Owner knowledgeable and friendlyJanette G.
Customer Reviews for Frost Event Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Better communication. I was not aware that it was not open and someone was sitting waiting for me. Also, the time reported to them that I would be there, was not the time i gave them.kathy H.
El cliente no dejó un comentario.Brianna G.
El cliente no dejó un comentario.Nizama M.
Thanks but fix rearview mirrorJoshua K.
The person who helped me was quick and got me on my way.LOUIS N.
El cliente no dejó un comentario.Ta'Nia C.
The truck has trash in it (e.g., coffee cup, crumbles everywhere, and had a foul smell for the beginning of our trip. The seats were comfortable. The lack of USB, cruise control, and steering wheel adjustment is challenging.Steven P.
Never returned my call when they charged me for moving equipment that I never got. Still can't get in contact with them about itReid M.
TERRIBLE experience here. When we dropped it off, they said we have to pay for 4 extra days (the truck was due Monday, we dropped it off Thursday... so that would be 3 days, not 4). I received an email stating I owed over $400, with almost no explanation. So when I called to get more information, the woman on the other end of the phone was no help and very condescending. As I previously stated, we were not made aware that the insurance is an additional $28/day, so when I expressed my confusion and frustration, the woman was not helpful whatsoever. Will likely NEVER use Uhaul again because of this experience, which is unfortunate because we move often. Our truck was supposed to cost only $700, and because of this misinformation, we are supposed to pay over $1,000 (which I will be pursuing with Uhaul's customer support).JAROD H.
El cliente no dejó un comentario.Jacob W.
Customer service is great and the pricing is affordable. Mr Frost is the best keep up the good work. You are doing a wonderful job.LaTisha N.
El cliente no dejó un comentario.CASSANDRA W.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Addison J.
Very good experience. Nice, friendly and helpful.Steven R.
El cliente no dejó un comentario.MAXIMILIAN H.
El cliente no dejó un comentario.Travis J.
El cliente no dejó un comentario.James D.
The owner was amazing and very understanding, first time ever using uhaul definently a good experienceHailey M.
No improvement needed great customer serviceShylandra M.
There was no one there at all. I had to leave it there , take pictures and I still got charged. I have know clue why. It's not fareCathy H.
El cliente no dejó un comentario.Harvey A.
El cliente no dejó un comentario.TIMOTHY C.
Everything was excellent for meLisa B.
El cliente no dejó un comentario.William R.
Was over charged from price I set up online. He never showed me milage or walked through so I could point out any damages. Radio did not work. He had the return time at 5pm and I did not check it out till 6:18pm. I tried calling number on contract to see if I could extend it for one hour that number was not correct number. Milage rate was a joke. And he kept calling me whole I was at work and the truck was returned. And then charged me doubleKAYLA R.
Awesome ðŸ‘ŒEvie P.
Owner not computer literate. Had to telephone supervisor twice. Took over an hour to get equipment on the road. This rental was screwed up from the start. Paid for a 26' truck. Didn't get the truck, had to settle for a smaller truck and use cars for the remainder. Will never pay ahead again with uhaul.Edward H.
The pick-up locution was under construction so it was a bit messy. Give the owner another month to get things in order. The man who took care of me did a fine job.George L.
El cliente no dejó un comentario.James C.
The guy was friendly enough, but getting the trailer took over an hour. We had a reservation and had checked in online complete with uploading driver's license. The worker, copied the driver's license anyway. It took him a long time with the person ahead of us since they did not have a reservation. Interior of building needs some work-ceiling is partially open, bathroom did not look usable, duct work hanging out of the ceiling. We will use another location.Peter S.
thank youBRUCE L.
only gave us one bad of furniture blankets and so far have charged us for two, this place is very poor....Zachary V.
Knowledgeable and kind heartedSteve H.
He was very friendly and came in early on a Sunday so could get equipment for a move! Would highly recommend.Ramah H.
We needed a 26ft truck for our move. and was told the only way we were able to get one was to drive 2 hours one way to pick one up. This is unacceptable when moving across the country.Rachel M.
Supply them with the actual trailer that was paid for. We were not able to move a couch & a mattress & box spring to new location because U-Haul presented a4x8 trailer when we had reserved & paid for a 5x8. WE WILL NEVER RENT FROM UHAUL AGAIN!Pam L.
El cliente no dejó un comentario.Dan A.
I don't need a fancy location or anything. This was sufficient and I wasn't required to wait long which I appreciated. The gentleman was nice, friendly and worked to get me on the road quickly. The location is a work in progress and it sounds like he's going to improve the physical location with some time/effort.Jason H.
El cliente no dejó un comentario.Robert B.
I had trouble getting the app to accept my email address. Then it wouldn't take my phone number. It never did show my order. Scanning the code on the truck did not work. So William Grist came to our rescue! He was kind, understanding and very helpful on a Sunday morning. The truck had several pieces of tape on it holding down what looked like weather stripping. He contacted his supervisor about switching trucks. The supervisor said it was left over tape from having a window installed. The picture on the website that asked if I accept the condition, showed the weather stripping elevated above the window. The supervisor said it would be fine. William Frost went above and beyond helping me and my son.Natalie P.
I guess this is just a drop off spot and not a office set up for uhaul customers to do buisness but great doing business with u and I would recommend ur services and use ur services in the futureSandra G.
You have Horrible customer service, you do NOT explain what your paying for then get charged, and don't give copies of any paperwork. Will not be coming to you again.Malina C.
El cliente no dejó un comentario.Joan S.
El cliente no dejó un comentario.Senad K.
Had 12pm appointment but nobody was there. I had to call him twice. I had to wait for him for over an hour! Then failed to check my trailer back in and I was charged for 2 days even though I had it only 3 hours. I even sent him proof (I took pictures and sent them to him)Russ B.