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FRED H.
Customer Reviews for Gibson Downtown
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Good customer service
Dwuan H.When we got 26' truck home we noticed front tire deflating. Service repair replaced tire. Put us behind schedule 3 hours
robert D.My daughter and husband moved to this location almost 2 years ago with U-Haul and had selected a different drop-off location. They were impressed with the location I chose for my drop-off.
DORA B.Running lights on trailer didn't work
TRACEY K.The pickup location and drop off were as expected. Changing the logistics on the customer at the last minuet is FUBAR! No recommends to my Friends for Uhaul.
Brett A.Not a thing! I will definitely rent here again!
Tina T.The trailer was dirty had oil all over the walls and floor the lights did not work had only one tail light the guy that rented to me did not seem to care that it was dirty and would not refund me a 15 cleaning fee stay away from gibson downtown 219 w willow st scottsboro ALABAMA.
James H.Make the trucks drive real fast and then turn left some time.
Jeffrey D.Dropped off on sunday
STEVE W.Good people to do business with.
tommy M.Needs no improvement. Owner was very nice and helpful. Seamless transaction. We were in and out of there in 10 minutes. Would recommend to anyone needing a rental in the area.
Linda R.Awesome uhaul dealer as well as uhaul corporate office. They didnt have a 10 ft hadvto take a 15 ft truck but they only charged dor the 10 dt truck. If ever needed again, I'll call uhaul. Gracias.
Glenda H.Don't use uhaul for your moving needs
rick P.I just returned the u-haul equipment today. When the people went to unhook the car from the auto dolly, they noticed that the safety chains for the front and back of the vehicle had not been used. And they also pointed out that one of the tires needed to be replaced immediately. They were surprised it made the trip.
mike R.Unsecure location closed on Sat
Kara S.It was a good experience the owner was so helpful and the service was great
RAY C.The guy was so nice
nathan G.Price is outrageous, location is in the hood
Jessie G.Very good
ALLAN B.Me Gibson is awesome. Great experience!
carolyn A.hard to improve
Mark M.This uhaul experience was awful due to a few reason prior to this location uhaul canceled my reservation without notifying me putting me a day behind moving. And i was mislead at this location about milage. I was told i would be charge overage if u went over miles and it was the same weather i was charged overage or if i went ahead and added miles. I asked well ill just pay overaged and the guy made it sound luke i needed to add miles just in case and if i went over I'd get money back. So i added 25 miles. Went from 58 to 75 miles. Well i only used about 54 miles and the turn in place said i was told wrong and i just loose that extra money. I feel 30 bucks was stolen from me by the scottsboro location falsley telling me that
RUSSEL V.I did ask about the extension of time, which was discussed with the dispatcher after storm delays in Texas and waiting out tornado warning and occurrences in AR and northern AL. Much to my surprise the owner said there was no notes or additional time allowance....? She was the kindest most cordial and professionally person I've encountered at ANY UHAUL location!!! Can't wait to use her services again....along with her promise that type of issue(s) would never be tolerated at their Scottsboro AL shop.
Stephen D.Again as I mentioned before. The service was great, and all the people who represent your company we're very friendly, and helpful.
Ed K.They are so sweet when we stop in, love this location
robert C.Everything was great! They took the time to explain all of the features of the truck. I trust them and would use them again.
Cheryl V.Don't Change everything was great.
Donald G.They were very friendly and quick to help and answer questions great service
JODY B.Business was closed but keys and paperwork was left. Very convenient drop box in front Great experience top to bottom
Rebecca C.Be friendlier, had to wait for the correct person to be there to help us
david W.On the way to our destination the truck over heated and we had to buy two quarts of oil to add to it. When we arrived we discovered that there were no straps on the van, we had been told they were there, so we had to go purchase rope to hold the furniture down. Then I receive my receipt and find we've been charged $12 for gas???? I think they owe us money!!!!
Merri L.Lose the online verification code. It takes too long. I ended up going to the business direct to get things done faster.
Bobby C.It was wonder to rent a truck to move my couch. Gracias.
Michael F.Friendly and helpful
Could've been given a better rate considering that I will never use uhaul again and won't pay money owed
Marcous R.You do not need to improve everything was above the normal.
mary R.Very friendly, courteous,and efficient!
Roger B.same thing was told a 10 ft truck would be aviable on the day i requested. vendor said that they never gurantee a truck.
Scott S.I can't think of any improvements. I was very satisfied with my rental experience.
john P.They were the most friendly people I have ever met!!! So helpful!!!!
kelley O.Location was closed when I dropped off trailer.
KAREN M.We got told it would only be a certain price and nothing else took out. We took it back on the right gas hand and they're saying we didn't plus took more money off my card. That's not right. If your gonna add more fees say it up front and not later. The money I had left was towards my sins birthday tomorrow in 12/7 and they took out so much I can't do that now. So thank you uhaul for taking money off my card without saying.
justene H.I will be renting from Gibsons in the future and I have a reservation for December 6for the Pickup truck
william H.Everthing was good except this truck has very loose steerin. This truck needs to be replaced.
SAM S.He didn't have the needed truck but found one nearby, made it very easy. I put N/A for equipment since it didn't come from this location (but it was clean and well-maintained). The only problem is the leg room was so short, it was painful for me due to joint aches from not being able to move. I'm not sure what you could do with this layout of truck, if the seat have height adjustment that may have helped. (I had to stop every 30-40 minutes and put my leg out the door for pain relief.)
RUSSELL F.This location was fine. The owner very friendly and helpful. But, this was not my original confirmed pickup location. It was unattended, locked up and closed. I had to call u haul to find another truck/location. Frustrating
Frank H.The office at this location was extremely hot and full of smoke. The owner himself was very nice and helpful after we had been misquoted a price from the Uhaul representative.
Matthew C.You cost structure is NOT clear. I paid more than three times what I expected. I had to have the truck, so I rented it anyway. But, next time I will just borrow a truck from a friend.
BILLY O.Staff was friendly and professional.
RACHAEL W.