Customer did not leave a comment.Philip H.
Customer Reviews for Fosters
(U-Haul Neighborhood Dealer)
Brookhaven, MS 39601
Services at this Location:
- Monday9:30 am–3:30 pm
- Thur–Fri9:30 am–3:30 pm
- Saturday9:30 am–3 pm
- Sunday11 am–3 pm
Special Operating Hours
- 12/25/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.Kimberly J.
The owner of the U-HAUL rental site was not friendly and not informative about the specifics of the products contract. We had to make a call to the rental site after we noticed 2 charges for the 1 day rental. The renter only could state that is the way the billing is done with not a clear explanation as to why ! We had to call the U-HAUL company and the agent explained the process to us and gave us a credit for the insurance the renter stated we had to take even though we told her we had very high and complete coverage with our private insurance ,as well as; AAA. This site also does not give senior or AAA discounts. My advice is to check with the U-HAUL company directly before you go to a site to rent a truck for it may save you money!!!!!!Susan S.
Customer did not leave a comment.Carolyn R.
Have someone available to help with questionsTerry B.
You guys are great keep up the good work and I just returned the car trailer thanks so muchLevoise R.
Have what the customer needs.Roimon M.
Customer did not leave a comment.Barbara C.
Have jacks on trailers would be betterGreg B.
Customer did not leave a comment.Charlie C.
Customer did not leave a comment.Rhonda E.
Customer did not leave a comment.Kimberly J.
Great customer serviceTywana W.
The trailer I rented was not in good condition and it caused me to have a wreck. And had to unload the entire trailer on side of hyway in the rain for tow truck to retrieve myly d Damaged vehicle from the side of the road.Betty S.
It's closedDavid L.
24/7 process is absolutely horrible. I had to wait on hold for 2 hours.Steve E.
It's an abandoned gas station with only a drop box.Mark H.
If you're going to have it at a U-Haul place then make it like a U-Haul store this building is not inoperable looks very deserted.Victoria B.
Customer did not leave a comment.Nathan B.
Help find a suitable solution when the size truck isn't available. Offer options! Driving to far away towns to get a rental is a deterrent from even trying to use u-haul.Connie K.
Customer did not leave a comment.Diane M.
Customer did not leave a comment.THOMAS K.
This store was great,but the other uhaul service was awful. Drove four hours for a 26 foot truck that was reserved a week ago,but when called to pick up, they told me they gave my truck to someone else. Was not nice about it or the 1800 number was not nice at all. Didn't care if I didn't get a truck or not. Went with another company for a truck and was treated wonderful.Phillip D.
All goodBruce B.
The 24/7 pickup process needs a lot of improvement. We had to wait over an hour to get the rental.Stephen F.
I tried to arrange a pickup at a convenient location but was told the closest truck was at this location...65 miles out of my way in Monticello, MS. When I arrived to pick up the truck I had reserved, there was NO truck. They only had one dolly which was NOT what I had reserved. I then was sent another location 20 more miles out of my way in Brookhaven, MS where I had to spend almost 2 hours on the phone trying to get the only truck present. The 24/7 location at Brookhaven had poor internet connectivity, and the U-Haul representative on the phone kept trying to email to phones even though there was poor internet connection. Overall the rental process was miserable and not what I had originally agreed with but I was stranded as I had relied on the truck reservation and flown to help a family member move. I highly recommend renting from someone that is not U-Haul.Tabitha F.
Customer did not leave a comment.Ricky S.
Customer did not leave a comment.STEPHEN M.
Customer did not leave a comment.carrie C.
Keep up the good work as the foster did THANKSSylvester Y.
Customer did not leave a comment.brandon C.
Customer did not leave a comment.James C.
Customer did not leave a comment.james W.
Customer did not leave a comment.NORVELL D.
Absolutely nothing 😊ROSE C.
Not be so darn strict on the photos required for the check-in process! My phone kept saying it didn't have enough memory to save the pictures, so I had to complete the process on my wife's phone. We'd be out of luck if her phone didn't have 128gb of memory!John G.
The man "assisting" with the rental was rude and unprofessional. He was absolutely ZERO help with the rental insisting we do it through the app when there was barely and signal in the store. Said he could not do it from his end. He told several customers in front of me telling me he did not have time to help me I had to do it through the app. He then told me I would not be charged until I returned the vehicle. When I tried to show him the money had already been debited from my account he argued with me telling me I was wrong and rude. After almost 2 hours I finally was able to get enough signal to do what I needed to do through the app. This was a HORRIBLE experience. I have never met a sales associate with a worse attitude. If this uhaul had not been absolutely necessary I would have walked away.CHARLES H.
Customer did not leave a comment.ANGELA B.
Customer did not leave a comment.Miranda W.
Customer did not leave a comment.janice W.
Customer did not leave a comment.Candi C.
When dropping off trailer when store is closed there's got to be a better way I waited 40 minutes on the phone before I could get instructions on what to doMichael G.
Customer did not leave a comment.Betty T.
Customer did not leave a comment.Percy R.
Customer did not leave a comment.Arneedra S.
Customer did not leave a comment.Kreig T.
New Owners were very nice. Great experience!Melinda C.
Service your uhaul asap Please keep your uhaul clean inside The ride was horrible Never answers phoneMarsha J.
Customer did not leave a comment.Paul N.