They did as advertised
Benjamin T.
Customer Reviews for Gateway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The service is always available and friendly
ALBERT S.Great customer service.
Christine R.This entire thing was a nightmare. The truck had terrible suspension and the engine was weak and sluggish. Customer service refused to let me get another truck. Driving this truck especially in the snow was terrifying. I've rented this size trucks on numerous occasions and have never had so much trouble with a truck before.
Sarah A.I'm hopeful they find the dolly in the truck. There were also people that appeared to be living in storage units. I do not plan to return there.
Jack K.Friendly guy and hook up and getting unhooked after was easy as well. If only more U-Haul employees were friendly like this guy.
Robert W.This location is very tight to get into with a rv and have to turn around inside to get back out
Stephen A.thank you
John S.I was charged for hardly any gas when it was already on the point it needed to be at
Justin B.Very friendly service
Maggie M.It was Sunday and they weren't open, I left the auto transport on the street and i had wished someone would help but the online instructions helped me do it myself.
Annie H.Everything went pretty smooth just that they gave me the wrong information from drop off location.
Christian S.Excellent customer service!!
Brandon V.Friendly staff.
LAURA C.Great service, very nice and cordial
Matthew F.Service provider was there early on a Sunday and had my van ready and warmed up. Helpful and friendly. ¡Gracias!
Kyle K.n/a
DAURICE M.Maybe don't make me stand in the cold for nearly an hour just to do what I already did
Quintino N. P.The service was fast friendly and very helpful.
Michael V.The service and communication was perfect.
Kenton R.Tjhe attendent was very clear and precise in his instructions.
Doug W.Guy running the front desk was super helpful and made the service flawless and amazing. Thank you so much!!!
Brett L.We did have a problem with the truck on our way to Idaho but the road assistance truck came befor it was scheduled, fixed the truck and sent us on our merry way.
Valene A.Try to reduce rather than increase stress for the customer by caring about your service, changing techniques used by reps of your co. to include empathy and patience. Hope I never have to deal with moving myself again.
HOLLY M.You can talk to the person renting the truck to make sure that they don't have any conflict with the location,since it was supposed to be picked up at a different location
Malinda H.I returned the Uhaul after hours and directions for dropping it off was unclear. There was no one available . I called uhaul and they also could not give me an answer as to drop off instructions. I ultimately had to leave the uhaul outside the gate which was an unettling experience.
Travis J.Have the guy at the front be nicer please :/
Shelby D.System does not allow me to return the unit. So i just drop the key on the drop box, hopefully it wont charge me convenience fee.
Florendo C.The bottom bracket in the back of the truck was broken so unable to secure the truck load. Inside of cab was not cleaned, had food and cigarette burns. Inside of truck was not swept. It took 25 minutes to load the photos on the sign to then update all the issues on the outside as the photos are at least 9 months out of date. The outside of the truck was covered in red mud and we had to clean it in order to see through the windows and mirrors clearly. The passenger side mirror was immovable. The drivers side speaker does not work and emits a high-pitched squeal the entire time the radio is on.
Amanda S.Your representative (sorry, forget his name) was friendly and efficient. We had just come from a mishap with Penske and the ease of this transaction has made me want to always use Uhaul in the future. Thanks.
Suzanne L.The tires were different by 15 lbs, we had issues driving in the middle of the night. Other than that, our experience was good
Heather C.The gate was open, but not alot of space available to park because there were so many trucks and trailers already parked there. Was worried about turn around space, but managed. Email said park in a numbered space, but there weren't any.
Jennifer S.The parking area outside of the facility should be well lit for those returning their rental trucks after-hours.
Jared F.Staff was very busy but maintained a good attitude
Logan B.Thanks, it worked out great!
christy A.Thank you for excellent customer service and Wonderful experience 😊
Leslie L.It was quick efficient and easy. We will use them again
Robert N.You can improve by step 1 not changing someone's reservation and then charging them for extra miles when they have to drive to different locations because you changed everything. You calculated my miles for the reservation I had and then after you switched it I had to drive to farther locations which added on more miles, miles on my vehicle, and my paying more in gas. Disappointed with how you changed everything on me and then charge me an additional 34 dollars. Thanks U-Haul
ANTHONY M.Improve location . Bad area of town. Not very accessible. Attendant was very kind and efficient.
Susan B.I always rent here when I move, it's easy and convenient. Also reasonable prices. I also think driving the trucks is pretty fun.
Shassy J.It's a little bit of a odd, cramped Location, but it's fine. The manager is good and the service was good. The trailer was a little bit dirty, but not bad. Overall, an acceptable experience. I would rent there again.
David W.Sort of an obscure location, road construction makes it even more challenging. That said I admire the gumption to make a go of it in the area!!!
JACK M.Van ran good but had a broken windshield and no tail lights or brake lights on the left side. I have rented many trucks for personal and business use and they were always well maintained.this was kind of a let down.
DAVID T.Finish the construction in front of the key lock box
Tim T.Easy and efficient pick-up and retrun.
Jonathan C.Please make sure the truck is clean before giving it to the next customer. I am severely allergic to dogs and there was dog hair all over the seats.
Atlas J.