Comentarios del cliente para First Choice Market
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de First Choice Market
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
kye P. en
Great job
Brenda P. en
No improvement needed for this location. Everything/one was on point. UHaul Corporation, however, needs to be upfront and honest about that extra deposit they hold on your card if the gas is not replaced. An additional $75 hold was placed on my card and when i called about, i was told that they did not see that extra hold. Thank goodness i had the extra available on the card. Otherwise, my rental would not be approved. At the end, I got all my deposit back. Just let us know so we can plan accordingly.
JOHANN R. en
Mark was great to deal with.
Thomas H. en
Keep your truck clean!
willim V. en
No one was dedicated to assist UHaul customers so we had to wait quite a while until we could pick up our dolly. They were very nice to work with however once someone assisted us.
John F. en
There is never anyone available at the drop off location. Share app doesn’t always load to use.
Brandon A. en
Make more drop off locations available
pam R. en
Order somewhere else, the hassle is not worth it.
Shelby J. en
Signage indicating check in desk is inside First Choice.
Theresa G. en
I was charged an extra $22.46 that I was told was a deposit and I have not been refunded. I was told the gas tank was full it was not!!! I returned it full, the attendant was very friendly but obviously not experienced enough with the truck .
Chris D. en
Great customer service. In and out in no time.
Joe R. en
Just a little bit more training for the employees. they were very friendly and helpful but has some issues getting it set up.
Chris D. en
Very good Uhaul location. Mark and Cody knew their job and were friendly and efficient. In and out quickly.
Michael P. en
train employees, the man who hooked up the trailer did not tighten the hitch properly and it came off and scratched and dented my tailgate.i am waiting to here from the u haul dealer about fixing it.
david W. en
Excellent service assitwd unloading my car and trailer fast so I could get to my vet for my elderly dog. After traveling cross country staighr
Mario L. en
The people was very nice and helpful and the equipment very good, it gave me no problems,I sure would recommended. I am very pleased with the service.
Steve B. en
Customer service was above and beyond. This was an emergency rental where my wife had to pick up a trailer on her own and the staff went out of their way to accommodate
John C. en
Great help in a low income town.
Kenya R. en
It let me order a pick up truck, but this location doesn't have one. No reflection on their service though, they checked me out, no problem. However, the price changes because the 10 footer costs more for flat plus mileage.
zach M. en
By no fault of uHaul, it took nearly 45 minutes for a customer service rep to come to the counter to check in my trailer. After that, the service was fine.
CHRIS M. en
Hr8
william R. en
wish the unit had speed control
Victoria B. en
The person who helped me did not know the UHaul procedures. She had to keep asking someone else.
angie D. en
First Choice Market in Walsenburg was excellent. I rated the experience average because I initiated the U-Haul rental agreement online and requested a tow accessory kit for 24.95. I received a confirmation by email and called U-haul the next day to change the pickup date but the phone rep said that there was no reservation. I asked several questions and what she said was, "If there was a reservation I would see it, but I don't see it, so there is no reservation. I would see it if it were canceled and I don't see it." She made me a reservation and when I asked to add the tow kit, she said that she could not add that and I would have to get it at the location of pickup. Then, that evening or the next day I got a confirmation that my tow accessory kit had been shipped to me. This, to me, was all quite incredulous but really had nothing to do with the First Choice Market who were wonderful in getting our auto transport hooked up.
Justin A. en
Stress free! Thank you-
Louise B. en
Train personnel therough
robert N. en
Picked up unit at 7:30 AM, Turned in unit at 1:28 PM, six (6) hours later. Was not refunded/discounted for many hours early drop off.
Jamal K. en
Not their fault system has the wrong info on our trailer.
Michael H. en
The truck had not been cleaned before I picked it up and appeared to have been used to transport landscaping supplies. The floor of the box was covered in peat moss.
Rose H. en
Make sure your mileage calculations are right. Instead of charging for extra mileage later. Make it clear on your website that those greats are only in town. And, when we called customer service to change drop off locations we were on hold for 20 minutes. Sorry don't think I'll be using Uhaul in the future.
Kristie G. en
No uhaul staff present when I was there
Kristie G. en
No one was there that handled uhaul at the time I arrived to answer any questions.
Heather W. en
We had to get a Uhaul last minute due to unforeseen circumstances. The clerk was knowledgeable and friendly. Great experience.
RICHARD W. en
Hire more customer service people. I spent way to long on hold. I hate voice mail and messages telling me how important my call is to you, while I sit on hold. It is obviously not very important.
William B. en
It took hours to pick up the truck. No one could find my reservation which I had made well in advance. It was lucky that I got a truck at all. It was a disaster of disorganization and ineptitude
Terry W. en
I needed a trailer when we ran out of room in the 26 foot truck. But the computer would not let the clerk add a trailer to my existing contract. He had to call a higher up person in Uhaul to override the computer. Thus the process took well over an hour to rent the trailer.
Robert W. en
Truck bed dirty. Cab dirty & full of dog prints. Gas not recorded right from pick up. U haul experience as a whole not well. Reserved 8 weeks in advance & never assigned to night before pick up.
James R. en
These folks went the extra mile for me. Due to traffic delays I arrived 5 minutes after their closing time, but they reopened in order to check me in.
Paul W. en
Very convenient location, and a grocery store at the same time.
MATT N. en
No issues. Easy.
Gary D. en
Have more 24 hr drop off locations
JAMES H. en
Our guy, cant remember his name, was very friendly, and knowledgeable about the product. Great experience!
david C. en
Blah
Ryan M. en
Had some issues with an after-hours drop off that caused some confusion. Not sure if there is a way to confirm drop off after hours but that would be helpful. They were quick to get it fixed on their end but it took a little figuring out. Overall everything went well.
Craig T. en
Dakota was rude and thanks to Emily we were able to get out truck and another lady from dispatch