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Tina Q.
Customer Reviews for Fifth Avenue Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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However I originally used the mobile app to pick up a van at the stop and fuel location on sunrise highway where the utmost unprofessional and disrespectful hateful attendant was unwilling to assist me stating that the boss was not there and he didn't know where the keys for the van was located. This gas station is obviously not about customer service which is what Uhaul is all about I wouldn't recommend anyone to ever rent from this location again. The attendant has this “I hate America attitude and look on his face for which he should go back to where he came from “ .?after walking 2 miles to pick up the van which was not available I then decided to call customer service which was a wild goose transfer to transfer case for at least 45 minutes no one could help me with the mobile app reservation and finally went to the storage facility on fifth Avenue bayshore where I got The Best professional service and No Hassel smooth Transfer .My Time was wasted and I should immediately be refunded my reservation fee for this experience from stop and fuel idiots!
Nasean H.The pick-up site is also a storage facility and is cramped and crowded. The office is tiny and you may have to wait outside if two or more customers are inside before you. Othe than that the experience was good and the staff is helpful and friendly.
ALLEN S.The truck was a bit old but in good working conditions, over all it did the work. Idk how I would feel to take it in a long trip
Erick G.My rental was returned to the wrong location by the previous customer (I believe in Smithtown) and they had to bring it to me which caused me to be late to make a pick up. I was promised an extra 50 miles added to my account from Ryan or Bryan (it wasn't clear) from the Smithtown location. I should have had 103 miles and I used 63. I want the charge on my account reversed and I would like for this store to call me to explain why they didn't execute the promise of the extra miles.
Theresa A.Our first location didn't have our van ready for pickup so we were given a van from this location which gave us trouble coming back home on a 6 hr trip
HERIBERTO C.Excellent service
Ulises C.Very professional and courteous guys. Very friendly and helpful. Got my reservation right away.
FARID S.Person working there very rude Very old truck
ANDREL M.Ninguno
Stefan J.The staff are always courteous and above and beyond to help you. ¡Gracias!
Shameka P.Jim and his brother are great. Have never had anything but great service, clean new equipment and the best price. They Rent hand trucks that repair shop rentals don't have available. Have been doing business with them from 2020 with multiple van rentals. Only U haul I need to do business with. Steve Buttner L.I., N.Y.
Steven B.Costumer service at this location isnt the best. People are rude
Ramon M.I didn't rent the truck don't know anything about this keep borthing me with this
Christina C.The service was excellent. I received detailed information and instruction about the use of the motorcycle trailer I was renting. The U-Haul staff ensured proper set up of the trailer and operation of all lights. Much appreciated.
Tiras G.Nothing! You guys are great! Thx!
Stanley L.Nada
George P.Nothing, everything was excellent.
Phill R.No improvement need . I was very pleased with my service.
ELIZABETH M.The gentleman at the front desk, was super helpful, pleasant and fast. He provided me with excellent customer service skills.
Patricia M.Counter staff very good customer service. Attentive, courteous, and considerate. Thanks Jimmy.! Will look forward to uhaul rentals at this location in the future.!
Ray M.The service was good for most part. I did encounter a situation with one of the employees giving me an attitude and acting very rude towards me, which was definitely not pleasant. However, the guy in the front desk was very polite and friendly.
Henry A.Nothing could be change, I was happy with experience with the Bayshore U-Haul.
Phillip R.Everything was perfect
Walter K.Truck are very old. Staff not friendly. Date of return I called an hour before 9am to inquire fees of extended rental, he said just bring it back by 2pm. Returned it at 2pm and I was charged an extra 24 hrs, I only had it for 5 hrs. I was not advised of such fees. He was able to make it right at the end. Mike was not as friendly, he assume if truck is returned after past time time it goes to the next day. This is imperative information to be informed. Again he grudgingly made it right.
FERDI F.In this company they are excellent 👍, very good attention and excellent service
luis P.AAA customer service.
Craig K.Everything good
ANYISTEPHANY P.Renting was quick and easy. Great for moves in nearby towns. I do wish the inside of the truck, where the driver and passenger sit, smelled a little bit cleaner. Otherwise it was affordable and easy to navigate. I will definitely use this service again if we move.
NATHALYE V.Ninguno. Todo muy excelente agradesido con el servicio que me dieron.
ANGELDE JESUS S.nothing!!!! everything was great!!! service for on top!! thank you again.
MIDAN T.location is too busy as it shares with a landscape company with many trucks.
Salvatore C.Nice attention for the Customers, and Nice Team
ARMANDO T.Was given the wrong vehicle
ANTHONYJ G.Was not happy with the pickup location being so far from original reservation location.
ALEXANDERJ F.Nothing to improve. I was extremely happy with my rental. The gentleman who checked us in was very accommodating, informative and congenial.
Sandra L.Back gate to truck hard to close , steering off on truck and made a lot of noise !
Louis B.the person who answers the phone needs to be more polite ,bright and knowlledgeable
Pierre N.Clean your vehicles!!!!!!! My pickup truck was filthy,smelled horrible and I found old food under the seats. I had to clean it just to get in it.
PAUL Y.Guys were really helpful. Truck was clean.
Michael S.It was great .that you very much helping me out with my flat roadside assistance was help full
Elmin G.Awesome customer service .. highly recommend!
Alfred J.Excellent service!!
Karla A.Folks at desk were efficient. Man who helped me with the trailer was knowledgeable and eager to help.
SEANW B.There was a box of chocolates on the counter. It said “worlds best chocolate†it got me all excited and I was like should I? I just went for it when I opened the box it was EMPTY :(. Next time if there is a box which claims to be worlds best chocolate please make sure it's not empty. Because I love to test and verify those claims. The empty box made me sad.
ZAINUL A.