Make the login process easier. Too many admin steps Or send an email in advance with all steps. It’s time consuming when you’re on a deadline
Tim S
Customer Reviews for Gibson Downtown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had a yellow service light on and it was full of mud in the cab and the box. I told them about the tire warning and he said it was a bad sensor.
Wendy WI’ve rented from this location before, had zero issues.
Eric HI was having trouble checking in the truck due to lack of cell phone service. The employee was most helpful to let me know its checked in from his side and I could stop hassling with the app.
camille WDid mobile check in and just left truck. Did not interact with anyone
CAROL SGreat location. Quick service
THOMAS FThe service was excellent, the people kind and helpful. Continue.
Frank GWallace and family just 'have it together' EVERY time I need U Haul services...
Thomas WDidn't have the appliance dolly I needed but directed me to another dealer close by that had one. Even called ahead for me. Easy pick up and no problems with the equipment.
Greg RTruck inside was dirty
Clay BO got the truck on a Sunday . There was no one there , which was fine because I done everything on my phone BUT I ordered furniture pads/blankets , did not have ANY I’m the truck and there was no one there to get them. And they didn’t bother to let me know before I picked the truck up.
Alaedra OGreat customer service
Tamara BTruck filthy and smell like urine! No windshield wiper fluid. Inside windows filty. Right rear tire low pressure. Heater/AC control knob not working. Inside smelled like garbage dump. Only vehicle available for fifty miles after my vehicle accident. Request compensation from U haul for terrible rental that was not up to UHaul standards. Call me at 402 250 8869 from regional management to discuss this matter. Email is Jackhicks37@outlook.com. Scottsboro dealer ststed that truck was repo and people were living in unit. No excuse for filthy UHaul. I expect at least a half price refund.
Lloyd HBrake Master cylinder was dry and tires were inflated to different pressures: front 45 psi, rear 65. Obvious that the hauler had not been safety checked.
Luis MThe people who manage this rental are extremely nice and accommodating. Excellent service!
lowell bReally nothing, my experience was friendly, easy process and no problem at all. I will say that your website was very slow when I was making reservations and I had to wait and come back to it but it finally did go thru.
Barry AGood experience.
Jeffery BGreat place and VERY helpful. I would definitely recommend them for help with your moving needs.
Glenn BNot a thing, Gater, was super!!!!! Jim
JIM GI wouldn’t recommend uHaul to anyone because y’all gave me a quote of $54 that was due at pick up and then turned around and charged me $117 when I picked it up and then $119 when I dropped it back off. I went 62 miles and kept it less than 24 hours!
Gary CYour local guys are great very helpful your phone services however were much less I think next time if i use you I will just go talk to the locals.
Kelly lThe location was excellent. U-Haul.com, however, was terrible. When I showed up the website/app wouldn’t work. Luckily the owner of the location was there. He was able to cancel my previous appointment and redo my rental.
Kadee RFix the odometer. Had a ton of extra mileage charged, my trip was mapped out and I only drove 54 miles but the odometer racked up 80 miles. Also somehow got charged almost 50 extra dollars for gas after I returned it even though I filled the fuel back to where it was when I first rented it. Definitely will not be renting another U-Haul
Matthew WI ordered an appliance dolly and wasn't notified until the last minute that one was not available. Also, the facility was full of cigarette smoke.
Deborah TEquip the site with Furniture Dollies
Arne KLights did not work. I had to repair them
Chris PI was treated very kindly, my time was respected and everyone I dealt with was helpful.
James HI received the U-Haul with less than a quarter tank it was right above the empty line and I returned it right at or just a hair below one quarter. You can look at the pictures to verify
Richard SI don’t have any complaints ! could’nt ask for a better experience . I would highly recommend renting from Gibsons in Scottsboro, Alabama, Thank you !!!
BRENDA JTruck was generally in good repair, however the cargo area had not been thoroughly cleaned from prior user.
David SYou charged me for all the mileage I was told I would get 38 free miles with this truck . I feel that i am needing some money reimbursed to me .
CINDY FSmall town Scottsboro, Al. friendliness.
Brett CGood customer service
Dwuan HWhen we got 26’ truck home we noticed front tire deflating. Service repair replaced tire. Put us behind schedule 3 hours
robert dMy daughter and husband moved to this location almost 2 years ago with U-Haul and had selected a different drop-off location. They were impressed with the location I chose for my drop-off.
DORA BRunning lights on trailer didn’t work
TRACEY KThe pickup location and drop off were as expected. Changing the logistics on the customer at the last minuet is FUBAR! No recommends to my Friends for Uhaul.
Brett ANot a thing! I will definitely rent here again!
Tina TThe trailer was dirty had oil all over the walls and floor the lights did not work had only one tail light the guy that rented to me did not seem to care that it was dirty and would not refund me a 15 cleaning fee stay away from gibson downtown 219 w willow st scottsboro ALABAMA.
James hMake the trucks drive real fast and then turn left some time.
Jeffrey DDropped off on sunday
STEVE WGood people to do business with.
tommy mNeeds no improvement. Owner was very nice and helpful. Seamless transaction. We were in and out of there in 10 minutes. Would recommend to anyone needing a rental in the area.
Linda RAwesome uhaul dealer as well as uhaul corporate office. They didnt have a 10 ft hadvto take a 15 ft truck but they only charged dor the 10 dt truck. If ever needed again, I'll call uhaul. Thank you.
Glenda HDon’t use uhaul for your moving needs
rick pI just returned the u-haul equipment today. When the people went to unhook the car from the auto dolly, they noticed that the safety chains for the front and back of the vehicle had not been used. And they also pointed out that one of the tires needed to be replaced immediately. They were surprised it made the trip.
mike RUnsecure location closed on Sat
Kara SIt was a good experience the owner was so helpful and the service was great
RAY C