Customer Reviews for Frontline Total Auto Care
(U-Haul Neighborhood Dealer)

220 reviews

100 S Walker St   Princeton, WV 24740

(304) 487-9401

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 487-9401

100 S Walker St
Princeton, WV 24740

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

To much out of the way, hardly no space to drop the trailer

larry miller 
Rating:
5.0

Customer did not leave a comment.

mary moore 
Rating:
5.0

Customer did not leave a comment.

Wayne Shrewsbury 
Rating:
5.0

Customer did not leave a comment.

Brian Vest 
Rating:
5.0

Mr. Sean has a great attitude

Paul Cook 
Rating:
5.0

Customer did not leave a comment.

Dawn Crigger 
Rating:
5.0

Customer did not leave a comment.

Paul Lambert 
Rating:
5.0

Customer did not leave a comment.

Randy Price 
Rating:
5.0

He was very friendly and was able to help me set things up for my truck with problems. Would definitely recommend this location.

Dawn Crigger 
Rating:
2.0

I called multiple times to extend my rental by 1 day. After multiple attempts i lêft a message and followed automated prompts. We were told that we were being charged 80 dollars in addition to the initial 100 deposit and the 40 for the 2 day rental. 180 for a 1 day rental late fee and fees to fill up with gas when it was over 3/4 full was ridiculous. I left feeling cheated and taken advantage of.

Michelle Harmon 
Rating:
3.0

Need make sure they know all the cost was told if went over in miles that it’s .40 cent a mile then on receipt they charge .96 cent a mile big difference an cost so unhappy with what I was told

David Farley 
Rating:
3.0

The garage was located right at a very busy intersection. Parking a personal car to go in to take care of business was dangerous. The UHaul trucks were located down the street on a totally different lot because the garage lot was completely filled up. The guy at the garage was very friendly and knowledgeable. He was juggling many different jobs and was proficient at them all. I was very impressed with his abilities.

Tracy Huffman 
Rating:
5.0

Customer did not leave a comment.

Ruth Urps 
Rating:
5.0

Customer did not leave a comment.

Mason Bowling 
Rating:
1.0

Someone's auto mechanic business - small lot overcrowded with cars waiting to be worked on. On one-way street so once you pass it trying to figure out how to get into the lot, you have to figure out how to get back around to it again. My husband jumped out of our vehicle to go ask where to return the 15-ft truck. He told us to just pull it up to the curb out front - which was clearly posted in multiple signs, "Jury Parking ONLY", being right across the street from the courthouse. We returned it a day early. The employee who had his head under a car hood, said he would look after it. Then, two days later, I receive a call from U-haul inquiring about my "overdue" truck rental. I explained about the above. He said he would contact them to get the confirmation return emailed. It finally came through later after that phone call.

Sylvia Penberthy 
Rating:
3.0

Customer did not leave a comment.

Henry Greenblhet 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA TUREK 
Rating:
4.0

The Reservation was made a week prior to pick up date an reserve truck wasn’t available Had to take a larger truck that in turn caused us to load on pickup truck then transfer to larger uhaul and was more fuel expense than planned

TONY HOGSTON 
Rating:
5.0

Got stuck with bill that wasnt mind should have been Brittany swiney.

Wayne Farmer 
Rating:
5.0

Customer did not leave a comment.

Michael Robertson 
Rating:
4.0

Customer did not leave a comment.

Timothy Ward 
Rating:
5.0

Customer did not leave a comment.

James Walters 
Rating:
5.0

I'm very happy with my experience at Frontline Total Auto Care. I wouldn't change a thing.

Blair Armbrister 
Rating:
4.0

Customer did not leave a comment.

Lindsay Heller 
Rating:
5.0

Customer did not leave a comment.

JEREMY LEICHLITER 
Rating:
5.0

Customer Service and ease was fantastic. Would definitely use again.

ChildLawServices Wallace 
Rating:
3.0

Customer did not leave a comment.

Terry Snook 
Rating:
5.0

Customer did not leave a comment.

Phillip Ball 
Rating:
5.0

Customer did not leave a comment.

george williams 
Rating:
5.0

I am a happy customer! I had keys in my hands in less than ten minutes. Great experience!

Marty Bullins 
Rating:
5.0

Customer did not leave a comment.

MIKE HARVEY 
Rating:
5.0

Customer did not leave a comment.

Jeremy Morgan 
Rating:
5.0

Customer did not leave a comment.

ANGIE LYNN MARTIN 
Rating:
5.0

Customer did not leave a comment.

Netta Norton 
Rating:
1.0

There was cars everywhere and no location to drop off equipment so it had to be left on the street

David Carson Jr 
Rating:
5.0

Customer did not leave a comment.

Steven Copeland 
Rating:
5.0

Customer did not leave a comment.

CANDACE ELISE HUDGINS 
Rating:
3.0

I must say the staff was very nice during my visit and it didn’t take long to be on my way. I should charge U-Haul the $15.00 for cleaning the trailer.

John Sutton 
Rating:
5.0

always friendly and willing to serve. good, clean, well maintained vehicles nice business man!

MIKE HARVEY 
Rating:
3.0

I almost got ran over by an unattentive driver while my partner was backing the truck into a tight space.

STEVEN DYE 
Rating:
5.0

Customer did not leave a comment.

John Orlicki 
Rating:
5.0

Customer did not leave a comment.

Jenna Domanico 
Rating:
5.0

Customer did not leave a comment.

Wilburn Gooslin 
Rating:
5.0

Customer did not leave a comment.

robert clower 
Rating:
5.0

Customer did not leave a comment.

emory kitchens 
Rating:
5.0

Customer did not leave a comment.

Victoria Autrey 
Rating:
5.0

This location was great the guy that waited on me was very nice and he explained everything i needed to know....great job.

Phillip DelGrande 
Rating:
5.0

Customer did not leave a comment.

Debora Fry 
Rating:
5.0

Nothing at all services was excellent Thank you William Hoston

William Hoston 
Rating:
5.0

Customer did not leave a comment.

Audrey Duncan 
Rating:
5.0

Customer did not leave a comment.

Sheila Hatfield 
Rating:
5.0

Everything went well as planned. It was a pleasure to work with them

Brenda Davis 
Rating:
4.0

Had a hole above the exhaust pipe

Floyd Tibbs 
Rating:
5.0

Very friendly and easy to work with.

rodney mayberry 
Rating:
5.0

Keep doing what your doing

JULIUS LASH 
Rating:
1.0

This location is very hard to find and almost impossible to find a place to park the truck.

Jetty Spicer 
Rating:
3.0

I had another 54 some odd dollars taken out of my account AFTER the truck was delivered on time and with more gas in it than it had. Plus the 100. 00 hold on my account. This has NOT mad me happy at all.

Feleesha Moran 
Rating:
3.0

All the people that work work there was nice and helpful. Just need to have more of a choose in rentals

Chris Parsons 
Rating:
5.0

??????

james deshazo 
Rating:
5.0

Customer did not leave a comment.

BILLY SAUNDERS 
Rating:
5.0

Customer did not leave a comment.

Roger Wickline 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CARTWRIGHT 
Rating:
5.0

This was my first experience renting a Moving Truck. Employee was very nice and courteous. He was very helpful with the whole rental process. Also super polite. Truck was clean and comfortable. Thank-you

ALICIA PRICE 
Rating:
2.0

Maybe a different place with it been a automobile station, not very clean

Cindy Townes 
Rating:
4.0

Representative was very friendly and curtious

DILLARD LESTER 
Rating:
5.0

Everything went as expected and the vehicle performed well. The manager of the location was very helpful.

rodney mayberry 
Rating:
4.0

I forgot to put the gas in the car and was charge $20 for gas when I could have only put like $5 in there to fill it up where it was supposed to. But I understand how the business works.

HOPE SMITH 
Rating:
4.0

Follow through with everything that you told me Such as still waiting to hear about the year storage that I was promised at the rental of the truck

Bradley Bunner 
Rating:
3.0

Customer did not leave a comment.

ANGIE MARTIN 
Rating:
5.0

Customer did not leave a comment.

Anthony Hall 
Rating:
2.0

Customer did not leave a comment.

david blaylock 
Rating:
5.0

Clean truck, friendly, helpful

DAVETTE HOYLMAN 
Rating:
5.0

Frontline was awesome very nice and polite gave me quality equipment to use I do recommend frontline to everyone

WAYNE BALL 
Rating:
5.0

Customer did not leave a comment.

SCARLET ABDELWAHED 
Rating:
5.0

Just keep what you are doing.

MARY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

james langridge 
Rating:
5.0

Customer did not leave a comment.

Mark Hill 
Rating:
1.0

Dropped off after hours. Location was confusing, lot was a mess, no clear path or area to leave the trailer. Very trashy facility. Will use them again.

Harlan Conley 
Rating:
3.0

Stop charging for gas buy the mile and having to replace the gas you use your paying for the same gas twice

kenneth woods 
Rating:
5.0

Customer did not leave a comment.

John Walls 
Rating:
5.0

Customer did not leave a comment.

Sheryl Born 
Rating:
4.0

Customer did not leave a comment.

Michael Bugh 
Rating:
5.0

Customer did not leave a comment.

Kitty Basham 
Rating:
3.0

Online reservation system is absolutely horrible. Stupidest app I have ever used. Needed to confirm a secondary person? Why not make that know before trying to reach someone who was unaware. Truck parked a block from office. I’ll never do that again

Cynthia romano Mcgraw 
Rating:
5.0

Great . . Super nice

donna edwards 
Rating:
5.0

Customer did not leave a comment.

alvin white 
Rating:
3.0

Truck dropped off at wrong location near Tazewell, VA (Claypool) rather than Princeton, WV. The following day we had to wait until Office opened to get keys and authorization to continue on to Princeton, causing extra day charge and fuel service. The computer locator should have reflected date U-Haul had control of truck May 28 rather than 29th. My bank account has been tied up for for 5-7 business days. Not easy to recover from due to other expenses already paid out on 6/1/19 by my bank.

Evelyn Matthews 
Rating:
5.0

Customer did not leave a comment.

MARY BRUNK 
Rating:
5.0

Customer did not leave a comment.

william cassidy 
Rating:
5.0

Very helpful and friendly representative (Shawn). The return was quick and easy.

maria rana 
Rating:
4.0

Customer did not leave a comment.

BRIAN STANLEY 
Rating:
5.0

Customer did not leave a comment.

Kenneth Johnson 
Rating:
3.0

Parking lot is crowded. Difficult to maneuver. Not great lights at night.

Brandy gillespie 
Rating:
4.0

Customer did not leave a comment.

DEBORAH LOWE 
Rating:
5.0

Customer did not leave a comment.

KATHIE SPRADLIN 
Rating:
5.0

Easy reservation and pickup. Great customer service at this location.

Jennifer Cable 
Rating:
3.0

my bill for two days was way more than expected . With charges that to me was not required. We have been gouged by add on charges. thanks

DONNA CARROLL 
Rating:
5.0

Customer did not leave a comment.

Bill Powers 
Rating:
2.0

The service was polite. I was explained the situations and such in a timely and respectful manner. However. The location to go pick up the keys is ridiculous. There is nowhere to park because of the multitude of cars already parked to be worked on. And worst of all, I’m pretty sure they tried to scam me into giving them more money. I turned my U-haul in on time, on the same day. However, they wrote on my receipt that I turned it in two days later and charged me an extra $35. Would not recommend.

Gabrielle Pendleton 
Rating:
5.0

Shawn is a very professional and conscientious U Haul dealer. He is attentive to all my needs. Never a problem. I recommend him highly.

RICHARD DOUGLAS 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top