Customer Reviews for Gardners True Value
(U-Haul Neighborhood Dealer)

150 reviews

104 S Main St   Lone Pine, CA 93545

(760) 876-4264

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(760) 876-4264

104 S Main St
Lone Pine, CA 93545

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Nancy Hadlock 
Rating:
5.0

Customer did not leave a comment.

NANCY OSULLIVAN 
Rating:
5.0

Customer did not leave a comment.

DANIEL HOWE 
Rating:
5.0

Danny and Josh were great

Michael Kinberg 
Rating:
5.0

Customer did not leave a comment.

John Odell 
Rating:
3.0

A whole lot if you really want to know call !!!!!

eydie herrmann 
Rating:
4.0

Customer did not leave a comment.

Sherri Newman 
Rating:
5.0

Customer did not leave a comment.

Abhilash Itharaju 
Rating:
4.0

Customer did not leave a comment.

Joy West 
Rating:
5.0

Thanks!!!

John Smith 
Rating:
4.0

Right brake light out

Dawn Thieding 
Rating:
5.0

Customer did not leave a comment.

Dana Hodgdon 
Rating:
3.0

Customer did not leave a comment.

LARRY FREILICH 
Rating:
5.0

Customer did not leave a comment.

Greg Austin 
Rating:
5.0

Customer did not leave a comment.

James Larson 
Rating:
3.0

Customer did not leave a comment.

Francis Paone 
Rating:
4.0

The truck was dirty, the windshield was dirty, inside and outside. We have to clean it by ourselve. One headlight from the truck was broken, the other was not correct adjusted. To see anything at night, we have to switch the high beam on. Not acceptable.

MANFRED HORN 
Rating:
5.0

Small town professionalism at its best.

Richard Farrell 
Rating:
4.0

Customer did not leave a comment.

Cody Wooden 
Rating:
5.0

Your customer service rep who called me to tell me where to drop off the trailer was not hopeful in resolve issues I was having with the drop off location

John Wallace 
Rating:
1.0

The lady was overwhelmed by the new system. Took about a half hour to get the contract done.

rick whiteside 
Rating:
5.0

Customer did not leave a comment.

DOUG THOMPSON 
Rating:
5.0

The whole experience was excellent! Professional and courteous staff, questions answered, and return was easy. Thank you Gardner’s True Value!

Teresa McFarland 
Rating:
5.0

Customer did not leave a comment.

LAUREL WILCOX 
Rating:
5.0

Customer did not leave a comment.

Robert Huizar 
Rating:
4.0

Good service provided.

Bernard Friedrich 
Rating:
4.0

The only negative thing about the whole experience was that the business end of it is one in the town and the trailer pick up is at the other end of town. Other than that it was most excellent

CARY GILBERT 
Rating:
5.0

Customer did not leave a comment.

JAMES SUMMERVILLE 
Rating:
5.0

Customer did not leave a comment.

DONALD GOCKLEY 
Rating:
5.0

Better truck maintenance. Better Roadside Assistance response. The truck overheated and blew a hose losing all of the coolant. Called the local U-Haul who gave me a mechanics number. Mechanic wouldn't come without authorization from U Haul. Called Roadside Assistance, waited on hold for 45 minutes without a response. Submitted a Roadside Assistance request online, took 2 1/2 hours for them to call. I got tired of waiting and did a makeshift repair in a Home Depot parking lot so that I could get home. If I had been moving away and not doing a round trip rental rental we would have been stranded with a full truck miles from home with NO Assistance. Equipment maintenance is not the responsibility of the location but of U Haul. If they are going to rent trucks in Southern California in the summer when it is 100 degrees, the trucks should be able to perform without breaking down in those conditions.

GARY RATHBURN 
Rating:
5.0

This was the best uhaul experience I've ever had! Huge thanks to Don for all his help you guys really saved me.

John Thiel 
Rating:
4.0

Local salesman was great, he made the unreal expense less painful. That said, the cost was literally double the usual fee. 1500.00 to travel 380 miles ? When Uhaul was questioned- the answer was senseless. Basically because of COVID they can RIP you off. Thanks but no thanks.

Jenna Morgenstein 
Rating:
5.0

Customer did not leave a comment.

Joseph Coffey 
Rating:
2.0

Seems to be a confusing drop off, the address given on the contract is not the location that they, your representatives there would not allow me to drop off at the given address told me I would be charged extra if I left it there, so I took to some other place vague instructions from your representatives, but I managed to find it also, then the check in there wasn’t so bad, but I had additional charges, was not allowed enough miles by previous representative in bullhead city Az but not surprised by that it was a terrible experience there , then then I had to go back to the previous address to finish pay off, Monday morning start there for sure, well I could go into more detail but if you haven’t figured out that y’all need to reevaluate your independent stores well yall want be around much longer.

James Tolleson 
Rating:
5.0

Customer did not leave a comment.

Jaime Cervantes 
Rating:
4.0

Customer did not leave a comment.

David Wahlquist 
Rating:
5.0

The only glitch was when we returned the truck we refilled the gas tank completely but the destination attendant said that our paperwork indicated we only had to refill to a half tank. However, when we departed from Tustin Street in Orange we were told that the truck was full of gas and we were expected to return it filled. No problem and we’re going to be return customers.

Patrick Oswald 
Rating:
4.0

Customer did not leave a comment.

Genoveva Southey 
Rating:
3.0

Customer did not leave a comment.

PEYTON RAY 
Rating:
5.0

Customer did not leave a comment.

NANCY TYLER LAMAR 
Rating:
5.0

Customer did not leave a comment.

PATRICK OSWALD 
Rating:
2.0

The check out process needs to be completed in a different location. This is very difficult with no transportation available

GERHARD TRATTER 
Rating:
5.0

Customer did not leave a comment.

David Rodriguez 
Rating:
5.0

I drove straight from my start to my destination, yet the mileage was over by 43 miles. If your program can’t properly calculate the mileage, then you need to find another way to calculate it.

Steve Mobley 
Rating:
5.0

Customer did not leave a comment.

Aaron Hampton 
Rating:
2.0

This U-Haul location is not usually open on Sundays. It accommodates after-hours drop-offs with a key drop box, but the telephone number, street address, and drop-off instructions sent by U-Haul's automated system were incorrect: the telephone number is not answered on Sundays, and the drop-off location is different from the rental contract processing location.

Craig Rogers 
Rating:
5.0

Customer did not leave a comment.

Joseph Luttrell 
Rating:
5.0

Customer did not leave a comment.

Antoinette Mcmillen 
Rating:
4.0

Customer did not leave a comment.

Justin Schill 
Rating:
5.0

Customer did not leave a comment.

Joseph Luttrell 
Rating:
4.0

The woman who filled out the paperwork gave me two copies, one to give to the people where I turned it in, and one for my records. When I turned it in, they didn’t need a copy. No big deal.

Kristy Bowman 
Rating:
5.0

Customer did not leave a comment.

Wayne Held 
Rating:
5.0

Customer did not leave a comment.

Garrett Coffey 
Rating:
5.0

Customer did not leave a comment.

David Swieringa 
Rating:
5.0

Customer did not leave a comment.

Joseph Luttrell 
Rating:
5.0

Customer did not leave a comment.

Joseph Luttrell 
Rating:
5.0

Customer did not leave a comment.

Joseph Luttrell 
Rating:
5.0

Customer did not leave a comment.

Joseph Luttrell 
Rating:
5.0

Customer did not leave a comment.

David Hall 
Rating:
4.0

Keep up the good work

STARK JOHN 
Rating:
3.0

Customer did not leave a comment.

Judy Weisman 
Rating:
4.0

It was a little confusing to drop off the truck at one location and provide the form at another. Thankfully I got a ride from one of the employees. Great people!

Olaf Schulz 
Rating:
5.0

Customer did not leave a comment.

Gary Rathburn 
Rating:
5.0

Customer did not leave a comment.

NELLS ROTCHSTEIN 
Rating:
4.0

if you could complete the rental paper work at the same location as where you pick up the equipment it would be better.

TED PEDERSEN 
Rating:
5.0

Excellent customer service and friendly, helpful proprietors.

Robert Deforrest 
Rating:
5.0

Customer did not leave a comment.

Kathy LaMaster 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS MIKALOWSKY 
Rating:
5.0

Personal service and a ride to Gardners Lumberyard to pick up my rental. Margaret was great!

KIM JOE ERDELEN 
Rating:
5.0

Customer did not leave a comment.

virginia rubio 
Rating:
5.0

I just wanted to thank you guys at the U-haul center for your help you guys were awesome

JUSTIN CHAVIRA 
Rating:
3.0

We were having mechanical problems with our plane so had to rent a U-Haul to get home to Sandy Valley, NV (no other car rentals in LonePine, CA) We had to sign up for the u-Haul at a True Value Hardware store and pick up the truck at a location a mile away...luckily the folks at the hardware store were able to give me a ride to pick up the truck...I appreciated their courtesy. The inside of the cab was dirty with someone else's gum wrappers in the cup holders and dirty dashboard.

JACKIE VANDERVEEN 
Rating:
1.0

First off, the man who opened up was late and when we pulled in no one came out to greet us although he saw us waiting for him. We had no idea there was a drop box since we've never traveled one way. Finally when the man came out he told us we needed to do the unhooking of the trailer and we had to park the truck. We explained to him we were not aware of that and that uhaul told us we could just drop off at the location closest. We also informed him that we were running late for our new jobs and he responded with, "I didn't schedule you." When he finally came out to the truck because we didn't know how to unhook the trailer we said we had to go and he said, "get the fuck on then." Prior to pulling up at the drop off location we had to fill the tank three times to get it to 3/8 of the tank and we made sure it was cleaned out. The day after our drop off we received an email stating that we dropped off at 9 and the tank was less then what we filled it too. So not only was he rude, he lied and is charging us about $90 falsifying that we failed to comply with uhauls policy. How can uhaul do business with people like this? I called to make a complaint and the woman I spoke with, Veronica, was also due. She kept cutting me off and had no sympathy for my situation. Once I called her out on her rudeness and he lack of good customer service she somewhat changed her attitude. As a customer who has spent hundreds of dollars on your company, I feel offended by the lack of customer service. Is this how you treat people who spend hundreds and thousands of dollars on making your company what it is? Is this the motto for your company? How do you correct shady transactions only based on your contract with these "drop off locations" ? Do the customers have no say in these charges? Does uhaul just accept these charges and penalize hard working and honest customers? I am mortified with how uhaul conducts business and I will not continue to do business with a company such as this if you do not investigate and cater to your customers.

nandyna sim 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN ELLIOTT 
Rating:
4.0

Everyone was super nice and answered all my questions.

PRISCILLA WITWER 
Rating:
3.0

It was 100 miles round trip from the location promised for pickup. I'm 70 yrs. old and I didn't need the extra stress on this move. Lost an entire day just driving to pick truck up. Not Happy. Saving grace was I was given extra day and miles.

Susan Purcell 
Rating:
5.0

Customer did not leave a comment.

Richard Brown 
Rating:
5.0

Customer did not leave a comment.

James Young 
Rating:
4.0

Customer did not leave a comment.

joseph trizinsky 
Rating:
5.0

I couldn't recall the address to drop off the trailer. Upon calling the Uhaul 800 number I was given the wrong address for drop off in Lone Pine, CA. You have to drop off your Uhaul at one address and then check in at another address. Strange...but everyone was nice and helpful.

Gail Conway Davenport 
Rating:
5.0

Customer did not leave a comment.

Justin Schill 
Rating:
4.0

Customer did not leave a comment.

Joe Gutierrez 
Rating:
1.0

Horrible person. Yelled and screamed at us. Never did business with such a terrible person. Made false charges to our acccounr, said we left trash in the vehicle. This is what we do for a living and our diriver's would never leave trash in any vehicle. was angry that the unit was left at Motel because there wasn't a safe place to leave at adress on contract.

brad moody 
Rating:
5.0

Customer did not leave a comment.

Beverly Vander Wall 
Rating:
5.0

Customer did not leave a comment.

Christopher Marks 
Rating:
5.0

Customer did not leave a comment.

Janeth Castro 
Rating:
4.0

Customer did not leave a comment.

norman noftsier 
Rating:
4.0

Customer did not leave a comment.

Derek bomholt 
Rating:
4.0

Customer did not leave a comment.

KATHY LAMASTER 
Rating:
5.0

This place is awesome, very friendly and helpful as always.

SAMANTHA STEVENS 
Rating:
5.0

Nothing in my opinion. Everyone was helpful. The vehicle was well maintained and made this move without incident.

LAURA WISE 
Rating:
5.0

none

sam dixon 
Rating:
5.0

Not a thing…

BEVERLY VANDERWALL 
Rating:
5.0

Customer did not leave a comment.

BARBARA SOUTHEY 
Rating:
5.0

Customer did not leave a comment.

ANGELIC BELLVILLE 
Rating:
5.0

I called ahead and found out the location would be closed on my arrival and they made it very easy for me using a key drop box.

William Alcala 
Rating:
5.0

Customer did not leave a comment.

RONNIE SANGCHAN 
Rating:
5.0

I hope I never move again however I was impressed with the customer service and the truck. Thanks.

DONALD BRIGHT 
Rating:
1.0

They never have the equipment on site. I had to drive an extra 20 miles to pick up truck, and it wasn't the size I wanted. Last time I used this location, it was a poor experience again, as I had to travel 100 extra miles round trip to pick up equipment. If these businesses want to have the contract with u-haul, they should be better organized, and have the equipment that I had reserved way in advance.

Donna Pradt 
Rating:
3.0

Customer did not leave a comment.

Anne McNeff 
No reviews have been submitted for this location.

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