Customer Reviews for First Step Computer
(U-Haul Neighborhood Dealer)

460 reviews

977 W San Bernardino Rd   Covina, CA 91722

(626) 593-5175

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: Closed

Services at this Location:

Contact Us

(626) 593-5175

977 W San Bernardino Rd
Covina, CA 91722

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marciano R. 
Rating:
5.0

Customer did not leave a comment.

Manuel T. 
Rating:
3.0

Customer did not leave a comment.

Douglas K. 
Rating:
1.0

Customer did not leave a comment.

Mauro A. 
Rating:
5.0

Customer did not leave a comment.

Tamiko P. 
Rating:
5.0

Customer did not leave a comment.

JIAN W. 
Rating:
4.0

Customer did not leave a comment.

MISTY N. 
Rating:
5.0

Customer did not leave a comment.

Odalis A. 
Rating:
5.0

Customer did not leave a comment.

Ricardo S. 
Rating:
3.0

Customer did not leave a comment.

Van W. 
Rating:
4.0

Customer did not leave a comment.

Qingrui M. 
Rating:
5.0

Customer did not leave a comment.

WARREN D. 
Rating:
1.0

Customer service was terrible, old worn out trucks and the place of business smelled like rotten eggs and looked like hoarding was present. Never again.

Malinda M. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

These are the most friendly, considerate, kind-hearted people on the planet! Consider yourself lucky if you get to do business with them.

Velma S. 
Rating:
2.0

I don't do digital contracts, I want a printed copy handed to me at the time of rental

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Derrick W. 
Rating:
1.0

Not knowledgeable about nothing. He's store was disgusting.

Patricia P. 
Rating:
5.0

Couldn't improve, a great pleasure to work with.

bill H. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

PUES SIGAN ASI CADA VEZ QUE RENTO TRAILA ESTOY CONTENTO CON LOS SERVICIOS DE UHAUL

jose M. 
Rating:
5.0

Customer did not leave a comment.

RAMON R. 
Rating:
5.0

Customer did not leave a comment.

RAMON R. 
Rating:
3.0

Customer did not leave a comment.

COLLIN B. 
Rating:
5.0

Customer did not leave a comment.

Nicholae A. 
Rating:
5.0

Customer did not leave a comment.

Otoniel L. 
Rating:
5.0

Customer did not leave a comment.

Jesus F. 
Rating:
5.0

No improvement needed they were very friendly and helpful

GLORIA R. 
Rating:
5.0

Customer did not leave a comment.

Otoniel L. 
Rating:
5.0

El servicio fue muy bueno para mi, excelente persona que me atendió, muy atento y amable y me explico todo de modo que yo entendiera las indicaciones y me dio algunos consejos. Me agrado su atención.

PATRICIA M. 
Rating:
2.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Your service is great thank you

SABINO P. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Can't think of anything

DANIEL R. 
Rating:
5.0

The Family that runs this location are awesome. They are patient, nice and helpful. It was a pleasure renting from them and I will definitely recommend them to others.

DANUSHKA T. 
Rating:
4.0

Customer did not leave a comment.

Maria A. 
Rating:
3.0

Customer did not leave a comment.

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

All positive will recommend thank you

Ricardo I. 
Rating:
5.0

Customer did not leave a comment.

QUYEN L. 
Rating:
5.0

Customer did not leave a comment.

kim S. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

Angel A. 
Rating:
5.0

Customer did not leave a comment.

LISA P. 
Rating:
3.0

The store itself is cluttered and dusty. They have

JOSE E. 
Rating:
5.0

Good people all with good heart, positive attitudes, polite and they always help me anything I needed.

Wilma D. 
Rating:
5.0

Excellent service

Lana W. 
Rating:
2.0

The office was uncomfortably dirty and smelly the vehicle was clean and they asked a lot of questions but never mentioned the fact that I was going to get a $30 penalty if the vehicle came back below a quarter tank even though they gave it to me just above a quarter tank

Gilda V. 
Rating:
5.0

Best locations to get the uhaul . Been there 20 times best services and kind

Vannesa L. 
Rating:
4.0

Customer did not leave a comment.

Ivan C. 
Rating:
4.0

Nothing to add

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Su helpful thank you

JOHN D. 
Rating:
5.0

Nothing

ELSIE R. 
Rating:
5.0

Customer did not leave a comment.

Sarkis S. 
Rating:
5.0

Customer did not leave a comment.

ANNA S. 
Rating:
5.0

Customer did not leave a comment.

Antonio G. 
Rating:
5.0

Customer did not leave a comment.

Ricardo J. 
Rating:
5.0

Goooooooood

KARIM Z. 
Rating:
5.0

Customer did not leave a comment.

RUBIE S. 
Rating:
5.0

No improvements needed, always fast, nice & friendly service. 10 stares in my book!!

Yvonne R. 
Rating:
5.0

Very nice and helpful with every step to rent and more even when I kept truck extra days Best help ever every one should be like them even stayed late to return truck

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Kent C. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO M. 
Rating:
5.0

Customer did not leave a comment.

theodora Z. 
Rating:
5.0

Increase the number of dollys with a strap for a refrigerator. The employees were very nice and polite. He referred me to another U-Haul close by for a dolly. Thank you. We appreciate your business.

Margaret A. 
Rating:
5.0

Customer did not leave a comment.

LISA P. 
Rating:
5.0

I always rent at this location. They are very nice and helpful

GEORGINA P. 
Rating:
5.0

Excellent service! Thank you for all of your help!

Karin B. 
Rating:
4.0

The transaction went smooth, thank you, Ralph Gomez

RAFAEL G. 
Rating:
5.0

Customer did not leave a comment.

Deidre N. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
5.0

Good service

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR I. 
Rating:
5.0

Customer did not leave a comment.

JOE L. 
Rating:
5.0

The truck was shaking a lot constantly on the road freeway other than that ok

SAMUEL D. 
Rating:
5.0

Nice truck, an awesome self-check-in method.

Jeremy M. 
Rating:
4.0

Customer did not leave a comment.

Timothy C. 
Rating:
3.0

The customer service and the place I got the Uhaul are perfectly good. But the company where they work like Uhaul made mistake on my bill until now is $500+ for 1 or 2 day driving only 20 miles total. They charge me for diff. Truck in their computer and it's still pending on my credit card. The company doesn't really good about kiosk billing system. It's a bad experience. The people or C.S. Who assist me trying to fix the problem and call the manager. I don't know what's going on. They need to fix this kind of C.S. All of them.

Wilma D. 
Rating:
5.0

I'm very pleased about the service hours 9 to 9 m-f, they hold a variety of rental vehicles and staff is friendly and helpful. Bilingual too that it always a plus.

STELLA E. 
Rating:
3.0

Looks like the trailer just came off the road in the weather. Right strap winch was frozen up. I had to clean and oil just to get it to work.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Best U-haul experience. Really nice, new, and well maintained truck with good brakes. Friendly, helpful, and kind service. Thank you!

Christina L. 
Rating:
5.0

Customer did not leave a comment.

Guotao M. 
Rating:
5.0

I really don't have any thing to say about improvements. I was provided a rental I had requested and the time it took to process the necessary paperwork was very quick.

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

JIMMY M. 
Rating:
5.0

The best customer service ever. Very nice people

CARMEN C. 
Rating:
1.0

My tv box was wet on top of the box my dresser wet on top of the dresser and my stand up food china wet to your u haul truck not good to put stuff in the back has holes on top that's where the rain cam from took pictures no good

ROLANDO B. 
Rating:
5.0

Great prize! Very convenient also!

FNU A. 
Rating:
5.0

Customer did not leave a comment.

RUBIE S. 
Rating:
4.0

Customer did not leave a comment.

Alix R. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

SANTOS L. 
Rating:
5.0

Keep doing the same thing you make the people feel good

John E. 
Rating:
5.0

Customer did not leave a comment.

Silvia M. 
Rating:
5.0

Very friendly customer service. I will rent here again with no hesitation.

Susan J. 
Rating:
5.0

I'm very happy with the service the people they so friendly thank you very much

Lesbia H. 
No reviews have been submitted for this location.

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