This is a rock star location.... quick and easy
Anthony W.
Customer Reviews for Gilman Street Rentals
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The customer service rep at this location was great to work with - friendly, helpful, efficient. I'll definitely come back here for my next truck rental.
Karin M.I need a receipt for the rental
stan H.thx Travis!
Charles C.Travis is extraordinary and always a great pleasure to work with.
Ann M.Customer service was excellent. Only problem was my reservation was for Dublin pick up. But I haul computer bumped me to Berkeley pick up site 30 miles away for a 10' box truck. I booked it 3 weeks in advance. That created a lot of change and convienience for my moving team. There was no notice of change by email or text to me. Only told in person when I arrived first thing at opening.
Darrel G.The staff was super accommodating and helpful, I would recommend others to go here for sure.
Natalia O.Christina provided quality customer service. She is a quality service expert (SME).
Kenneth J.Quick and easy!
Rick F.Friendly service.
ADNAN S.Maintain your vehicles to a higher standard
Coltrane C.I need a final invoice for Contract 82397876. Who may I contact to get an electronic invoice? thank you.
Carol M.Easy mobile return process, a little hard to get ahold of on the phone though and hard to find a space to park.
Parker G.The drop off location did not know the lock code that was provided on the truck.
Michael S.Professional. Friendly. Resourceful! I was “rerouted†to this location without notice. Upon arrival they took great care of me and everything I needed. Thank you 😊
Margaret V.Easy to get to, helpful staff, rental was a breeze
Melissa D.Difficult question. The staff is professional and friendly. This disposition is always the best way to begin a business transaction.
Joseph A.The only issue I have is the difficulty of reaching anyone by phone. Impossible and never a return call. However, once there, staff is effective, pleasant, even friendly and very knowledgeable about process, etc. Equipment is ready, clean and correct.
mentoring A.Truck smelled like cigarettes
Griffin K.Helpful guys working there
ALLISON P.The individual working that day who dealt with us was STELLAR. Smoothest transaction I've had in a long time. He should be commended.
Melanie C.I'm a regular customer, though this time, I had a spontaneous need for a pickup. Without a reservation on Sunday morning, I went into Gilman Street Rentals right before closing time, then rented the truck I needed. Travis stayed late to make it happen. That's great service. Thank you Travis and Gilman Street Rentals!
Ross T.This is so far the best Uhaul location I've ever visited. Clean trucks/van and great customer service. Big shoutout to Travis! Thank you for making every single transaction smooth!
Ryan A.I would appreciate being able to review the truck with someone before taking it off the premises. I don't believe my truck had being cleaned prior to my possession of it. The loading area had so much dirt and leaves I had to sweep it out before I could load my items on it. I did more work verifying the state of the truck when dropping it off than we did picking it up. If we could do that prior it would be great.
ERIC W.Staff was very helpful. Truck was not as clean as expected, both within the cabine and in the back.
Kenneth D.Easy in and out. Capable individual doing the check in and explaining our after hours procedures. No problems at all.
AMY P.Gilman Street Rentals is the best. I'm a regular customer and this time it was Travis that got me in/out of a step van lickity-split. ¡Gracias!
R Todd K.Extremely helpful and cheerful.
Jeremy R.Not professional at all. Very bizarre u-haul location, seems to be ran by kids... Suggest you send some management there to see what's going on
WESLEY B.Returned truck after hours. Location was packed with trucks and only 1 space left for me to park my 26' truck because somebody else left that space.
Peter S.Staff at this site was helpful and considerate as always—thank you!
Dan Daniel E.Great place, friendly and efficient
Martin P.Jordan was EXCELLENT, very friendly, professional and fast. Good people skills! Good job!!
DOMINIC H.Dirty vehicle inside, but truck ran fine. Old, had 115,000 miles. Tank wasn't full which made it hard to figure how much gas to add Employees were nice.
James D.Travis was a great help! ****
Charles C.The folks working were very helpful - I'd never towed a trailer before. They showed me how to hook it up and gave advice.
Robert S.The person at the front desk wasn't wearing their mask properly. They had it below their nose. When I returned the truck, the person didn't have it on at all but they were outside.
William B.Went extremely smoothly. Truck was ready for us, did pre-check before arrival, and was on the road in about 2 minutes. Couldn't be happier with the service!
Terance K.Excellent customer service. The 2 workers, that helped me, rocked! They were very efficient, worked together like a team, organized, busy but efficient and very helpful. I'd go there again. Robert S.
Robert S.There was no visible sign that said UHaul. I went to drop off at night after the office was closed and had to make a few rounds to figure out where the office is and where to park etc. This entire locality is very deserted and dark at night, some clearly visible signs would've been useful. In the end I had to make a best guess and leave the vehicle parked on the street. At the end of it, there's no confirmation email or any message that said, everything was okay, no final bill sent to me. I filled in extra gas at least 5 gallons more and I don't know if I can get any credit for that or not. I'm not very happy about this.
CHARAN M.Trucks/vans we've rented from Uhaul had some kind of a mechanical problem more often than not. Today, the van had a "check engine" light and FUEL LEAK between the filler and the tank, so that gasoline was gushing onto the gas station floor as we tried to fill up! Luckily we didn't have to go far, or we'd be stuck without fuel, or worse...
Dmitri M.Anytime you call this location no one ever picks up. I called on 10 different days at different times and not once did someone answer the phone.
Dena M.Friendly staff were very helpful. This seems to be a bust location as it was difficult to get them on the phone. But once I stopped by they made everything easy. I'll definitely make this my regular location.
Stephen K.Drivers cabin smells like hell of ciggarete smoke, not clean.
Pradeep R.Friendly and professional service. Great job.
Jonathan C.Great service
Alicia B.I had 24 blankets in the order but only five were available. They didn't charge me for the five so that was okay.
Sean E.Good crew. Helpful, quick and friendly!
ROBERT W.favorite location. Courteous, helpful, professional.
Claire L.1. Truck had debris is the back and a thick greasy film on the bed. Had to wash with soap and water before i could even load my goods. 2. Horn did not work on vehicle. 3. Gave me truck with 3/16 fuel, but required to return with >1/4 and gave me a 20 credit (which wasn't enough) but none of this was discussed at rental time or before, so he shows me what my card will be charged and it seemed correct, except he threw in a 28 dollar totally worthless insurance that i did not order, but because of 20 credit wasn't apparent. Also he told me he would email contract (covid) - never got it. 4. Uhaul made me go all the way from dublin to Berkley to get a truck because they had none in Dublin. BS! I drove by dublin in morning and lot was full of trucks. I was used to move truck for them from all the kids moving into UCB...
STEPHEN F.Very quick and helpful staff. They had everything ready.
Robert W.Everything is excellent as is!
Dan Daniel E.The employee was helpful. The parking was hard.
ANANTHA R.Very helpful!
Martha B.Nice,polite,helpful, respectful, friendly an patient Guys. 5 Starsâ¤ï¸
Constance M.It was hard to rate because the surrounding neighborhood is awful, but the people who work at this location were incredibly friendly and helpful. Uhaul can't fix the neighborhood but this location is a true gem! On a side note, the trailer was a dream! We expected rickety and worn. Instead we got solid, sturdy, and reliably road worthy. Thanks for renewing my faith in Uhaul!!
Lisa M.All of my interactions with U-Haul - from the rental to the return - were very positive.
Charles C.Excellent service!
Thomas W.Excellent service.
Elena V.we had two drop-offs, a trailer first (which the first round there was no one around to help), and second the truck itself - that was a bit smoother. The employees were few and far between, the lot quite cramped for large trailers and trucks
Lizette L.I can think of no areas in which the management of this location could possibly improve. Excellent service, friendly and knowledgeable staff. I would not want to rent from anywhere else!
Amber W.Everything.
Alvaro G.N/C
ANIRBAN C.The person working at the front was super helpful!
Brandon L.Even with the computers not working for over an hour, the employees did a great job helping everyone out.
Julia H.the location was cramped an no parking while ready to get checked out. There was only guy working but he was amazing and dealt with the situation very well
Scott S.Employees were super helpful
Jacques B.