Excellent customer service at this location! Professional and friendly.
JONATHAN SAFIR
Customer Reviews for Gilman Street Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The windshield needed to b e cleaned. Travis is wonderful. I've made a friend. Thank you U-Haul!
Jan EtreA+ service the front desk service was exceptional
Alton HardyNothing. As always the service is top notch.
Michael FeeneyMy experience went very easy and the attendant that helped me was nice and helpful.
Amber BrookmanEric and Travis were very helpful and made me feel confident that I could drive one of their trucks pulling a car dolly behind us from California to Florida. Eric helped us attach the trailer to the truck and strap the car to it.
Michael ElderNice person in office
John WilkinsInside the cab could be cleaner far as having it you know disinfected from the other people that used it but the service five star the availability five star Travis is the guy
James GannerSuper easy. The fellow who helped me was efficient & friendly.
Philip BatchelderTravis is a real asset for your company. He is knowledgeable and courteous and friendly. Overall, a great employee!
andrea baddellThe U-Haul representative at this location is always very helpful. Recommend this location to everyone in Berkeley. Best U-Haul location in the area, always 10 out of 10.
Edgar MorenoWaaaaaaay overcharged us for mileage. We drove maybe 40, 50 max. Got charged for 500 miles. We had the U-Haul for 4 hours. How is that mileage possible?
Joanne WuThe service manager on duty was great, and handled my rental professionally, I’ve rented a U-Haul van from this location before, and will continue to do so.
nick gonzalezGilman St. Rentals is the best. I'm a regular customer and this week, I was offered the option of renting the van of my own choosing. Very cool! There were several from which to choose, all clean and ready to go, but I have a slight preference for Ford vans, so that's what I got. Thanks, guys.
R Todd KerrEric was fanatstic- very professional and very nice. A very easy experience.
greg davidTravis is great! Excellent employee
Sikhumbuzo MdakaThe location could use any parking for customers but the van did what I needed it to do and the guy working there as A+. Do what you need to to keep him around.
Gregory ArmstrongLiked having everything set up online beforehand.
Betty KanoThe gentleman working here initially could not help me due to bizarre corporate policies, but did help me in the end and let me return the trailer at this location, he should be commended for doing the right thing.
Orestis HerodotouI did not receive a confirmation call the day prior and the location was changed without proper notification
Kevin NazarioVery satisfied
leah demathieuBrake light indicator stayed on. Clean yes, well maintained unsure! Salesperson Excellent.
Clifton HunterThe staff are all so nice :)
Tiffany ReddingI was very happy with the staff and van at this location. ITravis is terrific. t was far better than my experience the previous day with the Shattuck Donut shop location in Oakland.
Heather McMillanU Haul, Notice the changing of the gears workred but felt a little sluggish, slow and dragged. I forgot to tell the helpful attendant..
Sandra DrakeThis was our drop-off location. I appreciate the U-Haul staff person there calling to confirm it, as I'd been given 3 possible drop-off sites. I had 10-12 emails over this rental as well as some text messages. Perhaps more coordination and integration of my original order (for truck and trailer) would have helped make this a simpler, smoother rental experience.
Karen Klitzgood service good price I am a repeat customer
allen romanoThe person in the front desk is always polite and professional Very happy to go back anytime
gustavo ramirezWe liked the manager very much!
JAN NOVIEGilman St. Rentals is the best. This week, it was Errick Sr. who checked me out. Concerned about the cleanliness, he came out with his blower and clean kit...but the stepvan assigned to me was already immaculate. Then for check-out, Travis got me out of there lickity-split. Thanks, men.
R Todd KerrI’m sorry I am bad with names however he is the only person there every time I rent from the 6th street location. The man is the man, super approachable, friendly, respectful and kind (even started 3 mins before opening and greeted me with a good Morning) Never had issues with truck being dirty or broken down. Fast check in and drop off. This is my go to location. Thank you!
Rowena AmongoStill waiting on my balance due.
FRANCINE DENISE EDWARDSThe person who helped me was nice and fast service. Gave clear instructions and gave great advice on what to do with the rental and my extra car. Thank you
EDDIE CARBINThe attendant was professional and attentive. The on-line and in-person experience was seamless.
Robert PenaGreat customer service. Check in was fast and very easy.
Armando FrancoOne of the front right headlights was out and this was a cloudy rainy day. It was t noticed until after we left and due to my schedule I couldn’t return to the rental until after the moving job was completed. Check all aspects of the vehicle before renting it out
jacquelyn mcwhaorter1/4 tank of gas when we started out was worrisome. It would have been helpful to have the online drop off process explained ahead.
laurie stevensquick & easy
David WitzelGilman Street Rentals offers the best service in the area. The staff is knowledgeable, response, and...most of all, quick. Thank you, Errick & Travis, who got me in and out of there real fast.
R Todd KerrConvenient but the truck had damage that wasn’t pointed out ahead of time and wasn’t clean. Glad you can drop off after hours though and return via the app.
andrew tsaiV good
thupten tsedupEverything was perfect! Please acknowledge the service of the person who handed us the keys. His vibe and service was so great.
Antara AiamaThe man that runs this UHaul office is always great to work with.
Inge BruggemanTravis was wonderful. Very patient and cool mannered. 😊
Noelen BasallajeI have been a regular customer at this location over the last year or so. The service is consistently very satisfactory.
Radoslaw StomporExcellent employee -- knowledgeable and efficient
Barbara BridgewaterCheck in and return were easy and smooth.
Leonor QuinonezThe U-Haul staff were excellent both at this Berkeley facility where I rented the truck and at the storage facility in McKinleyville. Thank you
HAMOUDA HANAFIIt was a very satisfactory experience overall.
Radoslaw StomporGreat customer service.
Fredrica DrotosTravis was great very professional
Charles ClewisEverything went smoothly and quick. The service I received was professional and courteous.
Jonathan CommineyJust wanted to say Travis was a real homie, really nice and professional. Great customer service experience and I don’t always get to say that about most experiences. Have a good one, take it easy.
Charles PaltzerThe dollies that we ordered for rental were not available and the gas tank was only filled up a quarter.
Steven CheungVery friendly guy very helpful and respectful
Francine EdwardsThe staff here is so nice and helpful!
Tiffany ReddingTravis was awesome. I arrived and immediately he assisted me. His customer service, skills, and knowledge was outstanding! It was such a smooth process picking up the truck and returning it. Thank you Travis!
Melody SaechaoOutstanding service. Eric was great all the way around.
troy garciaYou were great!
Baki Tezcan