Customer Reviews for Fraser & MacDonald Auto Sales
(U-Haul Neighborhood Dealer)

421 reviews

1115 Pleasant Valley Rd   Westville, NS B0K2A0

(902) 396-1240

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(902) 396-1240

1115 Pleasant Valley Rd
Westville, NS B0K2A0

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service

Paul Mills 
Rating:
5.0

Customer service was excellent. No need for any improvement at this location!

TRVOR LEES 
Rating:
5.0

All good

Ross Fraser 
Rating:
5.0

All good

ross Fraser 
Rating:
5.0

EVERYTHING GOOD

Donald Pidgeon Pidgeon Auc 
Rating:
5.0

Customer did not leave a comment.

PAUL BRAUN 
Rating:
5.0

Customer did not leave a comment.

Erik Tillman 
Rating:
5.0

Excellent service

Beverley Fraser 
Rating:
3.0

Customer did not leave a comment.

MICHAEL JOHN JAMIESON 
Rating:
5.0

Nothing..Excellent Service!

JAMES FRASER 
Rating:
4.0

There should be proper winter wipers on the vehicles NOT summer wipers. Also, there should be a scraper or snowbrush.

COLLEEN ALFRED 
Rating:
3.0

The vehicle i rented was not fit for the highway two issues windshield wipers were in the very poor condition and the side mirrors on the door will not adjust and stay adjusted check the vehicle i rented and the tape and newpaper are placed to hold the mirror from moving. I donot think a vehicle should be rent in a unsafe condition.otherwise the vehicle performed very well

Donald Austin 
Rating:
5.0

Moving can be so stressful, but Beverly at Fraser and MacDonald auto sales, U-Haul rental, made it a little more pleasant. The customer service was excellent, the rental was in amazing shape and the transaction was a breeze. I highly recommend their services for your moving needs. Thanks so much. 5🌟

RON MACLEAN 
Rating:
1.0

Don’t deal with these folks for anything U-Haul related they’ll rip you off in more ways than one. They tried to forge additional miles on a rental truck we returned. Also, extremely rude and unprofessional lady working there. We had a freak snow storm (blizzard) we were told to take our time dropping the vehicle off to them as long as we were safe that’s all that matters (LIES LIES LIES!!! They knew EXACTLY what they were doing!!!) They told us no additional charges for taking the truck back a day late due to weather we had but in actuality they did charge us not for one day BUT FOR 3!! Also they forged an additional 330 miles on the damn truck! Luckily we aren’t stupid enough and when we called the morning of and was being spoken down to by the SAME LADY that was so unusually polite the day before we got the hint that they may try something shady. So we locked and cancelled our card on file. I suggest everybody do the same if you plan on dealing with these ignorant people.

David Spencer 
Rating:
5.0

All good

Ross Fraser 
Rating:
5.0

Customer did not leave a comment.

Wayne Bokenfohr 
Rating:
2.0

It was very difficult to contact the agent. I tried to call the phone number for an entire day and a half with no answer. The agent was not very helpful or friendly on the phone or at the site.

PIERRE TREMBLAY 
Rating:
5.0

Check transmission fluid in the truck I rented ..

HOWARD BUSBY 
Rating:
5.0

Customer did not leave a comment.

Scott Manser 
Rating:
5.0

Customer did not leave a comment.

ROCK RUSHTON 
Rating:
5.0

Was all good

DAVE GUBLER 
Rating:
5.0

Customer did not leave a comment.

Brian Potter 
Rating:
5.0

Customer did not leave a comment.

Norman Kew 
Rating:
5.0

Very great people to deal with. Highly recommended .

Richard Heighton 
Rating:
5.0

Customer did not leave a comment.

TONY RUSSELL 
Rating:
3.0

Unfortunate road trip and cost much more than expected to pay.

Joe Thibault 
Rating:
5.0

the service and staff were amazing at THIS location

PAUL HAINES 
Rating:
5.0

Customer did not leave a comment.

ROBERT Snow 
Rating:
5.0

I had an excellent experience dealing with Beverley and Ross at the Fraser & MacDonald Auto Sales Uhaul location. They provide very friendly and professional service. They even went out of their way to meet with me for return on their day off. Thanks again guys! If I ever need uhaul again I will definitely be visiting your location and maybe even say hello to your guard dog😬

Lisa Young 
Rating:
5.0

Customer did not leave a comment.

Peter Gray 
Rating:
5.0

Be able to refund the deposit

Trevor Fennel 
Rating:
1.0

It was very poor, the truck was not functioning well and the customer service was very bad. They took my card details manually and they closed the phone on my face when I asked them for why they charged me for gas since they did not give me the details before hand.

Abdallah Zeineddin 
Rating:
4.0

Lady who helped us wasn’t very warm. Moving is incredibly stressful. The services and equipment were just fine, but we rented our truck in our new location. It would have been so nice to be greeted by, and deal with, someone of some warmth in our new area.

ANDREW LAIDLAW 
Rating:
5.0

Customer did not leave a comment.

Ronald Matlock 
Rating:
5.0

Beverly was lovely to work with, very helpful.

katie ryan 
Rating:
5.0

Ross and Beverly go above and beyond. We live doing business with them.

Jonathan Beadle 
Rating:
4.0

Customer did not leave a comment.

RON DION 
Rating:
5.0

Customer did not leave a comment.

KYLE MACDONALD 
Rating:
5.0

Customer did not leave a comment.

STEVE WEBB 
Rating:
5.0

Customer did not leave a comment.

Christopher Hluchyj 
Rating:
5.0

I don't think you can improve much more everything was very stress free and pleasent very nice people to deal with

ROBERT MAC LEAN 
Rating:
5.0

Customer did not leave a comment.

WALTER DYKSTRA 
Rating:
5.0

Customer did not leave a comment.

TAYLOR WRIGHT 
Rating:
3.0

Customer did not leave a comment.

Aaron Doyle 
Rating:
3.0

overcharged

JASON HART 
Rating:
5.0

Customer did not leave a comment.

WALTER DYKSTRA 
Rating:
4.0

Customer did not leave a comment.

Winnifred Johnson 
Rating:
5.0

Customer did not leave a comment.

Redell Jewell 
Rating:
5.0

Customer did not leave a comment.

scott carrigan 
Rating:
5.0

Pleasant experience with the people here. Would recommend

Mike Hollander 
Rating:
5.0

Everything was awesome. Bev and Ross are amazing people

JOHN RYAN 
Rating:
5.0

easy process for drop off. friendly. lots of space to manoeuvre and park truck upon return. easy access off highway.

Kenneth Babcock 
Rating:
1.0

Truck size and pick up time changed multiple times which made it hard to hire movers. Pick up location was rude and hard to deal with.

ADRIAN CLARIDGE 
Rating:
5.0

Customer did not leave a comment.

JOHN DOYLE 
Rating:
5.0

Customer did not leave a comment.

Guy Melanson 
Rating:
5.0

Customer did not leave a comment.

Dale Paterson 
Rating:
5.0

Ensure website quotes on the free milage and charge on additional mileage are accurate. Your website is misleading

Thomas Boone 
Rating:
2.0

We were overcharged on our rental and had to pay extra for gas as they said it wasn’t filled to where it was when we picked it up. They wouldn’t do anything for us. Had to go to Antigonish to get it straightened out. Would never recommend this location to anyone.

Gordon Carty 
Rating:
4.0

Customer did not leave a comment.

Benjamin Jesse Manzer 
Rating:
5.0

Customer did not leave a comment.

COLTON LEGACY 
Rating:
5.0

Efficient & professional!

Kathleen MacDonald 
Rating:
5.0

Customer did not leave a comment.

Murray Mcdonald 
Rating:
5.0

Customer did not leave a comment.

Malcolm McLaren 
Rating:
3.0

Have the vehicle that was booked a month in advance, available at the location, so I wouldn’t have to pay the extra travel expenses

Lawrence Deveau 
Rating:
5.0

Very helpful and friendly staff.

J C LEONARD DOREY 
Rating:
5.0

Ross Fraser and his wife Bev were amazing to deal with, they got me set up in no time. I would definitely go back. Very friendly people to deal with.

alex carter 
Rating:
4.0

Beverly is awesome always helpful and to the point. We rent there often and are satisfied with everything overall

Ryan Flynn 
Rating:
2.0

Called me up after i returned trailer. Said trailer had some dirt in it. I said dont think so i looked. Then she said ok ill process the return and hung up. Then billed me 15 dollars for cleaning fee. I returned to look at trailer again an hour later. Trailer had not moved and whatya know, Nothing in it.….i hope they needed the 15 dollars.

MATT DOBSON 
Rating:
5.0

Everything was great

david faulkner 
Rating:
5.0

Customer did not leave a comment.

Paul MacLeod 
Rating:
5.0

Customer did not leave a comment.

JOHN DOYLE 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Chiasson 
Rating:
5.0

Customer did not leave a comment.

FABER MACKIE 
Rating:
5.0

Customer did not leave a comment.

Michael Sharp 
Rating:
5.0

keep doing what you are doing

JIM SUTHERLAND 
Rating:
5.0

Nothing. Everything was perfect

MITCHELL GREEN 
Rating:
5.0

Customer did not leave a comment.

Simon Coulombe 
Rating:
5.0

Staff were welcome and kind and considerate, would so use them again and refer

wayne burns 
Rating:
5.0

Customer did not leave a comment.

BARRY MACIVOR 
Rating:
5.0

Excellent service! Accommodating and polite. It’s a pleasure to work with a business that actually cares about their customers. Five stars across the board!

BEJAMIN OTTER 
Rating:
3.0

Owners dog bit me trailers right side lights did not work

Erich Wilson 
Rating:
2.0

The 15' truck we rented plumed black smoke. We used it to transport a sofa and chair. In total we used the truck for 26.2 miles (41.6km) and it cost us 10L of fuel in addition to the $0.89/km and the $29.99 rental fee. (Plus the $20 in insurance they pushed 5x so we wouldn't decline) The owner then called after we dropped off the truck and said it was below the 1/4 tank fuel mark and they'd have to add an additional $30 fuel fee. The picture we had taken at drop off and the picture she took to send show different levels of fuel in the tank. Overall it was a very expensive 2 hours on both our pocketbook and our mental health.

JAY SKELTON 
Rating:
5.0

just keep doing what you are doing

JIM SUTHERLAND 
Rating:
5.0

Customer did not leave a comment.

RICK PATTON 
Rating:
5.0

Customer did not leave a comment.

GERALDINE FIRTH 
Rating:
3.0

Customer did not leave a comment.

ADAM SMITH 
Rating:
4.0

Everything was great for me.

RANDY PALMER 
Rating:
1.0

The truck leaked inside the box and it was raining pretty hard. I was also charge for all my miles when I was within my free allotment. I called to have this corrected and was given a number to call. I called and they also could do nothing. Now waiting for a call from a manager?

John Musgrave 
Rating:
5.0

Very efficient friendly service, ensured the trailer was clean. Very helpful

Thomas Townsend 
Rating:
5.0

Customer did not leave a comment.

Craig Clarke 
Rating:
5.0

Customer did not leave a comment.

HECTOR MACISAAC 
Rating:
4.0

Excellent customer service. A pleasure to deal with.

Dave McColeman 
Rating:
5.0

Customer did not leave a comment.

Anne MacCarthy 
Rating:
5.0

Customer did not leave a comment.

Les forrest 
Rating:
5.0

Customer did not leave a comment.

Roger Landry 
Rating:
5.0

Customer did not leave a comment.

Janet Bond 
Rating:
4.0

The online app needs to be fixed

Gerald MacKay 
Rating:
5.0

I will use it again and thanks so much

ALEX CRAWFORD 
Rating:
1.0

The fuel was almost empty, under 1/8. Of a tank. I was requested to return with a 1/4 of a tank. I put in 35 Liters and used the truck for 35 kms. I only received $21 compensation for fuel. I don't know what the fuel mileage for the truck is but at 20L/ 100 km I would have used up 7 liters. I should be compensated for 28L of gasoline. I only got $21 in compensation.

Mohammed Barez 
Rating:
4.0

Customer did not leave a comment.

Randy Sutherland 
No reviews have been submitted for this location.

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