Drop off location was changed at check in without consent. Had to spend 1 hour trying to change it back.Nicholas P.
Customer Reviews for Fort Knox Self Storage
(U-Haul Neighborhood Dealer)
Columbia, MD 21046
(Full Service Self Storage At Affordable Prices!)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- sáb.: 9:30 a. m. - 4:30 p. m.
- Dom.: 10:30 a. m. - 3:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Fred M.
Excellent customer service, very friendly. Highly recommend this location!George C.
Stephanie and her staff very kind, helpful and efficient.. They were very attentive to ensure all safety devices were properly connected.NORMAN R.
El cliente no dejó un comentario.Robert B.
Hello. My experience was very pleasant. The customer service was top notch. I arrived to be greeted a smile and I knew the rest of my day would be great. Kindness is free.Rosemary F.
This is one of the best businesses (not just truck rental) I deal with bar none. I won't rent from anyone else unless I'm desperate. They are SUPER friendly, easy to deal with and the trucks are very nice/well maintained.Tracy K.
Great customer service!Allen S.
El cliente no dejó un comentario.Brad J.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Paula C.
Staff went out of their way to make sure the equipment pick-up and return went as smoothly as possible on a holiday, when the rental office was closed. Staff were friendly, helpful, and accommodating. Ample parking is available. Overall a very good experience.Jeffrey B.
The customer service was excellent compared to the service I'd received at two other locations I visited.Thomas D.
Made to wait for about 45 minutes past appt time even after checik-n in through mobile app prior to appt time. While reserving I had also reserved dollies for furniture and boxes. At the counter I learnt they don't have ibecasue they never had it for years! Wow, a moving company that says it has these things while booking but actually dont'!Chirag S.
El cliente no dejó un comentario.aime A.
El cliente no dejó un comentario.Stephen W.
I was charged for dolly and furniture pads which were not provided. I was charged extra $17.00. Not happy about paying for a service i never received!Solomon L.
El cliente no dejó un comentario.HOUSSAM A.
The van needs an oil change, as indicated by the dashboard message. It made me uncomfortable to drive a vehicle that was in need of an oil change.Robert M.
This very friendly place. After going to couple Uhale site either the line was too long with out workers to server you or all the rental are gone out.Omar S.
Staff was polite, very friendly and knowledgeable.John K.
El cliente no dejó un comentario.Jacob A.
Service was excellent! Checking in was a breeze. Way easier and cheaper than Home Depot. 郎 â˜¹ï¸ I will always come back here from now on. ¡Gracias! Barbara S.
Great Experience and customer serviceJames M.
We went out on probably the hottest day of the summer--whew! It would have been nice if the truck air conditioner had been a little more powerful!David S.
You did just great.GEORGE B.
El cliente no dejó un comentario.ALLEN B.
El cliente no dejó un comentario.Shemaiah M.
Great customer service by Stephanie at the Columbia branchFAYE E.
El cliente no dejó un comentario.Kaushal S.
I did the 24/7 check in and the process was confusing. Placing the order online and submitting the required documents was extremely easy and user friendly. However, once I got to the location to pick up the van, thats where the online process took a turn for the worse. I could see my rental van, but the instructions for getting the key were unclear. Fortunately this location had excellent customer service and my whole experience turned around and we were on our way within mins of going into the office! The woman behind the counter was pleasant, helpful and fast! Return was easy and efficient. I would definitely rent from and recommend this location again! The right staff makes all the difference. I hope you show this to the wonderful woman who helped us! Best experience in renting a moving vehicle, EVER!Adolphus M.
Great customer representative at this location.DAWIT T.
Everything was just fine, great customer service.GEORGE B.
El cliente no dejó un comentario.FAYE E.
Everything went smoothly. The folks at the facility were helpful and friendlyDaniel R.
El cliente no dejó un comentario.Deana B.
El cliente no dejó un comentario.Rachael G.
Honestly, the best experience I've had with Uhaul in my many years of moving. Mostly because the staff were so friendly. Even with a one hour delay I was satisfied with the customer service, communication, and ease of returning the truck and getting charged for the accurate mileage (which I've had issues with in past experiences). Loved this location.Trevor H.
El cliente no dejó un comentario.Edward F.
The Manger was Amezing and welcoming person even if she was busy but she tried to satisfy all customers. A+Daniel H.
El cliente no dejó un comentario.Zachary R.
This location was extremely professionalAllen B.
Lovely helpful woman working at check-in. Our pickup and drop off went smoothly. 10/10 would highly recommend.Dana C.
El cliente no dejó un comentario.Brendan B.
This is the only rental place I will use! The best!Tracy K.
El cliente no dejó un comentario.Evan S.
Keep Mrs Vannoy there. Just talking on the phone, she's the reason I came to that site and the reason the whole experience was not stressful and even pleasant. I know where to come again if I need anything else and I would definitely send all my sisters, family and friends thereRagina A.
Everything goodJeraud C.
El cliente no dejó un comentario.Gabrielle K.
They were very accommodating and super friendly. I would definitely recommend them to friends and family.Courtney M.
Staff was friendly and efficient. Best customer service experience I've had in a long while!Joseph L.
El cliente no dejó un comentario.Ryan C.
This location is one of the best. Customer service excellent, staff super friendly and helpful. This is my 2nd or 3rd rental from this location and it has always been a pleasurable experience.James H.
My online account is all screwed up and I have tried to reset my password multiple times to no avail and I never got an invoice to show the breakdown of what I was charged. That's very frustrating and likely not the fault of the kind people at the location where I rented the truck.MARK N.
Everything from the location, to the pick-up and drop-off, the cleanliness and condition of the rental van, and especially the customer service, was all excellent! ¡Gracias!Gregory H.
The attendant was amazing. Very efficient and pleasant.Geovese M.
El cliente no dejó un comentario.Chantenevi S.
El cliente no dejó un comentario.Darin F.
El cliente no dejó un comentario.Luis D.
Stephanie was very nice, helpful, and courteous.Shemaiah M.
Fantastic customer service. Our representative went above and beyond to help us. We highly recommend this location. So nice and went out of her way to make sure everything went smooth. Wonderful experience.Caitlin W.
By far the best U-Haul rental location I've dealt with. The owner was very kind and extremely helpful.Dan M.
I have never had such an easy, hassle-free experience at a U-Haul dealer. This dealer is not the closest location to my home, but I will drive to rent from this location from here on out. Excellent experience, thank you!Kathryn G.
Awesome service. Can't think of anythingJames D.
El cliente no dejó un comentario.grant B.
El cliente no dejó un comentario.Deoundra W.
Your app could be updated to send photos of you license to the rental location your using. You should be able to do same things in the app as you online to make rental quicker. Provide security in the app for renter and the rental location.HaroldB B.
El cliente no dejó un comentario.John K.
Nothing. The Columbia, MD Fort Knox/U-Haul location ALWAYS provides top notch customer service. The staff is always so friendly.Samantha P.
The best thing was the very helpful customer service agent at the location. She is amazing!!!Karen H.
El cliente no dejó un comentario.Julie W.
El cliente no dejó un comentario.ALPHA K.
Awesome staff, I'd had my wallet stolen that very morning and they still assisted me to the fullest....take my advice check in online before going.....fantastic experienceNakia M.
El cliente no dejó un comentario.Ramat L.
El cliente no dejó un comentario.Shemaiah M.
El cliente no dejó un comentario.Benson S.
This location is great because they provide friendly quality service every time. I had reason to use them three times this past year and every time the service was excellent. Also -- this time I locked my cell phone in the truck on a Saturday night and all I had to do was leave a voicemail message and they had my phone ready for me when they opened the next day. THANK YOU!Thomas M.
Great service, great truck. Would definitely use this company again. Many thanks!Christina Z.
El cliente no dejó un comentario.Benjamin J.
El cliente no dejó un comentario.Henry K.
Stay the same. They are the best.Nancy F.
El cliente no dejó un comentario.Nichole B.
El cliente no dejó un comentario.Stephanie L.
El cliente no dejó un comentario.james F.
El cliente no dejó un comentario.zanya B.
El cliente no dejó un comentario.Vince C.
El cliente no dejó un comentario.Justin L.
El cliente no dejó un comentario.FATOUMATA P.
El cliente no dejó un comentario.PATRICE A.
El cliente no dejó un comentario.Milton W.
El cliente no dejó un comentario.Rachel S.
El cliente no dejó un comentario.Edwin S.
El cliente no dejó un comentario.Mason K.
El cliente no dejó un comentario.KHON L.
El cliente no dejó un comentario.Tina B.
El cliente no dejó un comentario.Ming C.
El cliente no dejó un comentario.Milton W.