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Zach Y
Customer Reviews for Gibson Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff. Helpful on pickup and return. Will definitely use this location again.
willis eYour team was helpful and friendly. Definitely will rent from you again.
luz nMade me feel important
dan pThis will be the only place I will do business with when it comes to getting a u haul they are amazing
Tina BNone that I can think of
chris sEasy in and out. Great experience. Thanks for the assistance.
MARK EI really enjoyed dealing with the man running the shop. He was friendly and the service was over the top.
David CI did not realize you payed a flat fee and than a per mile charge. I figured the per mile charge was if you didn’t elect to return it with the same amount of gas. I ended paying $250 for a half a day and was expecting about half of that
Jacob HThe truck we drove was absolutely dangerous. We could not keep the truck driving straight when going down the expressway it needs to be repaired.
Julie CDo not change a persons reservation to a sight that is out of the way and did not have the equipment. It cost me extra money, stress and time I did not have
Carol FStaff very friendly and helpful.
John TFair and honest treatment is all anyone can hope for and you get that here.
Loren FI replaced the gas but was still charged $10. A call would have been nice so I was aware of the extra charge. It showed 7/8 tank when parked in the lot.
Dora SThere was oil on the floor of the trailer. The lot where u-hauls are is too small to circle around. It's too crowded.
Aaron SIt took an hour to check out the equipment. No one was there and no support was responding for a while. Eventually we were able to get through to an agent that was not very helpful and failed to answer any questions about why the verification was repeatedly failing in spite of having a reservation over a month in advance. I can’t recommend using the U-Haul app for pickup unless you have 3 people, 3 driver’s licenses, passports for everyone, and a spare hour.
Ashley MEverything was good people to work with if I need a U-Haul I will go back to the same location thank you
CHARLES RVery helpful. I came in before the shop opened yet the gentleman let me take the trailer early which helped me get to my appointment at the Porsche dealer in Cincinnati.
Brian CPerfect solution
WILLIAM DI received a $10 charge for gas when I replaced the the fuel. The truck was not full when I picked it up. It is pretty hard to get the fuel level back exactly where it was when picked up. I will not be do business with this location again
Tim CMainly just couldn't find the keys at first on an after hours pickup. Had to call customer service and they gave me better, more specific directions though slightly rude.
Shandon DMy reservation was moved to the Big Hill Rd location because of availability for the 6x10 trailer. I went to pick up my trailer that I had reserved and there was not one. It delayed my trip as I waited for one to arrive later and it did not. I had to settle for a smaller trailer and leave for my trip later than planned. The uhaul company messed everything up because their rental system is worthless. It’s sad when you want to rent a particular thing and you schedule it for a particular time and day. Nothing available and that is after being contacted by email and phone to go to a different location than where you made your reservation. The Big Hill location tried there best to help but uhaul company screwed it up.
William EI assume the lady who took care of us was one of the owners. She was very pleasant and helpful. The uhaul however needed swept out before use. The location is good however the parking lot is very small and very crowded, leaving it very difficult to retrieve and return equipment.
CRYSTAL MDo not take an hour to confirm a reservation on a Sunday pick up. Using the dropbox or lockbox to pick up your keys
David RFirst, the map of this location is completely wrong so I had trouble finding the truck. Then, my truck was completely blocked in by other trucks. 2 other people there trying to pick up were also having trouble. Cab of the truck was filthy with crumbs and things spilled on the floor. Passenger window had also been left open and it rained the night before so passenger side of cab was soaked with water.
Seth JGreat
Eric JGreat job got me in and out with in a few minutes.
Marc DStaff was very nice and had me hooked up before I even realized it. Thank you!
Alan WQuick & easy pickup and drop off. Thank you!
River FHard to get in and out of parking lot
Ronnie WThey were very professional and friendly! Kudos!!
Kimberly TThe business hours were listed for 12-4 PM EST but the doors were locked when I arrived. I needed assistance because the directions were not clear where the keys were located but could not get anyone to answer the phone. I tried the number listed on the website and the one that was printed on the sign on their door, no one answered either number. When I called customer service for assistance, I was disconnected and never received a call back.
Kaylee PI was scheduled for a different location but the truck was not available for my guaranteed reservation at 9:00 a.m. I had to pick up from Gibson that didn’t open until 10:00 a.m. I used the 24/7 service which was almost impossible to open the lock. After receiving the truck it didn’t come with the furniture pads or dolly I reserved. The. Office credit Ted the charges for them back to me. Gibson did a good job but I wish the process would have been smoother.
jason mVery nice people and great service . Will use this location again .
Jerry YWas treated real well.
Darrell WEveryone was great, many thanks to Virgil, Johnny and Ben. Couldn't do it without your help. Many thanks.
lynn rOwner is always there to assist you in rentals anytime it is needed.
deboorah cHighly recommend this site very clean and professional service
WILLIAM HAgent made the turn in quick and easy
WILLIAM HAll good
David Bi was over charged they didnt put down the mileage my dad said we needed so therefore i was over charged $85. I would never recommend this place to anyone!!
Tammi KWater bottles was left behind the seats. I tossed a couple away that had rolled up to the front while I was driving. Inside needed to be wiped down , dirt was all in the floorboards. Cup holders had dirt and grime in them.
nicholas sEasy and stress free experience. Staff were very friendly!
KAITLAND BThis location overall isn’t no recommendable by any means. After having issue with the U-haul app and being unable to process the dispatching myself of my U-Haul truck. I was instructed to get up with personal at the location. I was waiting 30 minutes for the “person that does the U-haul stuff” to arrive after the time U-Haul said someone would be there. I was given a filthy truck. I did however call U-Haul and informed them of this. The U-Haul rep said they would be looking into these matters. Besides the obvious stated above. Unless you have a reservation set well ahead of time and only require a 15ft truck. Look else where. I’ve rented from U-Haul multiple times and this is not up to U-Haul standards that I have grown so accustomed too.
Alexander NI was charged $59.00 more , no explanation, I will call Monday to get details. The manager was very helpful.
Feliciano Zopen earlier
RICHARD M