Very friendly professional people great customer service
Roy F.
Customer Reviews for Friar Motor Car
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Easy access to the Interstate
Theo M.Update the 24/7 ride share. If the business is closed, make sure business are open to retrieve keys. Reserved a 15' truck and couldn't get access to truck do to the business being closed. Was told to either take a smaller truck to be charged again to change locations.
Jordan S.Didn't quite seem like the place to drop off a rental truck and when I did they were very surprised. Again, got it sorted but just seems like very poor communication on the part of U-Haul. I do not blame this location, or the people, just U-Haul.
Maxwell I.I had to wait a half hour for someone to get to the office so I could pick up the truck. When he arrived, he sat in his vehicle for a few before coming into the office. Very unprofessional.
diona B.They charged me for stuff I didn't want and didn't know till I seen the money deducted from my bank account and the guy running the place was rude and disrespectful
Davey R.I didn't sign anything and they was to make my rental for 4 days and only made for one but I paid for 4 day
Nancy G.Not where I needed to pickup but was told at last minute to go there
Janet L.Very professional and helpful. Good established place. Right off the interstate with easy and big entrances and exits for leaving with a trailer or truck.
Craig B.Great staff! They even offered to put my new ball on my truck that I ended up not even needing as the ball i already had was fine
Frederick I.It was not clean clean but it was not dirty in
Robert B.Thank you so much….. I am sorry I kept longer than expected… Eddie Friar is great…… very nice to work with.
Lisa B.The drop off location is wide open for dropping off your equipment the rep was very helpful with the equipment.
Grace C.Very professional and prompt. Had the truck running and warmed up waiting on me. Definately will rent from them again!!!
JOHANNA P.Staff was super friendly and helpful. Cargo van was very functional. Tough for me to get too excited about a cargo van though. A little more noticeable signage along Harrisburg Pike would have been helpful to know that this address was a UHaul location would have been helpful. It was nice to be able to return the van after hours and get an immediate notice of the amount.
DARLENE I.Everything was easy and convenient to get what I needed
STEVEN R.This is the second time that I've used U-Haul, last time I use them my truck was rented out to someone else so we had to go to another location, and this time I use them, the first location that I chose, when we went up there to get the truck they had closed early and again we had to find another location
MICHAEL S.Drop off locations need to be more accommodating to customer. I do not like all of the photos needing taken at the time the vehicle is returned.
ROBERT V.Give a discount for returning 3 days early!
MARK H.Excelente todo muchas gracias
Jose R.Nothing everything went smoothly
TAMMY K.They're not a hub. I guess I got lucky in that they had what I needed in a trailer but had no furniture blankets. It was fast and convenient to reserve through the app. They didn't have all the supplies I needed, like moving blankets. Looks like I got charged anyway
JAMES H.I was charged $25 for cleaning but the Truck was clean when I returened it.
Ali E.I was looking for the bluetooth on the radio to pair my phone, but I can live with that. Other than that, exelent service!
HECTOR V.Eliminate your affiliation with the Sunoco on US62 at Orders road. I've had two very poor U-Haul experiences there. I promise there will not be a third.
CHRISTOPHER H.The only issue I had was they didn't carry any materials and I had purchased a mattress cover. We had to go to the original location on Georgesville Road to get that.
GREGORY F.The mobile pick up is a pain. My vehicle wasn't available as reserved, so I was redirected to a location that was closed on the weekend and required mobile pickup. There is no way to hold uhaul responsible for problems at pickup or drop off. In spite on the missing equipment and low fuel gage at pickup, and the 50 minute phone call to report it, we were still charged extra at drop off. I did dispute the charges with uhaul at drop off, but never received a response.
Elizabeth E.I had some trouble getting the door open. It seems that it had been awhile since it had been used and the door was a bit rusty. Maybe some WD40 or some silicone spray might help but once I ran it up And down a few times it became much easier. The trailer tracked perfectly and I had no trouble at all with the way it pulled. The attendant at the shop was plasent and efficient. I would not mind leasing from that location again
PAMELA O.The truck I rented was absolutely filthy on the inside. I was also overcharged for my rental. I'll definitely look into another truck company if I need one in the future. Extremely disappointed.
CARLITA L.I shouldn't I've had to pay over $26 for a small amount of mud by the gas pedal.
LESLIE Q.The Truck I rented had an air conditioner issue, undiscovered until I was driving on my trip. It would kick off on hills then come back on after the engine wasnt under the load from going up hill. quite an inconvenience driving from Ohio to West Virginia
Robert M.Just see above!!!!
Terri F.Again. Very good customer service.
richard D.Informed them upfront on fees. Clarify and make sure the customer understands his/her contract and if they are picking up and dropping off at the same location. What's the sense in driving an empty truck back to Newark when my final destination is Columbus. Your service is terrible, and this entire experience is nothing but a nightmare.
Akeem A.Eddie and staff did an amazing job like always. I always use this location to get a uhaul when needed. Gracias
William H.Returned after hours, still was easy and fast.
Daryn R.Eddie was super easy to work with. Called and reserved and told him what time I'd be there to pick up. He had uhaul pulled up and warmed up. Just as easy on check out. Will always try here first!!
William H.No improvements needed. The gentleman at Friars was very nice and knowledgeable. Had me on my way in know time. Dropping off was just as easy.
Martha L.Friar Auto was incredible. Treated me like a king. I will only choose this location in the future.
Timothy H.OK, so I ordered the truck, and selected the mobile app pick-up service at specified time, 8:30 am, and location, Friar Motor Car. Upon my arrival, the mobile app service was not set up. No truck. And, the business was scheduled to open, at 9:00 am, so I waited. At 9:20 am, nobody had arrived to open the business. At 9:25 am, a mechanic approached me, and gave me the keys to the truck. I believe his name was Bob. Well done on Bob's part. I do not know if the business ever opened or not. For future rentals, if U-Haul is going to promote mobile app pick-up, your businesses should ensure the service is set-up. On my end, the truck was clean, well maintained and ready to go. Well done. However, I lost a valuable hour which could have been spent on my move. Several individuals had to wait for my arrival in order to get the job underway. Thanks for taking this into consideration for future customers.
patrick H.They take money out of your account that you don't even know they are taking it. Then you are screwed for 3-5 business days until they can credit you back for their mistake. Never again will I rent from uhaul.
Tasia B.Very quick. Thanks!
Fred F.Everyone treated me great , I'm an old man and they came out and helped me park it when I was done and unhooked it for me , even though it was after hours. Very pleased with the whole experience.
William B.The young guy was helpful but the windshield had so much dead bug splat u could barely see thru it. I didn't choose this location i was sent by uhaul out of my causing xtra miles and expense. Lastly they have no supplies here? So i had to go to another store to pick up shrnk wrap, tape, mattress bag etc etc. this is a company that puts itself first and could care less about its customer.
Denis H.