Customer Reviews for Franks Service Center
(U-Haul Neighborhood Dealer)

207 reviews

53 Sunset Hwy 160 W   Ulysses, KS 67880
(N end of town on Hwy 25)

(620) 356-1031

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(620) 356-1031

53 Sunset Hwy 160 W
Ulysses, KS 67880
(N end of town on Hwy 25)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

David Sandoval 
Rating:
3.0

Customer did not leave a comment.

Teresa Gorton 
Rating:
4.0

Customer did not leave a comment.

Janelle Pinney 
Rating:
4.0

Customer did not leave a comment.

Mike Wooley 
Rating:
4.0

The drop-off location was closed but there was plenty of room to drop off the dolly.

Mickey Baker 
Rating:
5.0

Customer did not leave a comment.

Shane Lewis 
Rating:
4.0

Customer did not leave a comment.

Shannan Mashburn-stevens 
Rating:
5.0

Customer did not leave a comment.

Walen Dewitt 
Rating:
5.0

Very friendly

Walen Dewitt 
Rating:
5.0

Customer did not leave a comment.

Colin Leslie 
Rating:
5.0

Customer did not leave a comment.

DAVID HUDGENS 
Rating:
5.0

Very nice crew.

Larry Mason 
Rating:
5.0

Customer did not leave a comment.

Alta Levine 
Rating:
5.0

Customer did not leave a comment.

Darcy Nightingale 
Rating:
5.0

Customer did not leave a comment.

Robert Nedom 
Rating:
5.0

Customer did not leave a comment.

Dawn Oakes 
Rating:
5.0

Customer did not leave a comment.

Larry Miller 
Rating:
5.0

The lady who rented the trailer was more than helpful, I enjoyed working with her and the man who hooked the trailer up, Excellent Job

Lonnie Lee 
Rating:
5.0

Customer did not leave a comment.

Michelle Keith 
Rating:
3.0

Only rent trails that have jacks. Give every location the equipment that the customer has payed for.

Laci Moore 
Rating:
5.0

This is the only location I will use in Kansas! It's worth the drive to pick up from Frank's! They are super personable/friendly and go above and beyond to make sure your uhaul rental experience is the best possible.

Ashley Grimes 
Rating:
5.0

Customer did not leave a comment.

Daren Ruth 
Rating:
4.0

Customer did not leave a comment.

Randy Mccauley 
Rating:
5.0

Customer did not leave a comment.

Fran Smith 
Rating:
5.0

Super service

MATTHEW HAMILTON 
Rating:
3.0

Customer did not leave a comment.

Ronald Briggs 
Rating:
5.0

Amazing customer service!!

Ashley Grimes 
Rating:
5.0

Frank’s was great. Jill was great help. They were friendly and quick. I would highly recommend.

Matthew Rome 
Rating:
5.0

Todo esta muy bien

carlos ortiz 
Rating:
5.0

Customer did not leave a comment.

Lonnie Lee 
Rating:
5.0

Customer did not leave a comment.

Rene Gomez 
Rating:
5.0

The strap rachets need replaced on tow dolly.

KENT MARTIN 
Rating:
5.0

I ave no comments on improvements because it was an awesome experience with the service I received. Thank you!!!!!

Jose Alfredo 
Rating:
5.0

Customer did not leave a comment.

Kendall Brown 
Rating:
5.0

Nothing, outstanding service!

Randall Magnison 
Rating:
5.0

Customer did not leave a comment.

CHRISTA MCKINNEY 
Rating:
5.0

Customer did not leave a comment.

Menno Mast 
Rating:
5.0

Customer did not leave a comment.

Russell Koehn 
Rating:
3.0

Customer did not leave a comment.

Brandi Morgan 
Rating:
3.0

The afternoon before our morning pickup in Bonner Springs Kansas, our pickup location was changed to Westport Missouri. We cannot go to Missouri without having to quarantine for 14 days because of where we work. After some tears and pleading, they were able to find us a truck closer to home.

Bart Albers 
Rating:
5.0

Customer did not leave a comment.

jerry Greene 
Rating:
4.0

I was very pleased with the service. Gill was very polite

RENE GARCIA 
Rating:
5.0

Nothing the service was wonderful.

RENE GARCIA 
Rating:
5.0

Customer did not leave a comment.

Deloris Rensch 
Rating:
5.0

Customer did not leave a comment.

Kevin Self 
Rating:
4.0

At pick up location where I reserved the truck they were good but then I received a text from the 800 # and was told I couldn’t have the truck I reserved because someone else rented it and wasn’t going to have it back in time for me to get it. Also Nate at the 800 # was so rude and very unprofessional. I had to hire someone to take me to Ulysses, Kansas to get a truck from there. I had to spend extra money for gas to get back home. They allotted me extra mileage but nothing for fuel or my extra time or the person I had to get us their and back. Then when we got ready to leave for Colorado we found out that none of the lights in the trailer worked so we had to drive to Colorado with no lights. Very POOR service from U-Haul and nobody cares because you got your money. I’m extremely dissatisfied with your service and would not recommend U-Haul to anyone else due to the fact of how I was treated. I feel I am do some sort of reimbursement because of all the bad service that I received.

JOAN HALE 
Rating:
5.0

Customer did not leave a comment.

britney hunsberger 
Rating:
5.0

Not sure she read my contract well as I had a three day extension she didn’t seem to catch.

CLAYETTA WISE 
Rating:
5.0

Customer did not leave a comment.

Greg Wartman 
Rating:
5.0

Customer did not leave a comment.

Scott Meitler 
Rating:
5.0

Customer did not leave a comment.

CLAYETTA WISE 
Rating:
5.0

Customer did not leave a comment.

Christopher Burdette 
Rating:
2.0

They did not know how to properly hook up a trailer. They insisted on hooking it up however the nob to tighten against the jaw was 3 turns loose they twisted the saftey chains which is illeagle in ks. They did not cross the saftey chains. The break chain was not properly hooked up. Once i fixed all that i opened the back end of the trailer to find all kinds of trash and dirt and corn on the floor I had to remove befor use.i had to wait for several min. While the owner called somone who was not at the location to come check it out to me. All around it was a very poor customer service and a bad experiance.

jacob lorenson 
Rating:
4.0

N/A

Richard Moss 
Rating:
5.0

Customer did not leave a comment.

Mary Courtney 
Rating:
4.0

Plenty of room to park, no one around, was in after hours,

Loni Stewart 
Rating:
3.0

Customer did not leave a comment.

John Brunholtz 
Rating:
5.0

Customer did not leave a comment.

Patrick Nadvornik 
Rating:
5.0

Customer did not leave a comment.

James Holt 
Rating:
4.0

Customer did not leave a comment.

david sjeklocha 
Rating:
4.0

doing the contract over a phone will cost you more money. uhaul operators will make costly mistakes. my contract was for one way,and drop off.got calls looking for trailer. and more money for wrong drop off location. costly lesson learned. terrible

Michael Bower 
Rating:
4.0

Customer did not leave a comment.

William Harrold 
Rating:
5.0

We paid full price for a trailer to haul across the state that had no right tail light/ blinker. Couldn't reach anyone to swap out the trailer because it was a Sunday so had to drive across the state of Kansas, hauling a highly valuable classic car, risking a ticket/accident bc we couldn't signal our turns.

Brooklyin Ingram 
Rating:
3.0

nothing I can think of, I used the app to do the check in, then we found an employee to give the rental contract to.

William Enstrom 
Rating:
3.0

Customer did not leave a comment.

Carl Kissell 
Rating:
5.0

Customer did not leave a comment.

Linda Pitner 
Rating:
2.0

Be honest in all transactions. They were not.

Eugene Nicholson 
Rating:
5.0

Customer did not leave a comment.

chuck faulconer 
Rating:
4.0

The location we selected had the vehicle we needed and the young gentleman in the office was kind and courteous made sure we had what we needed.

Dale Buckway 
Rating:
4.0

Customer did not leave a comment.

Modesto Meza 
Rating:
5.0

Customer did not leave a comment.

Sandra Mancia 
Rating:
3.0

Customer did not leave a comment.

Rick Schulze 
Rating:
1.0

The lady who first helped me (think her name was Jill) was awsome! Beyond that not so much. When it was time to return the trailer I called to check hours of operation. A guy ( sounded older ) answered the phone like I was bothering him. His tone was very off putting. He proceeded to speak condescending like I was supposed to know by memory his hours of operation and the process of leaving which documents in a drop box. I arrived 11 minutes past the time they were supposed to be closed but the bay doors were open and customers standing around. I thought "oh good I dont have to leave docs in a drop box and can physically speak to someone" unfortunately it was the same grouchy old man. I was having trouble getting the hitch off so I asked what to do. He said " you know, we are closed but I guess we can wait on you" then turned his back to me uttered something in Spanish to another guy and walked away.Not thx for your business sir, please come again sir, nothing. Worst customer service in a long time. NEVER GOING BACK THERE.

david bailey 
Rating:
2.0

Initial reservation was ok. Very helpful and knowledgable. Pickup was another story. Only one non-english speaking person was in the facility. They said 10-15 minutes. I waited 20. I then called the number left on a voice mail indicating my pickup time was almost over due. She helped me check out and confirmed hookup by pic. There were various individuals in and out and when I went inside to let them know I had completed checkout by phone the individual (a different person than above) was non-chalant, like ok we let people come and take our trailers without helping or asking questions all the time. Not necessarily a bad experience, but definitely different than what I have experienced in more urban locations.

Ron Knapmiller 
Rating:
3.0

I've used them a couple times and they are always very nice to work with. But none of the uhauls in the area had the bigger truck I actually needed. So I wasn't able to get all of my stuff moved. I wish they had the can or pick up trucks at these locations as well, many times I needed one but they weren't available. So them I had to find an alternative.

Sasha Roberts 
Rating:
4.0

Customer did not leave a comment.

Keith Riemenschneider 
Rating:
3.0

Customer did not leave a comment.

Joshua Schmidt 
Rating:
4.0

Customer did not leave a comment.

eugene nicholson 
Rating:
5.0

Customer did not leave a comment.

Debra Fetterolf 
Rating:
5.0

The folks in Ulysses were extremely helpful. Mackenzie offered excellent service. I highly recommend Franks Service Center for any of your service or rental needs.

Stanley Hart 
Rating:
4.0

This wasn't the original pick up place. It was to be in Garden City, but uhaul made it right. Have no complaint's at all.

Ruth Williams 
Rating:
4.0

The truck steering is very loose. It also pulls to the left a lot. That was hard to deal with for a 23 hour drive. I have blisters from trying to keep the truck straight.

Tammy Garrison 
Rating:
5.0

Customer did not leave a comment.

dustin walker 
Rating:
3.0

Customer did not leave a comment.

THOMAS SCHLESENER 
Rating:
1.0

Keep a better inventory locally so people dont have to drive 1 hour out of their way to rent equipment.

Ivan Noldy 
Rating:
4.0

Customer did not leave a comment.

Mark Compaan 
Rating:
5.0

Very kind and helpful, Great experience.

Carl Bruch 
Rating:
4.0

Customer did not leave a comment.

Jaquelnne Hernandez 
Rating:
5.0

Customer did not leave a comment.

Kody Nelson 
Rating:
5.0

Customer did not leave a comment.

Lori Metzler 
Rating:
5.0

Customer did not leave a comment.

Billie Hogie 
Rating:
5.0

Customer did not leave a comment.

Billie Hogie 
Rating:
5.0

Excellent customer service!

PATRICIA JONES 
Rating:
5.0

Customer did not leave a comment.

Alexandra Beddow 
Rating:
5.0

Customer did not leave a comment.

Pat Riverman 
Rating:
3.0

Make sure the lights on the dash is not flashing and the abs lights are not on. The brake lights turned on going down the road at 60 to 65 miles an hour. I called and drove back to the location they checked it out at hugoton ks and they said everything should be ok as long as the lights are flashing. Go ahead and drive it to Iola ks which was 7 hours from there and then Iola will put it in the shop. I drove it to liberal ks where I lived and then to Iola. Lights on buzzing noise and it was hell. Also if someone orders a truck over a week in advance there should be one in the town you are in. I am not to happy with your services this time

anna mcmillan 
Rating:
5.0

Customer did not leave a comment.

ROCKY CRANE 
Rating:
4.0

Customer did not leave a comment.

zach lackey 
Rating:
2.0

Customer did not leave a comment.

Jesse Belvin 
Rating:
5.0

Nothing you all did a very good job taking care of my needs.

RENE GARCIA 
No reviews have been submitted for this location.

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