Comentarios de los clientes para Fermco Rental

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Fermco Rental

Clasificación general:

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tom M.
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Amazing staff! made renting as easy as possible. we will definitely be back.

Jan V.
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I drove to Vernon to pick up trailer on Nov. 11. Web site said they were open but they were not. My reservation was for 2:30 Nov. 11 but we could not pick up till Nov. 12 at 8:45 due to store closure. Not how I would have planned to spend the night! Online said there was a auto transport in Kamloops which I thought I had reserved online but when I went there on Nov. 11 (they were open) they informed me that it was not road worthy. Kamloops was very helpful in getting the Vernon reservation made. If I were doing this again I would go to a local uhaul location and have them check availability and make the reservation.

Grant W.
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The truck should have been available at the north Vernon location we first booked. Somehow the booking did not get in to their system. Staff were friendly but we were told no trucks available other than 26 footers (we only needed a 15 foot truck and had a ferry booking). When we objected another location came forward with a truck. The agent at the second south Vernon location kindly added 20 km extra to make up for extra mileage needed and this is not reflected in the final bill. The windscreen was cracked at pick up. No straps blankets or any supplies offered at rental. No walk through at either end although plenty of unmasked staff on hand. No pointing out that truck had a leak in roof just asked for signature and told no other truck available. Online checkin email delivered after we had departed and it was not made clear that it needed to be verified before departure. On arrival in Victoria no where to park or pull up at Topaz drop off and lot completely disorganized although staff pleasant. Real disconnect between booking on line and what happens at location. Very disappointing compared to previous U Haul van rental service. I would not rent a truck from U Haul again.

Craig N.
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El cliente no dejó un comentario.

Brendan H.
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El cliente no dejó un comentario.

GORDON B.
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super helpful staff

Tanya W.
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Customer service here is great

Robert G.
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El cliente no dejó un comentario.

Will G.
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El cliente no dejó un comentario.

ron G.
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El cliente no dejó un comentario.

Ian S.
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El cliente no dejó un comentario.

Peter N.
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El cliente no dejó un comentario.

laura L.
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El cliente no dejó un comentario.

john M.
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All the staff are pleasant and always helpful and eager to accommodate.

Susanne Z.
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El cliente no dejó un comentario.

Ron T.
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El cliente no dejó un comentario.

Ian M.
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El cliente no dejó un comentario.

PAT N.
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Cab was not clean and no wiper fluid.

steve B.
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Nothing the staff at Fernco are very friendly

Robert F.
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Very nice people. Good service. Quick hookup and disconnect.

Sean S.
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El cliente no dejó un comentario.

Christian K.
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Convenient hours and days of operation, had many units available, staff was helpful and friendly, great pricing

DUSTIN H.
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El cliente no dejó un comentario.

Paul D.
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Fast check in and friendly staff.

Bonnie K.
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I do not like the fact that my location was changed. I was told a voice mail and and text were sent. I did not receive it. So was running around looking for Location. Original location was helpful

George P.
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El cliente no dejó un comentario.

CRAIG R.
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Great staff and helpful getting sorted. Thanks

guido V.
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El cliente no dejó un comentario.

Serdar S.
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El cliente no dejó un comentario.

louise A.
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Due to a difficult move I ended up changing my mind a couple of times on the size of vehicle I needed, the staff were very patience and extremely helpful, definitely recommend them,

Marc G.
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Terrible customer service. Threatening and aggressive demandis by telephone regarding the return of the uhaul trailer which was delayed due to the fact there was no storage at their location which was part of our contract.

Linda W.
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El cliente no dejó un comentario.

Guy K.
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The ratchets needed oiling. on the trailer. The ratchets were hard to work with.

Matthew T.
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Wiring was defective but quickly replaced.

Dawna A.
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El cliente no dejó un comentario.

Dwayne B.
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It is an equipment rental place so there is a lot of equipment laying around. I returned the truck in the evening but there was no where secure to leave the blankets, appliance dollies and utility dolly. The people at the front desk were great to work with but the setting appeared disorganized and a bit dishevelled. Without the employees this would have been a below average experience.

Sewa D.
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made everything so easy

Joseph D.
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El cliente no dejó un comentario.

robert M.
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El cliente no dejó un comentario.

greg U.
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El cliente no dejó un comentario.

SCOTT S.
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El cliente no dejó un comentario.

Morgan L.
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I highly doubt the truck was sanitized before I got it. The gas filler neck leaked and was visibly fixed with duct tape. The drop off area was not designated so it was filled with other vehicles and I had to park elsewhere when dropping it off. The whole estimating fuel refill thing is idiotic. Just fill it from the get go and refill on return. I'm not estimating how to refill it to ¾ full. Not too mention, we're in Canada. We don't use gallons and miles so, your estimator is even more confusing and ridiculous here. But, of course, I'll probably use Uhaul again because it's got the low trucks and ramps and is a competitive price.

bonnie H.
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El cliente no dejó un comentario.

FRANK G.
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Pickup was very easy and I was well informed about everything. Very happy with the Rep and the equipment. Thank you.

Robert B.
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El cliente no dejó un comentario.

Aaron R.
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El cliente no dejó un comentario.

Martin S.
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El cliente no dejó un comentario.

Bob B.
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El cliente no dejó un comentario.

GEORGE H.
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El cliente no dejó un comentario.

tom M.
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El cliente no dejó un comentario.

Dave H.
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Check tire air pressure to ensure the proper amount is in the tire and that the tires are in good condition the left-hand tire on my trailer showed some poor treadwear will need to be replaced

Sherry V.
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El cliente no dejó un comentario.

HENRY G.
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El cliente no dejó un comentario.

Kevin M.
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Overall not a great moving experience

Kristen M.
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Massive pain in the ass, I'll never be renting with UHaul again. Took over an hour to get my truck, issues with the keys, truck location, sign out... The whole process was terrible and delayed my move significantly. I'm still not convinced that I got the right truck, nor that they didn't screw up and give the truck I had rented (and accepted the damages/mileage for in the online check-in) to someone else. The tech portion was fine (regarding the online check-in), but the overwhelmingly shitty experience from the rental location will stop me from choosing UHaul in the future.

elizabeth F.
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Nothing

Aaron M.
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Truck was obviously not cleaned in a long time. Sticky, dirty truck cab. Way to go with covid happening. I'm not impressed.

Ryan B.
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El cliente no dejó un comentario.

Cesar A.
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El cliente no dejó un comentario.

Eldon Z.
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My bill didnt add up. 405.00+5.00+20.25=430.25. Not 448.35 that I was charged on my visa. Phoning to correct the bill was a real dragged out affair. It still isn't resolved.

Dave H.
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El cliente no dejó un comentario.

Zlatko N.
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The folks inside were very helpful and friendly. The reason for the poor location rating was that I'd booked a different city 10 days in advance. It took 2.5 hours out of my already busy day.

Thomas D.
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El cliente no dejó un comentario.

Alan F.
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El cliente no dejó un comentario.

Rod H.
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My pickup was at a auto wreckers and was changed to Fernco , I was not notified of this change and went to the original pickup location firts

donna H.
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It's a bit confusing to get to and parking your vehicle could pose a problem it there's no spot available on the street.

SEAN W.
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I filed a complaint to uhual management . We reserved a 10 foot uhaul, then get a call 15 hours prior there is only 26 foot a different party of the city, driving from Vernon to the coast is a long ways so this was already inconvienent. We got to the dealer and there was no uhual there and someone had driven from the coast (family of 5) hour and half after we got there to drop theirs off ....the dealer just gave it to us .. it was a DISGUSTING ....filled with juice boxes, used tissues and more trash. It was not cleaned and old paperwork from previous renters was in there too, we took photos of everything. I went back to the office to complain and tell them to clean it (as EVERY uhual has to be cleaned, inspected and sanitized prior to giving to next customer) and no one was there ... I even called couple times throughout the day and no answer. I also reserved a dolly and there was non present. I would some kind of reimbursement for this major inconvience. With everything happening with the pandemic and I have compromised immune system this is a hazard to my safety... If nothing is done of this I will be filing a safety/health hazard and complaint to work safe bc. The lady at the drop off location was kind enough to give us info to context management and names to speak too, and given her same info as I have given you. Contact by email alapala87@gmail.com

John S.
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El cliente no dejó un comentario.

Steven B.
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Everything went great. Our unit ended up having a minor breakdown. It was handled professionally and quickly. Would highly recommend. I was amazed at the service we received being that its a huge company. I was on the phone with Cori in Arizona. She was courteous and in the circumstances could not have performed her job better. We were given another unit to finish our move and had no additional charges. Thank-you uhaul.

Kelvin W.
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El cliente no dejó un comentario.

Rene S.
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A one service

David S.
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El cliente no dejó un comentario.

Arianna O.
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Super friendly and fantastic customer service. They helped me hook up the trailer and even did some maintenance on my finicky electrics to get them working.

laurie M.
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El cliente no dejó un comentario.

patrick W.
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Fermco is a good company easy to deal with and has a great location. Trailer easy to use and tires were in good shape.

Gerald P.
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El cliente no dejó un comentario.

Dave H.
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This was another fantastic experience from Fermco! Thank you very much for making our rental very easy, much appreciated.

LONNIE L.
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El cliente no dejó un comentario.

Albert G.
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El cliente no dejó un comentario.

Wayne M.
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Personal was friendly and helpfull

randel E.
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Parking was difficult

Bill T.
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Excellent friendly service , helpful and knowledgeable.

Tim C.
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Staff courteous and very helpful.

Curtis P.
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El cliente no dejó un comentario.

tim L.
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El cliente no dejó un comentario.

Gerry B.
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A few more km

DONNA W.
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I was offered a insurance on the trailer rental for $60.00 in total I was told which I accepted and paid for, as well being informed that any extra days would be a charge of $20.00 per day in total.

kim C.
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Fermco Staff were accurate and excellent. A pleasure dealing with them Kim Creed

Rob A.
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El cliente no dejó un comentario.

Cheryl H.
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El cliente no dejó un comentario.

Alan B.
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Very friendly and helpful. Definitely recommend to others.

LISA M.
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El cliente no dejó un comentario.

kenneth C.
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We called at 9:30, panel Van was ready that hour. Paper work was simple! Did the trick perfectly. Definitely would use again. Oh, and the lady helping us was friendly and very knowledgeable. Thank you. ????

DANIEL B.
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El cliente no dejó un comentario.

Michelle D.
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I made arrangements to pick up in West Kelowna as your website was showing nothing available in Vernon. Same was confirmed when I called the dispatch center, Later I received an email stating I'm picking up in West Kelowna but was given a text my pick up was in Vernon. Luckily I called otherwise I may not have gotten my needed trailer. Unfortunately the blankets I paid for were not provided. With all the confusion over pickup locations and inadvertently driving to the wrong Uhaul locations I left without them.

Peter P.
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El cliente no dejó un comentario.

tim F.
Clasificación:

Our truck roof leaked water all over our furniture. My mother in law moved into her retirement resort with a water soaked mattress. When the dealer called uhaul to see if I could have a reduction in fee they were told NO. Very disappointing for a large company like uhaul to not stand behind it's equipment over a $43 rental!! Will not rent from uhaul again.

Douglas W.
Clasificación:

Good staff. Low rates (although the insurance seems a bit high but overall cost still good.

gerry F.
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El cliente no dejó un comentario.

clint N.
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El cliente no dejó un comentario.

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