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mary M.
Customer Reviews for Frontline Total Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr. Sean has a great attitude
Paul C.He was very friendly and was able to help me set things up for my truck with problems. Would definitely recommend this location.
Dawn C.I called multiple times to extend my rental by 1 day. After multiple attempts i lêft a message and followed automated prompts. We were told that we were being charged 80 dollars in addition to the initial 100 deposit and the 40 for the 2 day rental. 180 for a 1 day rental late fee and fees to fill up with gas when it was over 3/4 full was ridiculous. I left feeling cheated and taken advantage of.
Michelle H.Need make sure they know all the cost was told if went over in miles that it's .40 cent a mile then on receipt they charge .96 cent a mile big difference an cost so unhappy with what I was told
David F.The garage was located right at a very busy intersection. Parking a personal car to go in to take care of business was dangerous. The UHaul trucks were located down the street on a totally different lot because the garage lot was completely filled up. The guy at the garage was very friendly and knowledgeable. He was juggling many different jobs and was proficient at them all. I was very impressed with his abilities.
Tracy H.Someone's auto mechanic business - small lot overcrowded with cars waiting to be worked on. On one-way street so once you pass it trying to figure out how to get into the lot, you have to figure out how to get back around to it again. My husband jumped out of our vehicle to go ask where to return the 15-ft truck. He told us to just pull it up to the curb out front - which was clearly posted in multiple signs, "Jury Parking ONLY", being right across the street from the courthouse. We returned it a day early. The employee who had his head under a car hood, said he would look after it. Then, two days later, I receive a call from U-haul inquiring about my "overdue" truck rental. I explained about the above. He said he would contact them to get the confirmation return emailed. It finally came through later after that phone call.
Sylvia P.The Reservation was made a week prior to pick up date an reserve truck wasn't available Had to take a larger truck that in turn caused us to load on pickup truck then transfer to larger uhaul and was more fuel expense than planned
TONY H.Got stuck with bill that wasnt mind should have been Brittany swiney.
Wayne F.I'm very happy with my experience at Frontline Total Auto Care. I wouldn't change a thing.
Blair A.Customer Service and ease was fantastic. Would definitely use again.
ChildLawServices W.I am a happy customer! I had keys in my hands in less than ten minutes. Great experience!
Marty B.There was cars everywhere and no location to drop off equipment so it had to be left on the street
David C.I must say the staff was very nice during my visit and it didn't take long to be on my way. I should charge U-Haul the $15.00 for cleaning the trailer.
John S.always friendly and willing to serve. good, clean, well maintained vehicles nice business man!
MIKE H.I almost got ran over by an unattentive driver while my partner was backing the truck into a tight space.
STEVEN D.This location was great the guy that waited on me was very nice and he explained everything i needed to know....great job.
Phillip D.Nothing at all services was excellent Thank you William Hoston
William H.Everything went well as planned. It was a pleasure to work with them
Brenda D.Had a hole above the exhaust pipe
Floyd T.Very friendly and easy to work with.
rodney M.Keep doing what your doing
JULIUS L.This location is very hard to find and almost impossible to find a place to park the truck.
Jetty S.I had another 54 some odd dollars taken out of my account AFTER the truck was delivered on time and with more gas in it than it had. Plus the 100. 00 hold on my account. This has NOT mad me happy at all.
Feleesha M.All the people that work work there was nice and helpful. Just need to have more of a choose in rentals
Chris P.??????
james D.This was my first experience renting a Moving Truck. Employee was very nice and courteous. He was very helpful with the whole rental process. Also super polite. Truck was clean and comfortable. Thank-you
ALICIA P.Maybe a different place with it been a automobile station, not very clean
Cindy T.Representative was very friendly and curtious
DILLARD L.Everything went as expected and the vehicle performed well. The manager of the location was very helpful.
rodney M.I forgot to put the gas in the car and was charge $20 for gas when I could have only put like $5 in there to fill it up where it was supposed to. But I understand how the business works.
HOPE S.Follow through with everything that you told me Such as still waiting to hear about the year storage that I was promised at the rental of the truck
Bradley B.Clean truck, friendly, helpful
DAVETTE H.Frontline was awesome very nice and polite gave me quality equipment to use I do recommend frontline to everyone
WAYNE B.Just keep what you are doing.
MARY J.Dropped off after hours. Location was confusing, lot was a mess, no clear path or area to leave the trailer. Very trashy facility. Will use them again.
Harlan C.Stop charging for gas buy the mile and having to replace the gas you use your paying for the same gas twice
kenneth W.Online reservation system is absolutely horrible. Stupidest app I have ever used. Needed to confirm a secondary person? Why not make that know before trying to reach someone who was unaware. Truck parked a block from office. I'll never do that again
Cynthia romano M.Great . . Super nice
donna E.Truck dropped off at wrong location near Tazewell, VA (Claypool) rather than Princeton, WV. The following day we had to wait until Office opened to get keys and authorization to continue on to Princeton, causing extra day charge and fuel service. The computer locator should have reflected date U-Haul had control of truck May 28 rather than 29th. My bank account has been tied up for for 5-7 business days. Not easy to recover from due to other expenses already paid out on 6/1/19 by my bank.
Evelyn M.Very helpful and friendly representative (Shawn). The return was quick and easy.
maria R.Parking lot is crowded. Difficult to maneuver. Not great lights at night.
Brandy G.Easy reservation and pickup. Great customer service at this location.
Jennifer C.my bill for two days was way more than expected . With charges that to me was not required. We have been gouged by add on charges. thanks
DONNA C.The service was polite. I was explained the situations and such in a timely and respectful manner. However. The location to go pick up the keys is ridiculous. There is nowhere to park because of the multitude of cars already parked to be worked on. And worst of all, I'm pretty sure they tried to scam me into giving them more money. I turned my U-haul in on time, on the same day. However, they wrote on my receipt that I turned it in two days later and charged me an extra $35. Would not recommend.
Gabrielle P.Shawn is a very professional and conscientious U Haul dealer. He is attentive to all my needs. Never a problem. I recommend him highly.
RICHARD D.Fast and friendly.
timothy S.