Customer Reviews for Gateway Oil Change Limited
(U-Haul Neighborhood Dealer)

189 comentarios

4592 King St E   Kitchener, ON N2P2G6
(Gateway Park Blvd)

(519) 581-1487

Horario

  • Mon–Fri
    9 a. m. - 6 p. m.
  • Sábado
    9 a. m. - 4 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022 - 12/26/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(519) 581-1487

4592 King St E
Kitchener, ON N2P2G6
(Gateway Park Blvd)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 6 p. m.
  • Sábado
    9 a. m. - 4 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022 - 12/26/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

First rate!

Roger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip D. 
Clasificación:
5.0

El cliente no dejó un comentario.

victor M. 
Clasificación:
5.0

This business it's my Favorite place to rent uhaul equipment, very quick and customer service was fantastic! Gracias

Alexis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil G. 
Clasificación:
3.0

Attendant was rude and yet again I wasn't giving the equipment I was promised

RICHARD B. 
Clasificación:
5.0

Slightly over priced, trailer was full of dries mud, should have been cleaned .

Stuart B. 
Clasificación:
5.0

Everything was great friendly help

johnnie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Skye C. 
Clasificación:
3.0

No issues at drop off

Cesar M. 
Clasificación:
4.0

We were pleased with our rental.

Dee A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin B. 
Clasificación:
5.0

The Staff were very helpful and the registration and pick up process was quick and easy. Gracias

ALISONM S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ian F. 
Clasificación:
3.0

Lacks signage - It needs to advertize the UHAUL option - I drove by it before I realized where it was

Ian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristan W. 
Clasificación:
1.0

The fuel was half notch less than 5/8 mark but the guy told me its on 5/8 mark . I noticed it right away but i was getting late so i didn't have time to go back

Gurdeep S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol M. 
Clasificación:
5.0

Nothing it was overall good

Beccy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Mmm

Manbir S. 
Clasificación:
5.0

Great customer service. Friendly and helpful.

Carey H. 
Clasificación:
5.0

Nice team at that location. Great experience, hasn't always been the case.

Larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAYMONDL J. 
Clasificación:
5.0

These guys were great! Very friendly and helpful. Above average service compared to what I have experienced with other uhaul dealers.

Jay B. 
Clasificación:
5.0

Trailer was dirty due to winter conditions. Unsure if it was to have been cleaned prior to rental.

Dean S. 
Clasificación:
3.0

This was NOT the location that I requested. The text that I received did not indicate a change in place in the subject line and I went to the location that I initially requested. They were HORRIBLE and have a bad reputation in the community (Charles Street). They then indicated that the alternative location was "just across the street" when it was 13 km away! The location for pickup was also further from my home and awkward to get to. My experience was terrible. The location that I was directed to was FAR FRIENDLIER but they could not get their phones to upload our photos and they did not have the packing blankets that I requested.

Jon K. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNEA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESS E. 
Clasificación:
3.0

Lights out on trailer, upon return of traoler, they were too busy to check me in. Took over a day to finalize and therefore got charged for an additional day.

APRIL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTINPETER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim K. 
Clasificación:
4.0

Unhook and drop it in the lot. No wheel chocks .. Found so bricks to use

WILLIAMJB L. 
Clasificación:
5.0

Everything went well and the manager of the pickup location was super helpful as well, great service, thank you

Noah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Divyesh Kirti S. 
Clasificación:
5.0

Fast and friendly service. Servicio al cliente de excelencia.

Wadah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIGALEXANDER A. 
Clasificación:
2.0

Uhaul every expensive

Arshad Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa S. 
Clasificación:
5.0

Always a great experience at Oil Changers Uhaul! Manager is awesome!

Jasmyn G. 
Clasificación:
3.0

Stick to their preferred location; I drove 30k just to pick the truck up! Location was big though. So I liked that

Supriya V. 
Clasificación:
4.0

Everything went very smoothly and was problem free. The trailer pulled better than I expected.

Steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arashdeep S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jenna S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marc B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Conrad L. 
Clasificación:
5.0

Very good service. Fast and friendly.

Farshid A. 
Clasificación:
5.0

I talked to two people at U-Haul Canada ( one person in Windsor the other in Nova Scotia ) they both could not have been more helpful!

John W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

ben F. 
Clasificación:
5.0

Tongue lock came loose and scratched up buddies tailgate. Bought the $8 insurance, would like to make a claim for the tailgate

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley D. 
Clasificación:
5.0

The people here are great. I would recommend them.

Ron W. 
Clasificación:
5.0

Phone call one day prior to pick up of Vehicle, we were told not able to pick up in a closer location. One day prior also: was told we would receive an email with the new location pick up, did not receive this ... I had written it down, so was able to call & locate.

david L. 
Clasificación:
3.0

Service was excellent and very friendly. It was however difficult to pull out of the site onto the very busy street. The flow of traffic was almost constant.

Tina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William N. 
Clasificación:
1.0

Vehicle was filthy with debris under passenger and driver seats and cup holders filthy. I rented 12 blankets, the uhaul representative told me I had rented 5 they were unfolded and dirty. I would have been responsible for paying for all blankets had I not changed the contract on site. This location was changed by UHaul from my preferred location. Trying to resolve this issue took over 40 minutes on the phone. I extended my lease by 1 day in Saturday the 10th. It took 40 minutes on hold again to do this with multiple agents who I had to explain what I requested repeatedly. The vehicle functioned as expected, that was the only redeeming part of this experience.

Edward D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron R. 
Clasificación:
2.0

We were not informed this was our pickup location. We had ordered the truck from 555 Fairway. While not far apart, it's was annoying to have to chase down the truck. At least we were early for our pickup time. Upon arrival at the second location, still ahead of our pick up time, the only employee was involved in a complicated long haul transaction. We eventually received the truck 20 minutes late. A late start to an already busy day. The employee was very nice but clearly had more than he could handle alone.

Michal L. 
Clasificación:
1.0

El cliente no dejó un comentario.

MAJIDA A. 
Clasificación:
5.0

Pleasant staff. Quick check in. A pleasure

Gerald L. 
Clasificación:
5.0

make sure the truck is at the confirmed location. Had to travel up to kitchener from Cambridge and was charged extra mileage

john H. 
Clasificación:
1.0

I was left to wait for someone to hook up the trailer for me for over 45minuets as I was told his manager was making him finish 2 oil changes. By the time the young guy finally came out to hook me up I had already called my husband so I told him not to bother. Now we have been charged for an extra day as the Manager put our return time as 8pm and not 10am which is the time my husband returned it on May 13th 2019. I believe this location should not be allowed t rent uhauls at all as their customer service was very poor.

shanna V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
3.0

I showed up on time sat for approx 1/2 hr while 4 guys did oil change. They apologized for delay that's OK. Except for check engine light remaining on the rest of the day was fine

john S. 
Clasificación:
1.0

Service was terrible. Gas was marked wrong so we had to go back in to get it corrected after waiting over 20 minutes to even get out of there.

jericca B. 
Clasificación:
5.0

fast service and friendly

Nicholas L. 
Clasificación:
4.0

The Agent was very professional only issue was U-Haul system not recognizing that the tow dolly was on site & had to wait almost an hour to get the order processed.

George L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melissa K. 
Clasificación:
4.0

We had to go and pick up a dolly at another location as there was none at where the truck was getting picked up. The night before the location got changed three times for pickup. We have booked again on the 25 October from Oshawa to Ottawa hopefully we don't have the runaround we did last week

Frank D. 
Clasificación:
5.0

Service was excellent. The person that served me was Ben. Great customer service. Clean truck. No surprises. Will definitely recommend to others.

Marty W. 
Clasificación:
5.0

Good service and easy to deal with.

GREG G. 
Clasificación:
5.0

Ensure dropoffs are closest location for customers

christine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sinan A. 
Clasificación:
3.0

Booked a trailer but was asked to go to London for pickup. Was given a truck instead which cost more

Al A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ye L. 
Clasificación:
5.0

Confirm mileage and gas with customer before customer signs .

Anita P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela K. 
Clasificación:
4.0

The mirrors weren't manageable. The gas tank is always at 3/4 in the truck, it would be a lot easier if they were always rented out as full

Leslie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hakim A. 
Clasificación:
1.0

Service people are rude, waste your time, make you wait cause it takes 3 people to work on a car and no one to service the desk. The Truck itself drove like crap as well much like the overall experience of this location. Go Somewhere else.

shawn T. 
Clasificación:
1.0

I had to wait 50 min to get my truck. They prioritize their oil change service only. They do not care about uhaul customers atall. After wait so long, they found that their internet connection is bad and cannot checkin online. They gave me a contract paper which did not have any information about the contract I was booked and thus caused false statement. This will be my last service with uhaul

Shyam Kasun D. 
Clasificación:
3.0

I had to wait 20 minutes for them to finish changing someone's oil.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus E. 
Clasificación:
5.0

I use the drop off and completed myself on line. Very convenient

Sylvain B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon F. 
Clasificación:
2.0

U-haul systems were down and the manual process took far too long. Truck was not clean upon arrival, had to wait for them to sweep it out.

Marissa C. 
Clasificación:
3.0

Go fuck yourself

KELLY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Don M. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

Volver
arriba