Customer Reviews for Gibson Resale
(U-Haul Neighborhood Dealer)

399 reviews

433 Big Hill Ave   Richmond, KY 40475

(859) 623-5658

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: 12 pm–4 pm

Services at this Location:

Contact Us

(859) 623-5658

433 Big Hill Ave
Richmond, KY 40475

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: 12 pm–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matt Eischeid 
Rating:
5.0

Customer did not leave a comment.

Kenneth Covey 
Rating:
5.0

Customer did not leave a comment.

Chris Murphy 
Rating:
5.0

Your team was helpful and friendly. Definitely will rent from you again.

luz neff 
Rating:
5.0

Customer did not leave a comment.

Scott Haywood 
Rating:
5.0

Customer did not leave a comment.

Scott Haywood 
Rating:
5.0

Customer did not leave a comment.

Bertha Jones 
Rating:
4.0

Made me feel important

dan parsley 
Rating:
5.0

This will be the only place I will do business with when it comes to getting a u haul they are amazing

Tina Bane 
Rating:
4.0

Customer did not leave a comment.

Cynthia Callahan 
Rating:
5.0

None that I can think of

chris sowder 
Rating:
5.0

Customer did not leave a comment.

billy colegrove 
Rating:
5.0

Customer did not leave a comment.

Michelle Bowlin 
Rating:
5.0

Customer did not leave a comment.

Jeremy Swiney 
Rating:
5.0

Easy in and out. Great experience. Thanks for the assistance.

MARK EDWARDS 
Rating:
5.0

Customer did not leave a comment.

DANIEL HEALEY 
Rating:
3.0

Customer did not leave a comment.

Steven Tribble 
Rating:
5.0

Customer did not leave a comment.

jennifer dixon 
Rating:
1.0

Customer did not leave a comment.

melissa devasher 
Rating:
5.0

I really enjoyed dealing with the man running the shop. He was friendly and the service was over the top.

David Combs 
Rating:
5.0

Customer did not leave a comment.

Anita Foster 
Rating:
4.0

I did not realize you payed a flat fee and than a per mile charge. I figured the per mile charge was if you didn’t elect to return it with the same amount of gas. I ended paying $250 for a half a day and was expecting about half of that

Jacob Hammons 
Rating:
4.0

Customer did not leave a comment.

Martin Chesser 
Rating:
5.0

Customer did not leave a comment.

ritheen hatton 
Rating:
3.0

The truck we drove was absolutely dangerous. We could not keep the truck driving straight when going down the expressway it needs to be repaired.

Julie Carver 
Rating:
5.0

Do not change a persons reservation to a sight that is out of the way and did not have the equipment. It cost me extra money, stress and time I did not have

Carol Finley 
Rating:
5.0

Customer did not leave a comment.

Skylar gilbert 
Rating:
2.0

Customer did not leave a comment.

Teresa Duck 
Rating:
5.0

Staff very friendly and helpful.

John T Vince JR 
Rating:
5.0

Fair and honest treatment is all anyone can hope for and you get that here.

Loren Foster 
Rating:
4.0

Customer did not leave a comment.

dianna deneonwauvh 
Rating:
5.0

Customer did not leave a comment.

Blake Denson 
Rating:
5.0

I replaced the gas but was still charged $10. A call would have been nice so I was aware of the extra charge. It showed 7/8 tank when parked in the lot.

Dora Shepherd 
Rating:
4.0

There was oil on the floor of the trailer. The lot where u-hauls are is too small to circle around. It's too crowded.

Aaron Simon 
Rating:
1.0

It took an hour to check out the equipment. No one was there and no support was responding for a while. Eventually we were able to get through to an agent that was not very helpful and failed to answer any questions about why the verification was repeatedly failing in spite of having a reservation over a month in advance. I can’t recommend using the U-Haul app for pickup unless you have 3 people, 3 driver’s licenses, passports for everyone, and a spare hour.

Ashley Muhm 
Rating:
5.0

Customer did not leave a comment.

DIANE KILGORE 
Rating:
5.0

Everything was good people to work with if I need a U-Haul I will go back to the same location thank you

CHARLES RAINEY 
Rating:
5.0

Very helpful. I came in before the shop opened yet the gentleman let me take the trailer early which helped me get to my appointment at the Porsche dealer in Cincinnati.

Brian Calton 
Rating:
5.0

Perfect solution

WILLIAM DAVENPORT 
Rating:
3.0

I received a $10 charge for gas when I replaced the the fuel. The truck was not full when I picked it up. It is pretty hard to get the fuel level back exactly where it was when picked up. I will not be do business with this location again

Tim Clark 
Rating:
4.0

Customer did not leave a comment.

Van Wright 
Rating:
5.0

Customer did not leave a comment.

roberto reyes 
Rating:
4.0

Mainly just couldn't find the keys at first on an after hours pickup. Had to call customer service and they gave me better, more specific directions though slightly rude.

Shandon Degner 
Rating:
5.0

My reservation was moved to the Big Hill Rd location because of availability for the 6x10 trailer. I went to pick up my trailer that I had reserved and there was not one. It delayed my trip as I waited for one to arrive later and it did not. I had to settle for a smaller trailer and leave for my trip later than planned. The uhaul company messed everything up because their rental system is worthless. It’s sad when you want to rent a particular thing and you schedule it for a particular time and day. Nothing available and that is after being contacted by email and phone to go to a different location than where you made your reservation. The Big Hill location tried there best to help but uhaul company screwed it up.

William Edwards 
Rating:
2.0

I assume the lady who took care of us was one of the owners. She was very pleasant and helpful. The uhaul however needed swept out before use. The location is good however the parking lot is very small and very crowded, leaving it very difficult to retrieve and return equipment.

CRYSTAL MOBLEY 
Rating:
3.0

Do not take an hour to confirm a reservation on a Sunday pick up. Using the dropbox or lockbox to pick up your keys

David Radcliff 
Rating:
4.0

Customer did not leave a comment.

Stanley Ingold 
Rating:
5.0

Customer did not leave a comment.

Charles Brittain 
Rating:
1.0

First, the map of this location is completely wrong so I had trouble finding the truck. Then, my truck was completely blocked in by other trucks. 2 other people there trying to pick up were also having trouble. Cab of the truck was filthy with crumbs and things spilled on the floor. Passenger window had also been left open and it rained the night before so passenger side of cab was soaked with water.

Seth Johnson 
Rating:
4.0

Customer did not leave a comment.

Edward M Greene 
Rating:
5.0

Great

Eric Johnson 
Rating:
5.0

Great job got me in and out with in a few minutes.

Marc Devers 
Rating:
2.0

Customer did not leave a comment.

Scott Henderson 
Rating:
3.0

Customer did not leave a comment.

Isaiah Harris 
Rating:
4.0

Customer did not leave a comment.

Curt Grapentine 
Rating:
5.0

Staff was very nice and had me hooked up before I even realized it. Thank you!

Alan Whitacre 
Rating:
5.0

Customer did not leave a comment.

Brandon Thornton 
Rating:
4.0

Customer did not leave a comment.

Ester Junior 
Rating:
3.0

Customer did not leave a comment.

Jacek Chojnacki 
Rating:
5.0

Customer did not leave a comment.

Ben Burke 
Rating:
4.0

Quick & easy pickup and drop off. Thank you!

River Farrow 
Rating:
4.0

Hard to get in and out of parking lot

Ronnie Webb 
Rating:
5.0

They were very professional and friendly! Kudos!!

Kimberly Tackett 
Rating:
5.0

Customer did not leave a comment.

Dwayne Vaughn 
Rating:
4.0

Customer did not leave a comment.

Larry j Bingham 
Rating:
4.0

Customer did not leave a comment.

Paul Sipes 
Rating:
1.0

The business hours were listed for 12-4 PM EST but the doors were locked when I arrived. I needed assistance because the directions were not clear where the keys were located but could not get anyone to answer the phone. I tried the number listed on the website and the one that was printed on the sign on their door, no one answered either number. When I called customer service for assistance, I was disconnected and never received a call back.

Kaylee Phelps 
Rating:
4.0

Customer did not leave a comment.

Charles Mohr 
Rating:
5.0

Customer did not leave a comment.

Harold HOSKINS 
Rating:
5.0

I was scheduled for a different location but the truck was not available for my guaranteed reservation at 9:00 a.m. I had to pick up from Gibson that didn’t open until 10:00 a.m. I used the 24/7 service which was almost impossible to open the lock. After receiving the truck it didn’t come with the furniture pads or dolly I reserved. The. Office credit Ted the charges for them back to me. Gibson did a good job but I wish the process would have been smoother.

jason mcmichael 
Rating:
5.0

Very nice people and great service . Will use this location again .

Jerry York 
Rating:
5.0

Customer did not leave a comment.

Susan Ward 
Rating:
5.0

Customer did not leave a comment.

Dwayne Vaughn 
Rating:
5.0

Customer did not leave a comment.

Steve Justice 
Rating:
5.0

Customer did not leave a comment.

tammy cox 
Rating:
2.0

Customer did not leave a comment.

Rebecca VanWinkle 
Rating:
5.0

Was treated real well.

Darrell Weitkamp 
Rating:
5.0

Everyone was great, many thanks to Virgil, Johnny and Ben. Couldn't do it without your help. Many thanks.

lynn reed 
Rating:
5.0

Customer did not leave a comment.

James Runyon 
Rating:
1.0

Customer did not leave a comment.

Tracy Tackitt 
Rating:
5.0

Owner is always there to assist you in rentals anytime it is needed.

deboorah collins 
Rating:
5.0

Customer did not leave a comment.

jodi lott 
Rating:
5.0

Highly recommend this site very clean and professional service

WILLIAM HUNTZINGER 
Rating:
5.0

Agent made the turn in quick and easy

WILLIAM HUNTZINGER 
Rating:
4.0

All good

David Brockman 
Rating:
2.0

i was over charged they didnt put down the mileage my dad said we needed so therefore i was over charged $85. I would never recommend this place to anyone!!

Tammi Kelley 
Rating:
5.0

Water bottles was left behind the seats. I tossed a couple away that had rolled up to the front while I was driving. Inside needed to be wiped down , dirt was all in the floorboards. Cup holders had dirt and grime in them.

nicholas smith 
Rating:
3.0

Customer did not leave a comment.

steven white 
Rating:
5.0

Customer did not leave a comment.

Angel Reynolds 
Rating:
5.0

Customer did not leave a comment.

wesley viars 
Rating:
4.0

Customer did not leave a comment.

Sandra Justice 
Rating:
5.0

Easy and stress free experience. Staff were very friendly!

KAITLAND BANKS 
Rating:
1.0

This location overall isn’t no recommendable by any means. After having issue with the U-haul app and being unable to process the dispatching myself of my U-Haul truck. I was instructed to get up with personal at the location. I was waiting 30 minutes for the “person that does the U-haul stuff” to arrive after the time U-Haul said someone would be there. I was given a filthy truck. I did however call U-Haul and informed them of this. The U-Haul rep said they would be looking into these matters. Besides the obvious stated above. Unless you have a reservation set well ahead of time and only require a 15ft truck. Look else where. I’ve rented from U-Haul multiple times and this is not up to U-Haul standards that I have grown so accustomed too.

Alexander Noblin 
Rating:
4.0

I was charged $59.00 more , no explanation, I will call Monday to get details. The manager was very helpful.

Feliciano Zometa 
Rating:
5.0

Customer did not leave a comment.

Christopher Stacy 
Rating:
5.0

open earlier

RICHARD MC KINNEY 
Rating:
5.0

Customer did not leave a comment.

Sarah Cameron 
Rating:
5.0

Customer did not leave a comment.

Mitchell Miller 
Rating:
5.0

Truck needs maintenance makes a weird sound coming from transmission

MARK LAJARA 
Rating:
5.0

I got stuck on the side of the road in Georgia called road service and was told it would cost me $400 to get going this is insane I probably won't use U-Haul again

Francisco Rodriguez 
No reviews have been submitted for this location.

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