Customer Reviews for Franklin's Country Store & Storage
(U-Haul Neighborhood Dealer)

99 comentarios

50 Lake Shore Dr   Cropwell, AL 35054

(205) 338-6614

Horarios de la ubicación

  • Lun.- mié.: 9:30 a. m. - 5 p. m.
  • Jue.: cerrado
  • Vie. - sáb.: 9:30 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 10/28/2022 - 11/3/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(205) 338-6614

50 Lake Shore Dr
Cropwell, AL 35054

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- mié.: 9:30 a. m. - 5 p. m.
  • Jue.: cerrado
  • Vie. - sáb.: 9:30 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 10/28/2022 - 11/3/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen D. 
Clasificación:
5.0

Make sure the equipment works. Could not lower the door. Also parking brake on passenger side did not work.

Karen S. 
Clasificación:
5.0

Very friendly and accommodating. Nice business

Barry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

cindy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
3.0

Location was very close to my destination..

Noel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny N. 
Clasificación:
2.0

At the very last minute i was told to go pick up at an inconvenient location. So it cost me. I was unhappy.

larisha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zach S. 
Clasificación:
4.0

Make more locations available. I had to travel a good distance to pick the vehicle up.

Donna A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken P. 
Clasificación:
5.0

Awesome Location

Arthur M. 
Clasificación:
5.0

Owner was very helpful. Their location is spotless He backed up, parked, and detached the trailer for me. He was also kind enough to supply a broom and mop allowing us to avoid a cleaning fee…. filling and emptying the mop bucket for me.

Mark F. 
Clasificación:
5.0

Pick up was quick and easy

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME W. 
Clasificación:
5.0

Great place to rent from the owners are the best. It was hassle free and a easy process.

Monti D. 
Clasificación:
5.0

Could not possibly improve. Could not have asked for friendlier, more helpful service than I got from Ron Franklin. Customer service is alive and well at Franklin's Country Store & Storage.

Johnny S. 
Clasificación:
5.0

Very helpful and quick process.

KIM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL N. 
Clasificación:
1.0

U-Haul must tell you that you can't do mobile check in. I filled out the form, took photos and left. The place I got it from made me return to fill out contract manually. If it wasn't for U-Haul being the only game in town I would not rent from their arrogance.

Braxton V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine L. 
Clasificación:
5.0

Extremely personable people. Very helpful.

John O. 
Clasificación:
5.0

Very nice people, good place to do business

DENNIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY H. 
Clasificación:
5.0

Very nice and friendly. Will definitely use Franklin's Country Store again for my U-Haul needs!

Keith P. 
Clasificación:
5.0

This was a super easy place to pick up and drop off. The owner was very nice and responded in a timely fashion. Will use again!!

JOANNA D. 
Clasificación:
1.0

They don't know how to answer a phone

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cody D. 
Clasificación:
5.0

The manager was very nice.

ANGELA H. 
Clasificación:
4.0

They seemed to be new to rental software.

KENNETH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANEE B. 
Clasificación:
5.0

They are friendly people here.

STEVEN B. 
Clasificación:
5.0

Great experience.

PAUL T. 
Clasificación:
5.0

The manager was very courteous and friendly. The location was very nice.

AMY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
5.0

Excellent service. Very professional.

Mark T. 
Clasificación:
5.0

Ron was awesome! So thankful for the courtesy call in advance of our arrival letting us know where we should return equipment. Very helpful since we didn't know the area.

Dayna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
5.0

Very friendly and professional

Sherry S. 
Clasificación:
4.0

Decreasing the waiting time will be a 5 star move.

ALPHONSA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew T. 
Clasificación:
5.0

The owner was very helpful and I was in and out in less than 10 minutes. The place was very clean and well kept. Would recommend highly!

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley P. 
Clasificación:
3.0

The pickup website was a joke. After 40 minutes of attempted pickup we gave up. Luckily the owner was there and he processed it for us. It also took another 30 min to attempt dropoff and finally had to call customer service to drop it off. Also the odometer was way off. Using my phones gps and my fitbit watch i tracked the miles I traveled. What should have been a 43 mile trip turned into a 65 mile according to your truck.

Charles B. 
Clasificación:
1.0

Owner very rude. Complained that we tracked mud into his location.

Cathy H. 
Clasificación:
2.0

Owner wanted us to mop the box, while the sign clearly states it needs to only be broom swept, we did that to avoid a cleaning fee, when we were finishing he brought me window cleaner? I'm not detailing a rental truck,

Billy C. 
Clasificación:
5.0

Great service

Jason S. 
Clasificación:
1.0

Check the trucks with the Customer for damages before lending it out.

Thomas L. 
Clasificación:
4.0

Very helpful with the hook up of the trailer. Friendly nice people.

Kim R. 
Clasificación:
5.0

Very simple drop and go. Much appreciated.

Trent M. 
Clasificación:
2.0

have them update their hours of operation

charles Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Harold B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty W. 
Clasificación:
1.0

Received essentially no help upon arrival. Charged $10 for car removal although it has already personally been taken off.

trent A. 
Clasificación:
5.0

I received a confirmation call on Thursday. When we went on Saturday to pick up the truck we weren't in the computer! I called the 800# and a EXTREMELY rude operator told me that the reservation had been cancelled! I told her that I didn't cancel. She said that it was a mistake on their end. They redone the reservation and my pick up point had been changed to one about 30 minutes away. Upset of course, my husband and I drove to get our truck. We get there and again we weren't in the computer!! Once again I called the 800#. Tiffany is the angel I spoke to. She went out of her way to Call a pick up place just to make sure they had us in their computer and that the truck was there. She also gave us a discount because of the crap we went through. So in answer to the question “what can you do?” Fix your system of doing things and hire more caring people like Tiffany! The rude lady needs to be fired immediately!!!

Donald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck S. 
Clasificación:
5.0

Agents were very friendly and helpful

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

Very helpful at this location despite the fact that the company uhaul double booked a 15'truck which forced me to get a 26' truck and have to drive 55 miles to get it (not to mention)... but the employees at this location were more than accommodating in trying to save me some money because U-Haul screwed up so bad.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benny H. 
Clasificación:
5.0

Bert was very helpful. I will do business with him again.

Frank H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steve V. 
Clasificación:
3.0

The system used by uhaul to enable certain locations for pick up but not have uhaul employees is extremely ineffective. The personnel at the location were unable to assist with extra charges which resulted in more calls to the uhaul 800 number. After problems on pick up and drop off after making an internet reservation, I will not use Uhaul again.

Clasificación:
5.0

Shorten the process of paying for the truck rental when pciking it up.

eric T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
1.0

The guy we dropped the truck off to was rude!! I wont ever use him again!!!

Ashley K. 
Clasificación:
5.0

Very nice people!!

kimberley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICKEY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

foDifferent folks different strokes

larry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMIE M. 
Clasificación:
4.0

Less one filling out paperwork.

Timothy M. 
Clasificación:
5.0

Everything was fine

JOHN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

Happy with no problems all went smooth manager at Franklin where I RENTED WAS EXCELLANT

Wyatt D. 
Clasificación:
5.0

As far as the places they were great but the only concern I had was the fact that it pretty much gave me enough miles to get to the U-Haul to my home and then to where I was moving. So I went over a couple of Miles because of the fact that I had to bring it from my home to drop it off.

Amber F. 
Clasificación:
5.0

New uhaul dealer and working hard to be an excellent uhaul center.

JOHN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jared P. 
No se han enviado comentarios para esta ubicación.

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