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Matthew D.
Customer Reviews for First Choice Market
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Excellent service
Vanice P.excellent customer service
John G.Great People
Paul C.They hooked up a tow dolly with badly frayed straps- rectified by another employee. I was given a furniture dolly missing a wheel which I did not notice as I was pre occupied with the tow dolly - not very helpful.
Jeffrey R.Staff was very helpful and reassuring in the midst of a personal crisis which was exacerbated by problems finding a trailer that I thought was reserved on UHAUL web site. This was not where UHaul schedulers directed me to go… this was on my way to my destination where I needed to use trailer. UHaul website has disclaimers that say your selection location is “preferred†and I did not catch that initially. I thought, despite their disclaimers, that equipment is available at desired locations. Key point- preferred location is not guaranteed. My mistake was thinking that having made a “reservation†a week earlier, that I could depend on picking it up from that location. Scheduler phone call 2 days before rental first said, “Sorry there is no equipment available†despite their website for 2 locations within 2 hours showing equipment available and GUARANTEED. Then she offered a location 5 hours away- one way… after much griping she located equipment 2.5 hours away which I took because I felt I had no other options. Distraught, the next day, the day of travel, I did my own research, called directly, and found a trailer 1 hour from location, a day earlier than planned pick up, picked it up, and cancelled the other “reservations†online and the other 2.5 hour location. Locate your own equipment or else you may end up terribly disappointed from the call from the scheduler. Scheduler told me there was NO trailers available in a certain area YET, I got online and still found the UHAUL website showing equipment available there and a couple places were even guaranteed. I reserved one of those. This went from stressful situation to nightmarish situation where I thought I had something working out and to be then told that NOTHING was available. Scheduling works in other industries… why not in my situation, and sorry does not cut it when you are expecting reliability. This was my first experience with UHAUL.
WILFRED G.Customer service was wonderful! Easy to get the trailer picked up. Will use again.
Larry M.The U-Haul staff at First Choice Market were polite and courteous. I'm thankful for their service.
Suriya R.Person was very helpful when dolly was picked up. He explained every thing that I needed to do to have a safe towing trip.
Wayne M.6x12 unit we rented had a loose electrical connection. The attendant had to tape the connectors together, which did not hold well. I had to re-tape it several times during our trip.
Ray C.Very unprofessional staff. Really big
shawna M.Not much except maybe shortening the check in time
Keith V.More unit availability would be nice, but we are in a small town and it is usually limited.
jenna F.Had to wait for service. Grocery store (where UHaul was located) were not helpful in helping to find the person in charge of UHaul. They were also not very organized. Once the person in charge of UHaul was located he was very friendly & helpful.
Elizabeth H.The truck had multiple mechanical problems
Edward P.The cab smelled like pee.
Cheryle J.The Truck I located and set as a reserved Truck was never available on the reservation day I saved. It was located in another town 50 miles away and not the correct size I ordered.
david S.Had to drive 100 miles round trip to pick up trailer. My confirmed reservation at the Trinidad co locations was a lie. No trailer available in Trinidad as was confirmed by uhaul. No very happy about that.
Louis E.The truck cab was very dirty with old bottles inside and nasty spills all over console and window. They did not have ANY blankets and we reserved 3 dozen. The truck bed was full of dirt and hardened mud throughout and down the ramp. Will NEVER rent from this location again.
Christopher E.Rude employee— enough said.
Adam K.Rude employee— enough said.
Adam K.Everything was great!
austin J.Its in a grocery store and you have to wait a while to get service. Your phone app is horrible. It wouldn't let me take a photo to drop off after hours.
CURTIS D.More inventory. They were very nice and helpful, though!
PATRICIA P.It was very slow service. The people didn't act like they knew the process very well. Or maybe they were new and didn't ask for help.
Jodi S.Long wait because staffing was short but very helpful once received help
KEVIN R.in a grocery store. 1 person, 1 computer, very slow.
Mike S.I did not get the dolly I rented. The attendant at the Pueblo location was unaware I could of rented the trailer u walsenburg for a two way rental being I live in the area. I could of saved like $50. Disappointed to say the least
Jennifer H.The dollies I asked for were not included. The truck had not been swept. There were furniture pads which I did not order, and they were dirty and not folded. I want sure where to go to pick up the keys; there was inadequate signage. The person I talked to was very helpful.
Stacy A.Efficient
Lyndon C.Don't charge people additional 40$ for " wrong destination fees" when that was the prescribed location for drop off and I would have personally checked the truck in on the app as instructed, however there's absolutely no internet connection out in the boonies and try after try I was unsuccessful. So the additional 40$ charge is bullshit.
Joshua W.You added an extra $88.00 in taxes.
Leonard B.Easy drop off with the U-HAUL app.
Roger M.Train your 800 phone reservation personnel to listen to future customers. I have been using your services for over 40 years and this last encounter was absolutely horrible. The person I spoke to today did refund part of the charge, but stated that I could not speak to anyone about the unprofessional,rude and complete handling of my request for this rental. There are many people with much better people skills that would appreciate a job that have better customer service for future customers. The person that did not listen to my request and entered incorrect information made this a complete unfavorable experience.
Roxanna M.Service in and out was difficult, I left the container better than I found it and some confusion about getting the final check out and receipt. However, it is the only rental in the vicinity and I was glad they were there.
calvin S.Very helpful and explained to me that I got robbed by the pickup location.
Victoria D.Great job
kye P.No improvement needed for this location. Everything/one was on point. UHaul Corporation, however, needs to be upfront and honest about that extra deposit they hold on your card if the gas is not replaced. An additional $75 hold was placed on my card and when i called about, i was told that they did not see that extra hold. Thank goodness i had the extra available on the card. Otherwise, my rental would not be approved. At the end, I got all my deposit back. Just let us know so we can plan accordingly.
Brenda P.Mark was great to deal with.
JOHANN R.Keep your truck clean!
Thomas H.No one was dedicated to assist UHaul customers so we had to wait quite a while until we could pick up our dolly. They were very nice to work with however once someone assisted us.
willim V.There is never anyone available at the drop off location. Share app doesn't always load to use.
John F.Make more drop off locations available
Brandon A.