Joyce helped me, and she was so welcoming and accommodating. She put me at ease on a very stressful moving day. Best customer service I have received in a long time!Sally D.
Customer Reviews for Gibbs Street Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Wilmer P.
Joyce was amazing!!Samantha R.
Joyce was wonderful. She went above and beyond to make sure that we had the truck that we needed when we needed it. She was a joy to work with.Lisa A.
Staff there were really great to work with.WILLIAMTHOMAS W.
I did not rent or utilize the services of UHAUL at the time or location of this contract. I received an email of the contract after the fact. Whomever Joyce Preston is she needs to be retrained as she has rented uhaul property to someone whom has used my name without my consent or proper documentation. If Uhaul doesn't operate properly you will be held liable for identity theft.Christopher C.
professional,clean, respectful staff, clear, and over-the-top communication. Condition of van was excellent. I'm soldAlice P.
The lady who runs this location is wonderful. So friendly and helpful. I would certainly recommend this location to other.Thaddeus Z.
Good location. Very curtious. Very nice workerEdith S.
El cliente no dejó un comentario.Joyce P.
To be honest I initially thought the process went well. When I picked up the truck there was a fender dent and scrape on the driver's side. It did not effect the function of the vehicle. Nor was it mentioned by the tech. It was within the parameters of dents other vehicles I have rented had prior to thus one, so I noted it but thought nothing g of it. However, two days after I returned the vehicles I was asked if I placed the dent in the vehicle by the tech. I stated truthfully no, it was already there. I showed my wife the dent and noted it on the original paperwork which is still in my possession..my phone was dead so I did. Not follow my normal.procedure of video taping the pick up. I am a Constitutional and congressional SENIOR MILITARY OFFICER SWORN BY OATH AND OBLIGATION to always tell the truth, especially court proceedings, official documents under the strictest penalties, in or out of uniform. Andrae Evans, Lieutenant Colonel, US Army RetiredAndrae E.
El cliente no dejó un comentario.Meredith G.
El cliente no dejó un comentario.Trevor T.
El cliente no dejó un comentario.Lisa M.
No improvements neededIsa M.
The woman who helped me was incredible!Jacob W.
El cliente no dejó un comentario.Brian S.
The UHaul Associate was amazing! Very helpful and friendly. Had the truck running. Help with the phone check in system. Very worth it because of here.Brandon M.
Employees are extremely knowledgeable and friendly.ARLENEANNE B.
Joyce was awesome! She was kind and so helpful. She is definitely a keeper.Monique G.
The lady working this location is absolutely the best. Very professional, informative, and seemed to genuinely enjoy her job. Pleasure from pick-up to drop off.Arthur S.
The woman working (Joyce?) was beyond thorough, kind and helpful. She was so wonderful. ¡Gracias!Stephanie B.
El cliente no dejó un comentario.TYLERJAMES D.
The Uhaul Associate Joyce in Rochester was awesome. She was the most informative, pleasant person to work with. It was a great experience.Wendy C.
El cliente no dejó un comentario.SHARONA P.
Joyce was wonderful!cassandra L.
El cliente no dejó un comentario.Christopher F.
The customer service at this location was excellent! The rep made the process transparent & very easy to understand. I would highly recommend this location to anyone looking to rent a Uhaul truck/equipment.TIFFANYM C.
very easy and accommodated changes i needed at last minute. Took me some time to understand website. i could not find a van. worked out withsmall truck.GARY ANDREW L.
El cliente no dejó un comentario.Carson L.
El cliente no dejó un comentario.Roy S.
The staff was very warm and welcoming. Great service!STACEYL S.
El cliente no dejó un comentario.CHRISTOPHERJ J.
Joyce did an amazing job and was super helpful! Will definitely recommend it to others!SCOTTLAWRENCE E.
El cliente no dejó un comentario.ELIZABETHS P.
El cliente no dejó un comentario.Joel R.
I've used this location twice, once I did check in through the app and once I was helped in person. Joyce is always available to answer questions and help the best she can. I definitely recommend this location.SYDNEYPHAIR M.
El cliente no dejó un comentario.Brenda Y.
Attendant was very nice and helpfulJimmy G.
Terrible. Where do I start? There was an issue with my ID picture so the chat guy, I believe his name was Pansky, was supposed to resend the link which took a good 10 minutes. The front office was locked despite being well within the â€œopen hoursâ€ and empty with the guy in the back (apparently on his laptop). We were there at 11 and the office hours were 10-2. There was a number to call for non-office hours, which we called and left a voicemail twice. We waited for over half an hour when I finally called uhaul and they got the guy out there. He tried to say he didn't get any calls from us, but he literally had the voicemails and we showed him the call records. At this point we're really late. Once I picked up the key, we turned the truck on and the check engine light was on and the truck wouldn't turn! I called the number again, because the guy was in the back and not in the office AGAIN, and he didn't pick up. We took a picture, turned the truck off and on again and it worked. Not at all satisfied with my experience. I've had difficult experiences with Uhaul before never this bad. I'll be renting from Penske from now on.Nicole T.
El cliente no dejó un comentario.Sarah D.
El cliente no dejó un comentario.Chris R.
El cliente no dejó un comentario.JOSELUIS C.
El cliente no dejó un comentario.Kelsey D.
El cliente no dejó un comentario.Zhilin P.
El cliente no dejó un comentario.Douglas G.
Nothing, Joyce was spectacular! Tidy, organized lot, knowledgeable, helpful, kind attendant.JESSICAANNE R.
Great staff. Very helpful.JOHNALEXANDER G.
El cliente no dejó un comentario.MELISSA K.
The woman who helped us provided excellent customer service and follow-up. She made the whole experience positive and the best part of a very hectic cross country relocation.BOLAJIELIZABETH M.
The person behind the counter was incredibly friendly and helpful respectful knowledgeable and super professional. There was one mechanical issue with the vehicle and she called me the next morning to let me know that she had addressed it and to make sure it didn't impact my experience. This was a wonderful experience we have a highly capable dedicated employee I hope you keep her and value herELISABETHS H.
El cliente no dejó un comentario.SHERIELOU R.
El cliente no dejó un comentario.Georgetta W.
El cliente no dejó un comentario.Robertson H.
El cliente no dejó un comentario.Mckenna G.
Joyce Preston was super helpful and friendly, made the experience very pleasant!BENJAMINDAVID C.
The lady named Joyce who took care of us was very sweet and helpful, I'll definitely be going back to that location in the future!Andriaunie A.
The service at this location is outstanding. Leaps and bounds above other local locations. Highly impressed and will continue to visit this location for future moving needs.Joseph N.
Great staff. Friendly, fast service.ALYSIAR K.
I dropped unit off on Sunday no staff around. Unhooking the trailer was ridiculous because of no Jack and nothing to block it up with. the ground was not level, we had something to put in front of the wheel but if we didn't one of us or our vehicle could have been hurt or damaged. everything else was goodEva M.
Joyce was efficient and energeticRichard L.
Service was great!Deborah G.
Not much.Stephen O.
The lock was either stuck or hadn't been used in a while. I had a lot of trouble opening it. I had to wait 20+ minutes to get verified, all while standing alone in a bad area of town. Over-all will not use U-Haul again. The cargo van was very old.Anastasia T.
The young lady was so nice, she really knows customer service !! It was nice to have a normal conversation would definitely go back there!!KATHLEENM O.
5 stars to the location in Rochester NY! Respectful, attentive and very friendly! I'll be going back to book my rental!Gilbert P.
We worked with Joyce yesterday when we picked up our van for the day. She was excellent!!! Very friendly, very helpful, very thorough. We could not have been more pleased with her level of service and the beautiful condition of the van. Please thank Joyce for us for all of the help she provided us. Thanks! BillWilliam P.
The location is amazing because of Joyce, the exceptional woman working there! She is not only professional and efficient...she is courteous, kind and a wealth of great information! She makes sure that you have the best customer service experience. Thank you Joyce!!!LESLIEM M.
I was not aware of the online verification for bringing the van until I got home. A heads up from the location would have helped avoid having to drive backCody W.
The customer services at that location was above excellent the worker that took care of me was greatLUTHERM K.
El cliente no dejó un comentario.Danielle M.
Excellent customer service! Came to this location after a poor experience at another u haul and and found Gibbs street staff to be very accommodating. Will come here first in the future.Melissa M.
The woman answering my calls and at the desk were very nice, professional and friendly. The exterior of the van was pretty dirty, I washed the windshield when I got it home. I had a sticker shock at the $0.79/mile. National average is around $0.60RAYMONDL S.
Hire more people like Joyce. Best UHaul experience to date.ADAMB H.
Wonderful location, service and truck was great. The truck had less gas in it than I was told, and that's always a concern in case I receive extra charges at the end, but overall, it was a positive experience.James K.
El cliente no dejó un comentario.Joel O.
I have rented from Uhaul a number of times over the last 30 or so years and the service provided at Gibbs Street location was by far the best that I have ever experienced!Matthew B.
I should get some type of credit - I dropped the truck off the same night.beverly H.
We dropped off trailer rental when facility was closed. Easy to find location and easy access parking lot. Drop off was smooth with online rental return.JULIE ANN F.
El cliente no dejó un comentario.CHARLESHALL M.
El cliente no dejó un comentario.Doug D.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.Maria V.
El cliente no dejó un comentario.TAYLORANN H.
El cliente no dejó un comentario.Ralph D.
El cliente no dejó un comentario.Frederick A.
El cliente no dejó un comentario.William W.
The stupid after hours return website didn't work on AndroidMatthew S.
Best UHaul experience to date!! Very professional and clean.WALTERFRANK C.
Thank you so much for having a good business even though we are living a pandemic!!!!! And I am so ever grateful!!!Marylou S.
I didn't know about this location. Its nice and clean and staff is friendly. I guess the only thing to improve is stay open longer on Saturdays.Adriene B.
No interactions, just dropped off. All was fine. However I was annoyed that the online drop off would not pick up my location despite having good reception and following all instructions to allow location sharing on my phone. I finally gave up and just dropped off my keys before trying one more time and finally the online drop off was able to pickup my location, but I was no longer able to get into the vehicle to take clear photos. I hope I am not charged extra because I attempted several times followed all instructions, but photos of mileage and fuel level my not be clearly visible.Evan S.
U-Haul app did not work properly when trying to return the truckANDREWROBERT C.
El cliente no dejó un comentario.Robert M.
This was so easy!! Quick check-in/pickup process and returning the keys was even easier. I will definitely go back to the Gibbs St U-Haul!Sara D.
El cliente no dejó un comentario.Daniel R.
The customer service rep was a nice lady but she never handed me my paperwork at the very endJEMILA B.
your company was well represented by the rental agent. She was very helpful and accommodating for this rental (and for the storage part, too).KEVIN A.
El cliente no dejó un comentario.Michael W.