Customer Reviews for Fraser & MacDonald Auto Sales
(U-Haul Neighborhood Dealer)

231 reviews

1115 Pleasant Valley Rd   Westville, NS B0K2A0

(902) 396-1240

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(902) 396-1240

1115 Pleasant Valley Rd
Westville, NS B0K2A0

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Konner G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

Nothing Barbara was professional and friendly. She accommodated me with everything I asked for. I would recommend this location again. This is the second time I rented from here. I will continue to do business with Barbara in the future. I will also recommend this location.

STAN M. 
Rating:
5.0

Very good service. Check-in over the phone saved a lot of time. Thank you for the call.

Roger L. 
Rating:
5.0

Customer did not leave a comment.

AMANDA P. 
Rating:
5.0

I have used this location a few times now and never had a problem or issue. Beverly and staff are very nice and very friendly. Great place to go if needing truck or trailer. Will definitely be back. Thank you

robert J. 
Rating:
5.0

All good

Ross F. 
Rating:
1.0

I will never rent a truck from Ross Fraser Exit 20 HWY 104 again. I just rented one in Stellarton at the Petro Pass a month ago and was treated great. They charged me an approximate amount before hand and said if I owed any more mileage when I returned the truck I would pay it then. I ended up with a $5 refund because I was about 4 km under my estimate when returned it. They were open till 10 pm and gave me my change. I paid about $100 cash up front by the way. That was a good experience and I highly recommend the Petro Pass location in Stellarton. When I went to get the truck at Ross Frasers the lady charged me $212 up front on Saturday morning at 9am. She told me because I booked the truck until 10 pm and they are not open then and their yard is gated and locked at 4 pm I could have the truck till 9 am the next morning and get my deposit back Monday morning because they are not open Sunday. I asked about leaving my car there and she said it would be locked up after 4pm so I better park across the road at another business if I would be later than that. I asked her if I got back later than 4pm if I could leave the truck until the morning and return by 9 am. She said no you can't do that. So I parked my car across the road and did my short move a quick as possible and had the truck back to their yard by 1:30 pm. I called three numbers and left a message i was there with the truck and wanted it checked for any damage and the fuel level and I wanted my deposit back. She said to leave truck and the keys un the box and she check it out on Monday morning and I could go get my damage deposit then. I said you told me you were open till 4pm and I wanted the truck checked while I was there and I needed my deposit for my rent. She said sorry were not open and were not near there and I would have to wait till Monday. I said I will go to you then and get my deposit. She said no. I said I was very unhappy with this and I wanted to know who I should call at U haul to get my money back. She said she would come in at 5pm and check the truck out and give me my refund for my deposit. I drove to Walmart in my car and she called me back and said she was there and checked out the truck and I could come get my money if I got there within an hour. She told me she was on her way back from Truro when I called so she stopped by on her way home and checked out the truck. So I had to drive way back out there to get my deposit back. I didn't like the service at all and I won't rent a truck from Ross Frasers location again. She even ripped my off 66 cent of my $212 deposit. Bruce Young bruce.101@hotmail.com

Bruce Y. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

Nothing to report on improvement. Overall great rates and great customer service and moving service. 5 stars all the way!!!

Savannah V. 
Rating:
5.0

Customer did not leave a comment.

PAT G. 
Rating:
5.0

Customer did not leave a comment.

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

PETER O. 
Rating:
5.0

Beverly in the front office answered the phone, and then answered all the questions we had, and was very helpful. Mr Fraser helped us get the tow dolly hooked up and the little car onto it, and gave us very solid advice for the trip. The front tires were very low on tread, but held up for the trip

Cynthia T. 
Rating:
5.0

Customer did not leave a comment.

STEF G. 
Rating:
5.0

Nothing. I need to shoutout Beverly at this location in Pictou. Each time I called she was so patient and answered any questions I had. It felt like she cared about my move, and it made the whole process less stressful. Thanks Beverly!

Megan P. 
Rating:
4.0

Customer did not leave a comment.

Winnifred J. 
Rating:
5.0

All good.

Ross F. 
Rating:
5.0

Customer did not leave a comment.

Clinton J. 
Rating:
5.0

All good

Ross F. 
Rating:
4.0

Customer did not leave a comment.

JANET M. 
Rating:
5.0

One of the more professional places I have dealt with. Will definitely use them again. Beverley was awesome. The way it should be.

COLIN M. 
Rating:
5.0

All good

Ross F. 
Rating:
4.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JACOB B. 
Rating:
5.0

Everything was great. Professional service and would recommend this location to everyone. Awesome.

Dennis M. 
Rating:
5.0

All good.

Ross F. 
Rating:
5.0

Customer did not leave a comment.

DAVID ALEXANDER B. 
Rating:
5.0

The staff were very helpful, there is nothing I can think of that would have made my experience any better. Thank you

SCOTT B. 
Rating:
5.0

Very professional, smooth transaction. Vehicle we used was in very good condition. Easy use to transport our goods. Highly recommend, and look forward to doing future business at Fraser & MacDonald Auto Sales!

Philip O. 
Rating:
3.0

Not impressed with the overall experience. After booking everything online, my location was changed to this location and had to give them all my information again, also the location was not set up for self pick up as previously selected at booking. They also have limited time when you can pick up and drop off as they have a gated location. Would have been nice to have had this communicated when my location was changed. Will definitely not use this location again

WALTER RYAN H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Great service from Mr and Mrs Fraser!!!

ROBERT R. 
Rating:
1.0

They charged me a cleaning fee despite the uhaul being swept and spotless not to mention they literally have to sanitize the vehicle before anyone else can use due to covid regardless. So, charging me 30 dollars? For what? Did you want it spit shined or something? I left nothing in there, no mud or dirt nothing and I moved on a rainy day. Just unreal. They were calling me the entire trip down from Halifax and I have no idea why. Felt like they were rushing me. Very unusual that's for sure.

Justyn H. 
Rating:
5.0

Customer did not leave a comment.

MARY K. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Beverly was great!

Cindy O. 
Rating:
3.0

I could not match a number on the van to the number on the keys anywhere and the key box at the drop-off location was extremely hard to find. We had to leave the keys with someone at the MacMillans Petro Canada garage at Antigonish N.S.

David P. 
Rating:
4.0

Customer did not leave a comment.

Raymundo C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

April M. 
Rating:
5.0

Smooth pick up and smooth completion of contract! Great experience!

Howard D. 
Rating:
5.0

The ratchet straps on this trailer were rusted almost to the point of being unusable and two of the rubber chain retainers were broken so I had to use some wire I had in my truck to keep the chains together.

MIKE F. 
Rating:
1.0

Quite rude. Weren't permitted to enter location due to COVID. That is understood, however her demeanor and approach need much work. Would not inspect the truck while we were there. Claimed she would do it later. The truck was dropped off clean and with more fuel than it contained when we picked it up. I was charged a deposit of $150.00 when I picked up due to the fact that I was paying with debit. That deposit was never returned to me.

DOUG H. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

I was very satisfied with my experience dealing with the staff at this location. Beverly was very professional and accommodating.

Claude B. 
Rating:
4.0

Do a inpection after each usages.

JOHN W. 
Rating:
5.0

The service was very helpful and personable. I felt very comfortable with Beverly and Ross' knowledge and professionalism.

Julie H. 
Rating:
5.0

Keep up the good work!

LLOYD M. 
Rating:
2.0

Very condescending customer service. Had a 6x12 booked for 13 days as I was moving out of my previous house Feb 5th, and couldn't move into the new house Feb 18th. I also had a 5x8 booked from beforehand when my closing date on the new house was Feb 5. On the day of pick up I was called and asked to verify which trailer I wanted, I said 6x12 and that the 5x8 could be cancelled. My boyfriend went to pick it up and came home with a 5x8 because that is what I had "booked". He had to make multiple trips leaving my stuff at a storage unit for two weeks (an added expense for the unit and for gas to and from locations (about 1.5hr drive). Additionally, on the day of return, I had not finished moving yet and multiple voicemails were left on my phone at 1630 to return trailer because they were closing. Trailer was returned at 1930 (with a timestamped photo) and was charged an extra day. Thoroughly not impressed with the service, the trailer was clean and worked fine though.

Micheala O. 
Rating:
5.0

Customer did not leave a comment.

ED R. 
Rating:
1.0

The lady on the phone (Beverly) was very very rude to my grandfather my girlfriend and myself. Her tone and body language were unacceptable and inappropriate for any business I cannot recommend this uhaul location.

EDGAR G. 
Rating:
1.0

Q

MARK E. 
Rating:
5.0

All good.

Ross F. 
Rating:
2.0

You charged me for 5 days I only need 2 but was told I had to take for 5 and the fuel used was more than cost of renting truck

HARVEY T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Your agent was courteous , pleasant, informative and very helpful.

John A. 
Rating:
1.0

Customer did not leave a comment.

KELSEY M. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

Excellent service at this location.

Roger D. 
Rating:
1.0

They didn't warn me that they would be locking the gate to their premises. I couldn't get my vehicle back until the following day. They wouldn't process my payment until the following day. I would not deal with them again.

Alyssa B. 
Rating:
5.0

Everything was great.

SONNY L. 
Rating:
5.0

Inside the truck floor was dirty it could have been washed stuff came out very dirty I think the floor of trucks should be washed after each rental

Isline S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
3.0

When a u haul is booked well in advance, the size and pickup location should both be available. I booked a 10' almost a month in advance with a request to pickup closest to my location but was notified two days before that I could not pick up at my requested location nor could I get the smaller truck I requested. I had to pick up a day earlier. This not only cost me more due to extra mileage for pickup and drop off but I also needed to find a second person to drive me to this location twice and had to scramble to find help with my move as the bodies I had previously hired were not available a day earlier. All in all I was very disappointed with the entire experience. U haul made me go out of my way to get a rental, cost me more in mileage plus a car to go to the further location and made my move very rushed and inconvenient. Whatever happened to making sure customer needs were met when they take the time to book well in advance??

Donna C. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

Fast and efficient, I can't think of anything they could do better. Always available to help and made things go very smoothly.

Michael B. 
Rating:
5.0

Very pleased with the service

Jim M. 
Rating:
5.0

Customer did not leave a comment.

WARREN M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Couldn't asked to be treated any better, service was excellent.

Billy M. 
Rating:
5.0

Always excellent to deal with very quick to find you something.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

CARMELLA G. 
Rating:
5.0

Nothing, everything exceeded my expectations. I will definitely be coming back to this location and recommending this to everyone who needs a uhaul. Beverly is amazing. Thank you so much for being so kind and professional.

STAN M. 
Rating:
5.0

All good

Ross F. 
Rating:
5.0

Thanks!

LLOYD M. 
Rating:
5.0

excellent service

Edward C. 
Rating:
3.0

Inside of windshield was very dirty. fuel tank was not full, I was told this, however I requested they look at and make an adjustment as I filled truck to full. nothing done except guy that checked truck in stated oh these trucks are hard on fuel. sidenote: piece of paper I was handed had note that cab corner of truck was damaged and fixed with tape and that I accepted responsibility if water damage occured- this was not even told to me.

DONALD R. 
Rating:
5.0

All good.

Ross F. 
Rating:
5.0

Very pleased with the service. Ross was great!

FRANK M. 
Rating:
5.0

everything was fine

DONALD F. 
Rating:
3.0

very little if any

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

Debbie F. 
Rating:
5.0

Everything was great Thanks again

JOHN B. 
Rating:
1.0

Ripped off on fuel charges on return of truck ! Charge for fuel we replaced . It had more in it on return than it did going out. Don't get your truck here! Beware!!!

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Mr. Ross Fraser was absolutely fantastic to deal with. He helped us connect the trailer and also made sure we didn't require any other service. One very pleased customer and I will definitely use uhaul again from the Ross Fraser location

JASON L. 
Rating:
5.0

All good

Paul O. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
1.0

Made to keep truck and trailer for 14 days and then when drop off time came to far away from my location. This required more miles and fuel which they over charged to top up. Owner talked a lot but was sneaky knew he was going to over charge me for fuel but avoid the question.I do not like dishonest people and if this is the people U-Haul use never again.

DAVIDJ R. 
Rating:
5.0

Customer did not leave a comment.

GLENN A. 
Rating:
5.0

As far as this location at Ross Fraser's, nothing needs improving. He is a businessman that goes back many years in the automotive industry. UHaul is a perfect fit for his business mindset. Beverly has product knowledge and gets things done.

DOUG M. 
Rating:
5.0

Beverly in New Glasgow Pleasant Valley went above and beyond to help me, excellent friendly and helpful service Jeanie Sears

Jeanie S. 
Rating:
5.0

Nothing- good value and excellent accommodation. Thanks so much.

SUSAN F. 
Rating:
5.0

Customer did not leave a comment.

TROY M. 
Rating:
5.0

Customer did not leave a comment.

margarette W. 
Rating:
4.0

Customer did not leave a comment.

iain hope S. 
No reviews have been submitted for this location.

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