Customer Reviews for Gibbs Street Self Storage
(U-Haul Neighborhood Dealer)

413 reviews

225 Gibbs St   Rochester, NY 14605

(585) 232-4830

Office Hours

  • Mon-Fri: 9 am–2 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 2/23/2024: Closed

Services at this Location:

Contact Us

(585) 232-4830

225 Gibbs St
Rochester, NY 14605

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–2 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 2/23/2024: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kalisha D. 
Rating:
5.0

Love this location

Lucella H. 
Rating:
4.0

I drove less than 25 miles there is no way in the world I ran out over a quarter tank of gas. I had to put 3 gallons in the truck. The gas meter has to be modified in some way.

BRANDOND G. 
Rating:
5.0

Customer did not leave a comment.

Marquel S. 
Rating:
5.0

Joyce was fantastic. Friendly and courteous in early morning 14F. Weather. Went out to clean the truck, warm it up and make sure all locks were not iced and frozen.

Robin G. 
Rating:
5.0

Best experience I have ever had with renting a moving truck. Joyce runs a friendly, organized, professional business. No surprises, everything in order, runs like clockwork.

MIKE F. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

JOSIAHJAMES H. 
Rating:
5.0

Customer did not leave a comment.

Enmanuel C. 
Rating:
5.0

Customer did not leave a comment.

linda C. 
Rating:
5.0

Joyce is absolutelyAMAZING!! We rent a vehicle every month for a food distrupibution program and she is so helpful and supportive. The vehicles are always immaculately clean and always ready for us. She even organized a drive for canned goods and clothing to help the organization. I wouldn't do business anywhere else!

sunshine S. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Mauern A. 
Rating:
5.0

The doors to the truck did not seal well. ROAD NOISE WAS HORRIBLE WHILE DRIVING. IT WAS IMPOSSIBLE TO HEAR SOMEONE ELSE IN THE TRUCK WHILE ON THE HIGHWAY. No visor on the driver side. Truck was clean however.

Sheldon S. 
Rating:
5.0

Fantastic service, excellent equipment and a fair price. This location has earned our business for the future.

Brian K. 
Rating:
4.0

The staff member working at the location was great! They were very friendly and very helpful! I definitely recommend this location.

Benjamin S. 
Rating:
5.0

The lady that worked there was on point she went trough everything we needed to know. The truck was clean and one of the best Uhaul trucks I drove.

Almedin S. 
Rating:
5.0

Joyce is fantastic-- friendly, efficient, helpful, makes it easy.

Deborah F. 
Rating:
5.0

Customer did not leave a comment.

Krystle E. 
Rating:
5.0

Joyce is great!!

PATRICIA S. 
Rating:
4.0

Joyce was great and very helpful!

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Virginia O. 
Rating:
5.0

Joyce is just the most wonderful, considerate and helpful location manager. I rented 9 (!) times from Sept. 1st through Nov. 15th as I was cleaning out a family member's house. Always everything worked as needed, and it made my experience that much easier and smoother. YEA for this manager !!

Harvey J. 
Rating:
2.0

I originally order a 10ft truck u gave me a van. I also paid for a dolly, wasn't in the van. Can someone straighten this out ...

JEFFERY W. 
Rating:
5.0

Customer did not leave a comment.

Harvey J. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Harvey J. 
Rating:
5.0

Joyce went out of her way to be helpful!! She came in on Sunday morning just to give me my rental van!! She is an amazing employee- friendly, helpful and reliable!

Pamela B. 
Rating:
5.0

The experience renting a UHaul from Gibbs Street Storage was fantastic. Joyce was so attentive and had such a great upbeat personality. She called the day prior to confirm my appointment and when I arrived, she greeted us with a smile. The truck was clean and got the job done. Checkout was a breeze as well. Joyce even went above and beyond and helped me find a wrench socket so I can finish up my move by disassembling a couch. Excellent service!

Lynne T. 
Rating:
5.0

Customer did not leave a comment.

Harvey J. 
Rating:
5.0

Customer did not leave a comment.

Harvey J. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Harvey J. 
Rating:
3.0

Customer did not leave a comment.

Matthew G. 
Rating:
3.0

Customer did not leave a comment.

Leah M. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

HARVEY J. 
Rating:
5.0

The woman who assisted us when we went to pick up the truck was the most pleasant, professional, kind, and helpful person I've encountered in a long time and she made the overall experience simple, stress-free, and enjoyable. Kudos to her.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

TASHJAE S. 
Rating:
5.0

It was drop off by app, was an easy drop off

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Harvey J. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

HARVEY J. 
Rating:
5.0

This location was excellent, well-organized, the staff member who assisted us was friendly and very knowledgeable. I would definitely rent from this location again.

Christine L. 
Rating:
5.0

The attendant here was the only helpful and conscientious person I spoke to all weekend.

Dustin W. 
Rating:
5.0

Customer did not leave a comment.

Laxmi K. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
3.0

I made a reservation for 8:30am using the 24/7 mobile phone feature. I arrived to pick up my truck only to discover that the location didn't open until 9am and even though the app made it look like I could pick up my truck at any time I had to wait for the office to open to actually get my key. If that is a requirement it should have been clear. There was another person there who had the same issue.

Sonya C. 
Rating:
5.0

M/A

Creola G. 
Rating:
5.0

The woman who attended us was very friendly, efficient, and gave clear information.

Jean B. 
Rating:
5.0

Customer did not leave a comment.

cassandra E. 
Rating:
5.0

Customer did not leave a comment.

Johnny H. 
Rating:
5.0

Customer did not leave a comment.

Nathan F. 
Rating:
5.0

Customer did not leave a comment.

Savannah G. 
Rating:
5.0

None! flawless experience

SARAH M. 
Rating:
5.0

Cont. to be all u can be/thank u for the service

Jerome T. 
Rating:
5.0

I have frequently recommended this location to other people. Joyce, the manager is wonderful. She is efficient and helpful. The space and the vehicles are immaculately clean and perfectly maintained.

sunshine S. 
Rating:
5.0

Love your service keep up the great work!

Jerome T. 
Rating:
5.0

Don't change anything. Love it! Joyce is great!

PATRICIA S. 
Rating:
5.0

Things are fine as far I am aware of, keep up the good work Mrs. Joyce Preston!

Mauern A. 
Rating:
5.0

The place was easy to find and the parking lot was easy to navigate.

Jessica Z. 
Rating:
5.0

Friendly personnel, efficient and fast service. Thank you!

Dawn A. 
Rating:
5.0

Joyce is wonderful! Would definitely go back and use this location again.

Christianna M. 
Rating:
5.0

Joyce was excellent!! Very pleasant experience at this location (better than others in the past) She has great people skills, and the equipment was clean and ready to go. Thank you!!

Robin C. 
Rating:
5.0

Customer did not leave a comment.

Korey M. 
Rating:
3.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Please update computer system, but customer service is amazing!! The woman needs a raise.

Christine D. 
Rating:
5.0

Customer did not leave a comment.

Oleg B. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Joyce is amazing! Great customer service!

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Natalie G. 
Rating:
5.0

Nothing , service was wonderful, no issue with truck. , area is has excellent lighting when you return truck. Very happy with this location!

PATRICIA S. 
Rating:
5.0

Easy drop off. App worked well here.

Philip S. 
Rating:
4.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Alice P. 
Rating:
5.0

Awesome service. Highly recommend

John A. 
Rating:
5.0

Joyce made the whole experience an extreme pleasure. She was very friendly and extremely knowledgeable. She has a great personality, perfect for being a front person!!!!

Steve G. 
Rating:
5.0

Customer did not leave a comment.

Casey J. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

The pick up process when getting your key out the box

SAUCOBIELEAVALE R. 
Rating:
5.0

Joyce was patient and professional. She's awesome to work with!

CAROL M. 
Rating:
5.0

Employee who checked us in and out was helpful, friendly, and professional. Made the experience quick and easy.

Joel R. 
Rating:
4.0

Customer did not leave a comment.

Demi G. 
Rating:
1.0

Upon picking up the uHaul, the keybox was not locked and neither was the padlock for the back. The truck odometer showed a different mileage than the app claimed, and so upon returning it I was charged for an additional $150 for miles I did not drive. I was not able to refute this despite submitting pictures showing the mileage and so have already been charged.

Nicholas H. 
Rating:
5.0

Thank you Joyce

anita O. 
Rating:
5.0

Great customer service

shana Q. 
Rating:
5.0

They are very courteous and friendly, attentive and professional, and it's really easy to rent from them. The least stressful rentals I've ever experienced.

Alfred V. 
Rating:
5.0

Joyce at the Gibbs st location was very kind and helpful.

Anthony G. 
Rating:
5.0

Great location. Highly recommend!

JOSIAHJAMES H. 
Rating:
4.0

Customer did not leave a comment.

Alfred V. 
Rating:
5.0

This was the most pleasant UHaul experience I've ever had. The person who checked me in was extremely helpful, knowledgeable and efficient.

Hernease D. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

تعاملكم جيد ومعداتكم نظيفة

Sallah I. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Ida S. 
Rating:
5.0

Customer did not leave a comment.

Joanne S. 
Rating:
5.0

Customer did not leave a comment.

Raman I. 
Rating:
5.0

Joyce was EXCELLENT and was a joy to work with. I have rented from various other Uhauls in Rochester, but she earned my business from now on.

Judy H. 
Rating:
5.0

Nothing! She was great ,,polite ,,and very helpful

Gregory L. 
Rating:
5.0

Have the same young lady who helped me always be there she was wonderful , very nice disposition.

Fabiola S. 
No reviews have been submitted for this location.

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