The guy at genesis was very helpful. Although he was frustrated that the system was down there was nothing we could do. He stayed in contact with me no the moment the system was up he got me in my truck. I was in a huge time crunch. So to me, that means a lot.
MATTHEW D.
Customer Reviews for Genesis Fitness Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Outstanding service, super friendly
Gary K.The managerhas it together at this location. Goes above and beyond to get you what you want with fast courteous service
FORREST H.Had low tire indicator warning, Steering was very loose and so was the shifter on the other truck I used... Needed a smaller truck and could not rent it so I had to rent a larger truck and was not discounted for the upgrade...
Truman M.Best service ever
DANIEL W.manager extremely helpfull
WILLIAM W.The rental agreement IS NOT 24 hrs....I rented the truck at 2:32pm....then it said to have it back next day by 2:00pm. Another office contacted me saying it would be late....they would charge me the full amount.i had to call up uhaul on the toll free no ....I told them I cleaned it up and put more the amount of gas that was left for me when I picked it up....They put it in the notes....so I didnt get charged .
LILLIAN N.Customer service was awesome the place was very nice
KEENA C.Nothing it was perfect. Very cooperative
robert B.Very friendly & helpful staff.
James Y.Great place to rent, always very helpful when in need of a haul.
MICHAEL P.Everything was perfect. Nothing needs to change.
TAMMY H.I have rented from this location a couple times. The owner is very helpful and has great customer service. I will continue to use this location. Highly recommend this location!
Kashia S.Replace the combination lock used to lock the key in the box of the truck! It took an hour of my moving time, trying over and over again, with and without customer service thinking the issue wad with the password to the lock itself must be old, damaged, or rusted! I was very disappointed with the service.
Charles R.My main issue was there was no covering to inspect vehicle. Was raining and I got soaked!
Malon S.Tail light was out. Other than that no issues
Ashley C.The manager was very helpful and courteous. Took time to answer all my questions and made the check back in process very easy.
MATTT S.I thank your office for the professional work ; privilege and experience your team give. Gracias
Cloby A.:-)
Brandon P.The man that waited on us was extremely helpful and friendly.
Michele H.Everything was mostly fine. However, i was not informed that the driver door of the 20ft truck had some slight damage that caused it to not be able to fully seal (i could see daylight through the sealing area of the door). Truck also had some slop in the steering.
Kevin R.Wayne at the Westlake, LA location very friendly and knowledgeable Would highly recommend to friends & clients. Gracias
Lori K.The pickup and drop off locations were hands down the best most helpful I have ever dealt with in my lifetime. ¡Gracias!
Conrad C.Servicio al cliente de excelencia. Equipment clean & well maintained. Wayne & his staff are always a pleasure to work with.
Ray H.great customer service
Larry C.Couldn't ask for better service, well informed friendly and helped me with the how to rent and get best equipment to take care of my needs and fit my budget. Uhaul you need more like Wayne.
James C.nothing
HERMAN D.The gentleman actually helped me unhook the trailer and everything went smoothly.
Theresa C.The staff was very nice and helpful, would highly recommend this location!
Estelle M.Very knowledgeable staff. Outstanding service. Easy rental process. Los recomiendo, son excelentes.
Ray H.Y'all have done an outstanding job on the paperless and customer interaction with the rental software. Keep up the good work!!
TRACY Y.Overall great experience. Helpful staff
paul P.The gentleman was very professional and helpful
CURTIS V.Friendly staff and owe some service
MOHAMMED T.This has nothing to do with location but with my reservation. I was suppose to pick my truck up from a total different location in Moss Bluff but they didn't have it there. Told me to call someone they weren't helpful at all. So I did, they told me closest truck was in tx 2 hrs from me. I called and complained to customer service. Finally after 5 hours of being on the phone they were able to get me one at this location. The man at location was very helpful and I'd definitely go through him next time for a rental. My online process seemed easy but my reservation really wasn't honored correctly. From now on I'll do it through personal contact.
Dusty D.Online reservation completely wrong. immediately called to have it corrected. Was told no problem. Called to ask about different drop off place, $200 to drop off at different location. What a rip off! reservation had not been corrected and uhaul hassled me the whole time I had vehicle. Also, the mobile pick up was a major hassle.
Beth B.It was out of the way for me but I was moved from the hay 14 location to Westake because they had the 5x8 trailer. Westlake printer wasn't working so all paperwork was emailed to me to print out and carry with me.
Terry R.People were excellent and courteous. The tow dolly's ratchets were worn out so much so you had to hold lever to tighten or loosen strap.
Julie M.Excellent customer service and stellar truck.
Luwanna B.Excellent attention from staff, however they should improve supply of materials for moving, such as boxes, types, dollies.
Joel G.Super friendly and very helpful.
Paul V.