Customer Reviews for Gibbs Street Self Storage
(Distribuidor de U-Haul del vecindario)

180 comentarios

225 Gibbs St   Rochester, NY 14605

(585) 232-4830

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 2 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 1/21/2022: 11:00 a. m. - 2:00 p. m.

Servicios en esta ubicación:

Contáctanos

(585) 232-4830

225 Gibbs St
Rochester, NY 14605

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 2 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 1/21/2022: 11:00 a. m. - 2:00 p. m.
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Joyce was wonderful!

cassandra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
5.0

The customer service at this location was excellent! The rep made the process transparent & very easy to understand. I would highly recommend this location to anyone looking to rent a Uhaul truck/equipment.

TIFFANYM C. 
Clasificación:
5.0

very easy and accommodated changes i needed at last minute. Took me some time to understand website. i could not find a van. worked out withsmall truck.

GARY ANDREW L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carson L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy S. 
Clasificación:
5.0

The staff was very warm and welcoming. Great service!

STACEYL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHERJ J. 
Clasificación:
5.0

Joyce did an amazing job and was super helpful! Will definitely recommend it to others!

SCOTTLAWRENCE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETHS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel R. 
Clasificación:
5.0

I've used this location twice, once I did check in through the app and once I was helped in person. Joyce is always available to answer questions and help the best she can. I definitely recommend this location.

SYDNEYPHAIR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda Y. 
Clasificación:
5.0

Attendant was very nice and helpful

Jimmy G. 
Clasificación:
1.0

Terrible. Where do I start? There was an issue with my ID picture so the chat guy, I believe his name was Pansky, was supposed to resend the link which took a good 10 minutes. The front office was locked despite being well within the “open hours” and empty with the guy in the back (apparently on his laptop). We were there at 11 and the office hours were 10-2. There was a number to call for non-office hours, which we called and left a voicemail twice. We waited for over half an hour when I finally called uhaul and they got the guy out there. He tried to say he didn't get any calls from us, but he literally had the voicemails and we showed him the call records. At this point we're really late. Once I picked up the key, we turned the truck on and the check engine light was on and the truck wouldn't turn! I called the number again, because the guy was in the back and not in the office AGAIN, and he didn't pick up. We took a picture, turned the truck off and on again and it worked. Not at all satisfied with my experience. I've had difficult experiences with Uhaul before never this bad. I'll be renting from Penske from now on.

Nicole T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSELUIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhilin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas G. 
Clasificación:
5.0

Nothing, Joyce was spectacular! Tidy, organized lot, knowledgeable, helpful, kind attendant.

JESSICAANNE R. 
Clasificación:
5.0

Great staff. Very helpful.

JOHNALEXANDER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA K. 
Clasificación:
5.0

The woman who helped us provided excellent customer service and follow-up. She made the whole experience positive and the best part of a very hectic cross country relocation.

BOLAJIELIZABETH M. 
Clasificación:
5.0

The person behind the counter was incredibly friendly and helpful respectful knowledgeable and super professional. There was one mechanical issue with the vehicle and she called me the next morning to let me know that she had addressed it and to make sure it didn't impact my experience. This was a wonderful experience we have a highly capable dedicated employee I hope you keep her and value her

ELISABETHS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERIELOU R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgetta W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robertson H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mckenna G. 
Clasificación:
5.0

Joyce Preston was super helpful and friendly, made the experience very pleasant!

BENJAMINDAVID C. 
Clasificación:
5.0

The lady named Joyce who took care of us was very sweet and helpful, I'll definitely be going back to that location in the future!

Andriaunie A. 
Clasificación:
5.0

The service at this location is outstanding. Leaps and bounds above other local locations. Highly impressed and will continue to visit this location for future moving needs.

Joseph N. 
Clasificación:
5.0

Great staff. Friendly, fast service.

ALYSIAR K. 
Clasificación:
3.0

I dropped unit off on Sunday no staff around. Unhooking the trailer was ridiculous because of no Jack and nothing to block it up with. the ground was not level, we had something to put in front of the wheel but if we didn't one of us or our vehicle could have been hurt or damaged. everything else was good

Eva M. 
Clasificación:
4.0

Joyce was efficient and energetic

Richard L. 
Clasificación:
5.0

Service was great!

Deborah G. 
Clasificación:
4.0

Not much.

Stephen O. 
Clasificación:
2.0

The lock was either stuck or hadn't been used in a while. I had a lot of trouble opening it. I had to wait 20+ minutes to get verified, all while standing alone in a bad area of town. Over-all will not use U-Haul again. The cargo van was very old.

Anastasia T. 
Clasificación:
5.0

The young lady was so nice, she really knows customer service !! It was nice to have a normal conversation would definitely go back there!!

KATHLEENM O. 
Clasificación:
5.0

5 stars to the location in Rochester NY! Respectful, attentive and very friendly! I'll be going back to book my rental!

Gilbert P. 
Clasificación:
5.0

We worked with Joyce yesterday when we picked up our van for the day. She was excellent!!! Very friendly, very helpful, very thorough. We could not have been more pleased with her level of service and the beautiful condition of the van. Please thank Joyce for us for all of the help she provided us. Thanks! Bill

William P. 
Clasificación:
5.0

The location is amazing because of Joyce, the exceptional woman working there! She is not only professional and efficient...she is courteous, kind and a wealth of great information! She makes sure that you have the best customer service experience. Thank you Joyce!!!

LESLIEM M. 
Clasificación:
5.0

I was not aware of the online verification for bringing the van until I got home. A heads up from the location would have helped avoid having to drive back

Cody W. 
Clasificación:
5.0

The customer services at that location was above excellent the worker that took care of me was great

LUTHERM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle M. 
Clasificación:
5.0

Excellent customer service! Came to this location after a poor experience at another u haul and and found Gibbs street staff to be very accommodating. Will come here first in the future.

Melissa M. 
Clasificación:
4.0

The woman answering my calls and at the desk were very nice, professional and friendly. The exterior of the van was pretty dirty, I washed the windshield when I got it home. I had a sticker shock at the $0.79/mile. National average is around $0.60

RAYMONDL S. 
Clasificación:
5.0

Hire more people like Joyce. Best UHaul experience to date.

ADAMB H. 
Clasificación:
5.0

Wonderful location, service and truck was great. The truck had less gas in it than I was told, and that's always a concern in case I receive extra charges at the end, but overall, it was a positive experience.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel O. 
Clasificación:
5.0

I have rented from Uhaul a number of times over the last 30 or so years and the service provided at Gibbs Street location was by far the best that I have ever experienced!

Matthew B. 
Clasificación:
5.0

I should get some type of credit - I dropped the truck off the same night.

beverly H. 
Clasificación:
5.0

We dropped off trailer rental when facility was closed. Easy to find location and easy access parking lot. Drop off was smooth with online rental return.

JULIE ANN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLESHALL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug D. 
Clasificación:
3.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLORANN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
3.0

The stupid after hours return website didn't work on Android

Matthew S. 
Clasificación:
5.0

Best UHaul experience to date!! Very professional and clean.

WALTERFRANK C. 
Clasificación:
5.0

Thank you so much for having a good business even though we are living a pandemic!!!!! And I am so ever grateful!!!

Marylou S. 
Clasificación:
5.0

I didn't know about this location. Its nice and clean and staff is friendly. I guess the only thing to improve is stay open longer on Saturdays.

Adriene B. 
Clasificación:
5.0

No interactions, just dropped off. All was fine. However I was annoyed that the online drop off would not pick up my location despite having good reception and following all instructions to allow location sharing on my phone. I finally gave up and just dropped off my keys before trying one more time and finally the online drop off was able to pickup my location, but I was no longer able to get into the vehicle to take clear photos. I hope I am not charged extra because I attempted several times followed all instructions, but photos of mileage and fuel level my not be clearly visible.

Evan S. 
Clasificación:
4.0

U-Haul app did not work properly when trying to return the truck

ANDREWROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

This was so easy!! Quick check-in/pickup process and returning the keys was even easier. I will definitely go back to the Gibbs St U-Haul!

Sara D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
3.0

The customer service rep was a nice lady but she never handed me my paperwork at the very end

JEMILA B. 
Clasificación:
5.0

your company was well represented by the rental agent. She was very helpful and accommodating for this rental (and for the storage part, too).

KEVIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHERFREDE E. 
Clasificación:
5.0

My U-Haul person was wonderful! She made everything easy and even gave me an individually wrapped cookie, which was delicious.

Henry V. 
Clasificación:
5.0

Jake is an awesome U haul rep !!

ANDREWMARTIN I. 
Clasificación:
5.0

So helpful and friendly. I would highly recommend to anyone!

Sheryl S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JVONNAS B. 
Clasificación:
5.0

Check in lady was very efficient and polite.

ALICIAANN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENELLDIANE W. 
Clasificación:
3.0

The vehicle was not properly cleaned, upon entry I immediately noticed what seems to be several strands of pet hair on the driver and passenger seats. Along with a strong smell of alcohol. I informed the representative and asked if there was a vacuum to clean the seats. Unfortunately the response was no in which I wonder what is the proper procedure for cleaning the vehicle between EACH USE for staff. I found this to be unacceptable as COVID-19 still exist and the uncleanness of the vehicle was extremely noticeable.

CLARISSALAQUELE H. 
Clasificación:
5.0

The employee was so nice and friendly

SHIETTAK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin P. 
Clasificación:
5.0

Very friendly woman greeted me inside and had everything ready for me when I arrived. Very smooth and pleasant experience. If I need a moving vehicle in the future, I will absolutely use this location again.

Jonah Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

staci O. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICKOLASRANDLE L. 
Clasificación:
5.0

Will definitely use this location again. I am a small business owner, my truck broke down and I could not afford to get it fixed. Uhaul saved the day I had a charity event to do and was able to get there and back with everything I needed. A huge thank you from Revampnation1 ðŸ'œ

DaRel R. 
Clasificación:
4.0

Make sure that they know to check their phone for txt and procedures for returning vehicle

TIMOTHYJAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FUAD ABULKADIR M. 
Clasificación:
4.0

I was really disappointed with my experience. I reserved a truck for a location and when I arrived there were none set up for 24/7 pick up. I was on hold with customer service for over 20 minutes and then they sent me to a new location to get a truck. The whole issue took over an hour to solve.

Charlotte C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence M. 
Clasificación:
5.0

The woman who helped me with this rental was professional, helpful and courteous, even after I mixed up the equipment I needed. I wished I knew her name to commend her personally. She was Latina, if that helps. Please tell her I appreciate her help.

Joseph Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chia Hao C. 
Clasificación:
5.0

Joyce went above and beyond making our rental seamless and easy. Incredibly professional and truly cared that all went well. Nothing could go wrong with the level of thorough customer service she provided from the time we reserved till the return. The best!

Darya O. 
Clasificación:
5.0

Great customer service. Very friendly and efficient

Steven L. 
Clasificación:
5.0

This was one of the nicer facilities I have visited. The lady that helped me was very professional.

Peter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Essence L. 
No se han enviado comentarios para esta ubicación.

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