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Martell D.
Customer Reviews for FunShine Sports Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't think any improvements are needed. Kent went out of his way to help us. The truck was exactly what we required. Thank y9u
daryl E.Everything was perfect!! Thus gentleman is wonderful. He took good care of his equipment,. Customer service is great !! Ty so much , Jan Farr
JANET F.Your doing a great job. Thanks for your services
Mace B.The equipment was clean, well taken care of, and the customer service was the best we have seen at U-Haul.
Nancy C.Simply dropped the rental after hours, but the follow through (final billing) was clear and correct.
Doug S.Issues with getting the keys. Waited for customer service for 45 min. Talked to 2 agents. App froze and could not get key instructions. Movers waiting for an hour for me to arrive. Please fix the app. :(
Justin R.Customer service
selestin M.Nothing. They have Fast and Friendly service. I would recommend Funshine Sports to anyone.
rudy R.The owner of this location is the best 👌 very kind, helpful and most of all very patient with me, thankyou so much.
Bruce B.The only problem I had was I didn't get the text on how to return until after I had returned it so I had parked, locked and turned in the key before I had pictures. I was just told to fill with gas and put key in drop box because it was after hours.
Ann H.The shop on main Street at Brigham is excellent the man that he us is wonderful 👏 Thankyou.
Angelina B.Nice guy
rigo R.When I called the day before the older man was rude on the phone and said "I don't turn on the U-Haul computer until 9:30am. It was 9:15am. When we arrived the next day, he was again rude, dismissive and told me since I chose 24/7 he had "nothing to do with it". I chose 24/7 because he told me the day before he doesn't do U-Haul work before 9:30 and we were scheduled for a 9:00am pickup. He told me the keys are in the back of the truck. I asked how to get the keys and he told me he had nothing to do with it I would need to figure it out online. My husband called the other Brigham City U-Haul location to see if they could help. Alan with Brigham Distributing not only spoke to my husband over the phone, he drove to where we were and spent 30 minutes helping us. This is a location with poor cell signal so trying to download the U-Haul app and call the U-Haul 1-800 number proved difficult. Alan, with Brigham Distributing, was fantastic, helpful and professional. U-Haul needs to be aware that Alan went above and beyond to help us when the man at Funshine Sports was of no help. When we got into the truck, it was dirty on the inside, potato chips and sunflower seed shells in the cup holder. The driver's side mirror was very loose so every time my husband had to change lanes he had to crank the window down by hand and reach out and move the mirror to see if he could change lanes. It was scary and felt unsafe. We were traveling 16 hours on the highway so this was unacceptable to say the least. I have to believe U-Haul would expect their locations to provide better, cleaner equipment for their customers.
WENDE D.Very helpful
Jonathan M.I needed a uhaul at a closer location and I needed it early. I didnt get either!!
Lanettechris P.Only one guybrinnutje whole place. Had to wait several times during checkout while he helped others. Nice guy, though. Shop is a huge mess. Open razor laying on desk.
Ian B.The host of Sunshine is rude and presumptuous.
Bennington J.I had a really bad experience with the app and getting approval for the truck. It took way too long and it had me upload pictures even though I did that already long before the scheduled pickup day. The pickup location and the truck itself were both excellent.
Jordan L.Good service no issues
James B.It was dirty and disorganized inside but the staff was friendly and they had the truck so I guess it was okay.
Cameron E.The owner was grumpy the day I picked up. He told me to "Hurry up! I've got things to do."
Paul M.The process and availability was perfect and easy. Thank you
ALANA M.This owner/Operation is one of the nicest and most helpful people I have ever worked with on moving, I have lived all over the United States and Internationally and I have never been treated so great. Thank you
Craig B.I was very satisfied with this dealer, I received quick and exceptional service . Thank you
Peter S.I turned in the truck after hours and did online turn-in, so did not interact with anyone at this site. It was easy to find though.
Cary N.The truck was ready to go when we arrived. Paper work was done fairly quick. We will be renting one again next week.
Rick P.Your online express pick up nearly didn't let me get the truck. And when something was wrong the online agents wouldn't tell me anything just kicked me out of the pick up process. I wasted an hour trying to figure out how to get the truck I gave up on your crappy service and did everything in person with the location owner he got me the truck I needed in no time. I would never recommend using the online "express" service. When I tried to chat with the agents they wouldn't answer or tell me what was happening for 10 minutes or so. As a customer I have no clue what's happening then the app kicks me out saying I can't be verified and lists three possible reasons... Great so I have to try and fix one or all three of the things not knowing which is the issue?
Sean L.Stay open later than 12:30 Saturday afternoon. I had to do self check in. And hire an employee or two to speed up service. On a previous visit, he took a long time to get me checked out, and then told me he doesn't even want to do UHaul service any more, because it takes him away from his other business and is not profitable.
Brian C.Unit was covered in dead bugs. Windshield washer fluid froze half of the way through our move.
Jennie R.The store owner needs some training on helping customers with the online/mobile ordering process - which, by the way, is exceedingly glitchy. But when neither the customer nor the store owner knows what to do, that causes real problems on what is guaranteed to be an already stressful day for every single customer who finds themselves in need of a U Haul.
Nicole B.Everything was Perfect. Kent was so friendly and professional. We loved picking up the U-Haul at this location and will recommend it to anyone that needs a rental in Tremonton location.
Marie M.The poor guy had like 4 groups waiting and yet he kept his cool. Good customer service and the shop was really cool because of the stuff that he had to sell.
KERI T.I wasn't told that there were miles I can't go over. This is advertised at 39$. My total was 109$. Wasn't bad I can handle that. The previous person left their keys in the car. I was trying to be a good person and drove it to the original dealer. I was charged 300$ for going over miles. That is absolutely unacceptable. Way too much money. I would rather make 50 trips in my car than ever rent one of these trucks again.
Casey C.Geat customer service
tim R.Kent was extremely helpful
lars J.Kent was terrific
lars J.Very friendly and easy location
david M.The gentleman there was very friendly and accommodating and I would reccomend this location to anyone I know.
Matthew C.Great customer service. Went above and beyond for our reservation.
Thomas M.U-Haul call center is horrible. They couldn't fulfill my reservations and would not help me with a solution. I had to find my own trailer. I will not be using U-Haul again.
Michael J.This gentleman was great! Highly recomend his location!
Clint D.Mgr helpful, fast, efficient, had good selection of vehicles & trailers.
Wes R.Nothing all went well. Thanks for extending the truck for another day.
Michael B.N/A
Feliz R.N/A
Feliz R.