Go see Beverly at Frasers in Pictou County. She was everything you could ask for and then some. Beautiful lady and makes sure you are well on your way with clear knowledge and comfort. She's lovely!
JANINE G
Customer Reviews for Fraser & MacDonald Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This location is the best I have dealt with ever with uhaul. Beverly is excellent to deal with
MAGDALINE DThe drop off location was outstanding, very friendly and accommodating no issues
Jim HYou did very good .keep up the goodvwork
BOB T1Fraser & MacDonald Auto Sales are not a company you should do any business with. I dropped my trailer of on October 12th at 1000hrs. Their receptionist is a ignorant individual and she should maybe want to look for employment outside customer service. I picked up my trailer in Amherst NS and transported a motorcycle to Pictou. I dropped the trailer off and this lady calls to tell me the trailer is muddy. She was short and rude. I explained the motorcycle but she cut me off to tell me that my deposit would need to be mailed to me. The guy in Amherst said it would be back on my card in three to five days. She said I paid cash. I tried to explain it was a debit Visa but she said the cheque would be mailed. I tried to explain what the man in Amherst said but she cut me off again and said the cheque will be mailed. I have been renting trailers for years from U-Haul and this is the very first time I have had a cheque mailed. Perhaps if she wasn't so lazy she could do her job properly. I would suggest to Fraser & MacDonald Auto Sales to think about hiring someone who will actually do they job and actually has customer skills. I will NEVER give them my business again.
RONALD HI don't think it could get any better ,great people and made it easy
MILTON HVery impressed customer service was excellent our experience will take us back to Ross frasers again if we need to rent a rig again.
ANN RNot a thing it was great
MARIE ATrailer unsafe, blew tire and broken springs Roadside assistance was AWFUL
MICHAEL JThe owners of the place are amazing. The service was amazing. Equipment neat! Recommend not only friend, everyone!
PATRICK VGreat place
Paul MPleasant experience - friendly, helpful, knowledgeable - Highly Recommend!
Thomas PQuick and very easy return!
Paul MThe service from Beverly at Ross Fraser for pickup and drop off was excellent
MAGGIE AI am not happy that I was charged an extra day when they are not open on Sundays and I dropped the dolly off just past 24hrs after I picked it up. There was no open for me to pick it up later in the day on Saturday or Sunday morning, so I feel the extra charge is not warranted. I would like to discuss this with someone from U-Haul.
John BWe dropped off the uhaul after business hours. It would be helpful to make note that the droff off box is not near the building but upon entering the parking lot
Jeffrey NI returned the trailer in the same condition I received it. I swept it with a broom. I got charged a $50 cleaning fee. There wasnt even anybody there when I returned it to confirm it was acceptable. I will never use this place again.
Pierre BAll good
ROSS FEVERYTHING GREAT
DONALD PAll good
ROSS FExcellent customer service & very quick, dropped off after they were closed but still answered the phone and answered my questions!
Mitchell PAll good
ROSS FDon't message me after 10pm some people are tired of moving and go to bed.
David BGreat Experience
Patrick FAll good
ROSS FVery friendly and helpful.
Sonia LThe woman who helped us at his location was very friendly and understanding. We had been inconvenienced with a change in location from our original pick up location but the staff at this location made the experience better with their service.
DAWSON AWonderful helpful people. Couldn't be better. Thank you
Arnold SBeverley (Fraser) was a pleasure to deal with. Very knowledgeable and pick up and drop off was very easy. Highly recommend.
harley pNothing ,service was great👍🏾
Bobby mFraser & MacDonald was seamless and professional. We couldn't have asked for an easier and enjoyable experience. Highly, highly recommended. The location is directly off a highway exit, and back on the highway in 2 seconds! The service was fantastic!
JAMES TGreat service
Paul MCustomer service was excellent. No need for any improvement at this location!
TRVOR LAll good
Ross FAll good
ross FEVERYTHING GOOD
Donald PExcellent service
Beverley FNothing..Excellent Service!
JAMES FThere should be proper winter wipers on the vehicles NOT summer wipers. Also, there should be a scraper or snowbrush.
COLLEEN AThe vehicle i rented was not fit for the highway two issues windshield wipers were in the very poor condition and the side mirrors on the door will not adjust and stay adjusted check the vehicle i rented and the tape and newpaper are placed to hold the mirror from moving. I donot think a vehicle should be rent in a unsafe condition.otherwise the vehicle performed very well
Donald AMoving can be so stressful, but Beverly at Fraser and MacDonald auto sales, U-Haul rental, made it a little more pleasant. The customer service was excellent, the rental was in amazing shape and the transaction was a breeze. I highly recommend their services for your moving needs. Thanks so much. 5
RON MDon't deal with these folks for anything U-Haul related they'll rip you off in more ways than one. They tried to forge additional miles on a rental truck we returned. Also, extremely rude and unprofessional lady working there. We had a freak snow storm (blizzard) we were told to take our time dropping the vehicle off to them as long as we were safe that's all that matters (LIES LIES LIES!!! They knew EXACTLY what they were doing!!!) They told us no additional charges for taking the truck back a day late due to weather we had but in actuality they did charge us not for one day BUT FOR 3!! Also they forged an additional 330 miles on the damn truck! Luckily we aren't stupid enough and when we called the morning of and was being spoken down to by the SAME LADY that was so unusually polite the day before we got the hint that they may try something shady. So we locked and cancelled our card on file. I suggest everybody do the same if you plan on dealing with these ignorant people.
David SAll good
Ross FIt was very difficult to contact the agent. I tried to call the phone number for an entire day and a half with no answer. The agent was not very helpful or friendly on the phone or at the site.
PIERRE TCheck transmission fluid in the truck I rented ..
HOWARD BWas all good
DAVE GVery great people to deal with. Highly recommended .
Richard HUnfortunate road trip and cost much more than expected to pay.
Joe Tthe service and staff were amazing at THIS location
PAUL HI had an excellent experience dealing with Beverley and Ross at the Fraser & MacDonald Auto Sales Uhaul location. They provide very friendly and professional service. They even went out of their way to meet with me for return on their day off. Thanks again guys! If I ever need uhaul again I will definitely be visiting your location and maybe even say hello to your guard dog
Lisa YBe able to refund the deposit
Trevor FIt was very poor, the truck was not functioning well and the customer service was very bad. They took my card details manually and they closed the phone on my face when I asked them for why they charged me for gas since they did not give me the details before hand.
Abdallah ZLady who helped us wasn't very warm. Moving is incredibly stressful. The services and equipment were just fine, but we rented our truck in our new location. It would have been so nice to be greeted by, and deal with, someone of some warmth in our new area.
ANDREW LBeverly was lovely to work with, very helpful.
katie rRoss and Beverly go above and beyond. We live doing business with them.
Jonathan BI don't think you can improve much more everything was very stress free and pleasent very nice people to deal with
ROBERT Movercharged
JASON H