The location got me in my truck quickly and the people who work there were friendly and helpful. I would recommend this location for rental without hesitation.
DAVID A
Customer Reviews for Fifth Avenue Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The gentleman who checked us in was very helpful and friendly. Would use them again.
GEORGE GGreat customer service from Jimmy
SEAN NNada
andria MThank you for everything! We will always recommend this location
DIANA RCustomer service was EXCELLENT
KELLY MThe guy at the counter was very professional and helpful. I didnt get his name but he made the process very simple. Highly recommend!
MICHAEL-ANTHONY VGood service!!
DARLYN VCustomer service picking up the vehicle was great! Guy at the register had me in and out! Did everything professionally efficiently and everything was great BUT returning the vehicle the old guy was very strange and rude didn't even no sense of customer service it seems like worst experience I've had returning a rental equipment that would be the only reason why I wouldn't refer a friend to this location!
Clivens LLocation was hard to spot when driving by. No significant UHaul signage the way there is at other locations. I drove past it and turned around 0- assuming the storage facility signage also meant it was the UHaul location. And, it was. The fellow on duty who checked me in was extremely helpful.
DOUGLAS FGreat experience fantastic customer service. Highly recommend this location.
Zakariya SThank you for allways being there for me 🙏
BERTAALICIA MJimmy is absolutely amazing! This was my second time renting here! This location and Jimmy are my preferred location for UHAUL.
Tywana WThe manager behind the desk was extremely courteous and understanding. I would use this location any time.
Karan nQue le den buenos precios Y más a facilidades
Manuel UTHE OFFICE PERSONEL ARE FOCUS AND VERY SERVICEABLE. STRONG CUSTOMER RELATIONSHIP.
Matthews OCustomer Service is friendly and on point.
Carlos GCustomer service is always friendly and on point.
Carlos GI've been going to you couple of years already this was the worst time I ever had they gave me a U-Haul truck that smelled horrible the floor was sticky all my stuff got sticky my shoes was sticky very upset with that
Mary SBueno
SEGUNDO GGreat people.
Steven BExcellent service. Very kind and helpful staff. We were in a crisis and received plenty of assistance and appropriate empathy.
Robert OTruck was dirty and didn't have enough gas I returned with lil less gas then what it has and they charged for extra 70 just for gas and 100 for clean the truck which the truck was dirty when I got it
Anibar CGreat Service!
ROBERT PExperience good.
ROBERT PWorst experience I had with u-haul , from the start I notice the truck not driving well and 3 times the truck stop and won't start back up because of that I waste a day .
Christine GManager Jim at this location is always professional and courteous going the extra mile to ensure customer satisfaction thank you as I will be doing business in the near future. Mr Hammonds
NASEANJ HThe old guy working here was a total dick
Peter BWhen we arrived the person in charged of receiving the trailer was very rude and started to yell at my sister. At that moment I approached him and told him to calm down, that we were here to drop off a trailer. He unhooked the trailer push it out of the way into a trailer parking spot but let it drop on to the ground as if he didn't care for the equipment. I then said to him be careful because there was no damage and his carelessness can cause damage. I was not going to pay for damages I didn't cause. He then walk away without saying a word.
Daniel PThose trailers are very easy to handle and strong. The personnel professional.
Edgar CThey are all very professional and brilliant in this particular office. Answered all my questions and concerns. They are the best office compare to the other place I went at Long Island Avenue. Generally they are 100% on point with their customers because I observe them. They are really good people who care so much for their customers, I went there twice . I will definitely recommend my friends and family.
azogini aNo person at location at 9:00, phone number on door was not working, told to go to second location ( address was a residential house) lost 1 hour of time ( cost $50 for two workers) being paid . Was told my credit card didn't have to be with driver on arrival. Driver had to then supply his credit card. I called the main number to discuss all this with management, was told someone would call me( nobody ever did). Please call 516 503 9010 Howard
Sam KYes the guys at the desk were knowledgeable and friendly
Richard PVery satisfied
Oscar RGreat experience, nice people and good truck.
VOYTAS SVery nice and attentive personnel. They really try to cater for the customers.
SOFIA MUpon driving to drop off my rental truck to the drop off location I saw the gate closing. I stopped in front of the gate and waited, then the gate opened again. I then proceeded to enter and tried to park the truck where the rest of the other uhaul trucks were parked, when suddenly an old men started screaming at me "yo! What do you think you are doing!?". Then he approached the passenger door and attempted to open it; it was locked. I unlocked the door and he proceeded to repeat the same question in a very nasty, umpolite, impertinent, and aggressive manner. I answered him, I'm returning my truck. With the same attitude he said "you are not supposed to en enter just because the gate is open", to which I replied, if the gate closed in front of me, and then it openes, providing there are no signs to park the trucks outside, the only logical thing to do is to go ahead and drive pass the gate in the direction where the rest of the uhaul trucks are parked. He then repeated the same question to which I proceeded to ignore realizing there was no point in arguing. I walked to the office. When I was about to enter I heard "Hey what did you do to this truck?!?! the bumper is busted " (same nasty attitude). I answered, the bumper was busted when I rented it (I had proof of that). I went inside the office, the gentleman behind the counter asked me what do I need. I told him I'm dropping off a truck and I also commented that the guy he has working outside has an attitude. He seemed to be annoyed by my comment and ignored it. I will NOT recommend this place to any one. Poor customer service. The type that makes you not want to work with uhaul anymore.
JORGE LGreat service and tips particularly in staying off parkways in the van to avoid getting a ticket. I recommend this location.
DENNIS LVery friendly and efficient
SOFIA MThe person at the counter was very nice and helpful. The issue was when I got to my house and opened the back of the truck it smelled so bad I had to wear a mask when working back there. Smelled like cat throw up and piss. It also travelled onto my stuff the smell and made the overall experience terrible. Also I had flush a roach down my toilet as he was in the truck and he hopped onto one of my dressers.
David SOne of the gentlemen that helped me was very rude the younger gentleman was very nice
Luis MI don't see where you need to improve. The service was excellent the Proprietor was very patient and kind and helpful
DONNAMARIA CMore training needed at Other locations I was given the wrong info. This location was excellent
Edward LMuy buena atención
CIRO Sthese people came and towed the trailer away from my building saying that it was abandoned and it wasn't and no phone call had me panicked thinking someone stole it!!! horrible service! I will never rent again from this place!!!!!! and the nerve to charge me $32 for a tow fee
OSCAR NGentle men treated us with respect
henry F