Comentarios del cliente para Frisco Auto Exchange

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Frisco Auto Exchange

Grado total:

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Debra H. en

Grado:

El cliente no dejó un comentario.

Sameer H. en

Grado:

El cliente no dejó un comentario.

Carolus H. en

Grado:

The online pickup was a little tedious. Would be great to be able to enter all the information ahead of time.

Jones H. en

Grado:

El cliente no dejó un comentario.

Clinton B. en

Grado:

El cliente no dejó un comentario.

llyod R. en

Grado:

I reserved a truck from Dave’s automotive in the colony 1 mile from my home... For Saturday morning...upon arrival I was told NO truck was available...Called your company and They found a truck 10 miles from my home. So I lost over an hour of time...paid an extra 20.00 in mileage...I’m not happy about that. No compensation was offered. This is the second time I have reserved a truck and it was not available when I arrived. The Frisco location is muddy with huge potholes in the entrance and parking area.

Jessie S. en

Grado:

El cliente no dejó un comentario.

Demarcus S. en

Grado:

El cliente no dejó un comentario.

Jaddiel R. en

Grado:

El cliente no dejó un comentario.

Daniel D. en

Grado:

get somebody that knows what they are doing

Kingsly R. en

Grado:

Everything was fine

Keitha K. en

Grado:

Nothing! Excellent service already , I love this location because of the employees.

richard W. en

Grado:

El cliente no dejó un comentario.

Bassem G. en

Grado:

First: truck was too old and nasty smell inside the cabin Second: engine super loud and the truck swerves a lot Third: when i talked to the uhaul location when i dropped off the equipment and informed him that i put extra gas on the way back because the fuel gage was not showing correctly he said i can’t do anything for you and can’t reimburse you!!!! I have used uhaul a lot before but this time was the worst experience ever.

Casey H. en

Grado:

The beginning mileage was wrong on the truck. The person giving me the truck did not review anything with me just gave me the paper in a little envelope and we left. When I got to the new location I explained we went 18.9 miles (only had the truck 6 hours and moved during the process) but yet the mileage said we went 100 miles which was obviously wrong. The person at the drop off location in Frisco said he would fix it. He obviously didn’t fix it because my rental covered 60 miles (only drove 18.9) and my card was charged for an extra 40 miles. Oh and I wasn’t even told when booking the rental that I wouldn’t be reimbursed for mileage below 60 miles so I was expecting a refund that I am not getting because we dropped it at another location (which I was never told). All in all bad on BOTH pick up and drop off.

Phillip A. en

Grado:

El cliente no dejó un comentario.

dana B. en

Grado:

El cliente no dejó un comentario.

Greg B. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

Very nice and helpful!

WADE W. en

Grado:

El cliente no dejó un comentario.

Charles D. en

Grado:

El cliente no dejó un comentario.

don C. en

Grado:

Location wasn't the problem. Your online service as bad as it can get. I had to go through THREE locations to find the equipment I needed. After finding a location I was given the wrong phone number (it was a PRIVATE number) to call. They put in the wrong time (9.15 PM) AND they had the WRONG date to pick up equipment. I was sent all this info via EMAIL....I certainly hope I don't need to use you again. BTW the location DID NOT have the equipment I wanted but he at least rented something bigger for the same price. You need to look at your ONLINE service. It's FUBAR

LENNOX G. en

Grado:

El cliente no dejó un comentario.

larry W. en

Grado:

the staff was very helpful and explained everything thoroughly

Dennis C. en

Grado:

El cliente no dejó un comentario.

ryan W. en

Grado:

The guy working there was 20 minutes late for no reason. Also U-Haul needs to fix their online pickup service because I made a reservation for 8 am that could not be fulfilled. This location does not have truck share capabilities and does not open until 10 am. There is a clear lack of communication between the online service and the physical locations across the country. I also only received a 50 dollar refund when I think I free trip would have been the correct compensation for the huge inconvenience I experienced.

michael L. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

matthew A. en

Grado:

This place was a dump and the owner was a annoyed at doing his job. He told me the truck was full of gas, when it was not. And he yelled at me when I told him where I parked. Then followed up by telling me the neighbor is an ass hole. Super unprofessional and inappropriate.

kim F. en

Grado:

For seniors patience with the technology and a hard copy would help.

Glenn H. en

Grado:

El cliente no dejó un comentario.

Brian R. en

Grado:

The truck had a bad pull to one side while driving. The customer parking area, to leave your vehicle in while using the truck(s) was not onsite nor convenient when it looked like there was some available.

Mena B. en

Grado:

El cliente no dejó un comentario.

Kionia W. en

Grado:

El cliente no dejó un comentario.

Ronda J. en

Grado:

East process for dropping off

Joshua H. en

Grado:

El cliente no dejó un comentario.