Customer Reviews for Gilman Street Rentals
(U-Haul Neighborhood Dealer)

5,575 reviews

1241 6th St   Berkeley, CA 94710

(510) 596-8945

Office Hours

  • Mon: 8 am–4 pm
  • Tue-Sat: 8 am–5 pm
  • Sun: 8 am–12 pm

Services at this Location:

Contact Us

(510) 596-8945

1241 6th St
Berkeley, CA 94710

Services at this Location:

Office Hours

  • Mon: 8 am–4 pm
  • Tue-Sat: 8 am–5 pm
  • Sun: 8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christopher M 
Rating:
5.0

Customer did not leave a comment.

Miaoyan Z 
Rating:
5.0

Wish they would answer the phone.

Stephanie S 
Rating:
5.0

Eric was very nice!

Moyra F 
Rating:
5.0

Great customer service.

Ronald W 
Rating:
5.0

Customer did not leave a comment.

Todd S 
Rating:
5.0

Customer did not leave a comment.

Tara T 
Rating:
5.0

Staff at 6th Street UHaul facility was of great support!

Pedro M 
Rating:
5.0

The guy working was great and got me in and out quickly.

Rory S 
Rating:
5.0

Return was smooth and quick. And the personel was friendly and cheerful.

Song Y 
Rating:
5.0

Helpful, friendly and fast

dan l 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Ferran T 
Rating:
5.0

Customer did not leave a comment.

Valerie C 
Rating:
3.0

Very helpful staff. A pleasure to deal with.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Brady C 
Rating:
5.0

Super easy location to drop off a rental truck. I was all checked out in three minutes. Staff very friendly.

Catherine K 
Rating:
5.0

Customer did not leave a comment.

JAMES L 
Rating:
5.0

The gas tank was not the same amount that I was told when given the rental. I was then charged afterwards because they said we did not fill the tank, even though we filled it to the level at which we received the rental at.

Jacqueline L 
Rating:
5.0

The guy who helped me checking out the truck was very helpful, knowledgeable and great communicator.

Uatisone M 
Rating:
1.0

First at the last minute I received a call telling me I need to pick up the truck 25 miles away, on the other side of the bay bridge. I had to take a Uber to get my truck, and pay the toll to get back at my location. The truck I Got had a big graffiti on it and the tires were spent to the wire. During the trip, more than once the tires started to wobble on the highway, this was pretty scary.

Roger M 
Rating:
4.0

Customer did not leave a comment.

Molly O 
Rating:
5.0

Great customer service and equipment!

Daniel K 
Rating:
5.0

Customer did not leave a comment.

Gloria C 
Rating:
5.0

Super easy pickup! Helpful and professional service

Joshua A 
Rating:
5.0

Gilman Street Rentals is the best in the area. This time Errick checked me in...in less than five minutes. Then is was Travis who checked me out even faster. That's why I'm a regular customer. Thank you, Gilman Street Rentals.

R T 
Rating:
3.0

Customer did not leave a comment.

Marcelo L 
Rating:
5.0

Cigarette smoke in the cab and windshield covered in dead bugs. Otherwise great experience.

Nico F 
Rating:
5.0

Customer did not leave a comment.

regina m 
Rating:
5.0

Service at this location (Gilman St. Rentals in Berkeley, CA) was efficient and unobjectionable. However, while we were en route, U-Haul changed our reserved drop-off location away from the one we had selected upfront. Given that we reserved a one-way rental to an unfamiliar city in which we did not have access to a personal vehicle, this change was extremely inconvenient and unprofessional -- but it's very unclear who should be held accountable for this complaint.

Corrine E 
Rating:
5.0

Customer did not leave a comment.

Reza J 
Rating:
5.0

Customer did not leave a comment.

Finn E 
Rating:
5.0

Customer did not leave a comment.

Karla N 
Rating:
5.0

Customer did not leave a comment.

Diego N 
Rating:
5.0

great customer service and they got us in and out in a timely manner

Tucker H 
Rating:
1.0

On 5/31/2024 after I was done with the truck rental and dropped it back off to the 6th and Gilman St office in Berkeley,Ca. I realized after I had locked the truck up and put the key in the drop box. I realized I didn’t have my IPhone so my grandson called my cell number and we both can hear the phone ringing from inside of the truck. The store employees were already gone and the doors locked. So I went home and called the location and left a voicemail message informing them that I had left my phone inside of the truck and I’ll be back in the morning to get it. I did go back the very next morning around 7:30 am. I went to the rental office and inquired about my phone and that’s when the manager. Tells me he did receive my message but they didn’t find a phone. I found that extremely strange and dishonest of him and the staff to say they didn’t find it. Especially since the night before me and my grandson heard the phone ringing from inside of the lock truck. No one else had access to the truck after it was locked up. Until the next morning when UHaul staff touched it. So I can and I will boldly say one of UHaul staff member found my phone and refused to give it back. I will never ever rent from this UHaul again the staff members are thieves and very dishonest. So please my fellow consumers please “BE AWARE”!!!!

furley j 
Rating:
5.0

The manager was friendly and very receptive to my need.

Jennifer H 
Rating:
5.0

Great attitude!

MICHAEL Y 
Rating:
5.0

Nothing

regina m 
Rating:
5.0

Allow customer to park in space they take rental vehicle from. No street parking available. Spent an extra $18 on Uber

Deborah G 
Rating:
5.0

Easy. Clean. Great service.

Dorothy D 
Rating:
5.0

seriously saved me from a budget rental gone wrong. within about 30 minutes, i went from starting my uhaul rental on my phone to sitting in the drivers seat of a truck. had an easy breezy move, and dropped the truck off without a hitch. 100% recommend.

Graham G 
Rating:
5.0

The customer service was impeccable. Very cheerful, very helpful, and patient with me as I familiarized myself with the van - not used to the gear change mechanism and had to be guided several times. I can't think of any way to improve the customer service. Everyone one was cheerful and patient, and the site was impeccably clean.

Sophie S 
Rating:
5.0

Everything was great, thank you!

Rachelle S 
Rating:
4.0

They were out of stock in boxes, but it is the busiest time of the year for Berkeley due to all the students who graduate and leave. The manager and the staff were all extremely nice and helpful, I was in and out quickly, but not rushed, and when I needed to make a change, they were very accommodating. I will rent all my U-Haul rentals from this location from now on.

MICHELLE M 
Rating:
2.0

More locations to pickup and drop. Reduce the price

Malvin H 
Rating:
5.0

Customer did not leave a comment.

Paula S 
Rating:
5.0

The guy working there was super friendly and helpful!

Nicole J 
Rating:
5.0

the guys running it are friendly and helpful

Sabine W 
Rating:
5.0

Excellent service. Person who assisted us was very professional and helpful. I was impressed with the quality of service. Thank you for making it a pleasant experience.

Frederick H 
Rating:
4.0

Office staff was great.

Aaron F 
Rating:
5.0

Travis was incredibly helpful and friendly!

Hana H 
Rating:
5.0

Everything went well.

William A 
Rating:
5.0

Customer did not leave a comment.

Nicole V 
Rating:
5.0

Travis and his team mate were very helpful. We appreciate that as this is getting harder to find these days.

David O 
Rating:
1.0

When I picked up my truck from Bob’s Liquors in Berkeley, CA, there was a homeless person in the truck and it wreaked of urine.

Karen K 
Rating:
5.0

Travis, the Manager, very good U-Haul rep.

Jeffrey L 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

The guy checking our vans out is so calm and knowledgeable. Quick but not hurried; confident but willing to listen to a difference. Really inspires confidence that he runs a tight ship and makes me want to rent here again (which I need to do ~4x / year). Treasure him and keep him happy.

Sean D 
Rating:
4.0

Great service. Easy, smooth process. Will be back.

Justin W 
Rating:
5.0

Best U-Haul location for service and convenience. I've used this location twice now and it's always 100% great!

Rebecca M 
Rating:
5.0

Customer did not leave a comment.

Tenpa d 
Rating:
5.0

Customer did not leave a comment.

Shayla E 
Rating:
5.0

Everything was great

David R 
Rating:
5.0

Customer did not leave a comment.

Michele H 
Rating:
5.0

Travis is awesome. Give him a raise.

Joel L 
Rating:
5.0

It was very easy and quick to pick up and return the rental

Hansen J 
Rating:
3.0

Although the truck was clean, it was very old. The gears took time to shift and at times I felt this was a bit strange. We got the job done.

Maarya Z 
Rating:
5.0

Customer did not leave a comment.

Gracie J 
Rating:
5.0

When you order equipment, please make sure it’s in the truck so I don’t have to call.

OFA L 
Rating:
5.0

Friendly and courteous service.

Dhaval D 
Rating:
5.0

Customer did not leave a comment.

pete m 
Rating:
5.0

Customer did not leave a comment.

Jeff G 
Rating:
5.0

Good job!

Kevin C 
Rating:
5.0

Customer did not leave a comment.

Rhonda S 
Rating:
5.0

Customer did not leave a comment.

Scott K 
Rating:
5.0

Customer did not leave a comment.

Adam M 
Rating:
5.0

Customer did not leave a comment.

Joseph P 
Rating:
5.0

This is my favorite location to rent from! The gentleman at the front is friendly and easy going while also being very on top of his job. There are always trucks available and everything is well organized.

Katie R 
Rating:
5.0

Family has a storage nearby very good location. Professional staff! Travis helpful very knowledgeable efficient at his occupational.

Henry C 
Rating:
4.0

Customer did not leave a comment.

Alejandro M 
Rating:
3.0

The staff is great! The car was smelled bad, needs to be cleaned before renting out.

Pedro G 
Rating:
5.0

Customer did not leave a comment.

Matt B 
Rating:
5.0

Travis went above and beyond making sure my interaction was smooth and thorough. Would recommend.

Darrin F 
Rating:
5.0

Wheel straps were cut, frayed, and nearly unusable. Tires were checkered and old. Customer service was great at this location though

John K 
Rating:
1.0

I did not have a good experience with my rental, unfortunately. I reserved a dolly for my move, but they did not have any in stock, nor did they even have any for a while, according to the employee onsite. My response, was, "Well, why is reserving equipment an option on your site then?" No response and did nothing to help. Do not count on them having any equipment, and I would highly recommend arranging your own equipment in advance or reserving it from another location. I had to get my own and ended up getting it from Home Depot.

Jeff C 
Rating:
5.0

Great location, Trevor was great, friendly, professional and nice to do business with and made the rental easy. I’ll be coming back to this location. Thank you

Patricia M 
Rating:
5.0

Customer did not leave a comment.

An W 
Rating:
5.0

Send them to this location very professional and friendly thank for a great experience

DAVID I 
Rating:
5.0

Always outstanding service, smooth, easy service and a friendly vibe.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Nancy J 
Rating:
4.0

There was street construction that made the ;location difficult to get to. Can't change that, it's just how it was. Otherwise, perfectly fine!

Betty K 
Rating:
5.0

Great costumer support on Gilman Street Rentals, the men as really nice! please send him best regards

Radames d 
Rating:
5.0

Professional and accomodating!

sheila l 
Rating:
5.0

smooth and flawless experience

Vern B 
Rating:
5.0

Customer did not leave a comment.

Markos E 
Rating:
3.0

Customer did not leave a comment.

TERRI F 
Rating:
5.0

Outstanding professional customer service

gilbert h 
Rating:
5.0

The guy working was cool, helpful

William G 
Rating:
5.0

Excellent customer service! Fast, friendly, and efficient.

Johnathan L 
No reviews have been submitted for this location.

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