This location is awesome and very convenient. Friendly staff and very helpful!Adam A.
Customer Reviews for Fleming Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Friendly service easy to work with and secured the right size truck at short notice where others could notâ€¦ Alec was great to work with and fussy to make sure everything was clean and working right..Mark C.
Trailers need trailer breaksBENJAMIN M.
El cliente no dejó un comentario.MICHAEL J.
Customer service was great!Heather C.
El cliente no dejó un comentario.David M.
Dropped off after hoursDjuana S.
El cliente no dejó un comentario.Nathan S.
El cliente no dejó un comentario.DAVID F.
A better spot for parking is the most practical improvement to be made.Dallas U.
El cliente no dejó un comentario.Sam H.
This guy was sooooo nasty to me, until I said to him that his Customer Service skills were horrible. He then calmed down and acted nicer. I arrived during normal business hours, but he wasn't there & his phone went to voicemail. No way to know when he would return. Waited around & when he returned he started verbally lashing out at me. He acted as though I should know what to do, and treated me like I was an idiot. Sketchy location, and the guy looked like he was a homeless man off the street. Awful experience.Josephine G.
El cliente no dejó un comentario.BRENDA G.
El cliente no dejó un comentario.Samuel J.
Easy procedure for drop off of truck.WILLIAM H.
El cliente no dejó un comentario.Brian F.
El cliente no dejó un comentario.Jay B.
El cliente no dejó un comentario.Jesse M.
Easy and quick online return. Very convenientMike E.
El cliente no dejó un comentario.Frank T.
See email explaining discrepancies and concerns over this particular rental.Christian A.
El cliente no dejó un comentario.Mark G.
El cliente no dejó un comentario.Robert C.
Poor Customer Service!Don W.
COMPUTER REGISRATION TOOK LONGER THAN I EXPECTEDKim S.
El cliente no dejó un comentario.Austin A.
The wait time for using the website to pick up the truck was time consuming. I would recommend less steps during the pick up process, and maybe more when initially renting the vehicle. Great location, facility and idea.Danny S.
The owner was very helpful and considerate. He noticed that a tire may have been low and checked the tire pressure in all the tires. One of them was significantly low and could have caused us to have a blowout, had he not checked and added air. Also, he offered his help, if we needed it, loading our car onto the trailer. All in all, I would not only use this haul center again, but I would definitely recommend it to others.Richard P.
Kind and friendly gentleman that helped us out. Gave tips and pointers on operating the equipment and towing trailers in general. Will be using this location for all our future uhaul needs.Kristopher K.
Commuters were not working, tried to register and bring back by my phone. Would be excellent if everything was working. When I brought back, my phone after I went through the 4 steps to bring back from the app, kept saying Uhaul made a mistake and I should try again later. I kept trying to do those steps and kept getting the error message. I finally just gave keys back to the location manager in Springville, UT, where the computers were not working. I kept pictures of everything about miles and gas to show if it did not go through through the app. We left with extra gas put in, clean, with no damages. I have the miles via camera from phone. If any questions, I will be glad to send in my pictures of before and after. The actually ability to do this on your phone was a good idea, but the app and the software, needs improvement to not make it difficult and time consuming to bring truck back. We brought back in same condition as taken. The owner was laid back and just took the keys. I did not worry because, I had pictures. I have not seen my receipt yet. Please call if they want pictures or anything.Dyrk V.
I love Uhaul customer service but this specific place the owner was horrible. I asked to extend it if possible my rental, I had called the uhaul customer service. I ws told yes I could and that was all. The next day the owner Alex calls me yelling at me telling me I need to return it at the time I had said before, even though the extension was done, that he was going to impound me, charge me and I'd be in trouble. He was so unprofessional and pretty much told me if I didn't have any idea about how Uhaul works I needed to stop making my own rules, which I never did, the "extension" was coming from a Uhaul agent. Well i asked him if he didn't communicate with Uhaul itself and he said he didn't care what Uhaul said or thought, he was his own boss and he made the rules, then rudely said bring it back at 2:10 and that's that and hung up on me. I am very disappointed with this experience, moving is already so stressful that renting a truck shouldn't have to add another stressful thing to it. I dont think someone like that should be representing Uhaul with that attitude and arrogance. GraciasFrancisco O.
Great place to rent from very helpfulJeff P.
Thanks for all your help..Mike L.
Clean the windshieldSorrel J.
El cliente no dejó un comentario.Carli R.
El cliente no dejó un comentario.Steve J.
Excellent customer service. I highly recommend this UHaul dealer. Alec was very helpful a great to work with. Fleming Storage was a fabulous place to store our belongings in between moves. Very Clean and secure Business and a pleasure to work with.Aaron G.
He was very polite, helpful and friendly.john R.
El cliente no dejó un comentario.Tiffany S.
El cliente no dejó un comentario.jeff R.
El cliente no dejó un comentario.Kevin B.
Great location to do business with. Excellent staff. Very positive experience.Jim C.
El cliente no dejó un comentario.andrew B.
The operator/owner was grumpy and impatient. Was annoyed at questions. However, things worked out ok .Mark J.
Service is always great here.Steve J.
El cliente no dejó un comentario.Gordon S.
The man running it was kind but not very organized. I checked in using the truck sure app but the keys were never placed somewhere that I could get to them. I had to wait 30 minutes for him to get to the office because he was running late and instead of getting me the keys after I told him I checked in using the truck share apps than had to wait another 30 minutes because he was confused and couldn't ding my reservation and than after calling uhaul realized I had already checked in to pick up my truck did he listen and get me the keys so I could get on my way. It was just frustrating because I had people waiting to help me move and I wasn't planning on being held up for so long just to pick up my truck ..... also he never gave me the dolly I paid for so after moving everything into the truck I had to call uhaul and get everything squared away so I wouldn't get charged for a missing dolly that I never receivedJaci C.
El cliente no dejó un comentario.Madge S.
El cliente no dejó un comentario.Stuart L.
El cliente no dejó un comentario.Nickolaus O.
El cliente no dejó un comentario.Wyatt A.
El cliente no dejó un comentario.Richard C.
Be clear about checking in on your phone. I was told to have it back by 3 and put the keys in box. Nothing about having to check it in myself after hours until I got a text reminder.John C.
El cliente no dejó un comentario.Richard C.
The guy was great, he wasn't even suppose to be in that day but he had come in just to help us which we really appreciated.Lisa T.
El cliente no dejó un comentario.Daniel G.
El cliente no dejó un comentario.Bruce B.
El cliente no dejó un comentario.Lilliane B.
El cliente no dejó un comentario.Demar W.
El cliente no dejó un comentario.Peter F.
They weren't there.Dennis P.
We were transferred to 3 different stores even through we had a reservation. B/c of this our movers weren't able to help, and we had to do the move with just the two of us. Worst experience with Uhaul ever. I even went into the 1st Uhaul location ( Uhaul Store at Bulldog in Provo) that we choose on the reservation and asked them to confirm the reservation. They said everything was setup, but then gave away our trailer and acted like we were the ones who showed up to the wrong location. Then sent us to another store that didn't even have the right equipment, so we had to drive 20 min to the Fleming Storage where we had to wait for them to open which was 30 min. The gentleman was very nice, but our order was messed up because of the Bulldog location who added two extra days on our account and charged us which we didn't ask for, so we paid for two extra days and have asked 2 different people to refund the money. Really a terrible experience. Why did I even bother making a reservation it would of been cheaper to just walk in.RACHEL M.
The phone number for the Springville U-Haul did not work. I called the 800 number and the person from U-Haul also called and could not get through. When I asked what I could do the reply was nothing. I had to make another trip back yo the Springville U-Haul to confirm everything was ok with the truck that I had returned the evening before. It was 4PM and no one was there. A person who worked next door told me to call him on his cell phone. I did and he did answer and said the truck was fine. When I brought up the number did not work that was on the web site and with U-Haul headquarters he shrugged it off and said he had done U-Haul for 25 years and there is no problem. Well there is a problem and please contact this location to get a number that works for your records and for your clients.Vaughn W.
Excellent customer service.ROBERT R.
The manager wasn't very friendly.Seddrick W.
El cliente no dejó un comentario.John H.
Kind of out of the way.Mikiah C.
El cliente no dejó un comentario.Douglas P.
El cliente no dejó un comentario.tammy S.
Contact phone number provided does not work. Personnel were very friendly and helpful.Christopher H.
El cliente no dejó un comentario.Brett M.
El cliente no dejó un comentario.Brandon P.
El cliente no dejó un comentario.Zan D.
El cliente no dejó un comentario.Bob S.
El cliente no dejó un comentario.Brian H.
El cliente no dejó un comentario.Justin A.
Drop off representative waited for me after closing and even helped me drop the trailorDOUG S.
Improve safety and maintenance of the equipment! Fleming's is great and I've used them several times for Uhaul rentals. However, I rented an Auto Transport and didn't find out untill I loaded the vehicle onboard that the trailer had one flat tire on each side (front tire on one side and back tire on the other). You couldn't tell there was a problem because of the dual axles masking the problem. It would have been sure disaster if I tried to tow. I had to unload the towed vehicle, take the trailer and inflate the tires, and drive back to re-load the towed vehicle onto the trailer once it was safe to use. Good thing I knew what to do - someone could have been killed if they tried to use the equipment how i got it.Steve W.
The owner of this location was ridiculous. He insisted that I did not have a truck reserved after I'd already done the self checkin and seen the truck in the lot. I had to call the corporate number and have them tell him my truck was there. He was still rude even after finding he had made a mistake. He later called and told me he had accidentally left a furniture dolly in the truck that I needed to bring back. I told him I would, and he told me the office would be closed, but I could leave it behind the office. He made sure to know that he had cameras and so he'd be able to see anything I did while I was there.David M.
El cliente no dejó un comentario.Kate B.
El cliente no dejó un comentario.Leopoldo C.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.James F.
It's a very small parking lot and not big enough to maneuver around The attendant was rude like he was inconvenienced by our return and made demeaning comments to us before we could say anythingSheila W.
The U-Haul rep was very helpful and kind. Keeps good care of his trucks and customers.Cecelia B.
I feel Alec was very helpful and polite. I would recommend fleming storage for uhaul rental to anyone. thanks Ron.Ron U.
El cliente no dejó un comentario.george hallard P.
El cliente no dejó un comentario.connie P.
Don't appreciate being called an asshole when I was trying to get checked in for a Truck. Also, no one was one the premises when I needed the truck. It delayed me about 30 minutes. The â€œU-Haulâ€ guy was also not present when I came to drop the truck off. Poor service altogether. I will not be using U-Haul again.David S.
New what they had, how it worked and was very helpful.SCOTT J.
El cliente no dejó un comentario.Kayla D.
Very happy with my experience renting a Uhaul trailer from this location. Alec was very friendly, helpful, and fast getting me on my way with my rental. Highly recommend this location.Jarom R.
El cliente no dejó un comentario.Sydney B.
El cliente no dejó un comentario.Alan D.
El cliente no dejó un comentario.Carey M.
El cliente no dejó un comentario.carol F.
Horrible customer service. We were never given a contract, the u-haul program was down, we had no idea that we would be charged EXTRA money AFTER we pre-paid and we are very angry about that! Also this guy at Fleming storage was a complete idiot and super unhelpful and sarcastic. Acted like he didn't know how to do his job and wouldn't answer me when I tried to call him back. Also he gave us the wrong dolly. We paid for the bigger one to move a washer, but he gave us the small one instead! Also, he told us the wrong place to drop off the truck! Nothing was explained to us and I will never use u-haul again. Worst customer service experience ever.Devin W.
There was one problem, I told them I wanted it until Tuesday and they said I was late and charged me for 2 more days. I told you Tuesday the 25th and they said no the 23rd.JoAnne J.
A total jerk runs this location. Don't recommend you pick this one for rental or drop off. Drive the extra miles to avoid him.ROGER S.
El cliente no dejó un comentario.Scott S.