Comentarios de los clientes para Fifth Avenue Storage

Great friendly staff. It was a wonderful experience

It was an inconvenience for me to pick up at this location. I usually deal with East Islip U Haul. They did not have a car hauler and said I had to go to Bay Shore. I do not understand why a hauler was not available in East Islip. They had about 2-3 weeks for one to be gotten. East Islip always got one for me in the past.

I would recommend Fifth Avenue Storage. The staff was friendly and nice. They made the experience very pleasant.

Nothing Perfect clean every thing worked

Awesome service Great staff!

Nothing everything went smoothly

Create more space for cars to come in and out or for people renting to park cars otherwise a very positive experience

Everything went smoothly from start to finish!

Professional customer service great guys to talk to. No hassle transaction from start to finish. Thank you.

Best Customer Service I've ever received from U haul!!

Very accommodating, honest guys that run this uhaul company. I highly recommend them.

Not a thing. Exceptional Customer Service

The employees were very mean and impatient. I was constantly yelled at while trying to complete the exit survey

Tail light was out on the trailer I had to drive to a different location and wait to have it repaired

Friendly, helpful, and easy to deal with. The staff took the stress out our stressful move day!

They (stuff) didn't wear mask, the truck was in really bad conditions, dirty. I was overcharged because I spend 4 milles and the bill charged 7 milles. Thanks.

This location did not let me drop off the truck. They had no reservation for my storage. I was sent away. I went to bay shore and the service man helped me by letting me drop off the truck. He did not have the unit either. I now have paid upfront for two storage units because they did not have the size I reserved available. I am disabled and I cant carry my items as I planned. I have over $600 in additional expenses to hire people to help and for the additional storage. I have used UHAUL for almost 20 years and never had an experience this bad. I expect that someone will contact me immediately to discuss this issue.

I was at another location and reserved a 9' van online. Went the day before to confirm. They told me all I had to do was come in the next day any time w/ID and credit card and the truck would be there. I needed the truck early in the AM. Got there and there was no one available to give me the van. They said the person would come in at 12 pm. I was there at 8 am. No one could help me. Called U haul in Bayshore and the rep told me to come right over. He had a van for me. Got there and his customer service skills were excellent!!! Everything went smoothly and I was 100% satisfied.

Reservation was not avail at the previous reserve location and it was a hassle to then drive to another place to get the truck

the truck cabin had a very bad cigarette smell. They should say no smoking inside the truck.

They are very nice and friendly

Passenger side mirror was extremely loose luckily I had somebody in the truck With me so they can constantly move the mirror so I can drive safely

Excellent customer service

Everything went very smooth !

Quick & Efficient

Excellent

The truck had just come back so there wasn't much time to clean it

Rich at 5th Ave Storage was very helpful in setting me up with everything I need. He made sure I had the right truck for the job at the right price. I would recommend this location to everybody.

The only issue I had was the gas gauge when we picked up the truck was at a 1/4 of a tank. They told us that he had to drop it off at a 1/4 of a tank or higher. When he dropped it off, the gauge was between 1/4 and a 1/2. Bay Shore UHaul said it had to be filled up to full and said he should have taken a picture and then charged an extra $68.00. To me, that was totally unfair and more communication should taken place.

Excellent atention y good costumer service. Thanks +++++

Thank you , I was welcome at the pick up location, review truck operation , a great place for equipment!

Excellent customer service.

I had a very pleasant experience and would definitely recommend U-Haul and this location in particular.

Please note, this is in regards to the website, not the location which provided exceptional service. The mobile website is horrible. Was unable to check in online because everytime I'd fill out the form it would say that a field was not filled in which actually was. Then when I was trying to return the rental , the site was complaining that it could not get the location. Location services were granted to the website and everything but would not work. Please fix the site.

The person that helped me was very curtious & helpful.

Very nice guy. He was very friendly and the process was the fastest ever!!!

The counter guy is very helpful and pleasant!

The location supposed to be close ar 6pm but myself and other customers where there since 5 till 7 but no one where there to help,

It was really dark when I dropped off the truck so I couldn't tell if I was in the right place but the personnel were so helpful they took care of everything for me!

Nothing. Custmoer service was amazing. Guys were friendly and professional

Easy and simple,for now I don't see anything to be improve it

Remember to Complete the Mobile Checkout Before Droping the keys in the bin! We were unable to provide the Final Milage and Picture of the Odometer to complete the return process. Thank you for helping!

They need more trucks especially big truck i had to get what they have available

Friendly service they speak Spanish is very important

Great guys! Very helpful and loved the mascot.

Keep up the good work I will always rent from you guild thanks so much

Everything is perfect for all customers.

Guy at the front desk very professional and nice , easy to talk to will definitely be going there to get a trailer for my move to Florida in the coming months

Excellent service given by Jim!

Watch your credit card information here! I had a credit card fraud issue here with my rental on 10-7-19 at the Bay Shore, NY Uhaul rental on 5th Ave. I rented a van for a few hours for $70 with the extras I selected. When I returned the van, the Uhaul employee said "We accidentally put an extra charge of $600 on your card for another's rental because you had a similar name" I said "get it off" ! I was assured it would be removed. 4 weeks later, it was still on my credit card bill! I had to call the c.c. co. and alert them to the fraudulent charge, had to have an investigation done, had to have the card cancelled and replaced with a new card which meant calling all vendors who used my card for recurring monthly bill charges, etc. Massive hassle and someone got a $600 free Uhaul charge off of my card! Very very fishy! Beware!

Excellent customer service, nice location and friendly guys services

Awesome customer service. I recommend a better (new) uhaul sign in front of business. I missed it driving by. I never knew that they had uhaul at that location. Thank you. Jim

Dropping the truck off was just as quick

Excellent customer service! My first time using the service and I was pleased and the process was quick and everyone was amazing especial the guy at my pick up location.

very nice people and location is very convenient.