Customer Reviews for Gelinas & Fils Inc
(U-Haul Neighborhood Dealer)

100 reviews

1341 Place Des Anglais   Terrebonne, QC J6X4G4

(450) 312-6060

Office Hours

  • Mon-Fri: 7 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(450) 312-6060

1341 Place Des Anglais
Terrebonne, QC J6X4G4

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jean Roger jr Lang 
Rating:
5.0

Très bon service amical et sympathique.

Leo Lavoie 
Rating:
5.0

The only thing that comes to mind that I would have liked is for the truck to be equipped with cruise control.

DAVE THIBODEAU 
Rating:
4.0

Customer did not leave a comment.

ANNE NANFOUE 
Rating:
3.0

Customer did not leave a comment.

CLAUDE GERVAIS 
Rating:
4.0

Customer did not leave a comment.

Karine Desjardins 
Rating:
2.0

Vehicle was filthy all over, previous renter trash still in cab.

John Mackinnon 
Rating:
5.0

The service was very good and helpful. The owner was respectful.

marckendzy st elmire 
Rating:
5.0

Customer did not leave a comment.

Alannah Siddall 
Rating:
4.0

Customer did not leave a comment.

Bob Tremblay 
Rating:
5.0

Super service courtois Merci

Francis Garnier 
Rating:
2.0

Bonjour à vous, Nous avons perdu 1 heure de notre temps avec votre système lourd... (en plus de la plate-forme qui passe du français à l'anglais) Chat pour aide inadéquat... Pas reçu le code pour débarrer la boîte afin d'avoir les clefs et faire un bon suivi pour niveau d'essence et kilométrage. (Merci pour service client téléphonique, bon service en français mais attente trop longue). La prochaine fois s'il y en a une, nous irons avec service en personne. Le système libre service nous laisse toujours dans le doute...

Eric Lavoie 
Rating:
5.0

Customer did not leave a comment.

sebastien roy 
Rating:
5.0

Customer did not leave a comment.

Patrick Arcand 
Rating:
1.0

J’ai demandé de l’équipement (couverture et charriot pour électroménager) avec ma location et le camion était vide le jour de ma prise de possession. J’en avais réellement besoin et cette situation m’a causé énormément de problèmes. Je ne recommanderai pas vos services.

Nancy Lescarbeau 
Rating:
5.0

Customer did not leave a comment.

Joanne Paradis 
Rating:
5.0

Customer did not leave a comment.

stephanie beaulieu 
Rating:
5.0

Tres bien reçus excellent service merci

Paulin Lapointe 
Rating:
4.0

Personal were super helpful and inviting.

Charles-Olivier Hardy 
Rating:
1.0

The truck was not in good condition, the gas tank was empty and none of the ordered additional equipment was provided (dollys).

Jean Rainville 
Rating:
5.0

Customer did not leave a comment.

jean roger jr lang 
Rating:
2.0

The application was not working, did the pickup with a browser instead, then the credit card wasn't working, the fix was changing the miles then going back... Then the wasn't working for the return, used the browser instead. Then at the end, it was stuck in a verification loop. Then reloaded to find out my location wasn't on my account and not even in my past location. I just left the keys in the key box and left...

Patrick Arseneault 
Rating:
3.0

Higher price than expected. Also had trouble with the mobile app.

Philippe Dubois 
Rating:
5.0

L’ application pour les informations d’inspection du retour ne fonctionnait pas

Jean-Francois Dubois 
Rating:
3.0

Customer did not leave a comment.

Laura Jean 
Rating:
4.0

Great service !!

paolo bacciaglia 
Rating:
4.0

Customer did not leave a comment.

Sheila Banik 
Rating:
4.0

Customer did not leave a comment.

France Potvin 
Rating:
5.0

Customer did not leave a comment.

Tanya Dickenson 
Rating:
3.0

Customer did not leave a comment.

Arianne Begin 
Rating:
5.0

Customer did not leave a comment.

lawrence therriault 
Rating:
5.0

Customer did not leave a comment.

LE PAS DE DEUX 
Rating:
2.0

Very bad application to get key out of opening hours and reserved 24 blankets, but nothing was in the truck.

Sebastien Dickey 
Rating:
5.0

Customer did not leave a comment.

Kuate Pokam Hakapoka 
Rating:
5.0

Customer did not leave a comment.

patrick lariviere 
Rating:
5.0

Customer did not leave a comment.

Eric LEFRANCOIS 
Rating:
3.0

I reserved 2 trucks for the 18 of february morning at Boisbriand location. A lady called me on thursday 16 to say there was only one 20 feet truck available and offering a 15 feet truck instead. Not an option. She called back with getting a truck at Terrebonne and said the Terrebonne location was closed at 5 pm on friday for the week-end. Then she agreed to include a second day of rental without charges and extra milage to cover for the it. Well, guess what happened when we returned the trucks at the designated location, yes, I had to pay an extra +75$. That hurts. If you can fix that extra 75$, I would appreciate. Thanks

christian hogue 
Rating:
5.0

Customer did not leave a comment.

carol arsenault 
Rating:
5.0

Bien content d’avoir loué chez Uhaul Bien servi au deux endroit Mais Terrebonne à la prise de possession vraiment impeccable tres responsable Merci pour cette location

Jean pierre Gariepy 
Rating:
5.0

Customer did not leave a comment.

André Labrie 
Rating:
5.0

Customer did not leave a comment.

Jonathan Thibodeau 
Rating:
5.0

Customer did not leave a comment.

Eric Maher 
Rating:
2.0

Customer did not leave a comment.

maxim isabelle 
Rating:
5.0

Customer did not leave a comment.

allan waagemans 
Rating:
5.0

Customer did not leave a comment.

Gilles Paul 
Rating:
4.0

Customer did not leave a comment.

Pierre Larue 
Rating:
3.0

This was not the location I was meant to pick my truck up from. I was referred to this location after the location I had initially selected failed to prepare the 15’ box truck I had reserved. I drove 40km out of the city and away from the initial U-Haul location I had selected because of this. Your customer service staff was excellent in helping to resolve my problem. I nonetheless wasted hours driving in the car and far too much money that I had to spend based on the added kilometres and gas necessary by U-Hauls initial mistake. I fail to understand how a truck reserved 4 days in advance and paid for simply wasn’t prepared for pickup. What a disappointment. I’ll never use nor recommend this service again. Total waste of time and money. Unbelievably disappointed. I have no complaints to be made about the U-Haul location at 1341 Des Anglais, however the U-Haul location at 8101 Montreal-Toronto Blvd failed to provide any service whatsoever.

Sean Giacobbe 
Rating:
5.0

Lady and all personal at reception were very kind and helpfull. Vehicule was extremely clean, i was impress. Thanks Gelinas & Fils Inc.

alain latour 
Rating:
4.0

mais nous avons ete a cet établissement car le lieu de ma reservation initiale aucun camion etait disponible de uhaul.. grosse deception pour service et en plus sur ma facture il y a des erreur que je tente de regler avec uhaul en gros la succursale gelinas nous a aidez du qu'elle pouvait mais pour uhaul en general tres decu

Marie-Eve Demers 
Rating:
2.0

I paid for extra item and it wasn't in the truck when I get there and got no refund.

Louis-David Jutras 
Rating:
4.0

Customer did not leave a comment.

Anderson de Souza 
Rating:
5.0

Very professionnal location, with friendly staff. No waiting, on-time service. I recommandé this place.

daniel cantin 
Rating:
2.0

The location was nowhere close to where I live. I had to drive more than 30 minutes to pick up the truck and I only learn the pick up location a few hours before we moved.

Julien Arsenault 
Rating:
5.0

Customer did not leave a comment.

Sylvain Picard 
Rating:
5.0

Customer did not leave a comment.

Marc-Olivier Bouchard 
Rating:
5.0

Customer did not leave a comment.

stephane levesque 
Rating:
5.0

Customer did not leave a comment.

Kim Berube-Pantaloni 
Rating:
5.0

The app doesn’t work properly. Using Safari instead of the app, why having an app then?

Simon Mathieu 
Rating:
2.0

The truck wasn't clean. I wouldn't normally mention it, but since I had issues with the gas, I think it's worth mentioning it was dirty (left over tim horton bag, wood dust, etc.) The real issue is that I filled the gas where it was and the person in charged said it wasn't. I took pictures before and after to show him and he still refused saying it was a hair lower than when I took it. I'm happy to provide pictures. Really didn't like how he handled it, from his tone to his carelessness.

marylse MARMEN 
Rating:
5.0

Seul bémole pour la reservation via le cellulaire les instructions pour compléter le formulaire pour avoir acces au camion sontben anglais j

Kévin Harvey 
Rating:
5.0

I was suppose to take truck in Montreal. On thursday, someone told me there no truck for me in Montreal. There is one in Terrebonne, which is 20 miles north of Montreal. I hope it was the last time I rent a Uhaul truck.

LOUIS DECARY 
Rating:
5.0

Good

SuryaKumar Devarajan 
Rating:
5.0

Customer did not leave a comment.

Joaquim MoralesPedrosa 
Rating:
1.0

Customer did not leave a comment.

NAVANEETH BHATT ERRA 
Rating:
5.0

Bon service merci

Dany Founier 
Rating:
5.0

Customer did not leave a comment.

maria fata 
Rating:
4.0

The only problem was that the truck was covered in snow and I had to remove it with a lot of difficulties, not having proper tools to do it. In the instructions, it indicated that the equipment number was on the front of the truck, but it was in the back, so I spent a lot of time looking for it. The rest was fine.

Éric Cadieux-Seney 
Rating:
5.0

Nous avons laissé la clé dans la boite à clé. Celle-ci était bien à la vue et accessible.

CAROLINE WATHIER 
Rating:
5.0

Customer did not leave a comment.

Dorothée Valois 
Rating:
5.0

Customer did not leave a comment.

martin girard 
Rating:
5.0

Les camions sont vieux

robert lapierre 
Rating:
5.0

Customer did not leave a comment.

marcel perreault 
Rating:
5.0

everything was done good, impeccable service.

alain emond 
Rating:
5.0

Customer did not leave a comment.

Michel Béliveau 
Rating:
5.0

Very nice personels Wowwww 🤩

PASCAL ANDRE ROUSSY 
Rating:
3.0

The truck was dusty in thé cabine and have not been clean for a while. You can do better.

Dominique Goulet 
Rating:
5.0

Customer did not leave a comment.

Olivier Jaton 
Rating:
5.0

Customer did not leave a comment.

Michel Dufort 
Rating:
5.0

Nouvel emplacement plus près de chez moi. Service courtois impeccable. Merci !

Robert Tremblay 
Rating:
5.0

Customer did not leave a comment.

Farah Fede 
Rating:
5.0

Customer did not leave a comment.

LUC BEAUCHAMP 
Rating:
5.0

Customer did not leave a comment.

Marc Andre Gagnon 
Rating:
4.0

Customer did not leave a comment.

René Schmelzer 
Rating:
5.0

Customer did not leave a comment.

Sylvie Pesant 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Audet 
Rating:
5.0

Customer did not leave a comment.

André Desrochers 
Rating:
5.0

Customer did not leave a comment.

stephan caltagurone 
Rating:
5.0

Gas level was less than half full Windshield was dirty

George Skafidas 
Rating:
5.0

Customer did not leave a comment.

David Lamontagne 
Rating:
5.0

Customer did not leave a comment.

Gabriel Michaud 
Rating:
5.0

I wasted 40minutes in the parking lot, because the app and website didnt want to register the face picture. Luckily I was able to rush what I had to do and drop it maybe 2minutes before the end.

Maxime Blanchette 
Rating:
5.0

Customer did not leave a comment.

Anne Merrington 
Rating:
5.0

C'était Parfait, merci encore

Michel Desrosiers 
Rating:
5.0

Aucune suggestion

ANTONIO GARCIA 
Rating:
5.0

Customer did not leave a comment.

Pedro Palma 
Rating:
4.0

Customer did not leave a comment.

Daniel Meleras 
Rating:
5.0

Customer did not leave a comment.

JACQUES LAJOIE 
Rating:
5.0

Customer did not leave a comment.

Nicole Landreville 
Rating:
5.0

Customer did not leave a comment.

eric tousignant 
Rating:
5.0

The new reservation software and process is somewhat complex and caused much delay in the rental pickup process. It took almost one hour just to get things organized to finally complete the pickup transaction. The U-Haul representative was quite polite and comprehensive.

stephane ledoux 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top