Customer Reviews for Gilman Street Rentals
(Distribuidor de U-Haul del vecindario)

4,435 comentarios

1241 6th St   Berkeley, CA 94710

(510) 596-8945

Horarios de la ubicación

  • Lun.: 8 a. m. - 4 p. m.
  • Mar. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 12 p. m.
Horario especial
  • 5/19/2022: 8:00 a. m. - 2:30 p. m.
  • 5/21/2022: 8:00 a. m. - 1:30 p. m.
  • 5/25/2022: 9:00 a. m. - 12:00 p. m.
  • 6/8/2022: 8:00 a. m. - 4:00 p. m.

Servicios en esta ubicación:

Contáctanos

(510) 596-8945

1241 6th St
Berkeley, CA 94710

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 8 a. m. - 4 p. m.
  • Mar. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 12 p. m.
Horario especial
  • 5/19/2022: 8:00 a. m. - 2:30 p. m.
  • 5/21/2022: 8:00 a. m. - 1:30 p. m.
  • 5/25/2022: 9:00 a. m. - 12:00 p. m.
  • 6/8/2022: 8:00 a. m. - 4:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Caleb G. 
Clasificación:
5.0

Gilman Street Rentals is the best, that's why I'm a regular there. This time, my stepvan was almost new. And Travis got me in and out of there in minutes. Thank you, Travis and Gilman Street Rentals.

R Todd K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
5.0

Everyone I worked with was awesome! This is the second time I've rented from Gilman St UHaul, and both times the service was outstanding. Pickup and drop-off was easy and the staff was super friendly and helpful. Thank you!!!

Walter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moe M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniela G. 
Clasificación:
5.0

Travis is great, and if I have to go out of my way to get to this location, I will…, just to avoid the disappointment with other companies service

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kira J. 
Clasificación:
5.0

Attendant at the pick up location was really helpful and nice to deal with.

John M. 
Clasificación:
1.0

I rented several trucks from that location and I know how these trucks run. The van given to me was totally out of balance. I had to steer the wheel constantly to keep the van on the lane. It was the most dangerous drive of my life. Terrible experience! I paid $115 the value I received -$115! I will look for other truck renters.

EminBurak O. 
Clasificación:
5.0

Despite living only a few blocks from this location i had no idea it was there. very glad i found it. the truck was excellent, the cost even better, and the customer service terrific, and understanding of the problems i created. i really thought this was going to be one of those transactions were there's a catch, like everything is going well, but oh yeah, there's a $75 service fee or something else that blindsides, and honestly screws over the customer. i'm happy to say that has not, at least as of now, happened. Thank you for providing just what i needed just as i needed it.

brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector G. 
Clasificación:
5.0

This is perhaps the best U haul location I've been too. The guy running it is totally on his game. A+

Todd D. 
Clasificación:
3.0

Great service from the guy working I would return because of the service

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

wanme B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nayeli V. 
Clasificación:
5.0

Travis was very accommodating and quick to serve. He got me on my way very quickly. I appreciated the professionalism and helpfulness!

Bianca S. 
Clasificación:
5.0

Always pleasant and professional service. I really would be worried if I had to go somewhere else. Honestly.

JOSEPH A. 
Clasificación:
5.0

I rent here all the time. I love this location and the guy that works there.

troy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

Travis was a wonderful customer support person and helped me with all my needs.

Stephanie K. 
Clasificación:
5.0

Great people, great location!

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKITA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jibril M. 
Clasificación:
5.0

We finished loading our uhaul at 10:30pm with everything except for our bed and a few remaining items on the day we picked up our uhaul so we planned to leave the next morning. Our uhaul got stolen overnight and the office was extremely helpful providing all information for our police report, meeting with the police and gave us a local number to arrange a replacement since he was out of stock for our few remaining possessions. Then our experience went downhill. When speaking with representatives for four hours, all I was able to accomplish was that I was no longer obligated to return the stolen vehicle, and an agent made a new reservation to pickup a uhaul in Oakland and pay for an entire new uhaul to move. Our insurance claim exceeds $60k and I had ~ $3.5k of goods remaining in my apartment so the trip was economically wasteful. I was shocked that the company policy didn't include trackers on the trucks but more importantly I wasn't entitled to a replacement truck. For all that time on the phone, I could have nearly accomplished the same with a few clicks on the website. As soon as I left the local office, it seemed like there was zero interest in helping me rectify my problems. Given how conspicuous uhaul trucks are, they will always be a theft risk and there's zero recourse through uhaul which makes me think I should pay movers a premium instead of renting a uhaul.

John M. 
Clasificación:
4.0

Truck had less than a quarter tank of gas in it on pickup. Trucks should have more gas than this.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela L. 
Clasificación:
5.0

Extraordinario servicio al cliente

mauricio M. 
Clasificación:
5.0

Family members have rented equipment 3 times from the Gilman St. Uhaul center and each time the trucks were clean and mechanically well maintained. Checking out and return is easy. There is parking available if one must leave a vehicle on the lot while renting a truck. As well, the gentlemen manages the office is courteous, efficient, and available to help with any questions. I recommend this U haul location over several others in the Oakland/Berkeley region.

Sarah E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin J. 
Clasificación:
5.0

The manager was on top of things, staying calm and helping folks on a busy morning. Truck worked fine, and the cost was reasonable. I'll be back.

Jack W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

Travis was Great!!! Very helpful and professional. Would highly recommend this location.

Draniel F. 
Clasificación:
4.0

El cliente no dejó un comentario.

YolandaandorBrya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger B. 
Clasificación:
5.0

Staff at the Gilman St store rock. Personable. Helpful. ¡Gracias!

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
5.0

Excellent service start to finish.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen F. 
Clasificación:
5.0

THE GENTLEMAN THAT RUNS THIS PLACE IS AWESOME!

Daren C. 
Clasificación:
5.0

This locatiin is awesome. My perferred location of all time.

James O. 
Clasificación:
3.0

The gas level was less than the rental agreement indicated when I picked it up, so I had to put in more for gas than I used.

Michael T. 
Clasificación:
5.0

The Sixth Street location in Berkeley is convenient, easy to get in and out of and the staff are helpful, professional and courteous.

Stacey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

They are always so polite & positive, always willing to help anyway possible best smiles!

Jessica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hoon K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy P. 
Clasificación:
5.0

Travis was terrific to deal with

frank S. 
Clasificación:
5.0

Nothing really. Check in and drop off were super easy, guy working there took care of everything, van worked great.

Nicolas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario S. 
Clasificación:
5.0

I really didn't have any problems. In my mind this is one of the best locations. Thank you so much

Danny J. 
Clasificación:
5.0

Quick. Courteous and effective

Teresa P. 
Clasificación:
5.0

Great fast and friendly service.

Melinda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deepak S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD W. 
Clasificación:
4.0

Travis provided excellent customer service! Unlike other U-haul locations I have used there were no hitches available to purchase. I had to purchase from another location.

Bill G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda F. 
Clasificación:
5.0

Great customer service. Friendly, professional, and easy to work with made rental a breeze

grant H. 
Clasificación:
5.0

Make sure everything it's in pretty good condition in the truck. in the moments people get the trucks 🚛 out the parking lots on my experience.. I'm starting small gas after I was starting driving the truck next time I have to take a look about those details ....

barbara L. 
Clasificación:
5.0

Great Service

Francis B. 
Clasificación:
5.0

Was disappointed bc van not available; catalytic converters had been stolen, so got a small box truck. But mgr on-site was great, really nice manner, appreciated that.

Andrea A. 
Clasificación:
5.0

The staff are excellent

Bradley O. 
Clasificación:
3.0

We arrived to return the truck a few minutes before closing time, but the lights were out and doors locked. Consequently we were stuck with the online return process which was absolutely abysmal. I was unable to get the Return Truck process to work on two different phones for about 1 hours 15 minutes. Surely it would be prudent for U-Haul to offer their customers another way to return a vehicle which was not so completely dependent on devices, the internet, computers, and servers. I repeatedly received non-descript error messages asking me to reload and try again. I was held captive to you location under the threat of fees which would be more than double my rental charges. In contrast, the pickup process was absolutely great. The person at the counter was friendly, courteous, and more than helpful. He was fantastic, giving us peace of mind so I could focus on my jobs for the day.

Jay L. 
Clasificación:
5.0

Very polite and professional service at the Gilman and 6th street location. Pleasant to deal with and great service. Will use again.

Andrea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abinashi K. 
Clasificación:
5.0

AWESOME service.

Daren C. 
Clasificación:
5.0

Great customer service at the front counter!

Gabriel J. 
Clasificación:
5.0

I rent here all the time. I love the guy that works there.

troy T. 
Clasificación:
4.0

Answer phone calls or return messages.

Sylvia L. 
Clasificación:
5.0

Gilman Street Rentals is consistently the best. Not only does Travis provide top-notch service, but this time, the step-van I rented was almost new. Very cool. Thanks, Travis.

R Todd K. 
Clasificación:
4.0

The pick up was great, and the guy helping me was super nice. When I called a few days earlier for questions no one answered, and no one called me back when I left a message.

Douglas D. 
Clasificación:
5.0

Service agent was great!

Geoff C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine S. 
Clasificación:
5.0

Great service! They were super nice and helpful. Thank you!!!

Walter C. 
Clasificación:
5.0

The best location you can imagine

Hana K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
4.0

Overall I would say the van is in good condition, applicable. The price is a little too high.

amin A. 
Clasificación:
4.0

Bed of the van was dirty. Van needed oil change. Small crack on windshield. Travis has been very helpful and efficient. Would recommend the location because of Travis.

marco V. 
Clasificación:
5.0

Everything was great

ruby J. 
Clasificación:
5.0

Dog hair and smell on the seats.

KAZ M. 
Clasificación:
5.0

Great customer service!

kimberly B. 
Clasificación:
5.0

Staff was pleasant and helpful. Easy process 😊

cristina B. 
Clasificación:
5.0

Very polite and professional staff at Gilman street berkeley and long beach pacific coast hwy locations!

Carolyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel M. 
Clasificación:
5.0

Just double check one of the wheel markers , the bulb was out. Not. Big deal but I'm OCD and I notice it. This was an amazing easy experience. Took half the hassle out of moving at a budget friendly price.

ARESS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank P. 
Clasificación:
5.0

Discounts on the truck

George P. 
No se han enviado comentarios para esta ubicación.

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