Truck had a check engine light on when I rented it.Paul K.
Customer Reviews for Gibson Resale
(Distribuidor de U-Haul del vecindario)
Richmond, KY 40475
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 10 a. m. - 4 p. m.
- Mar.: 10 a. m. - 2 p. m.
- Mié.: cerrado
- Jue. - vie.: 10 a. m. - 4 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- 5/28/2022 - 5/30/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Thomas P.
El cliente no dejó un comentario.Darren L.
El cliente no dejó un comentario.traci C.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.paul M.
El cliente no dejó un comentario.Robert N.
Staff was very knowledgeable and accommodating. Wide variety of equipment to choose from, and made pick-up and return very simpleWilliam A.
El cliente no dejó un comentario.Kyle S.
El cliente no dejó un comentario.SUE A.
El cliente no dejó un comentario.Larry D.
Excellent customer servicewilliam W.
Check the cab of the truck. Check the mechanics. The truck had a bad wiper on the driver's side and it rained on my trip. Also, who closes at 4 p.m. on a Friday? Those are not accommodating hours for the majority of people.Jeffrey A.
El cliente no dejó un comentario.Melissa G.
El cliente no dejó un comentario.Aaron L.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.Donita H.
El cliente no dejó un comentario.William O.
It was crowded and I am a beginner when it coMes to backing trailors. I would love to see pull through sites. Otherwise the place was nice - just small and crowded with it not being an easy place for me to park without a rep being there. Thanks.Elaine K.
El cliente no dejó un comentario.donna R.
DON"T BOTHER MAKING ADVANCED RESERVATIONS!!!!Confirmed reservation for Sat am pickup was changed by location to Friday evening- and their closing hours before i could get there. They waited, then did not have confirmed appliance dolly or 6 blankets. They gave permission to return truck 2 hours after scheduled return because sub contractor( By U Haul) for load and unload did not keep their agreement for confirmed pick up. Entire episode was less than satisfactory. This location did call another location for me to find out if they had a dolly, but then I had to use my mileage and time to go pick it up. Then this location wasn't open for return so I had to wait until Monday. At that time,the computer program charged me for late return. I had another 30 minute delay for then to fix the over. I do not recommend UHAUL.Lorilyn H.
El cliente no dejó un comentario.Chene O.
El cliente no dejó un comentario.Jesse H.
Overall my experience with U-Haul at this location was good and I would use this location again.David B.
El cliente no dejó un comentario.Kristen B.
Great service. Cheap than I thought it would be for 2 days.stephanie L.
Retailer at this location didn't mention refilling gas to where it originally was when rented. Retailer didn't give instructions on what to do if location was closed or it were after hours to drop back off.ROXANNE D.
My Uhaul experience was awful due to the employee from both ends. Picking it up from Richmond my first truck had a dead battery therefore I had to switch to a different truck. I was told to leave a Quarter tank in it and I did. When I return they tell me I was supposed to leave a half tank so I went back and did that. But they rudeness and disrespect I was given from the location at Broad & Central was just uncalled for.OLLIENA H.
The management was awesome! Super nervous using uhaul for the first time but they made it a very smooth experience!!! The office lady was so calm and the man that gave me the key was hilarious! Will recommend for sure.Aundria F.
El cliente no dejó un comentario.KENNETH C.
Overall, it was a good experience. My complaint would be that there was no jack for the trailer, which is rather heavy to disconnect. On the original date I rented it, I had to return it immediately due to a brake failure on my truck. I pushed back the rental dates two weeks. It's disappointing that I had to pay for one day's rent even though I only had it for two hours while I found another truck to return it.Darren R.
El cliente no dejó un comentario.MICHAEL W.
El cliente no dejó un comentario.Timothy B.
Outstanding customer service! Highly recommend this location to anyone!JAMES R.
The employees here did a very good job. Everything was ready when we arrived. They were very courteous and helpful.JAMES W.
Workers showed up 5 min after opening time.MICHAEL L.
The staff member we worked with went above and beyond to ensure our needs were met. He allowed us to pick up the Uhaul truck the day before our reservation to give us the time we needed to load for the next day and stayed past business hours to accommodate this. Excellent customer service!JASON A.
The cab was dirty and they wouldn't give my deposit back when they said they would.Jesse G.
This is the second time we've requested a dolly and neither time there was a dolly in the U-Haul even though we paid for them. The first time was a different location who ended up charging us for the dolly completely due to it missing when we returned the U-Haul. Lesson learned. We will absolutely verify whether a dolly is in the U-Haul before using U-Haul again.Racheal K.
The fuel line/gas was so full of sludge that the truck had to be refueled 4 times for about a 6 hr drive. The inside windshield was dirty.Sandra D.
Would have been nice if someone had let me know my pickup location had changed.CHRISTOPHER D.
El cliente no dejó un comentario.WAYNE D.
El cliente no dejó un comentario.DELEE C.
El cliente no dejó un comentario.Neil C.
El cliente no dejó un comentario.Cheyenne W.
El cliente no dejó un comentario.COREY N.
The lot was very dark and it was hard to see the lock to get the key out. Also the directions said the truck was located in the gravel lot behind the building and there is no lot behind the building.Merrilyn C.
El cliente no dejó un comentario.CASEY D.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.EDWIN F.
Virgil, was Great! Called his number he showed quickly and even hooked it up for us. Texted him when returned, and he took care of everything.Shawn D.
El cliente no dejó un comentario.BLAIR D.
El cliente no dejó un comentario.Victor B.
I didn't have any problems everything was goodBOBBY D.
Truck had a lot of scrapes running length of it, up, but ran well and had no mechanical issues.RUTHANN C.
El cliente no dejó un comentario.Keith R.
Rented a trailer and then called to see if I could drop it off at another location and was then told it would be another $150.00 to do that. The cost of the trailer was only 29.00. I thought the whole purpose of Uhaul was to have options to drop it off anywhere. Not get ripped off for it.JOSEPH D.
Friendly and helpful.DON C.
El cliente no dejó un comentario.brandon M.
Great Job!ROBERT S.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.PETER B.
Website crashed and the customer service number was not operating when truck was returned waited 30 minutes delaying our move processChase K.
El cliente no dejó un comentario.THOMAS P.
This was a change location. Told to pick up the truck at 10... location didn't open until 10:30. The reservation and pick up experience was poor. Please change you â€œcall ahead confirmation â€œ process. It's impossible to plan a move if the truck pickup location and time changes the evening before. We were left scrambling to change of piano movers help and loading help. There must be a more customer-focused approach to that process that uhaul could implement.ANDREW G.
El cliente no dejó un comentario.John B.
Needed my truck early. 10am was the soonest l could pick it up. The day before my reservation, l got a call saying l couldn't pick my truck up till 12:30pm. When l got there, the three dollies l had reserved were not there. Really poor experience. I will not be using Uhaul again!RICK G.
You didn't even send my truck?!??? The only reason i got a truck was because the people before me didn't show up. I HAD to be out of my apartment THAT day.ROBERT M.
Very polite, helped me out with such short notice. Had available equipment on the lot. Watched as he helped others before me. Now my favorite UHaul location. Gracias.BILLY D.
They did not have the truck I reserved when I arrived for pick-up. I had to drive to another location that was an hour away. Truck was not clean and it smelled like wet dog.WESLEY B.
Dirty office, looked like a storage closet. The shop manager was in a ripped shirt and very unkept. Suggestion: Clean up!ERIN D.
The location was not well marked as a location. The only reason I knew where to go was because I saw a lone U-Haul trailer in a gravel area. Where to park was unclear.CASSIDY E.
El cliente no dejó un comentario.John V.
El cliente no dejó un comentario.JEAN P.
Moved the location of pickup on me. Charged me a fee after I asked multiple times if I need to do anything elseZachary S.
El cliente no dejó un comentario.SHAWNDA M.
This location is on a weird corner and the parking lot is full of GIANT potholes. It's not clear where to park the trucks as there is not much parking at all. Pretty creepy area- I wouldn't want to come at night to drop off.Christopher T.
Nice man. Only thing was the truck really didn't have gas in it and they charged me a fee and I brought it back with the same gas.DAVID H.
El cliente no dejó un comentario.ERIC B.
El cliente no dejó un comentario.Thomas L.
Poor attitude resulting in below par of customer service. Location of this is similar to a small shed and next to railroad tracks, poorly marked & inside facility was very dirty. Will not rent from this location or recommend it to anyone.CURTIS W.
El cliente no dejó un comentario.Andrea K.
El cliente no dejó un comentario.Cindy C.
El cliente no dejó un comentario.SHAUN H.
El cliente no dejó un comentario.KIMBERLY K.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.DAVID A.
My issues I have, Is being pushed around to 3 different locations to get a 20 foot truck I had called and reserved in advance and they had to give me a 26 foot truck and the customer service representative left me a voicemail said they would knock off $50 from the fee. Which did not happen and I have charges on my card now that I'm not sure what it is for, I had reserved a 20 foot and had to settle for a 26 foot truck. The man that I got the truck from was nice and I went to put the key in the return box and he said just give it to me I have to move these around anyways because they where very little parking. I am a bit frustrated because nothing went as planned, I guess don't reserve a truck because you may or may not get what you reserved, Also the inconvenience fee is BS the representative said to me on the voicemail, I paid for my own nconvenience. Let's not forget about the link that said your session has expired when I tried to load a photo of a little damage that was on the back door. I will not reserve another Uhaul online again, Everything will be done one paper.Earnest R.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.MARK B.
El cliente no dejó un comentario.earl B.
Make sure you set up your account before you go and it will go a lot quicker. We didn't until the morning of and it took about 30 minutes to do that and the checkout of the uhaul. Besides that, everything was fine. Would highly recommend.leslie H.
El cliente no dejó un comentario.TRAVIS M.
I think if the equipment is returned the same day or within the 24 hours the customer should be able to get some of their money back.Pam C.
El cliente no dejó un comentario.Michael T.
Windshield wiper blades were both very bad, an inch of rubber was flapping on each and I drove 250 miles in a major storm. Also my equipment was not all readyCynthia R.
El cliente no dejó un comentario.Michael M.
I didn't rent any equipment from u-haul recently... y'all better get your shot togetherSteven W.
Virgil was friendly and helpful. Both pick up and drop off went smoothly, quickly and without problems. I plan on using them again.Daniel W.
El cliente no dejó un comentario.Brian T.