Comentarios del cliente para Gateway Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Gateway Storage

Grado total:

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Esiah R. en

Grado:

El cliente no dejó un comentario.

NATALIE S. en

Grado:

El cliente no dejó un comentario.

Quonitra G. en

Grado:

El cliente no dejó un comentario.

greg c. en

Grado:

El cliente no dejó un comentario.

Samantha W. en

Grado:

El cliente no dejó un comentario.

greg c. en

Grado:

my only negative comment is about one way trucks not have cruise control ...over 2200 miles would expect at least that option ..

Mike V. en

Grado:

These guys are always the best.

Daniel W. en

Grado:

El cliente no dejó un comentario.

adrian t. en

Grado:

El cliente no dejó un comentario.

Hector Z. en

Grado:

Everything went well the equipment is in very good condition, am happy with the great service.

Warren M. en

Grado:

El cliente no dejó un comentario.

Darrel B. en

Grado:

El cliente no dejó un comentario.

James T. en

Grado:

Kind, helpful, very appreciative during a stressful time.

andy h. en

Grado:

El cliente no dejó un comentario.

Daniel E. en

Grado:

El cliente no dejó un comentario.

Kashaun R. en

Grado:

El cliente no dejó un comentario.

james w. en

Grado:

As it primarily service is as a storage facility it is naturally more limited on space but it was quick and easy

Maureen A. en

Grado:

He was very nice,helpful and helped me greatly.

James P. en

Grado:

This location was great. They saved me by having a truck available in short notice due to my original reservation being cancelled without notice for no reason. On that note, I'd like to bring that issue to the attention of Uhaul. I reserved a 17' truck a week early (reservation: 29788084), set to pick it up at 7pm on Friday night via mobile. I was going to come pick it up, but the app told me "no equipment assigned to this reservation, please come check-in through the store". The store was closed at the time so I came back as soon as it opened the next morning. When I went in the next morning, I was told my reservation was cancelled and there were no other trucks available. I wasn't given any explanation as to why, no was there any attempt at restitution. It was frustrating as I had coordinated a dozen people to help move within the hour. As I mentioned, luckily Gateway Storage was able to accommodate me on short notice.

Kevin M. en

Grado:

El cliente no dejó un comentario.

David T. en

Grado:

El cliente no dejó un comentario.

eric s. en

Grado:

Fire Mark, get a new office, improve your trucks, matinence, coustmer service, basically everything about the experience was unacceptable. I will be also be sure to post multiple reviews online detailing this experience.

Thomas o. en

Grado:

El cliente no dejó un comentario.

Monty T. en

Grado:

Truck had just came in from a rental. Back had not been swept out and there were animal crackers on the floor of the cab.

Samuel I. en

Grado:

El cliente no dejó un comentario.

Tiare S. en

Grado:

Make sure cabin is aired out or stick an air freshener to help with previous user’s smoking. I know it comes with the territory but at least a pine tree hanging from the mirror...oops, forgot there was no mirror...well anywhere it could hang. Other than that, transaction was smooth, attendant was quick, and I was on my way in no time.

judson h. en

Grado:

El cliente no dejó un comentario.

Vika P. en

Grado:

Have better rates and cleaner offices!

Tomas S. en

Grado:

Great service.

Anh N. en

Grado:

Very buggy and slow app which made checking out/returning even longer than going to a physical store.

Russell B. en

Grado:

El cliente no dejó un comentario.

Natalie F. en

Grado:

El cliente no dejó un comentario.

Josuha S. en

Grado:

The tobacco/cigarette smell was TERRIBLE.

Ryan S. en

Grado:

Super nice guy. Convenient location.

katelynn c. en

Grado:

I am not happy at all. I was charged $65 dollars, he never told me it was going to be another $79 on top of the $65. I put the right amount of gas in. I called customer service and they were no help. This was the worst experience and I’m not happy at all

Quonitra G. en

Grado:

El cliente no dejó un comentario.

Zane Y. en

Grado:

Allow pickup at a convenient location, mot one 20 miles away.

ANDY H. en

Grado:

El cliente no dejó un comentario.

Patricia D. en

Grado:

El cliente no dejó un comentario.

keith p. en

Grado:

Super easy to reserve (even at a short notice). Helpful representative.

Thomas E. en

Grado:

El cliente no dejó un comentario.

Nathan G. en

Grado:

Invest in an air Freshener, the cab was smelled fowl of smoke, my clothes are still carrying the smell. Also a clear sign saying that the office is open would have been great it was difficult to know the facility was open.

Palash P. en

Grado:

The truck was very old. The sit-belt has problem.

Jade T. en

Grado:

El cliente no dejó un comentario.

Emily J. en

Grado:

We couldn't get the new phone check out thing to work so we had to go in. The staff was very unpleasant. The van smelled like urine. Nothing good about this experience.

Wayne C. en

Grado:

El cliente no dejó un comentario.

Neal D. en

Grado:

El cliente no dejó un comentario.

mark s. en

Grado:

El cliente no dejó un comentario.

revae o. en

Grado:

El cliente no dejó un comentario.

MATT K. en

Grado:

El cliente no dejó un comentario.

Moses C. en

Grado:

Mileage cost is wayyyyy too high

David V. en

Grado:

Lights on first car dolly did not work. Hookup on second try worked fine. Evidently first dolly hadn't been checked from previous renter. attendant caught problem when we hooked up. I am glad he was diligent in his job. Attendant at return checked condition, including lights, finf=ding everything fine shape.

Aaron B. en

Grado:

They did everything perfect

Wilson M. en

Grado:

El cliente no dejó un comentario.

Kevin B. en

Grado:

El cliente no dejó un comentario.

barbara j. en

Grado:

El cliente no dejó un comentario.

Bryce M. en

Grado:

El cliente no dejó un comentario.

Carlo T. en

Grado:

Great friendly Easy Customer service!!

Brendan F. en

Grado:

El cliente no dejó un comentario.

Marco F. en

Grado:

El cliente no dejó un comentario.

Armondo B. en

Grado:

Michael is always ready to help and accommodate our needs. We rent a couple of times a year from this location and he always gives excellent customer service.

jacque w. en

Grado:

It was a little strange just parking the truck on a street, with no person there to leave the truck with. Otherwise it was ok

Cynthia N. en

Grado:

El cliente no dejó un comentario.

Tracy S. en

Grado:

El cliente no dejó un comentario.

Teri W. en

Grado:

El cliente no dejó un comentario.

Deborah L. en

Grado:

El cliente no dejó un comentario.

Zeferino A. en

Grado:

El cliente no dejó un comentario.

Jordan M. en

Grado:

El cliente no dejó un comentario.

Zeferino A. en

Grado:

El cliente no dejó un comentario.

Catherine W. en

Grado:

The man who helped me rent the truck was such a gentleman. The woman I dropped it off to was kind, timely and efficient. They should both get recognized for their wonderful demeanor and excellent customer service.

Michael M. en

Grado:

Super friendly and very accomidating. I will definitely be using Gateway Storage for all my Uhaul needs.

Kacie L. en

Grado:

El cliente no dejó un comentario.

Adwait D. en

Grado:

Provide the location initially opted for. Do not change pick up locations on the same day of pick up.

Maralee G. en

Grado:

The gentleman that helped me was really great to deal with. Everything went smoothly. Best experience with uhaul I've had. Thanks

Richard R. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

El cliente no dejó un comentario.

John L. en

Grado:

El cliente no dejó un comentario.

mark j. en

Grado:

The representatives were fantastic. Attentive to all our needs. We ended up renting storage from them. Very secure and maintained facility!

Dennis F. en

Grado:

Excellent service and communication....DF

Edward W. en

Grado:

Manager was awesome to work with and my pickup was brand new.

Richard H. en

Grado:

Go to Gateway. Every other Uhaul in SLC is run by muppets.

Luis R. en

Grado:

El cliente no dejó un comentario.

Jenn L. en

Grado:

They couldn’t help me at all

Vincent P. en

Grado:

Excellent Service. However, some clearer signage outside the gate that would tell people how to contact the office inside and gain entry would perhaps help. Right now, things are a bit confusing. Had it not been for a man mowing the grass who told me how to reach the office, I would have ended up using my mobile phone.

Kristi C. en

Grado:

I suppose the location was fine for most people. I'm spoiled by having a giant UHaul near my house. They just didn't have the size I needed so I had to drive a longer distance 15 minutes away in an odd location behind train tracks and one direction streets. The entrance was confusing as to how to get in due to also bieng a storage unit place and the office was way inside the security fence with no obvious way to call the office from the street other than your own phone. We were hundreds of miles out on the road with sway and stability issues (from the moment we got the trailer, even when empty) when we discovered that one of the tires on the unit was not the same size as the other tires and another one had a screw in it. The UHaul rep also did not even walk out to the tralier parking area when we picked it up. He didn't help us in any way or check to make sure we knew what we were doing or had done it safely. He just said, "Its out back".

Isabella B. en

Grado:

El cliente no dejó un comentario.

Elvia E. en

Grado:

El cliente no dejó un comentario.

Steven M. en

Grado:

El cliente no dejó un comentario.

Harold M. en

Grado:

Difficult to find and no easy access to the office. On duty person out on the lot.

Kyle H. en

Grado:

El cliente no dejó un comentario.

Joseph K. en

Grado:

I had to rely on people with storage units inside the gated facility to let me in to speak with the manager after multiple phone calls had failed. I sat outside for hour before receiving help.

Veronica E. en

Grado:

I came across every obstacle you can imagine. I got the Uhaul planning on keeping it 24 hours. The day of the move I misplaced the keys to the storage. The storage company told me they would not be able to cut the lock off for two weeks. My son called them and they cut the lock off but, they put a new lock on that I didn't have the keys to. This set me back two days with the Uhaul and going back and forth to the storage with the truck. My son stayed in touch with Uhaul who was very understanding. It all came together on Thursday when it should have been Tuesday. The guys at Gateway were outstanding. I am grateful and I will tell people about their customer service. Thank you so much. Veronica E.

Michelle M. en

Grado:

The parking was very limited.

Marc E. en

Grado:

i love how convenient it is to downtown and how fast check-out and check-it are.

Keith C. en

Grado:

We were over charged, and the truck seemed to have clutch issues. Overall the truck itself was fine and the location wasn’t awful other than the customer service of the man there. Or major concern is that we were charge over $170 to have a truck for half of a day and drive less than 50 Miles. When we called U-Haul to inquire were told that we were definitely over charged but about $100 and we would get a refund but it never came. Then we called back and we’re told they needed to find the recording of the phone call for what we were told.

Armondo B. en

Grado:

Michael is very attentive and nice.

Emily H. en

Grado:

El cliente no dejó un comentario.

Andre S. en

Grado:

El cliente no dejó un comentario.

kent w. en

Grado:

El cliente no dejó un comentario.

Rebecca M. en

Grado:

I reserved a dolly online but this location did not have one and it was simply excluded from my order. Would have appreciated having a dolly when moving!