

Jeff R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY G. 
Clasificación:
5.0

Very friendly staff Thanks!!

Bernard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar H. 
Clasificación:
5.0

Everything about the rental was perfect, wouldn't change a thing. Office guy was awesome.

Mark D. 
Clasificación:
5.0

they are very friendly

BIJAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison M. 
Clasificación:
5.0

Good customer service and easy to drop off the truck after the office was closed.

Elizabeth M. 
Clasificación:
5.0

The agent working today was great. So good, in fact, I felt compelled to bring him some homemade food as a thank you.

CLAY V. 
Clasificación:
4.0

Location was fine, the app didn't work to return truck as it couldn't ever get past loading pictures of the odometer. Finally switched to using the web browser version and that finally worked to get the return done.

ROBERT D. 
Clasificación:
1.0

Gas was not full but they gave me as a full & I just drove 35 miles & makes me put $26 dollars of gas.

Subarna B. 
Clasificación:
5.0

Super smooth transaction, great staff!

Ry C. 
Clasificación:
5.0

Provide accurate billing, please.

Suzy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER A. 
Clasificación:
5.0

I can not thank the GIlman St. branch enough! The representative was extremely helpful when things went sideways with my reservation. I will definitely be coming back!

venkatesan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mehr S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi S. 
Clasificación:
5.0

The two fellows who assisted me were efficient and kind. Very easy pick up and drop off. Seamless. I would gladly use this business again.

SARAH C. 
Clasificación:
5.0

Be clear and informative about what the U-Haul SafeTrip service is. I was charged for it even though I didn't ask for it and nobody could explain exactly what it is.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leoney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John I. 
Clasificación:
5.0

The employee in charge was very efficient with dealing with customers and getting our keys and vehicle quickly. Drop off was easy with a key drop. We originally wanted a pickup truck but none were available but glad we got the van instead because it has more space. He charged us same price. Very good deal!

Bianca S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm M. 
Clasificación:
4.0

Make sure the local store phone is answered. I called multiple consecutive days and kept getting answering machine. I almost went to another location if the 1-800 number could not have booked the reservation. Once on site, Travis was extremely helpful.

ELIZABETH E. 
Clasificación:
5.0

Travis from Gilman St. Rentals is the best. Gracias

Ross K. 
Clasificación:
5.0

When returning the truck, the photo can't upload on the return app using an andriod phone, which is annoying.

Tinghao W. 
Clasificación:
5.0

Travis is great—love renting from him.

Megan D. 
Clasificación:
5.0

Travis is a great representative for your business.

Tim N. 
Clasificación:
5.0

My trailer was ready when I arrived. I was taken care of quickly. I would definitely use this location again.

James S. 
Clasificación:
5.0

This is a rock star location.... quick and easy

Anthony W. 
Clasificación:
5.0

The customer service rep at this location was great to work with - friendly, helpful, efficient. I'll definitely come back here for my next truck rental.

Karin M. 
Clasificación:
1.0

I need a receipt for the rental

stan H. 
Clasificación:
4.0

thx Travis!

Charles C. 
Clasificación:
5.0

Travis is extraordinary and always a great pleasure to work with.

Ann M. 
Clasificación:
5.0

Customer service was excellent. Only problem was my reservation was for Dublin pick up. But I haul computer bumped me to Berkeley pick up site 30 miles away for a 10' box truck. I booked it 3 weeks in advance. That created a lot of change and convienience for my moving team. There was no notice of change by email or text to me. Only told in person when I arrived first thing at opening.

Darrel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

The staff was super accommodating and helpful, I would recommend others to go here for sure.

Natalia O. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
5.0

Christina provided quality customer service. She is a quality service expert (SME).

Kenneth J. 
Clasificación:
5.0

Quick and easy!

Rick F. 
Clasificación:
5.0

Friendly service.

ADNAN S. 
Clasificación:
5.0

Maintain your vehicles to a higher standard

Coltrane C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel Y. 
Clasificación:
3.0

I need a final invoice for Contract 82397876. Who may I contact to get an electronic invoice? thank you.

Carol M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohamed K. 
Clasificación:
4.0

Easy mobile return process, a little hard to get ahold of on the phone though and hard to find a space to park.

Parker G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

The drop off location did not know the lock code that was provided on the truck.

Michael S. 
Clasificación:
1.0

El cliente no dejó un comentario.

JUSTIN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

James Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

SLAVA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay N. 
Clasificación:
5.0

Professional. Friendly. Resourceful! I was “rerouted” to this location without notice. Upon arrival they took great care of me and everything I needed. Thank you 😊

Margaret V. 
Clasificación:
5.0

Easy to get to, helpful staff, rental was a breeze

Melissa D. 
Clasificación:
5.0

Difficult question. The staff is professional and friendly. This disposition is always the best way to begin a business transaction.

Joseph A. 
Clasificación:
4.0

The only issue I have is the difficulty of reaching anyone by phone. Impossible and never a return call. However, once there, staff is effective, pleasant, even friendly and very knowledgeable about process, etc. Equipment is ready, clean and correct.

mentoring A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
3.0

Truck smelled like cigarettes

Griffin K. 
Clasificación:
5.0

Helpful guys working there

ALLISON P. 
Clasificación:
5.0

The individual working that day who dealt with us was STELLAR. Smoothest transaction I've had in a long time. He should be commended.

Melanie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY R. 
Clasificación:
5.0

I'm a regular customer, though this time, I had a spontaneous need for a pickup. Without a reservation on Sunday morning, I went into Gilman Street Rentals right before closing time, then rented the truck I needed. Travis stayed late to make it happen. That's great service. Thank you Travis and Gilman Street Rentals!

Ross T. 
Clasificación:
5.0

This is so far the best Uhaul location I've ever visited. Clean trucks/van and great customer service. Big shoutout to Travis! Thank you for making every single transaction smooth!

Ryan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tucker M. 
Clasificación:
4.0

I would appreciate being able to review the truck with someone before taking it off the premises. I don't believe my truck had being cleaned prior to my possession of it. The loading area had so much dirt and leaves I had to sweep it out before I could load my items on it. I did more work verifying the state of the truck when dropping it off than we did picking it up. If we could do that prior it would be great.

ERIC W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
4.0

Staff was very helpful. Truck was not as clean as expected, both within the cabine and in the back.

Kenneth D. 
Clasificación:
5.0

Easy in and out. Capable individual doing the check in and explaining our after hours procedures. No problems at all.

AMY P. 
Clasificación:
5.0

Gilman Street Rentals is the best. I'm a regular customer and this time it was Travis that got me in/out of a step van lickity-split. ¡Gracias!

R Todd K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mekhi E. 
Clasificación:
5.0

Extremely helpful and cheerful.

Jeremy R. 
Clasificación:
1.0

Not professional at all. Very bizarre u-haul location, seems to be ran by kids... Suggest you send some management there to see what's going on

WESLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal T. 
Clasificación:
2.0

Returned truck after hours. Location was packed with trucks and only 1 space left for me to park my 26' truck because somebody else left that space.

Peter S. 
Clasificación:
5.0

Staff at this site was helpful and considerate as always—thank you!

Dan Daniel E. 
Clasificación:
5.0

Great place, friendly and efficient

Martin P. 
Clasificación:
5.0

Jordan was EXCELLENT, very friendly, professional and fast. Good people skills! Good job!!

DOMINIC H. 
Clasificación:
3.0

Dirty vehicle inside, but truck ran fine. Old, had 115,000 miles. Tank wasn't full which made it hard to figure how much gas to add Employees were nice.

James D. 
Clasificación:
5.0

Travis was a great help! ****

Charles C. 
Clasificación:
5.0

The folks working were very helpful - I'd never towed a trailer before. They showed me how to hook it up and gave advice.

Robert S. 
Clasificación:
4.0

The person at the front desk wasn't wearing their mask properly. They had it below their nose. When I returned the truck, the person didn't have it on at all but they were outside.

William B. 
No se han enviado comentarios para esta ubicación.

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