Customer Reviews for Gibson Downtown
(U-Haul Neighborhood Dealer)

265 comentarios

219 W Willow St   Scottsboro, AL 35768
(@ Houston)

(256) 574-3258

Horario de oficina

  • Mon-Fri: 8 am - 4 pm
  • Sáb.: 8 a.m. - 12 p.m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(256) 574-3258

219 W Willow St
Scottsboro, AL 35768
(@ Houston)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8 am - 4 pm
  • Sáb.: 8 a.m. - 12 p.m.
  • Sun: Closed
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN Y 
Clasificación:
5.0

Staff friendly helpful.

JAMES B 
Clasificación:
5.0

Wallace and his crew are the STUFF!

Thomas W 
Clasificación:
2.0

It looked like it was a service station that had been closed for a long while. If this had of been on a country road , I never would have dropped it off at this location. Very sketchy

Gary W 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C 
Clasificación:
5.0

Everything was great

Kamron H 
Clasificación:
5.0

Awesome helpful nice people

ROBERT S 
Clasificación:
5.0

Fast and friendly service. Job well done!

Paul B 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis Z 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL N 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM C 
Clasificación:
5.0

The location is great. The brakes on the trailer were extremely poor.

Josiah T 
Clasificación:
3.0

Trailer left turn signal not operational. Was given opportunity to take as is or they would try to locate me one at another location. I chose second alternative. Other location was only 3 miles or so away so not a real inconvenience.

Michael P 
Clasificación:
4.0

Wrong trailer number at pickup. System would not let them correct it.

Christopher T 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwinnon H 
Clasificación:
5.0

El cliente no dejó un comentario.

Alletta G 
Clasificación:
5.0

I had reserved a truck from "The Box" here locally. They stated their hours of operation were 1:00 -5:00. When unexpectedly my son got off early from work, we tried & tried to contact them to see if we could get it early. We called, left messages, @ even sat out front of their office. We finally went to Gibson's Downtown & they were more than happy to help us. We couldn't get a truck, but they assured us a trailer would work just as well, and it did! I wasn't upset with the Box if they couldn't help us (we didn't see the truck in their yard), but for the fact we couldn't get a hold of them during their advertised hours. When later that day, they did finally call, I expressed my feelings and was told "well, I had errands to run." I told her that her hours say 1-5 pm., she said "I told you I had errands to run." Impatiently. I said I've made other plans & said goodbye. I would not recommend "the Box" to anyone. Now on Gibson's Downtown will be my u-haul dealer in this town.

Karen D 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael P 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W 
Clasificación:
5.0

El cliente no dejó un comentario.

rosemary s 
Clasificación:
5.0

Great people to work with, and recommend others to rent their trailer here.

Temujin O 
Clasificación:
3.0

Make the login process easier. Too many admin steps Or send an email in advance with all steps. It's time consuming when you're on a deadline

Tim S 
Clasificación:
3.0

The truck had a yellow service light on and it was full of mud in the cab and the box. I told them about the tire warning and he said it was a bad sensor.

Wendy W 
Clasificación:
4.0

I’ve rented from this location before, had zero issues.

Eric H 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUG P 
Clasificación:
5.0

El cliente no dejó un comentario.

Dosha T 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B 
Clasificación:
3.0

El cliente no dejó un comentario.

Alan P 
Clasificación:
3.0

El cliente no dejó un comentario.

Wesley T 
Clasificación:
5.0

I was having trouble checking in the truck due to lack of cell phone service. The employee was most helpful to let me know its checked in from his side and I could stop hassling with the app.

camille W 
Clasificación:
3.0

Did mobile check in and just left truck. Did not interact with anyone

CAROL S 
Clasificación:
3.0

El cliente no dejó un comentario.

Amber C 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven R 
Clasificación:
5.0

Great location. Quick service

THOMAS F 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine N 
Clasificación:
5.0

El cliente no dejó un comentario.

Waneisa S 
Clasificación:
5.0

The service was excellent, the people kind and helpful. Continue.

Frank G 
Clasificación:
4.0

El cliente no dejó un comentario.

dennis b 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard W 
Clasificación:
5.0

Wallace and family just 'have it together' EVERY time I need U Haul services...

Thomas W 
Clasificación:
5.0

Didn't have the appliance dolly I needed but directed me to another dealer close by that had one. Even called ahead for me. Easy pick up and no problems with the equipment.

Greg R 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES D 
Clasificación:
3.0

Truck inside was dirty

Clay B 
Clasificación:
3.0

O got the truck on a Sunday . There was no one there , which was fine because I done everything on my phone BUT I ordered furniture pads/blankets , did not have ANY I'm the truck and there was no one there to get them. And they didn't bother to let me know before I picked the truck up.

Alaedra O 
Clasificación:
2.0

El cliente no dejó un comentario.

Charles W 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard P 
Clasificación:
5.0

Extraordinario servicio al cliente

Tamara B 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew O 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher L 
Clasificación:
1.0

Truck filthy and smell like urine! No windshield wiper fluid. Inside windows filty. Right rear tire low pressure. Heater/AC control knob not working. Inside smelled like garbage dump. Only vehicle available for fifty miles after my vehicle accident. Request compensation from U haul for terrible rental that was not up to UHaul standards. Call me at 402 250 8869 from regional management to discuss this matter. Email is Jackhicks37@outlook.com. Scottsboro dealer ststed that truck was repo and people were living in unit. No excuse for filthy UHaul. I expect at least a half price refund.

Lloyd H 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny B 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany e 
Clasificación:
3.0

Brake Master cylinder was dry and tires were inflated to different pressures: front 45 psi, rear 65. Obvious that the hauler had not been safety checked.

Luis M 
Clasificación:
5.0

The people who manage this rental are extremely nice and accommodating. Excellent service!

lowell b 
Clasificación:
5.0

Really nothing, my experience was friendly, easy process and no problem at all. I will say that your website was very slow when I was making reservations and I had to wait and come back to it but it finally did go thru.

Barry A 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL F 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy H 
Clasificación:
4.0

Good experience.

Jeffery B 
Clasificación:
5.0

Great place and VERY helpful. I would definitely recommend them for help with your moving needs.

Glenn B 
Clasificación:
5.0

Not a thing, Gater, was super!!!!! Jim

JIM G 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug P 
Clasificación:
3.0

I wouldn't recommend uHaul to anyone because y'all gave me a quote of $54 that was due at pick up and then turned around and charged me $117 when I picked it up and then $119 when I dropped it back off. I went 62 miles and kept it less than 24 hours!

Gary C 
Clasificación:
4.0

Your local guys are great very helpful your phone services however were much less I think next time if i use you I will just go talk to the locals.

Kelly l 
Clasificación:
5.0

The location was excellent. U-Haul.com, however, was terrible. When I showed up the website/app wouldn't work. Luckily the owner of the location was there. He was able to cancel my previous appointment and redo my rental.

Kadee R 
Clasificación:
1.0

El cliente no dejó un comentario.

Benjamin F 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher D 
Clasificación:
5.0

El cliente no dejó un comentario.

Keaton W 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila V 
Clasificación:
5.0

El cliente no dejó un comentario.

Braylan H 
Clasificación:
2.0

Fix the odometer. Had a ton of extra mileage charged, my trip was mapped out and I only drove 54 miles but the odometer racked up 80 miles. Also somehow got charged almost 50 extra dollars for gas after I returned it even though I filled the fuel back to where it was when I first rented it. Definitely will not be renting another U-Haul

Matthew W 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN M 
Clasificación:
4.0

I ordered an appliance dolly and wasn't notified until the last minute that one was not available. Also, the facility was full of cigarette smoke.

Deborah T 
Clasificación:
3.0

El cliente no dejó un comentario.

Rachael W 
Clasificación:
3.0

Equip the site with Furniture Dollies

Arne K 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan R 
Clasificación:
4.0

Lights did not work. I had to repair them

Chris P 
Clasificación:
4.0

I was treated very kindly, my time was respected and everyone I dealt with was helpful.

James H 
Clasificación:
3.0

I received the U-Haul with less than a quarter tank it was right above the empty line and I returned it right at or just a hair below one quarter. You can look at the pictures to verify

Richard S 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN L 
Clasificación:
4.0

El cliente no dejó un comentario.

Lannt P 
Clasificación:
5.0

El cliente no dejó un comentario.

James W 
Clasificación:
5.0

I don't have any complaints ! could'nt ask for a better experience . I would highly recommend renting from Gibsons in Scottsboro, Alabama, Thank you !!!

BRENDA J 
Clasificación:
3.0

Truck was generally in good repair, however the cargo area had not been thoroughly cleaned from prior user.

David S 
Clasificación:
5.0

You charged me for all the mileage I was told I would get 38 free miles with this truck . I feel that i am needing some money reimbursed to me .

CINDY F 
Clasificación:
5.0

Small town Scottsboro, Al. friendliness.

Brett C 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED H 
Clasificación:
4.0

Good customer service

Dwuan H 
Clasificación:
3.0

When we got 26' truck home we noticed front tire deflating. Service repair replaced tire. Put us behind schedule 3 hours

robert d 
Clasificación:
5.0

My daughter and husband moved to this location almost 2 years ago with U-Haul and had selected a different drop-off location. They were impressed with the location I chose for my drop-off.

DORA B 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim I 
Clasificación:
5.0

El cliente no dejó un comentario.

April M 
Clasificación:
5.0

El cliente no dejó un comentario.

Amos M 
Clasificación:
4.0

Running lights on trailer didn’t work

TRACEY K 
No se han enviado comentarios para esta ubicación.
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