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Van W.
Customer Reviews for Gibson Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mainly just couldn't find the keys at first on an after hours pickup. Had to call customer service and they gave me better, more specific directions though slightly rude.
Shandon D.My reservation was moved to the Big Hill Rd location because of availability for the 6x10 trailer. I went to pick up my trailer that I had reserved and there was not one. It delayed my trip as I waited for one to arrive later and it did not. I had to settle for a smaller trailer and leave for my trip later than planned. The uhaul company messed everything up because their rental system is worthless. It's sad when you want to rent a particular thing and you schedule it for a particular time and day. Nothing available and that is after being contacted by email and phone to go to a different location than where you made your reservation. The Big Hill location tried there best to help but uhaul company screwed it up.
William E.I assume the lady who took care of us was one of the owners. She was very pleasant and helpful. The uhaul however needed swept out before use. The location is good however the parking lot is very small and very crowded, leaving it very difficult to retrieve and return equipment.
CRYSTAL M.Do not take an hour to confirm a reservation on a Sunday pick up. Using the dropbox or lockbox to pick up your keys
David R.First, the map of this location is completely wrong so I had trouble finding the truck. Then, my truck was completely blocked in by other trucks. 2 other people there trying to pick up were also having trouble. Cab of the truck was filthy with crumbs and things spilled on the floor. Passenger window had also been left open and it rained the night before so passenger side of cab was soaked with water.
Seth J.Great
Eric J.Great job got me in and out with in a few minutes.
Marc D.Staff was very nice and had me hooked up before I even realized it. Thank you!
Alan W.Quick & easy pickup and drop off. Thank you!
River F.Hard to get in and out of parking lot
Ronnie W.They were very professional and friendly! Kudos!!
Kimberly T.The business hours were listed for 12-4 PM EST but the doors were locked when I arrived. I needed assistance because the directions were not clear where the keys were located but could not get anyone to answer the phone. I tried the number listed on the website and the one that was printed on the sign on their door, no one answered either number. When I called customer service for assistance, I was disconnected and never received a call back.
Kaylee P.I was scheduled for a different location but the truck was not available for my guaranteed reservation at 9:00 a.m. I had to pick up from Gibson that didn't open until 10:00 a.m. I used the 24/7 service which was almost impossible to open the lock. After receiving the truck it didn't come with the furniture pads or dolly I reserved. The. Office credit Ted the charges for them back to me. Gibson did a good job but I wish the process would have been smoother.
jason M.Very nice people and great service . Will use this location again .
Jerry Y.Was treated real well.
Darrell W.Everyone was great, many thanks to Virgil, Johnny and Ben. Couldn't do it without your help. Many thanks.
lynn R.Owner is always there to assist you in rentals anytime it is needed.
deboorah C.Highly recommend this site very clean and professional service
WILLIAM H.Agent made the turn in quick and easy
WILLIAM H.All good
David B.i was over charged they didnt put down the mileage my dad said we needed so therefore i was over charged $85. I would never recommend this place to anyone!!
Tammi K.Water bottles was left behind the seats. I tossed a couple away that had rolled up to the front while I was driving. Inside needed to be wiped down , dirt was all in the floorboards. Cup holders had dirt and grime in them.
nicholas S.Easy and stress free experience. Staff were very friendly!
KAITLAND B.This location overall isn't no recommendable by any means. After having issue with the U-haul app and being unable to process the dispatching myself of my U-Haul truck. I was instructed to get up with personal at the location. I was waiting 30 minutes for the “person that does the U-haul stuff†to arrive after the time U-Haul said someone would be there. I was given a filthy truck. I did however call U-Haul and informed them of this. The U-Haul rep said they would be looking into these matters. Besides the obvious stated above. Unless you have a reservation set well ahead of time and only require a 15ft truck. Look else where. I've rented from U-Haul multiple times and this is not up to U-Haul standards that I have grown so accustomed too.
Alexander N.I was charged $59.00 more , no explanation, I will call Monday to get details. The manager was very helpful.
Feliciano Z.open earlier
RICHARD M.Truck needs maintenance makes a weird sound coming from transmission
MARK L.I got stuck on the side of the road in Georgia called road service and was told it would cost me $400 to get going this is insane I probably won't use U-Haul again
Francisco R.Johnny is a real good guy, and he's as honest as they come, they are a small Little u haul dealer, but I recommend this place to any of my friends or to anyone who needs a moving vehicle, 5 stars!!!
Alexandria B.The guy at u haul were very nice and helpful it was the truck that was below standard s.
BILL B.When I talked to the guy running the store at the time, he said I would get some of my money back for the deposit when I brought it back AND did not disclose to me that I had to refill the gas back up to it's previous level. I also did not get the contract sent to me or available for me to read it until I had already paid. So now im spending over a hundred dollars on a truck I used for less than the contracted 24 hours. :')
DIANE G.Great job, had the best on hand selection in town on short notice, and were quick when I showed up to pick up the truck.
James R.Need to do a better job with customers to look over things and not assume. Was charged extra for gas at my drop off and didn't go over the mileage and still was charged extra.
Antonias M.Location was closed. Drop off was good.
Carlos F.During the check in process the location of the truck was shown to be about 5 blocks away. We went to that location and there were no trucks at all. Went back to the original address and found the truck.
Steve B.Had to wait 30 minutes in the cold for the owner to show up and finish rental paperwork. His printer didn't work and couldn't print out contact. According to customer service, the fuel guage reading was changed to fuel instead of actual reading of 9/16 after I left. Not happy with this experience at all.
Michael H.Area crowded junky, service was great
Roy H.Good job
boyd M.It was great except we paid for a dolly that was not provided.
Elizabeth K.I was pleased with the service and the truck.
Debra W.This is a very sketch place with very sketch people. The lot is way over full it has way too many pieces on it with no way to turn around a trailer or even manunever safely on their lot. The attendants really don't seem they want to be doing this. Worst uhaul experience customer service wise. Everything went smoothly I guess I brought it back 10 minutes before closing he was leaving told me to just unhook it and put it back in the hole bit remember you can't turn a trailer on thier lot so I had to unhook it and roll it 50 ft by myself they just left said they would check it in tomorrow. I didn't trust that or want it to be in my name on the lot over night so I figured out how to return it in my app. You may wanna check into this place.
Skylar S.