Customer Reviews for Frost Event Center
(U-Haul Neighborhood Dealer)

93 reviews

302 Broadway St   Waterloo, IA 50703

(319) 595-2000

Location Hours

  • Mon-Sat: 11 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(319) 595-2000

302 Broadway St
Waterloo, IA 50703

Services at this Location:

Location Hours

  • Mon-Sat: 11 am - 6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gentleman man that worked there is a very nice guy! This is my second time picking up a rental from this location and both times have been great!

JAMES D. 
Rating:
1.0

Was charged 4 days when I only had it for 3. Called uhaul customer service about it, and apparently I had to click a link in my email to complete the drop off after leaving the key in the box. Because I didnt do that, I'm charged an entire day rental fee? The key was in the box and the truck was in the lot BEFORE HE WAS EVEN OPEN. I'm pretty outraged about it. $40 isn't a lot of money, but the fact that my original reservation WASNT SET UP FOR AN ONLINE CHECK IN AND CHECK OUT. I was called ONE HOUR before my original reservation for a 26' truck and was told that I not only had to go to a different location, but I also was getting a smaller truck. The service rep made this new reservation the 24/7 pick up and drop off. So thanks for the $50 for my trouble with that, but then I Turn around and am charged an extra $40?? Absolutely a terrible experience with uhaul across THREE contact points. Two physical locations and the customer service line. NEVER AGAIN.

KEVIN M. 
Rating:
5.0

Everything good and customer service is also good. Thank you for helping me and my family especially because we don't have here in Iowa. Thank you so much.

Mathson B. 
Rating:
2.0

I had to wait about 20 minutes for the manager to arrive. He told me to call him before I got there. When I called him telling him I was almost there...5 minutes away he told me to call back when I was sitting in the lot. I did and it took him the 20 minutes to arrive. I hooked up my own trailer before he arrived and checked lights. He was upset because I hooked it up but I didn't want to wait. The trailer had mud inside which I never cleaned out because I hauled a golf cart but it was not clean on pick up. Overall very disappointing.

John B. 
Rating:
5.0

Good customer service.

Patrick B. 
Rating:
5.0

Will, has great customer service so the whole moving situation went very smooth!

Jonbenet J. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
3.0

Have the equipment that we reserved ready and not send us on a goose chase trying to get the equipment

MIGUEL P. 
Rating:
1.0

I did not get my refund back back

FRANK G. 
Rating:
3.0

Customer did not leave a comment.

Jennifer K. 
Rating:
1.0

The guy is ruined, crappie smelly place. Very unsafe environment. Don't recommend this place. Go to University location

TOMMY N. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY H. 
Rating:
1.0

Proprietor was not easy to work with. Tried to change my pickup time to several hours later because "I've got things to do". Trailer was dirty. Not very helpful and very slow, even though he said he had to go.

DANIEL W. 
Rating:
1.0

The truck was dirty inside. Clearly not sanitized. Cigarette ash on dash, opened packet of mayonnaise on floor, overall dirty. Truck did not ride very well. Checked air in tires and one needed air. I think we deserve a credit of some kind for this situation.

RANDY K. 
Rating:
5.0

William was awesome. He not only took care of our uhaul needs he also made she we were able to take care of my 11 month old grandson after a long car ride. Thank you!!

KASI M. 
Rating:
4.0

Very friendly and helpful.

JILL W. 
Rating:
3.0

The Frost location opens at 11 and the pick up was scheduled for 9 am- we did call Mr Frost and he was accommodating but this did delay the move.

JOE H. 
Rating:
5.0

Customer did not leave a comment.

BETHANY R. 
Rating:
2.0

U-Haul Equipment is well maintained. But the location is not clean enough and the operator is too slow.

HARSHA V. 
Rating:
5.0

Very helpful and attentive, a pleasure to deal with! Our truck was great, very clean and well maintained.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

NEIL E. 
Rating:
4.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE T. 
Rating:
5.0

Customer service was great, I would highly recommend

BRYAN O. 
Rating:
3.0

Customer did not leave a comment.

tim W. 
Rating:
5.0

Keep Up the Fine Work!!!

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Colleen L. 
Rating:
5.0

William was very friendly, accommodating and put me at ease as this was my first time renting a unable.

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

LILY D. 
Rating:
4.0

Best services with no excuses to rental

Roberto S. 
Rating:
5.0

Great customer service!

SANDY S. 
Rating:
5.0

William was phenomenal to work with!

KURT D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

The guy running the place was awesome. Very friendly and helpful.

STEVEN B. 
Rating:
4.0

Very friendly and helpful. Willing to be available and followed up in a timely manner.

SHARON H. 
Rating:
1.0

He gave us no walk through , told us it's over there go ahead , there was ashes in the ashtray , the man there over charged us when it was suppose to be .69$ per mile he charged my card 1.09$ per mile and then wasn't there when I went to drop it off he closed early he said. , then he asked me to take a picture of the mileage and the gas so he could check it in remotely I am not happy with the experience

CHRISTY W. 
Rating:
5.0

You can not go wrong with this excellent owner/operator. Very personable and professional. Will help you and explain anything you have questions on. Highly recommend!

JORDAN S. 
Rating:
3.0

Turn signal and break lights on the right side did not work. Left side and running lights were ok. Tested the connection partway down the cable and it had all proper signals etc. upper left side top light was broke.

David C. 
Rating:
2.0

I dont feel I should have to pay for mileage to and from a location 45 min from my home when there is a dealer in my town I will never rent from u haul again

Annette B. 
Rating:
4.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

I feel that Mr. Frost did all that he could to make it a pleasant experience. Very knowledgeable and helpful.

Sherane W. 
Rating:
3.0

We did not get the dolly we rented and there was broken glass in the cargo area along with so much packing paper covering the whole floor. Other than that, the truck had full gas and worked fine.

Aleesha W. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
1.0

It looked like my vehicle hadn't been cleaned since the last driver. The cab was dirty and had trash on the drivers side floor. The gas tank was less than a 4th of the way full and there was a broken mirror in the back left from the last renters.

Gabrielle C. 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
5.0

Wonderful service! He personally made sure I got the truck I needed. I was very happy with my experience!!

NATALIE T. 
Rating:
5.0

Owner knowledgeable and friendly

Janette G. 
Rating:
3.0

Better communication. I was not aware that it was not open and someone was sitting waiting for me. Also, the time reported to them that I would be there, was not the time i gave them.

kathy H. 
Rating:
5.0

Customer did not leave a comment.

Brianna G. 
Rating:
5.0

Customer did not leave a comment.

Nizama M. 
Rating:
5.0

Thanks but fix rearview mirror

Joshua K. 
Rating:
5.0

The person who helped me was quick and got me on my way.

LOUIS N. 
Rating:
5.0

Customer did not leave a comment.

Ta'Nia C. 
Rating:
3.0

The truck has trash in it (e.g., coffee cup, crumbles everywhere, and had a foul smell for the beginning of our trip. The seats were comfortable. The lack of USB, cruise control, and steering wheel adjustment is challenging.

Steven P. 
Rating:
1.0

Never returned my call when they charged me for moving equipment that I never got. Still can't get in contact with them about it

Reid M. 
Rating:
1.0

TERRIBLE experience here. When we dropped it off, they said we have to pay for 4 extra days (the truck was due Monday, we dropped it off Thursday... so that would be 3 days, not 4). I received an email stating I owed over $400, with almost no explanation. So when I called to get more information, the woman on the other end of the phone was no help and very condescending. As I previously stated, we were not made aware that the insurance is an additional $28/day, so when I expressed my confusion and frustration, the woman was not helpful whatsoever. Will likely NEVER use Uhaul again because of this experience, which is unfortunate because we move often. Our truck was supposed to cost only $700, and because of this misinformation, we are supposed to pay over $1,000 (which I will be pursuing with Uhaul's customer support).

JAROD H. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer service is great and the pricing is affordable. Mr Frost is the best keep up the good work. You are doing a wonderful job.

LaTisha N. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Addison J. 
Rating:
5.0

Very good experience. Nice, friendly and helpful.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

MAXIMILIAN H. 
Rating:
5.0

Customer did not leave a comment.

Travis J. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

The owner was amazing and very understanding, first time ever using uhaul definently a good experience

Hailey M. 
Rating:
5.0

No improvement needed great customer service

Shylandra M. 
Rating:
1.0

There was no one there at all. I had to leave it there , take pictures and I still got charged. I have know clue why. It's not fare

Cathy H. 
Rating:
4.0

Customer did not leave a comment.

Harvey A. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Everything was excellent for me

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
1.0

Was over charged from price I set up online. He never showed me milage or walked through so I could point out any damages. Radio did not work. He had the return time at 5pm and I did not check it out till 6:18pm. I tried calling number on contract to see if I could extend it for one hour that number was not correct number. Milage rate was a joke. And he kept calling me whole I was at work and the truck was returned. And then charged me double

KAYLA R. 
Rating:
5.0

Awesome 👌

Evie P. 
Rating:
2.0

Owner not computer literate. Had to telephone supervisor twice. Took over an hour to get equipment on the road. This rental was screwed up from the start. Paid for a 26' truck. Didn't get the truck, had to settle for a smaller truck and use cars for the remainder. Will never pay ahead again with uhaul.

Edward H. 
Rating:
3.0

The pick-up locution was under construction so it was a bit messy. Give the owner another month to get things in order. The man who took care of me did a fine job.

George L. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
2.0

The guy was friendly enough, but getting the trailer took over an hour. We had a reservation and had checked in online complete with uploading driver's license. The worker, copied the driver's license anyway. It took him a long time with the person ahead of us since they did not have a reservation. Interior of building needs some work-ceiling is partially open, bathroom did not look usable, duct work hanging out of the ceiling. We will use another location.

Peter S. 
Rating:
4.0

thank you

BRUCE L. 
Rating:
1.0

only gave us one bad of furniture blankets and so far have charged us for two, this place is very poor....

Zachary V. 
Rating:
5.0

Knowledgeable and kind hearted

Steve H. 
Rating:
5.0

He was very friendly and came in early on a Sunday so could get equipment for a move! Would highly recommend.

Ramah H. 
Rating:
3.0

We needed a 26ft truck for our move. and was told the only way we were able to get one was to drive 2 hours one way to pick one up. This is unacceptable when moving across the country.

Rachel M. 
Rating:
1.0

Supply them with the actual trailer that was paid for. We were not able to move a couch & a mattress & box spring to new location because U-Haul presented a4x8 trailer when we had reserved & paid for a 5x8. WE WILL NEVER RENT FROM UHAUL AGAIN!

Pam L. 
Rating:
5.0

Customer did not leave a comment.

Dan A. 
Rating:
2.0

I don't need a fancy location or anything. This was sufficient and I wasn't required to wait long which I appreciated. The gentleman was nice, friendly and worked to get me on the road quickly. The location is a work in progress and it sounds like he's going to improve the physical location with some time/effort.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

I had trouble getting the app to accept my email address. Then it wouldn't take my phone number. It never did show my order. Scanning the code on the truck did not work. So William Grist came to our rescue! He was kind, understanding and very helpful on a Sunday morning. The truck had several pieces of tape on it holding down what looked like weather stripping. He contacted his supervisor about switching trucks. The supervisor said it was left over tape from having a window installed. The picture on the website that asked if I accept the condition, showed the weather stripping elevated above the window. The supervisor said it would be fine. William Frost went above and beyond helping me and my son.

Natalie P. 
Rating:
2.0

I guess this is just a drop off spot and not a office set up for uhaul customers to do buisness but great doing business with u and I would recommend ur services and use ur services in the future

Sandra G. 
Rating:
3.0

You have Horrible customer service, you do NOT explain what your paying for then get charged, and don't give copies of any paperwork. Will not be coming to you again.

Malina C. 
Rating:
2.0

Customer did not leave a comment.

Joan S. 
Rating:
5.0

Customer did not leave a comment.

Senad K. 
Rating:
1.0

Had 12pm appointment but nobody was there. I had to call him twice. I had to wait for him for over an hour! Then failed to check my trailer back in and I was charged for 2 days even though I had it only 3 hours. I even sent him proof (I took pictures and sent them to him)

Russ B. 
No reviews have been submitted for this location.

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