Great customer service.AMIT S.
Customer Reviews for Friendly Food Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.BRETT MADISON S.
El cliente no dejó un comentario.Dennis W.
I had scheduled a uhaul a month in advance for a Silverdale location and ended up with a port orchard location. I had to find a ride as I am a single mom and couldn't just leave my car when I picked up the uhaul. Was very stressful, plus the out of the way pick up location added miles to my rental that could have been avoided. Overall uhaul was clean and everything worked properly.Ariel D.
Nothing! We had a great experience thank you U-Haul.TIMOTHY S.
El cliente no dejó un comentario.Athena A.
They didn't have have the truck that I had reserved and instead had to pay extra for a larger truck. Also had issues with the breaks of the truck that seem very unsafe. They also charged me an extra $52 after the vehicle was returned with no explanation for the charges.JASON M.
Super friendly when checking out and returning the truck.GREGORY P.
El cliente no dejó un comentario.JAY K.
This location is inside of a mini mart and pretty confusing. I had to drive 3o miles farther than I planned on, because UHaul didn't have a truck available closer to me AND I rented a 15 foot truck and wax given a 20' truck. Not good...SEAN D.
El cliente no dejó un comentario.Corey S.
El cliente no dejó un comentario.JINDER S.
El cliente no dejó un comentario.Breanna L.
Absolutely the worst experience with anyone representing uhaul I have ever had. I was 30 minutes late but they told me they where charging me an additional day. Refused to offer any solutions or even discuss dismissing the additional charge. Guy working there started raising his voice, talking over me, from really aggressive. In the exchange he admitted the next reservation wasn't until 11:45, meaning I returned it with plenty of time to check in and and get it ready. There was zero reason he couldn't dismiss the additional charge. When I told him I would be complaining to uhaul he said fine go ahead! Then literally pulled out his phone and told me he would call his regional supervisor himself so I could complain. Absolutely ridiculously terrible customer service. I will never be using this location again.ERIN H.
Was a Great experience. One thing I could asked for was a return acknowledgement document. Even without the final closure, it could have been useful to have some receipt that said the truck was returned, in addition to a later email after a couple of hours.PETER H.
If your going to charge someone a cleaning fee, you need to make a note on the receipt of what needed to be cleaned. I returned the truck all swept out and honestly cleaner than when I got it and was charged with a cleaning fee. No explanation why, never had this problem at any other facility. I'll pay the extra mileage and go to a different facility before I go back to this one.MARK NATHAN O.
Better explanation of the process upon arriving. I was unsure of where to park or where/how to turn in the keys until the very helpful employees came outside to talk to meJulie L.
El cliente no dejó un comentario.DAVID K.
El cliente no dejó un comentario.Chan-Hyung C.
El cliente no dejó un comentario.WILLIAM CODY M.
This site used for haul comes second if there are any customers in the convinces side of the store they won't service the rental side had to leave not knowing what the hell the charges were this site sucks for truck rentalJEFFREY F.
Friendly and helpful.JULIE A.
The people were nice and helpful with getting me the right truckSEAN M.
El cliente no dejó un comentario.Lawrence F.
Not this place's fault but I received a text from uhaul that my contracted drop off location had changed from this location to another one way across town. I drove to the other location and was turned away because their uhaul system had not been set up yet (new company). Drove back to original location and they couldn't do anything to take away the extra mileage charge caused by uhaul sending me all over town. They tried to be helpful but told me that uhaul didn't allow them to make any changes to the mileage charges.JAMES H.
People at this location were really great. They helped me load some blankets and dolly ahead of picking up the truck to ensure we got what we needed. Very kind folks! Easy place to park and navigate around, and a nice gas station location.CHRISTOPHER P.
El cliente no dejó un comentario.JAMES MAX G.
El cliente no dejó un comentario.Nick C.
Truck died twice on me and was showing oil light. Put $20 to refill gas and when the pump stopped at $19.48 thought it was good. Then get charged $20 for not putting enough gas in. Definitely not a happy experience.Teresa M.
El cliente no dejó un comentario.ZHIDUO Z.
El cliente no dejó un comentario.Anna G.
Check Out was Awesome, I prepaid with the main TRAFFIC reservation telephone line for a round trip from Port Orchard to Spokane and return to Port Orchard, due to Spokane did not have TM 10 ft moving trucks. I called ahead of check in time to extend a few hours due to extreme heat delayed unpacking. Check in was HORRIBLE, they overcharged me by $700. I had and still have a copy of my agreed contract !! I still want my $700 back !!!!!TERRY DUANE R.
El cliente no dejó un comentario.Grant H.
El cliente no dejó un comentario.PATRICK D.
truck had just been returned and employee was very helpful in getting the equipment i reserved to use with truck and cleaning up the mess previous customer madePeter L.
I wanted a one way truck nd I didn't realize I reserved a in town when I was moving from Port Orchard to Bremerton. she couldn't take the time to see if there was a other option somewhere else or there because she was the only person working and the store had a line. The truck drove like crap. It didnt accelerate very well andnhad to be kind of helped to shift and when I turned the wheel I was worried it was gonna break. Trying to get gas before dropping it was a nightmare. I waited for what seemed 10 minutes for a spot, moving to trying to get a different spot. Trying to maneuver the truck in the parking spot and lot seemed like a 6 step process everyone. Just overall was unhappy with the Uhauls service. I have never really had this problem before. If I need a truck again I doubt I'll use Uhaul.DORA H.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.KONI LOANNE M.
Everything was simple and easy from reserving it to picking it up and dropping it back off.LANA B.
El cliente no dejó un comentario.JOHN MURRAY P.
The clerks went the second mile to get me the correct truck and talked to your main control center for approximately 1/2 hour to do so. They were friendly, walked me to the correct truck and helped me back out of the parking space.dennis C.
El cliente no dejó un comentario.PIO S.
The team of gentlemen that was at the station were both courteous and helpful. They were all over the job!!! this is the fastest I have ever been through the paperwork process. From the time I walked in, the the final picture before I left, the level of professionalism was unparalleled. I want to thank this site for their excellent service!!!DAVID K.
I really didn't understand why it cost me over $600 for the 15' truck and my brother in law rented a 20' and went to the same location (Red Bluff) and he was only charged under $200.BILLY W.
El cliente no dejó un comentario.Scott C.
very professional and helpfulSAMUEL H.
El cliente no dejó un comentario.AARON ROBERT B.
El cliente no dejó un comentario.KEVIN MATTHEW H.
I cannot think of one thing. Great service. The manager/supervisor was extremely competent and had a charisma about him. He made the experience very enjoyable.CURTIS JEROME M.
El cliente no dejó un comentario.JEAN B.
Great service in and outSTEVEN M.
Website was not super Mobil friendly. But the actual workers inside were very kind to help.RUSSELL J C.
El cliente no dejó un comentario.BRIAN KEITH S.
Computer issues made transaction kind of slowLORRIE B.
El cliente no dejó un comentario.Jessica M.
Quickest and easiest U-Haul experience I have ever had! Gracias.John E.
Only issue was the picture would not load at pickupGINGER Q.
El cliente no dejó un comentario.Genaro V.
I was charged first two day at. 173.00 I called the 3 rd day to rent it and I asked to up the original miles. He said yes I turn it in Saturday it cost another 299.00 it was almost 500$ I will never use your company again. And I will not recommend you guys . That is absolute ey terrible. I have used you guys multiple times and I will never again and on top of it I will spread the word on what has transpired.Jacob D.
Gas on site which was super helpful. Easy to find and friendly staff.Andrew T.
El cliente no dejó un comentario.Melissa D.
El cliente no dejó un comentario.MICHAEL LEE S.
Keep up the good work!John S.
El cliente no dejó un comentario.Chris B.