El cliente no dejó un comentario.Jamie G.
Customer Reviews for Fowlers Furniture & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DON S.
El cliente no dejó un comentario.Anthony P.
El cliente no dejó un comentario.prenell R.
El cliente no dejó un comentario.Charles S.
Very courteous I need to keep it an extra day and they figured it out for me great location to rent fromClint E.
El cliente no dejó un comentario.Jeremiah K.
The folks at Fowler's Furniture take care of business. Sold me a table too!James B.
El cliente no dejó un comentario.timothy M.
Only problems was waiting a day to be able to pick one uplarry B.
El cliente no dejó un comentario.Walter M.
very helpful, nice peopleGEORGE B.
El cliente no dejó un comentario.Hayden C.
El cliente no dejó un comentario.Phillip G.
El cliente no dejó un comentario.Paul K.
El cliente no dejó un comentario.jason G.
El cliente no dejó un comentario.Deborah R.
El cliente no dejó un comentario.Jennifer L.
El cliente no dejó un comentario.James G.
Kristie is extremely helpful, professional, and gives great customer service. There are so many bad U-haul locations out there. Everyone in the area should go to Fowlers. They are great!Sonny C.
El cliente no dejó un comentario.Shannon S.
The 15 ft U-haul drove AWFUL!!!! and drank gasoline! I only went from Harriman/ Rockwood Tn to Hardin Valley/ Knoxville Tn then back again & gasoline was $65amanda O.
El cliente no dejó un comentario.Ronald S.
El cliente no dejó un comentario.anna R.
El cliente no dejó un comentario.Jack R.
El cliente no dejó un comentario.Paul H.
It was ok.tom V.
Was told at time of pickup I could keep vehicle a few hours longer if need be. I called and said I would need it a little longer, woman was very rude and was charged an extra full days fee for 3 extra hoursZachary R.
El cliente no dejó un comentario.Vincent M.
Have more trucks available. different sizes.Dena G.
Do your job and create a contract during pick up like you are supposed to and don't force them to drive a truck illegally! My family and I could have went to jail if pulled over or in an accident because there was nothing in the system proving I rented this truck! It would have been considered stolen! I SHOULD GET A FULL REFUND!! This was NOT acceptable business!Carla B.
This location is always top notch the uhaul company failed. I ordered an appliance dolly. Yes location didn't have they call uhaul and sent me to pick it up at another location. That didn't have either and didn't know I was coming. Uhaul failed me not once but twice.William G.
The lady actually explained everything to me. Even though it was too late.Destiny H.
El cliente no dejó un comentario.Samuel H.
CUSTOMER SERVICE BY KRISTY WAS GREATPhillip G.
Such a nice friendly group of people working there and so helpful. We had a few issues with the truck and they helped with everything. One of the best U-haul locations I've been to!Earl C.
El cliente no dejó un comentario.JERRY T.
El cliente no dejó un comentario.pat M.
El cliente no dejó un comentario.PATRICIA R.
There was something wrong with the truck. A bad grinding noise.JUNE S.
El cliente no dejó un comentario.Valerie R.
They charged me for gas even though I had before and after pics of the actual gas meter inside the truck and the charge should have been refunded .MELISSA W.
El cliente no dejó un comentario.Bobbi H.
El cliente no dejó un comentario.JEREMY G.
El cliente no dejó un comentario.ANTHONY C.
El cliente no dejó un comentario.chris D.
I was happy with Fowlers & UhaulCRAIG B.
El cliente no dejó un comentario.Jimmy A.
El cliente no dejó un comentario.TERRY R.
Kristy is great that handles the U-Haul reservations and deserves a significant raise. Amazing serviceKEISHA F.
I don't think there's anything you could do different.E everyone was friendly.JUDY R.
El cliente no dejó un comentario.MICHAEL B.
First off the gas wasn't on a full tank it was at a quarter tank of gas and they charged me for a full tank of gas wtf .then the ride was very uncomfortable it was the bouchiest trucki ever drove it needs new tires for a great ride and was dirty I had to clean it up when I got to the house with it for my trip I have pictures of it I would show but nowhere to put pictures on here to show I would not recommend this truck at all for service to anyone I will rent budget or hertz next timeROBERT H.
They need signs to direct customers inside for checking in.MELODIE C.
I have rented several times this year from Fowler's Furniture in Harriman. I am always served well by staff with focus and attention. I will always rent from this location as long as I live here.BASIL H.
The truck was not that clean inside, but that's not the reason for the bad review. First off I had to drive a bigger truck than I had reserved, so I spent twice as much gas as I should have. 2nd the truck breaks we're messed up and it made a roaring noise and vibrated so bad the whole trip we thought the wheels were gonna fall off. So it cost we way more than I should have had to pay and I'm prob gonna have a chiropractor bill from the rough ride.Marcus W.
El cliente no dejó un comentario.SHIRLEY G.
El cliente no dejó un comentario.Debra K.
Customer service was excellentrobin C.
A "tip of the hat" to an extremely helpful, knowledgeable and professional staff at the Harriman, TN location!!DAVID R.
the trailer had not been cleaned prior to my pickup as I learned when i dropped off the blankets and dollie that was in the trailer was to have been removed as they were additional charges to the previous user. I did not request to rent these items. also my credit card was billed incorrectly. my receipt and agreed amount was $60.34 but my card was billed $194.63. Of course there was no paperwork submitted to me to sign for either amountsPamela M.
People were helpful and knowledgeable. There is nothing you can do to make it better.DAVID A.
El cliente no dejó un comentario.Timothy N.
El cliente no dejó un comentario.Jeff M.
Staff knowledgeable, courteous, and helpful.Mary F.
El cliente no dejó un comentario.Randy S.
El cliente no dejó un comentario.Jeffrey M.
Nothing ... Good location with friendly and helpful staffGARY H.
I spent close to 200 dollars for a 10 hour drive. Mainly because, I was sold the U-Haul, whilst the U-Haul was about 25 miles, until the gas light came on.Dylan E.
The Trailer I rented, i had to return because the wheel was about to come off. The only thing holding the Wheel on was rusted on lugsCHARLES P.
Everything was great!!!Rick M.
El cliente no dejó un comentario.Jeff T.
I had to bounce around 3 different uhaul pick up locations to pick up a 20ft uhaul when I had reserved the 15ft one 2 weeks earlier. This has happened 3 times I have used uhaul. I will not be using uhaul now.Akshar B.
Provide actual instructions to obtain the keys to the truck at a location that was CLOSED. I ended up renting from a different place (they were able to switch the location on the contract). The new location told me what I was supposed to do to unlock the truck to obtain the key. NO ONE from U-Haul ever explained this on the phone when confirming my truck the day before and nothing was in the follow on text I received 2 minutes after the call was over. SIMPLE FIX: Provide the instructions to unlock the cargo lock to obtain the key through phone internet/ app on the Customer's CONFIRMATION TEXT. Come on guys.....This should have been VERY easy to do. Stop thinking like corporate and start thinking like your customers and what they have to do.DOUGLAS B.
Great friendly customer serviceERICA R.
the Fowlers location was good. However putting in reservation online at Rockwood tire center ststed they would have a pick up truck, got an email that picks up trucks are only one way rentals and some one would be in contact by Thursday I did not hear from anyone had to call on Friday to confirm. Went to the office to pick up a 15 foot box truck and they were closed with a note on the foor "for service call" I called the number and explained that I had a uhaul reservation he said they were closed until Monday.CHAD R.
We had nothing but problems, since the beginning. Our rental was Tues. May 4th 2021 at 7:30pm. When we tried using the online service, it was not working. It started to rain and get dark. The picture of the license was not going through on Uhaul's end, but it was clear on our end. Uhaul's customer service was rude during this process. We spent a hour and a half trying to send a picture of the license. We had perishable groceries in our car. We ended up changing our pickup date to Wed. May 5th. at 10:00a when the store opened. We were told to just drop off the key at the store, but since we brought the truck back early and it was after hours (8p), Uhaul informed us that we had to use the online service, which we had so much trouble. We were sent a contract that was blank in our email and had to request another one, the truck was dirty, smelled of cigarette smoke, and the alignment was off. We brought it back cleaner than we got it. Hopefully, the price will be correct when the bill comes. No one even offered us at least a discount for all the inconvenience we went through. This was the furthest Uhaul from us, because no one else closer had the 15ft truck. Going back after we could not get the truck at the time we reserved it was totally unacceptable. We will never use Uhaul again.Gary G.
El cliente no dejó un comentario.ADAM T.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Robert H.
Always simple and easyLEONARD C.
The truck cab had paper litter in it. The back area had a bunch of trash left in it. The ramp was covered with mud and grass. Clearly someone at Fowler's dropped the ball on this one.FRANCIS R.
El cliente no dejó un comentario.CAROL W.
El cliente no dejó un comentario.Rickey D.
Very nice staff and very helpful when picking it up. They checked over the unit with me and helped me hook it up too. Will definitely rent at this location again!!!ARTHUR B.
El cliente no dejó un comentario.Jennifer Y.
Customer service was polite and checking out the truck was fast and easy. I had already rented from this location a few months ago, my info was already in their system. It took maybe 5 minutes from door tandoori. Returning was just as easy. Thanks to everyone at Fowlers!!Diana C.
Put some new tires on the trailer. It had a bad hop to it.JACKIE K.
everything was greatRobert J.
We were told to drop off at Marlowe motor company. They said they've been trying for years to get off the list. Went down the street to another location and they weren't there. Called haul and they sent us to Fowler's where we were finally able to drop the truck off. That's was a lil frustratingRICHARD F.
El cliente no dejó un comentario.JAMIE H.
El cliente no dejó un comentario.John S.
U-haul representative was very helpful, knowledgeable and quick with paperwork.Tracy R.
Unlike many locations they have plenty of room to hook up trailers and bring them back.Timothy N.
El cliente no dejó un comentario.angel N.
El cliente no dejó un comentario.Gary P.
Please correct issues at Ultimate sounds and tell them they might want to be more helpful for their customers.PAUL V.
They had a water leak in their buildingnand didn't have my size truck! But they really tried to accommodate me very well!! Up-graded my truck at the 10' price, that was super nice! So everything was was at no fault of their own!TAMMY A.