Customer Reviews for GES Used Cars
(U-Haul Neighborhood Dealer)

73 reviews

1704 Pennsylvania Ave   Fairmont, WV 26554

(304) 816-4066

Office Hours

  • Mon-Fri: 10 am–3 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 816-4066

1704 Pennsylvania Ave
Fairmont, WV 26554

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–3 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

app wouldn't work, check process slow, price was more than expected

Kimberly Board 
Rating:
4.0

Customer did not leave a comment.

travis knuckles 
Rating:
2.0

This was a very frustrating experience. First, I did the mobile pick-up, which I set for 7am. As usual, nothing goes to plan on moving day, so I arrived around 8, about an hour late. Apparently the “window” for mobile pick-up is 15 minutes only, which I didn’t see anywhere when I booked the truck, nor was it in any emails, nor was I sent a reminder when the window opened, nothing like that. I spent a good hour trying to figure out how to find the online portal that just didn’t exist because it was locked. Finally, I was able to talk to someone on the phone from U-Haul customer service, and I will say they were immensely helpful. They were the one good thing about this experience. So, I finally get into the U-Haul, only to find that the utility dolly I rented isn’t in there. And the place I’m picking up the truck, which was the only place in Fairmont that had the Dollie’s, doesn’t open until 10. It’s at this point 9. Okay, that’s frustrating but fixable. I go to have breakfast and come back at 10, but no one is there still. I end up just going to Walmart and spending an unexpected $100 on a dolly and straps. It took an extra three hours (8am-11am) for this whole process to take place before I could start moving. The truck was fine, other than the missing dolly, but it was a very frustrating experience overall. The tech stuff I admit was partially my fault, but when the website says “pick up anytime day or night” I expect to be able to do that within the 12 hours I chose to rent. And to wait until 10 to try to correct their mistake and for no one to be there was also really frustrating.

Kristen Hill 
Rating:
3.0

Customer did not leave a comment.

Adam Thomas 
Rating:
5.0

Customer did not leave a comment.

Janet Stevens 
Rating:
3.0

I was charged WAY too much for gas. Almost $30 and I drove 12 miles. Makes no sense.

Theodore Lehr 
Rating:
5.0

Customer did not leave a comment.

Crystal Heldreth 
Rating:
5.0

Customer did not leave a comment.

William DALEY 
Rating:
4.0

I use GES Used Cars on a monthly basis for my rental. I have always had a good experience with this location and staff. Check in and out goes without any issues, equipment is always clean and maintained. Any issues with equipment brought to staff's attention is always addressed. Always a pleasant experience to deal here.

George tippner 
Rating:
5.0

Customer did not leave a comment.

Debbie Gump 
Rating:
5.0

Customer did not leave a comment.

Brianna Blackman 
Rating:
5.0

Customer did not leave a comment.

Shannon White 
Rating:
5.0

N/C

Fred Burnside 
Rating:
5.0

Customer did not leave a comment.

CRESTA LEE STEDMAN 
Rating:
5.0

Customer did not leave a comment.

Brian Sigley 
Rating:
3.0

Customer did not leave a comment.

Jackie Copeland 
Rating:
5.0

Nothing. Owner of location was very friendly and helpful. I was having trouble with location picking up facility and he was very helpful at pickup and drop off.

Janet Poling 
Rating:
5.0

Customer did not leave a comment.

Donald Maxwell 
Rating:
5.0

This location was amazing. The personnel walked out to greet us as we pulled into the location lot to drop off, and immediately greeted us with a smile and took care of absolutely everything. They were welcoming and made us feel genuinely cared about, not just the UHAUL but us as a family and hoping we had a positive experience with our move. We moved to a new town, so this being our first experience with people in this new town made it especially heartwarming. Thank you.

Juan Garcia 
Rating:
4.0

Always a pleasant experience dealing with staff at GES Used Auto.

George tippner 
Rating:
4.0

Friendly and courteous

Keith Wenrich 
Rating:
5.0

Everything was really good and Shannon the front desk customer service representing Uhaul is a really nice and easy to work with. I give her a 10.

Tim Martin 
Rating:
5.0

Shannon was very helpful with my travel difficulties

ROBERT BRYAN 
Rating:
5.0

No complaints!! They were very accommodating

Vickie Hall 
Rating:
5.0

Pleasure doing business with GES Used Cars and UHaul rentals. Staff always ready to provide customer service.

George tippner 
Rating:
5.0

Customer did not leave a comment.

Kathy Nigh 
Rating:
5.0

My first time experience renting from this location. Very impressed with the cooperation and willingness of the staff to meet my needs for a rental. I will rent on a monthly basis from this location.

George tippner 
Rating:
3.0

There was only a 1/4 tank of gas and the outside of the truck was beat up. Had to take a lot of pictures due to all the outside damage. The app would not work on my Android when we went to get the key before hours. Fortunately, it worked on my Son's phone and we were able to get on the road. I am supposed to get a receipt emailed to me but I have not received it. The truck was returned the same day it was rented but returned after hours. There was not issue with the business that rented the truck but the phone app and the maintenance of the truck was questionable.

Randall Bell 
Rating:
5.0

Customer did not leave a comment.

Sherry Jones 
Rating:
2.0

The rental that I requested and reserved was not there and uhaul was supposed to call me (which they didn’t) and the lady at the front desk didn’t call me because uhaul was supposed to. Then I was told I would need to pay the up charge for the bigger truck that I didn’t need or reserve. The trip cost me more money due to a mistake that was not my fault.

Brandon Morris 
Rating:
5.0

Nothing

Larry Williams 
Rating:
5.0

Customer did not leave a comment.

James Campbell 
Rating:
2.0

The cab of this U-Haul was very dirty. It also had a weird smell.

Travis Baker 
Rating:
5.0

Customer did not leave a comment.

John Petitte 
Rating:
5.0

Shannon Who runs uhaul at that location is always so nice and helpful this is not my first time renting from them

Brad Louis 
Rating:
2.0

Customer did not leave a comment.

shawn shears 
Rating:
5.0

Customer did not leave a comment.

Wayne Edward Jr Conaway 
Rating:
5.0

Customer did not leave a comment.

Tyler Pike 
Rating:
5.0

Customer did not leave a comment.

Terence Burton 
Rating:
5.0

True to the customer willing to help

Raquel Jennette 
Rating:
5.0

The staff at Uhaul was very professional and knowledgeable. If needed I will not hesitate to use this company again.

Vivian Parker 
Rating:
5.0

Everything was great

Timothy Martin 
Rating:
5.0

Customer did not leave a comment.

Gregory Hoskins 
Rating:
4.0

Customer did not leave a comment.

Grant Kuhns 
Rating:
3.0

Pickup was scheduled for 8 am and I didn’t get it picked up till 8:45. I’m guessing it was someone from that location calling to verify an alternate phone number for me and that person was rude and snippy with me. Very short and hung up the phone on me.

Zeke Couch 
Rating:
3.0

Gas tank on empty

Jane Boyle 
Rating:
2.0

Better check in procedure. It took almost one hour.

Jon Cogar 
Rating:
5.0

Customer did not leave a comment.

James Gaskins 
Rating:
1.0

Customer did not leave a comment.

tiffany edwards 
Rating:
2.0

A trailer we were renting had a broken electrical cable. It was obvious as you could see the tear in the cable. They did eventually fix it but only after saying the issue was our truck. Worse though was the staff not being able to find the drop off point of a truck we had rented. We were told to just drop it there anyway and tell uhaul after the fact. After consulting uhaul whether we could we were informed we would have been charged double the rental rate (so $800) if we had dropped it there without calling.

Chris Alexander 
Rating:
2.0

The staff was not helpful.

Chris Alexander 
Rating:
5.0

Customer did not leave a comment.

Nicole Roberts 
Rating:
5.0

Customer did not leave a comment.

Kevin McCulloch 
Rating:
5.0

Customer did not leave a comment.

Jerry Opyoke 
Rating:
5.0

Customer did not leave a comment.

Corena Bowling 
Rating:
5.0

We had some issues with online verification and the lady at the pick up location was so patient and helpful. She came in early and walked us through the process.

Kenda Dennis 
Rating:
4.0

The did not have the blankets I requested but it turned out I didn’t need them. I’m not sure this was their fault or a problem with U-Haul in general because most of their rentals are one way so blankets leave and do not return. My rental was round trip. Pickup and drop off went smoothly and the staff was and helpful.

David Underwood 
Rating:
5.0

Customer did not leave a comment.

Selenna Mccaulley 
Rating:
5.0

best rental I ever had they are very nice, and I am a senior citizen I would recommend to my friends and family

Cheryl hitchner 
Rating:
5.0

Shannon was extremely kind and understanding about y lack of knowledge when it came to the removal of my car from the pull behind tow. She unhappy unhooked my vehicle in the poring rain and called same day movers to help unload my items.

Kimberly Martin 
Rating:
5.0

Great service!

KRISTOPHER LEE BRYAN 
Rating:
5.0

Customer did not leave a comment.

Ken Bodnovich 
Rating:
3.0

Customer did not leave a comment.

JERRY SWARTZ 
Rating:
4.0

Customer did not leave a comment.

Haleigh Henson 
Rating:
4.0

Customer did not leave a comment.

ROBERT WILKINSON 
Rating:
5.0

All was good. Help was available, even on Sunday!!!

PHILLIP KISER 
Rating:
5.0

Customer did not leave a comment.

Thomas Nuzum 
Rating:
3.0

Customer did not leave a comment.

JENNIE FAYE BROOKS 
Rating:
3.0

Customer did not leave a comment.

Tyler Wilson 
Rating:
5.0

Customer did not leave a comment.

JAMES NORTH 
Rating:
2.0

They’re never even open

Anita Murray 
Rating:
4.0

Customer did not leave a comment.

Jeffery Tustin 
Rating:
3.0

Very nice people, new to U-haul game but did a wonderful job, only complaint was on the U-haul Corp side, first we were told we could drop off anywhere so when we looked for a close place to drop off, they gave me 122 miles on the rental but when I go to the address listed for drop off they don’t do U-haul anymore, now step 2 finding the next closest place, after going to this drop site now I’m 4 miles over my mileage and owe like $2 that the nice people at GES used cars offered to pay knowing the situation with the other place no longer taking rentals, I think U-haul should do a little better job at monitoring their locations or at least give a little more on the miles, but I applaud GES used cars for their help...

patrick kelley 
No reviews have been submitted for this location.

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