Customer Reviews for Frontline Total Auto Care
(U-Haul Neighborhood Dealer)

221 reviews

100 S Walker St   Princeton, WV 24740

(304) 487-9401

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 487-9401

100 S Walker St
Princeton, WV 24740

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles O 
Rating:
3.0

To much out of the way, hardly no space to drop the trailer

larry m 
Rating:
5.0

Customer did not leave a comment.

mary m 
Rating:
5.0

Customer did not leave a comment.

Wayne S 
Rating:
5.0

Customer did not leave a comment.

Brian V 
Rating:
5.0

Mr. Sean has a great attitude

Paul C 
Rating:
5.0

Customer did not leave a comment.

Dawn C 
Rating:
5.0

Customer did not leave a comment.

Paul L 
Rating:
5.0

Customer did not leave a comment.

Randy P 
Rating:
5.0

He was very friendly and was able to help me set things up for my truck with problems. Would definitely recommend this location.

Dawn C 
Rating:
2.0

I called multiple times to extend my rental by 1 day. After multiple attempts i lêft a message and followed automated prompts. We were told that we were being charged 80 dollars in addition to the initial 100 deposit and the 40 for the 2 day rental. 180 for a 1 day rental late fee and fees to fill up with gas when it was over 3/4 full was ridiculous. I left feeling cheated and taken advantage of.

Michelle H 
Rating:
3.0

Need make sure they know all the cost was told if went over in miles that it’s .40 cent a mile then on receipt they charge .96 cent a mile big difference an cost so unhappy with what I was told

David F 
Rating:
3.0

The garage was located right at a very busy intersection. Parking a personal car to go in to take care of business was dangerous. The UHaul trucks were located down the street on a totally different lot because the garage lot was completely filled up. The guy at the garage was very friendly and knowledgeable. He was juggling many different jobs and was proficient at them all. I was very impressed with his abilities.

Tracy H 
Rating:
5.0

Customer did not leave a comment.

Ruth U 
Rating:
5.0

Customer did not leave a comment.

Mason B 
Rating:
1.0

Someone's auto mechanic business - small lot overcrowded with cars waiting to be worked on. On one-way street so once you pass it trying to figure out how to get into the lot, you have to figure out how to get back around to it again. My husband jumped out of our vehicle to go ask where to return the 15-ft truck. He told us to just pull it up to the curb out front - which was clearly posted in multiple signs, "Jury Parking ONLY", being right across the street from the courthouse. We returned it a day early. The employee who had his head under a car hood, said he would look after it. Then, two days later, I receive a call from U-haul inquiring about my "overdue" truck rental. I explained about the above. He said he would contact them to get the confirmation return emailed. It finally came through later after that phone call.

Sylvia P 
Rating:
3.0

Customer did not leave a comment.

Henry G 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA T 
Rating:
4.0

The Reservation was made a week prior to pick up date an reserve truck wasn’t available Had to take a larger truck that in turn caused us to load on pickup truck then transfer to larger uhaul and was more fuel expense than planned

TONY H 
Rating:
5.0

Got stuck with bill that wasnt mind should have been Brittany swiney.

Wayne F 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
4.0

Customer did not leave a comment.

Timothy W 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

I'm very happy with my experience at Frontline Total Auto Care. I wouldn't change a thing.

Blair A 
Rating:
4.0

Customer did not leave a comment.

Lindsay H 
Rating:
5.0

Customer did not leave a comment.

JEREMY L 
Rating:
5.0

Customer Service and ease was fantastic. Would definitely use again.

ChildLawServices W 
Rating:
3.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Customer did not leave a comment.

Phillip B 
Rating:
5.0

Customer did not leave a comment.

george w 
Rating:
5.0

I am a happy customer! I had keys in my hands in less than ten minutes. Great experience!

Marty B 
Rating:
5.0

Customer did not leave a comment.

MIKE H 
Rating:
5.0

Customer did not leave a comment.

Jeremy M 
Rating:
5.0

Customer did not leave a comment.

ANGIE L 
Rating:
5.0

Customer did not leave a comment.

Netta N 
Rating:
1.0

There was cars everywhere and no location to drop off equipment so it had to be left on the street

David C 
Rating:
5.0

Customer did not leave a comment.

Steven C 
Rating:
5.0

Customer did not leave a comment.

CANDACE E 
Rating:
3.0

I must say the staff was very nice during my visit and it didn’t take long to be on my way. I should charge U-Haul the $15.00 for cleaning the trailer.

John S 
Rating:
5.0

always friendly and willing to serve. good, clean, well maintained vehicles nice business man!

MIKE H 
Rating:
3.0

I almost got ran over by an unattentive driver while my partner was backing the truck into a tight space.

STEVEN D 
Rating:
5.0

Customer did not leave a comment.

John O 
Rating:
5.0

Customer did not leave a comment.

Jenna D 
Rating:
5.0

Customer did not leave a comment.

Wilburn G 
Rating:
5.0

Customer did not leave a comment.

robert c 
Rating:
5.0

Customer did not leave a comment.

emory k 
Rating:
5.0

Customer did not leave a comment.

Victoria A 
Rating:
5.0

This location was great the guy that waited on me was very nice and he explained everything i needed to know....great job.

Phillip D 
Rating:
5.0

Customer did not leave a comment.

Debora F 
Rating:
5.0

Nothing at all services was excellent Thank you William Hoston

William H 
Rating:
5.0

Customer did not leave a comment.

Audrey D 
Rating:
5.0

Customer did not leave a comment.

Sheila H 
Rating:
5.0

Everything went well as planned. It was a pleasure to work with them

Brenda D 
Rating:
4.0

Had a hole above the exhaust pipe

Floyd T 
Rating:
5.0

Very friendly and easy to work with.

rodney m 
Rating:
5.0

Keep doing what your doing

JULIUS L 
Rating:
1.0

This location is very hard to find and almost impossible to find a place to park the truck.

Jetty S 
Rating:
3.0

I had another 54 some odd dollars taken out of my account AFTER the truck was delivered on time and with more gas in it than it had. Plus the 100. 00 hold on my account. This has NOT mad me happy at all.

Feleesha M 
Rating:
3.0

All the people that work work there was nice and helpful. Just need to have more of a choose in rentals

Chris P 
Rating:
5.0

??????

james d 
Rating:
5.0

Customer did not leave a comment.

BILLY S 
Rating:
5.0

Customer did not leave a comment.

Roger W 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C 
Rating:
5.0

This was my first experience renting a Moving Truck. Employee was very nice and courteous. He was very helpful with the whole rental process. Also super polite. Truck was clean and comfortable. Thank-you

ALICIA P 
Rating:
2.0

Maybe a different place with it been a automobile station, not very clean

Cindy T 
Rating:
4.0

Representative was very friendly and curtious

DILLARD L 
Rating:
5.0

Everything went as expected and the vehicle performed well. The manager of the location was very helpful.

rodney m 
Rating:
4.0

I forgot to put the gas in the car and was charge $20 for gas when I could have only put like $5 in there to fill it up where it was supposed to. But I understand how the business works.

HOPE S 
Rating:
4.0

Follow through with everything that you told me Such as still waiting to hear about the year storage that I was promised at the rental of the truck

Bradley B 
Rating:
3.0

Customer did not leave a comment.

ANGIE M 
Rating:
5.0

Customer did not leave a comment.

Anthony H 
Rating:
2.0

Customer did not leave a comment.

david b 
Rating:
5.0

Clean truck, friendly, helpful

DAVETTE H 
Rating:
5.0

Frontline was awesome very nice and polite gave me quality equipment to use I do recommend frontline to everyone

WAYNE B 
Rating:
5.0

Customer did not leave a comment.

SCARLET A 
Rating:
5.0

Just keep what you are doing.

MARY J 
Rating:
5.0

Customer did not leave a comment.

james l 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
1.0

Dropped off after hours. Location was confusing, lot was a mess, no clear path or area to leave the trailer. Very trashy facility. Will use them again.

Harlan C 
Rating:
3.0

Stop charging for gas buy the mile and having to replace the gas you use your paying for the same gas twice

kenneth w 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

Sheryl B 
Rating:
4.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Kitty B 
Rating:
3.0

Online reservation system is absolutely horrible. Stupidest app I have ever used. Needed to confirm a secondary person? Why not make that know before trying to reach someone who was unaware. Truck parked a block from office. I’ll never do that again

Cynthia r 
Rating:
5.0

Great . . Super nice

donna e 
Rating:
5.0

Customer did not leave a comment.

alvin w 
Rating:
3.0

Truck dropped off at wrong location near Tazewell, VA (Claypool) rather than Princeton, WV. The following day we had to wait until Office opened to get keys and authorization to continue on to Princeton, causing extra day charge and fuel service. The computer locator should have reflected date U-Haul had control of truck May 28 rather than 29th. My bank account has been tied up for for 5-7 business days. Not easy to recover from due to other expenses already paid out on 6/1/19 by my bank.

Evelyn M 
Rating:
5.0

Customer did not leave a comment.

MARY B 
Rating:
5.0

Customer did not leave a comment.

william c 
Rating:
5.0

Very helpful and friendly representative (Shawn). The return was quick and easy.

maria r 
Rating:
4.0

Customer did not leave a comment.

BRIAN S 
Rating:
5.0

Customer did not leave a comment.

Kenneth J 
Rating:
3.0

Parking lot is crowded. Difficult to maneuver. Not great lights at night.

Brandy g 
Rating:
4.0

Customer did not leave a comment.

DEBORAH L 
Rating:
5.0

Customer did not leave a comment.

KATHIE S 
Rating:
5.0

Easy reservation and pickup. Great customer service at this location.

Jennifer C 
Rating:
3.0

my bill for two days was way more than expected . With charges that to me was not required. We have been gouged by add on charges. thanks

DONNA C 
Rating:
5.0

Customer did not leave a comment.

Bill P 
Rating:
2.0

The service was polite. I was explained the situations and such in a timely and respectful manner. However. The location to go pick up the keys is ridiculous. There is nowhere to park because of the multitude of cars already parked to be worked on. And worst of all, I’m pretty sure they tried to scam me into giving them more money. I turned my U-haul in on time, on the same day. However, they wrote on my receipt that I turned it in two days later and charged me an extra $35. Would not recommend.

Gabrielle P 
No reviews have been submitted for this location.

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