Customer Reviews for Fort Knox Self Storage
(U-Haul Neighborhood Dealer)

1,763 reviews

9597 Berger Rd   Columbia, MD 21046
(Full Service Self Storage At Affordable Prices!)

(443) 393-7649

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 3:30 pm

Services at this Location:

Contact Us

(443) 393-7649

9597 Berger Rd
Columbia, MD 21046
(Full Service Self Storage At Affordable Prices!)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I wish I could give more stars. Amazing service, Customer service was well above par!! The lady who helped us was friendly, efficient, and made everything so easy. I would feel confident renting here again.

ALANNA H. 
Rating:
5.0

Very easy to work with and friendly. Appreciated their help.

JANETTE D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

First time renting and it was quick and easy! The person who checked me out was friendly and explained everything I needed to know clearly. Thanks!

Nina T. 
Rating:
5.0

Customer did not leave a comment.

Anna G. 
Rating:
4.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

Customer did not leave a comment.

Chelsea T. 
Rating:
5.0

Equipment was clean and easy to use. Staff was courteous, polite and professional.

Desmond D. 
Rating:
5.0

Love the service, great staff.

Mary L. 
Rating:
4.0

Customer did not leave a comment.

Regina K. 
Rating:
5.0

Customer did not leave a comment.

ARAYA L. 
Rating:
5.0

Services in my experience is great

Amadu S. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Ruth R. 
Rating:
5.0

Excellent customer service

Peter A. 
Rating:
5.0

Smooth, fast, easy transaction. Recommend for sure.

David R. 
Rating:
5.0

Customer did not leave a comment.

LUTHER B. 
Rating:
5.0

For twenty years I've rented here will always recommend this establishment

Andrea E. 
Rating:
5.0

Kind and experienced staff

Gabriela A. 
Rating:
3.0

Customer did not leave a comment.

Toni H. 
Rating:
5.0

Great customer service and happy my experience

Yenus A. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

The customer service rep at the facility was great - super efficient, helpful and an all around good person!

Jeffrey T. 
Rating:
5.0

I think that your staff is very friendly and pleasant; I enjoyed interacting with your staff.

NATALIE P. 
Rating:
5.0

The lady went above and beyond to make sure i was alright and the equipment was returned safely. Very professional, 10 stars

DENNIS O. 
Rating:
5.0

Wonderful experience here!

Wenze Y. 
Rating:
5.0

Customer did not leave a comment.

ANITA M. 
Rating:
5.0

Very friendly and helpful! Will recommend to others.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Lee G. 
Rating:
5.0

Staff was very cordial, professional and on point. Well done

Enitola F. 
Rating:
5.0

Service is great, location is great, will be back in the future!

Kelly T. 
Rating:
5.0

The vehicle worked very well but had not been swept clean so I had to sweep it out prior to use. I returned the van swept clean of anything my stuff may have left behind.

MARINA T. 
Rating:
5.0

Customer did not leave a comment.

Samuel K. 
Rating:
5.0

Customer did not leave a comment.

Seemab A. 
Rating:
1.0

They lost a key and I found it on the floor. Also that gave me a smaller truck than I reserved. They didn't tell me and it caused me to have a much harder time moving. The receipt used to say the size of the truck not this time it didn't. Please be honest with your customers.

MICAH T. 
Rating:
5.0

Mr Dave and Mrs.Stephanie at Fort Knox Storage are Simply the Best!!! Raise a Glass to their Success!!

Timothy S. 
Rating:
5.0

friendly. and Professional

Veola A G. 
Rating:
5.0

Customer did not leave a comment.

Anna R. 
Rating:
5.0

The staff, location, and equipment are great. Not much more I could ask for!

Tayo O. 
Rating:
2.0

Fix the hole in the roof of the truck before renting it to the next customer

William S. 
Rating:
5.0

Customer did not leave a comment.

Bardia A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Excellent friendly knowledgeable service. Very convenient.

David M. 
Rating:
4.0

Customer did not leave a comment.

MARDENE L. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

DYLAN H. 
Rating:
5.0

Friendly and efficient service. Thank you for a good rental experience.

EMILY A. 
Rating:
5.0

Excellent service experience, staff always friendly and helpful.

ELMER G. 
Rating:
5.0

The U-Haul staff person was excellent. The staff person was quick, efficient and professional. Kudos to her. I would rent from this location again primarily because of its convenient location to a major highway and a nearby gas station (Royal Farms). However, the inside of the cab could have been a bit cleaner (trash inside) and the cargo space was disappointing to me (by U-Haul standards). There were nails, screws, sand and dirt in the cargo area. I shouldn't have to clean out the cargo area to put my personal belongings inside. I returned the truck (cargo area) in immaculate condition as compared to how i received it. I know now I have to bring a broom and mop for my next U-Haul rental. The rental process - I rate a 10/10. The truck - I rate a 6/10. Nonetheless, I thank U-Haul for providing this valuable service to our community.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

NA

Charles T. 
Rating:
5.0

The folks at Ft Knox are great. Very personable and professional.

CAROLYN D. 
Rating:
5.0

Customer did not leave a comment.

Elaine P. 
Rating:
4.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Wenbin T. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Stephanie was awesome and being able to rent storage & get the truck at the sone location was a great time saver.

Nancy F. 
Rating:
5.0

The service was outstanding. The young lady who assisted me was very very helpful and everything was on time as promised. The first time I have had a great experience renting from Uhaul. I would definitely rent from this location in the future if I need another moving truck but, hopefully I won't be moving any time soon.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Akshar P. 
Rating:
4.0

Make sure reservations are secured for the vehicle asked for.

Oletha D. 
Rating:
5.0

Customer did not leave a comment.

Damian F. 
Rating:
5.0

Great service, quick and easy.

Martin V. 
Rating:
5.0

Excellent customer service

KAREN M. 
Rating:
5.0

Stephanie and team were very helpful with the set up of our order. thanks!

Anne W. 
Rating:
5.0

Both staff members handled the process professionally and were so friendly and cheerful. The truck was clean and the equipment was well maintained. Everything was handled as promised. I would highly recommend this location.

VENICE S. 
Rating:
4.0

Lack of customer parking disappointed me. Overall, it was a pleasant experience.

VINCENT J. 
Rating:
5.0

This location is so much better than the one on little patuxent. Stephanie is awesome and rentalbwas perfect

Geoffrey V. 
Rating:
5.0

Used Fort Knox for a decade ❤️❤️❤️

Andrea E. 
Rating:
3.0

The truck was not ready for pick up on schedule.

JI A. 
Rating:
5.0

Customer did not leave a comment.

KESSILA O. 
Rating:
5.0

Customer did not leave a comment.

Andrea E. 
Rating:
4.0

Customer did not leave a comment.

AARON K. 
Rating:
5.0

Customer did not leave a comment.

Tania D. 
Rating:
5.0

Customer did not leave a comment.

ELEATHIA P. 
Rating:
5.0

Seamless easy rental of Uhaul. Would recommend to anyone.

Dwayne W. 
Rating:
5.0

The customer service was great at this location.

Tremayne P. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Outstanding customer service at this location. Dave and Stephanie are the best!

NORMAN S. 
Rating:
3.0

the brakes are terrible. shakes the whole truck and steering wheel when applied.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

willie B. 
Rating:
5.0

Customer did not leave a comment.

Aletha M. 
Rating:
1.0

My 26 foot truck was supposed to be guaranteed for pick up at this location at 3pm. That morning at 9am when they opened, I call to try and move up the time and am told they might not have the truck as someone had not returned it, but they would keep me informed and updated throughout the day. At that point I asked if there was a truck for 3pm at a different location. I never received a call with any updates . At 2:15, I called them asking for an update, and they let me know they had no trucks available, and would try to find me a different location with a truck. Eventually they find another 26 foot truck at a location 30 minutes away that will be ready for pickup at 6pm. They were not willing to accommodate extra miles, dropping off in another location, and were overall very rude on the phone, stating “do you want the truck or not”. Ultimately I did use the truck at another location, but had to change the time my movers were coming, and spend an extra night in town bc I could no longer get to the destination in the same night. That required additional costs, stress, and headaches which in combination with the rude tone of the employee and lack of communication made for a bad moving experience with U-haul. Moving day is already stressful enough, please have your staff communicate kindly and effectively (a phone call earlier in the day, and them following up as promised would have been very helpful, so I could have planned accordingly and changed the movers more than 45 minutes before they were supposed to be at the house.). Things happen and people don't return trucks on time, but the communication with customers who it will effect is key so that they can plan their move more smoothly.

AMY G. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
5.0

This location always provides amazing customer service. Will always be my “go to” for U-Haul needs!

Samantha P. 
Rating:
5.0

Two staff members were excellent!

Andrew G. 
Rating:
5.0

You were wonderful and very accommodating.

ARLENE C. 
Rating:
5.0

Staff was very courteous and efficient

Marcos D. 
Rating:
5.0

Great staff rental was timely and what I needed was available for me. Thanks great job as always.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

JODY D. 
Rating:
5.0

Reliable, friendly service. Convenient parking,...wish I stayed with Uhaul rentals for recent furniture replacement upgrade matters.

RUWAN A. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

TONY R. 
Rating:
5.0

Nothing! The person I worked with at this location was amazing! The process was super easy! The rental price was well worth the money for what I needed to do- move my college age son into his apartment. I would highly recommend this location and to use UHaul!!

Cindy J. 
Rating:
5.0

Fort Knox Storage in Columbia Md.is the Best!!

Timothy S. 
Rating:
5.0

Everything was perfect for me. Thanks so much and see you next time!

Malinda B. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
No reviews have been submitted for this location.

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