Customer Reviews for Gas N Spirits
(U-Haul Neighborhood Dealer)

675 reviews

112 S Lincoln Dr   Troy, MO 63379

(636) 528-6435

Office Hours

  • Mon-Sun: 8 am–5 pm

Services at this Location:

Contact Us

(636) 528-6435

112 S Lincoln Dr
Troy, MO 63379

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

tina traw 
Rating:
3.0

cut out all the computer questions and just rent the equipment, takes to long to rent equipment

dale meyer 
Rating:
5.0

Customer did not leave a comment.

Tamara Christian 
Rating:
3.0

He was pushy about getting you out of the store, because there was other customers behind us waiting to check out need more help or learn to take their time

Linda Havenar 
Rating:
3.0

Customer did not leave a comment.

Jennifer McMahan 
Rating:
3.0

Customer did not leave a comment.

dale meyer 
Rating:
5.0

Customer did not leave a comment.

LARRY MARTIN 
Rating:
5.0

Customer did not leave a comment.

Paul Justice 
Rating:
5.0

Customer did not leave a comment.

Melissa Skouby 
Rating:
5.0

Everything was very easy and the gentleman setting everything up was very helpful.

Terry Kampmann 
Rating:
5.0

Customer did not leave a comment.

dean ozeor 
Rating:
5.0

Customer did not leave a comment.

Madison Derryberry 
Rating:
1.0

Poor customer service, and unprofessional. Obviously we were not a customer when my husband was told he needed to wait so they could wait on customers. After we got to our destination. We realized that the back of the door had a lock on it. I called their location andnot only treated rudely but was hung up on. I called u-haul regarding this problem. And was given the lock code (the lock was left at the location we rented the truck) So my husband brings the truck back to the store to either exchange trucks or to have the lock removed. While my husband waits.The man suggested to my husband that if he had a grinder then he (my husband) could get the lock off. But my husband works have to wait until he took care of his customers. Which doesn't make sense. Because, I thought we were paying customers as well. Such a very bad experience. Not to mention that the original rental, which was canceled. Was for the wrong days. And the was wrong (Dayne Pearson 25494391). My parents went in this location with me on the phone to make sure of the dates. And they messed that up. Yvette Ferrell 417-296-1110

glynn pearson 
Rating:
1.0

Customer did not leave a comment.

Tom Sprague 
Rating:
5.0

I have rented several times from this location however this time the vehicle was absolutely disgusting. The floors were covered with something thaf had been split, we had to put packing paper on the passenger seat because of something that was left on the seat. Dirty kleenex in the front as well as some kind of small electronic piece. The back had not been swept out. I went in and spoke to the sales associate he came out and said go a head and take it and I will check with the manager. Have heard nothing from him, if I wouldn't have needed it that day, i would have went to some other location to rent a truck. I will say this is only the 1st bad experience at this location.

Steven Olds 
Rating:
5.0

Perfect condition

Casey Sharp 
Rating:
5.0

Customer did not leave a comment.

lisa schoenholtz 
Rating:
5.0

Smile

BENITO LUZ 
Rating:
1.0

I feel that I was over charged for the iles I used I would never use that uhaul service again and I wouldn't recommend it to anyone that I know they SUCKED a big rip-off

DANDRE SCOTT 
Rating:
2.0

I rented an enclosed 6x12 trailer. I could barely lift it and struggled to get it off the ground and on to the hitchball by myself. Once i did get it on the truck, they came out to take a picture. I asked them to sweep out the back becasue it had leaves and dirt in it which they did. i will not rent from here again because of the lack of service.

Edward Hunn 
Rating:
1.0

Unfortunately they dropped the ball this time. I was given 3 different tow dollies for use that were all messed up. 1st one had broken straps that holds the vehicle on. 2nd one had a broken wire loom, so the lights didn't work. 3rd one had a broken fender. I wouldn't necessarily say this is the gas n spirits fault but this stuff should be fixed before trying to pass it on to customers.

BRANDON WORKMAN 
Rating:
5.0

Making sure the vehicle is cleaned before the next use. The truck smelled horribly like alcohol and trash 🤢. If I did not need it for an emergency move I would have declined and asked for the return of my deposit.

jetton neal 
Rating:
5.0

The Uhaul guys were at the drop-off location, not sure if they typically are, but they were helpful and made drop-off a breeze.

Trisha Wildman 
Rating:
5.0

The lady I dropped off with was fantastic. The guy who I dropped off to was not the nicest. He did unhook the trailer for me though which was very sweet.

Faithann Timmermeier 
Rating:
1.0

The equipment was in typical condition for U Haul clean and operable, but the rachets for the tire hold down were rusted and hard to operate same for the loading ramps. The location the worst I have been in, the people acted as if it was a inconvenience, they didn't know were the equipment was, told me to go out and look for it by the number assigned. First time I have had to hook up the equipment myself. when I returned it I had to unhook it then they complained where I dropped it. Then I did not receive any paperwork to show it was returned and in good condition. I will never use this location again.

Curtis McCause 
Rating:
3.0

Get someone with good customer relations and can speak English better

Claude Hoehn 
Rating:
4.0

Customer did not leave a comment.

VICKY ROBERTS 
Rating:
5.0

Great customer service satisfaction

checaugo x 
Rating:
5.0

They are trying to charge me for things I don't think I owe and can't seem to get ahold of u haul to file a dispute can't pay if I don't understand charges

Laura Davis 
Rating:
4.0

Customer did not leave a comment.

Shannon Mosher 
Rating:
4.0

Customer did not leave a comment.

DAVID RIME 
Rating:
5.0

I had no issues when i rented a trailer. Thanks.

Tom Ledbetter 
Rating:
5.0

Nothing

sharolyn tapp 
Rating:
5.0

Customer did not leave a comment.

Adam King 
Rating:
5.0

Everything was great

KEVIN CREECH 
Rating:
2.0

Gas & spirits is a popular gas station/liquor store that also does Uhaul rentals. They are understaffed so it takes unreasonably long to acquire or return any equipment.

Justin Vasquez 
Rating:
5.0

Customer did not leave a comment.

BART ENGLISH 
Rating:
4.0

Customer did not leave a comment.

John Keenoy 
Rating:
5.0

Customer did not leave a comment.

WILLIAM OR DAWN TORLINA 
Rating:
5.0

Definitely recommend to friends and family

sharolyn tapp 
Rating:
5.0

Customer did not leave a comment.

sharolyn tapp 
Rating:
5.0

Customer did not leave a comment.

Darrell Crews 
Rating:
5.0

Customer did not leave a comment.

Alexander Shields 
Rating:
1.0

Hire competent people

Matthew Verzino 
Rating:
2.0

Customer did not leave a comment.

George Wilson 
Rating:
4.0

Customer did not leave a comment.

carol williams 
Rating:
3.0

Customer service was poor and didn’t check in the uhaul until the next day.

Loretta Roberts 
Rating:
4.0

Customer did not leave a comment.

Carolyn Lynch 
Rating:
5.0

Customer did not leave a comment.

LINDA RYAN 
Rating:
5.0

Customer did not leave a comment.

Chris Davis 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Robertson 
Rating:
4.0

Have someone at location to assist on removing the trailer from renters vehicle

chris mennemeyer 
Rating:
5.0

Easiest part of the process.

gary mangold 
Rating:
3.0

Come prepared to wait. The store is very busy and has one clerk, meaning a U-Haul transaction that has any issues can take forever. I took 45 minutes to get my trailer even though I had completed a pre-check-in.

Timothy McDonald 
Rating:
4.0

SHOULD HAVE MORE THAN (1) PERSON WORKING. HAD TO WAIT FOR ALL CUSTOMERS TO LEAVE BEFORE THEY CAN WAIT ON YOU.

James Greathouse 
Rating:
3.0

Customer did not leave a comment.

bobby rider 
Rating:
2.0

The tow dolly I rented, the strap would not loosen so didn’t even get to use it

Jessica Ramirez 
Rating:
5.0

Great service 👍

Mitch Moore 
Rating:
3.0

Yeah you charged me $35 extra and I don't know why

Phil Crimi 
Rating:
5.0

Customer did not leave a comment.

Sandy Sturtz 
Rating:
5.0

Customer did not leave a comment.

Sandy Sturtz 
Rating:
1.0

Customer did not leave a comment.

Lucas Tate 
Rating:
5.0

Service was friendly and fast. I think this location does everything they can to make it easy for the customer.

Paul Justice 
Rating:
5.0

Our UHaul leaked in the front attic and midway just in front of the wheel-wells. The front just impacted clothing which was a mess, but corrected with time-but a serious pain during a move. The midway leak, damaged two in-tables. We drove through rain during the evening and unloaded the next morning so unfortunately the wetness sat overnight. Other than that the staff at the location was great. I will email the regional manager about the leak as well.

Patricia Miller 
Rating:
3.0

Customer did not leave a comment.

Nicholas Margiotta 
Rating:
3.0

I have rented a lot of trucks with U-Haul and I can say that this was the worst experience I have ever had. The truck would not drive in a straight line, it vibrated and shook so much that it was uncomfortable to drive. This thing is quite frankly dangerous to be on the road and you haul should be ashamed to be renting this. It is quite clear that this has not been serviced in quite some time (reinforced by the fact the washer fluid was empty). The location is good. Fast, personable, good selection of equipment.

Michael Goulty 
Rating:
5.0

Make sure you reserve online. The help are not trained to do uhaul rentals and it turns to chaos.

Steven Olds 
Rating:
5.0

Customer did not leave a comment.

freida mcmurray 
Rating:
3.0

The tail lights and side marker lights were not working. I didn’t notice them when I picked it up. It wasn’t until after dark that it became apparent. I told the attendant when I returned it. Nice that they were open on Sunday.

Mike Goforth 
Rating:
4.0

This store was absolutely awesome. Clean friendly

RONNIE KENDRICK 
Rating:
5.0

I don’t think previous person who used truck filled the tank all the way up. Unless those trucks get 2miles per gallon I drove 43 miles and I took almost 8 gallons doesn’t really add up

Andrew Leonard 
Rating:
5.0

Customer did not leave a comment.

Katherine Johnston 
Rating:
5.0

Customer did not leave a comment.

BAKER MICHAL 
Rating:
3.0

Cab was dirty. Back of truck left black marks on mattress and furniture. A/C temp knob was stuck/glued on warm which made for uncomfortable drive.

Robert Bax 
Rating:
5.0

The Air conditioner in the truck did not work, after a long day of loading not to have air for 131 mile dive home was not pleasant.

Daniel Harris 
Rating:
4.0

Customer did not leave a comment.

Carol Reeves 
Rating:
4.0

Get this location better internet service, their network link is bad... took a while to check in, It was faster to do it from my phone...

brian dezelsky 
Rating:
4.0

Customer did not leave a comment.

Deborah Kaba 
Rating:
4.0

The actual truck was filthy. It looked like the person that rented it before me had a mobile carpentry shop in it. There was sawdust and pieces of wood everywhere. The movers that I hired to help had to sweep out the truck. All of our mattresses and things ended up getting dirty. The blankets were also filthy.

Paul Tackett 
Rating:
5.0

Customer did not leave a comment.

Frank Honerkamp 
Rating:
5.0

Customer did not leave a comment.

Allison Brown 
Rating:
5.0

Customer did not leave a comment.

Alice Seyfried 
Rating:
5.0

Customer did not leave a comment.

Larry Allen 
Rating:
5.0

The equipment was in great shape and drove well.

PERRIN smith 
Rating:
4.0

Customer did not leave a comment.

Ronald Young 
Rating:
5.0

Customer did not leave a comment.

Christine Kostecki 
Rating:
5.0

The only downside is that there seemed to be a lot of other people moving. So their lot was extra full. Very friendly

Matthew Blase 
Rating:
4.0

Like night an day service

Richard James 
Rating:
5.0

Nothing, great experience all around, was very quick and easy. Good location, too.

Danny Horrell 
Rating:
5.0

Customer did not leave a comment.

Daniel Harris 
Rating:
4.0

Customer did not leave a comment.

Jacob Goebel 
Rating:
5.0

Customer did not leave a comment.

Jessica Guerra 
Rating:
5.0

All was well

Mark Porter 
Rating:
1.0

The attendant was on the phone with her child during most of our transaction. This rental turned into a chaotic mess. We ended up being charged twice with two different contracts. When we called to have it straightened out, the owner was rude and could not figure out what she had done. Just told us he didnt want to hear our side and told us to contact Uhaul. I will never again go back to this location. WORST EXPERIENCE EVER!!!

Steven Spires 
Rating:
3.0

When we went to return the truck I was confused about the amount due and instead of explaining to me what happen the man was extremely rude and did not explain anything

Sabrina Whitworth 
Rating:
2.0

They tried to charge me double for a 24hr rental. After arguing about the price the foreign guy was able to change the price. I will not be returning to this rental location.

james turner 
Rating:
2.0

Know what you’re doing. When I went to pick up the truck they returned and then told me they didn’t have a truck to fulfill a reservation. Then they tried giving me the wrong hand truck.

WILLIAM HUFFMAN 
Rating:
5.0

Customer did not leave a comment.

Cindy Sims 
Rating:
5.0

Customer did not leave a comment.

william long 
Rating:
5.0

Customer did not leave a comment.

Ron Little 
No reviews have been submitted for this location.

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