Customer Reviews for Gibson's Portable Buildings
(U-Haul Neighborhood Dealer)

118 comentarios

2904 S Broad St   Scottsboro, AL 35769
(Across from Jacks)

(256) 218-3110

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(256) 218-3110

2904 S Broad St
Scottsboro, AL 35769
(Across from Jacks)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Pat P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

paxton M. 
Clasificación:
5.0

No suggestions. The vehicle was accessible and ready to go. I got to the location a few minutes before they opened. The employee arrived just prior to opening time and processed my reservation much quicker than other locations I've used. It's easily the fastest interaction I've had with a Uhaul rental, and the most pleasant.

Gerald N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
5.0

Kaitlyn was professional, knowledgeable, courteous and answered all questions. Very efficient and polite, kind is a better word. There is nothing that could have been better at this location. We were well pleased from beginning rental to return.

Charlie H. 
Clasificación:
5.0

Very friendly and very helpful

Brianna H. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOANNA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

William P. 
Clasificación:
3.0

The app NEEDS improvement. If the owner didn't happen to just be there I wouldn't have been able to pick up my truck. The app wouldn't let me upload photos and I tried on 3 different phones

Cody T. 
Clasificación:
5.0

Excellent equipment and service staff!!!

LOWELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry G. 
Clasificación:
5.0

Drop off was a simple process. People in the office were very pleasant to work with.

Connie F. 
Clasificación:
5.0

Very efficient

Ross B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY I. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREN L. 
Clasificación:
5.0

Uhaul charged me twice for 1 truck I will rate uhaul poor!! The place I picked it up is great!!

Alisa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS A. 
Clasificación:
5.0

I rented a car hauler from Gibson's Portable Buildings and the experience was very good. They were very helpful in my situation. The situation was that I had rented a 12x6 trailer with a ramp from U-Haul at an Albertville, AL location. I needed at least a 5.5 width trailer to haul a UTV I had purchased. After hooking up the trailer and driving an hour towards my destination, I noticed the ramp did not extend all the way across the trailer and was less than 5 feet wide, not wide enough to get the UTV through the opening. I found the place in Scottsboro, left the 6x12 trailer over night, and picked it up and returned it the following day. So, I rented the trailer, drove 1 hour 30 minutes to pick it up, drove 1 hour 30 minutes the next day to return it, and paid for it without being able to use it at all. My recommendation is for U-Haul to make it very apparent when renting that the ramp opening is not 6 feet wide. I'm sure this is not the first time that has happened.

RODNEY G. 
Clasificación:
5.0

All was good. Trailer, tires, wiring harness all were in very good shape. The staff was helpful & friendly

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas A. 
Clasificación:
5.0

Great service and attention to detail! Would recommend location. Very easy process to rent and return.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff C. 
Clasificación:
3.0

El cliente no dejó un comentario.

william B. 
Clasificación:
5.0

My only complaint from this move, is that U-Haul promises help unloading, but no one was available at the destination.

Amanda W. 
Clasificación:
2.0

They first gave a pickup location the day before hours away and it was difficult getting it at a reasonable location. We were told to drop off at a different location than what was in our contract by the person at the pickup location and then contacted by U-haul to go get the truck and take to the original location we were told to drop off at a month later or we would be charged a wrecker fee. Truck kept almost dying.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

Easy in and out. Found trailer wires damaged took pictures was noted on contract verified lights worked and off we went. Live working with the Gibson's very nice and friendly. Look forward to the next time won't go anywhere else

Loretta P. 
Clasificación:
4.0

Unfortunately the unit car hauler that we rented was not sufficient to haul what we needed to haul. I have given the information on a Toyota camper to the dealer and they said let us know if it doesn't work for you so I called them this morning and let them know that it didn't work. There was too much weight toward the back which caused our vehicle to be a little squirrely and we tried to drive it. The girl there told me if it didn't work out just to let them know so I have let them know and I don't know if there will be any adjustment on the rental or not

gordon O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth Y. 
Clasificación:
5.0

Will certainly use again!

William P. 
Clasificación:
1.0

It was absolutely horrible, they over charged me by about 60$ because I didn't take a picture of the miles before I left. (Should have) i wanted to pay in cash instead of being charged twice on my business debit card, but they didn't know how to do that? Oh well... Also when I got in the truck I had to stop and air the tire up, it was just a very unpleasant experience and I am a local business owner myself so I know how important quality and customer service can be!! But in short I will never stop back by gibbons for anything in the future...93$ for a small u haul for 27 mi round trip was just a little ridiculous... Sincerely Travis

Travis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
5.0

They did a great job trying to make sure the invoice was properly setup but there is only so much that can be done at the local level.

THOMAS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

brett B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan W. 
Clasificación:
4.0

The contract had me returning to Chapman's uhaul he no longer does uhaul

Michael R. 
Clasificación:
5.0

Always accommodating.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chet L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tysha M. 
Clasificación:
5.0

Just make sure if someone makes a reservation for a certain truck make sure they have that truck. When I made my reservation I made a reservation for a 10 foot truck. When I got there he said that he didn't have a 10 food truck and he hasn't had one for months but they ended up giving me a 15 foot truck for the price of a 10 foot truck so I appreciate that but overall it was a great experience! Thank y'all!!!

Ashlee B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
5.0

Very Satisfied

Tina J. 
Clasificación:
5.0

Awasome have used before always open when others are closed

John D. 
Clasificación:
5.0

Great location and service thanks

david K. 
Clasificación:
5.0

I have used this location before. Rick makes the experiane worthwhile. Not only does he rent equipment to me, afterwards we sit and talk and laugh about al kinds of things. I will be stopping there next time i need to rent your equipment.

JEFF G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larissa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
1.0

Closed was just a storage place found a place to turn trailer in

John D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick B. 
Clasificación:
3.0

N/C

Jonathan C. 
Clasificación:
5.0

Fix tech to be able to give hard copy to customer.

Deborah T. 
Clasificación:
5.0

Mr. Gibson was extremly helpful and friendly.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

martha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andolynn Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin B. 
Clasificación:
4.0

Helpful to an extent. Told me where to put it but no offer of any help. Different to previous rental I returned.

Lewis P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Traci K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY K. 
Clasificación:
5.0

Uhaul is excellent, thanks

Charles H. 
Clasificación:
3.0

It's basically self service. No help with the hook up, no help with the checking the lights work or not. Had blinkers, brake lights but no taillights, which I didn't realize until dark during my use. Owner sat inside with the A/C. Only used them this time because no one else in my town had a hauler. Pro is it's close and easy access.

Kim B. 
Clasificación:
5.0

Nothing to my knowledge everything was excellent. Rick and his employees are just fantastic in Scottsboro, Al They treat you like family.

dennis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wiley B. 
Clasificación:
5.0

only negative was the dog hair in center seat. this location staff are excellent to work with. this has become my go to location.

BRENNAN G. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry W. 
Clasificación:
5.0

Excellent!!!

Lisa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

This was a very easy rental process, mostly done online. The Gibson rental people were great!!

Tamra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF G. 
Clasificación:
5.0

Night drop off

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky N. 
Clasificación:
5.0

Suggest closest drop off point to the customer request destination point. I found a drop off location four miles from my destination. U-Haul recommended a drop off point much further away. Possibly due to zip codes or other interference. Not practical for me to travel that far.

dennis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan G. 
Clasificación:
5.0

Cost was too high for a very short in town appliance move, will do something else next time ??

DAVID M. 
Clasificación:
1.0

I rented my truck from Gibson's truck and storage rental in Scottsboro, Alabama. I signed in online before picking up to expedite the process. This did not help however and my check in still took close to an hour. The morning the truck was supposed to be turned in I realized I couldn't locate the key. (Yes, my fault, and I do take ownership for this.) however when trying to solve this problem and turn the truck in, Gibson's stated they didn't have any spare keys. Poor planning on any rental truck provider's part, but okay. I was prepared to have a new key made just needed guidance as where to go. Gibson's closed at noon that Saturday leaving me no assistance. I was put on hold or hung up on multiple times by U-haul customer service and roadside assistance. I was trying to resolve this issue starting at 7 am on Saturday 9/29. I did not receive any helpful advice from U-haul until 8pm that night when they gave me names/number of someone who could make the key. This was only accomplished because of me filling out a roadside assistance request online. Not because of any help from the live persons I had been in contact with that day prior nor the rental provider. I've used U-Haul many times and been pleased every time. However, this experience was a true nightmare. Yes, I take ownership and responsibility/costs for losing the key. I do not,however, think I should be responsible for the extra rental charges past the original schedule day. If it had not been for the poor customer service provided by Gibson's or U-haul itself that day, the truck would have been turned in on time. Please help me resolve this issue, or I can promise U-haul will not be my go to moving help in the future, nor any of my families.

Melanie S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Caitlin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE T. 
No se han enviado comentarios para esta ubicación.

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