Customer Reviews for Fermco Rental & Sales Ltd
(U-Haul Neighborhood Dealer)

993 comentarios

2810-27tha Ave   Vernon, BC V1T1T4

(250) 545-4370

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 10/9/2022 - 10/10/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(250) 545-4370

2810-27tha Ave
Vernon, BC V1T1T4

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 10/9/2022 - 10/10/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Costumer service was amazing!

Jordan H. 
Clasificación:
5.0

The trailer we rented was in excellent shape. The dealer made it is easy to rent it and the return was quick and efficient. We enjoyed our experience working with Fresco. The staff were extremely friendly and helpful.

udo N. 
Clasificación:
5.0

Great staff!

Gordon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

michel C. 
Clasificación:
2.0

The trailer had multiple lights out, a crushed fender and wiring dragging on the ground. The trailer had branches and wood chips still in it.

Talon M. 
Clasificación:
5.0

Great service and friendly staff.

Gordon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM L. 
Clasificación:
5.0

Great

Tyler R. 
Clasificación:
5.0

Amazing customer service for all the staff at this location. Really impressed .

Mark L. 
Clasificación:
5.0

Great location, super people, and they help make it super easy!!

Scott H. 
Clasificación:
5.0

Lovely man even backed it into place for me. Gracias

Tannis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne D. 
Clasificación:
5.0

Nothing it was an awesome experience

Tabitha V. 
Clasificación:
5.0

Exceptional service. Very friendly and helpful staff.

Ann H. 
Clasificación:
5.0

If Uhaul was smart they would take all the units in Vernon and put them here. They have the best hours, best staff, and most central location.

Donald J. 
Clasificación:
5.0

¡Gracias!

JULIAN V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cornel H. 
Clasificación:
5.0

Awesome service great people

Jason H. 
Clasificación:
3.0

The lady in charge was excellent, very polite and professional, very helpful

Bob D. 
Clasificación:
2.0

I asked for furniture pads and did not receive them. Couldn't wait til they opened. Wrecked some furniture

Craig S. 
Clasificación:
1.0

These people made my whole experience with U haul a complete nightmare. When I kindly found this pour excuse for a U haul Depo! I arrived to the location with the 26 foot Truck. It was fuelled up, box swept clean and ready to be rented again.The people complained to me about they didn't want the truck dropped off there as they were battling The city. This complaint went on for at least 1/2 hour. Then they tell me I couldn't get my 150 dollar deposit back as they do not have a point of sale machine. Thats a load of BS! nobody can run a rental store and a U haul without using a POS machine.They said that U haul would send me a check for my Deposit. I am still waiting its been 3 full weeks. What awful way to end a moving experience. I feel so ripped off. I would seriously have to think about using or recommending U-Haul after having this experience. I have called and talked to my rental start point and they said they can't help me with my refund. I am so disapointed in this experience. You certainly wouldn't give me your truck with out the money. I regret my experience.. Nobody can even be bothered to contact Me! 250-808-7525 Paul Heppner Contract # 13355106

Paul H. 
Clasificación:
5.0

They were so helpful and friendly. They went above and beyond helping me and I would recommend them to anyone

Ashley C. 
Clasificación:
4.0

Would be nice to start with a full tank-easier when filling up.

Jodi V. 
Clasificación:
5.0

A little more space to drop off trailers, etc. Staff is very accommodating and helpful

Marcel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan P. 
Clasificación:
5.0

Have the vehicle reserved, show up on time. My truck showed up 3 hours late, not a good way to start a long and difficult moving day.

MacLean F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nik V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA K. 
Clasificación:
5.0

It was a smooth process and the staff was very friendly

Barbara D. 
Clasificación:
5.0

Friendly, knowledgeable, good service.

Dawna B. 
Clasificación:
5.0

Best experience I have had from U-haul ever, I will be back and Rent through Lacombe U-haul. Doug.

Doug S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin B. 
Clasificación:
1.0

They put the moving insurance without asking.

gurleen S. 
Clasificación:
5.0

¡Gracias!

JULIAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

Excellent customer service

Louise L. 
Clasificación:
5.0

El cliente no dejó un comentario.

wade L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Crysta W. 
Clasificación:
5.0

My experience with U-Haul (Fermco, Vernon location) was a very good one every one I dealt with was knowledgeable and professional. My vehicle was ready when I needed it. A special shout out and thanks to “Rod”on my return of the vehicle the office was closed but he was outside side the building and reopened to return the rental. Very happy customer!! Nice work !

John H. 
Clasificación:
5.0

The passenger tire went flat as I loaded the trailer. I forgot to mention this when I dropped off the trailer. I put air in the tire and it was fine for the short duration. The tires do look pretty old and worn though. Servicio al cliente de excelencia.

SCOTT C. 
Clasificación:
5.0

employees were very helpful, chatting and kind. Moving vans interior was dusty and the cup holder was sticky.

Kathleen J. 
Clasificación:
5.0

Include a guy to do all my heavy lifting. ha ha :D

Lisa M. 
Clasificación:
5.0

Truck was dusty, cup holders were sticky. But the employees were super friendly and kind.

Kathleen J. 
Clasificación:
5.0

Nothing that I can think of. Staff was very friendly and helpful.

darren R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phil P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY W. 
Clasificación:
5.0

Customer service was awesome.

Greg S. 
Clasificación:
3.0

We live in summerland at the time of rental would have like it to be closer pick up

Barry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH H. 
Clasificación:
5.0

Also easy to find.

Jon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
5.0

Good service

Irvin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyla H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darren E. 
Clasificación:
4.0

Brakes where sketchy and not very good and not very fuel efficient could not keep it in the green zone to save my life wasted 1/8 of a tank just starting the thing up.

tyler D. 
Clasificación:
5.0

El cliente no dejó un comentario.

barry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORNELIS Z. 
Clasificación:
5.0

friendly staff

gisela S. 
Clasificación:
4.0

everything was fine overall

Derek S. 
Clasificación:
5.0

Fantastic, friendly service!

steven T. 
Clasificación:
5.0

Super easy! Thanks!

Kate M. 
Clasificación:
5.0

Heidi, Mike and Kaitlyn were friendly and so amazing to deal with. Overall a really good experience. Thank you to all of them.

arthur H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEREK F. 
Clasificación:
3.0

The trailer that I booked a month earlier was not there so I had to get a smaller one and leave stuff behind. There were no moving pads either that I ordered. Not happy with uhaul as they only told me one day before pick up that I would not get what I ordered. No time to make other arrangements. Very dissatisfied with uhaul.

Ryan N. 
Clasificación:
5.0

All staff were great and very accommodating. Above average knowledge of current world events and ensuing compelling conversation earns 5 stars.

matt L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hugo J. 
Clasificación:
3.0

Nothing. It was the end of the month and I found myself suddenly needing a van to move a purchase my wife had just made. When we arrived at the Uhaul lot it was empty. The gentleman at the count immediately reached out to another location and arranged for us the pick up a van there. The service was convenient, effeminate and friendly. Exactly what I expect, so thank you.

gordon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra M. 
Clasificación:
3.0

Clean and maintain vehicles before renting them out. EACH TIME. The van and blankets I rented we're FILTHY, inside and out, and the check engine oil light was constantly on. The tires were bald, in February, still winter driving! The blankets were full of BURRS, grease spots, and dirt. Just what you want to move furniture with! My rental reservation was made 2 days ahead, plenty of time to make sure the vehicle was clean and safe. The shop was filthy too. Piles of equipment laying all over, stains on floors and counters, and the roof was leaking, with a bucket obstacle course on the floor. On the positive side, the people were friendly and polite, and got me on my way quickly.

Beverly B. 
Clasificación:
5.0

Nada

CAL H. 
Clasificación:
5.0

very nice staff

jajmeet S. 
Clasificación:
4.0

Situation understandable due to short staff

colin H. 
Clasificación:
5.0

Such awesome staff, very kind and helpful. Wouldn't change a thing with this agent. Thank you uHaul for your serving our needs.

steven A. 
Clasificación:
5.0

Great place, and super friendly staff!

Ievgen L. 
Clasificación:
1.0

I end up getting stuck in the middle of the road when I tried to back into my driveway. The tires just kept spinning on the snowy road.. when I called uhaul support they said it was on me to cover the cost for help. Explain to me why all of our vehicles on our street don't get stuck but this uhaul wasn't able to drive or have any traction on a regular road? I end up passing on uhaul help as she said it would be $375 for a wench. Some of the neighbours help me push it onto the main road with no snow. I then emptied the cargo space with all my belongings by carrying it from the truck on the main road past several houses, to my house till I finished unloading. Needless to say this was a lot of work and stressful.

Lucas B. 
Clasificación:
5.0

Great customer service & friendly.

WES S. 
Clasificación:
4.0

Very helpful staff makes a stressful situation pleasant

jenna W. 
Clasificación:
1.0

It was the worst driving experience I ever had in my life. The tires were too old and the vehicle got stuck almost five times, one time it got stuck even in the traffic junction. I had to spend more than an hour clearing the stuck vehicle. To be frank, I couldn't do most of my job because of this poor quality vehicle. Lost my money for nothing. I feel like I spent my money to move your vehicle from snow along the road. Very much disappointed.

Amal P. 
Clasificación:
3.0

The tires on the truck were not winter tires nor were they safe. No traction whatsoever and the truck did not have 4WD.

Karissa M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dani M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kolin M. 
Clasificación:
3.0

When I arrived to pick up the vehicle I asked if it had winter tires as it's the middle of winter and there was a recent snowfall. I was told it had Mountain& snow (M+S) tires but sure enough the truck was stuck in snow as soon as I tried to pull it up to my location and then I had to recruit help and spent half an hour trying to push it out.

Veronique L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

Back door needs to be lubricated or it may have just been frozen.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
4.0

This survey does not take into consideration the overall experience I had. Booking at the location of Vernon auto Wreckers and then finding the truck I booked was unavailable the day I needed it. This whole situation was a disaster for me, extremely stressful and I may have to look elsewhere next time.

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
5.0

Great service. Return dolly after work hours without problems. Friendly staff!

Ievgen L. 
Clasificación:
3.0

El cliente no dejó un comentario.

GLENYS L. 
Clasificación:
3.0

The staff was courteous but the place was filthy especially the bathroom. The truck was very dirty in the cab, should have been wiped down. The cost was reasonable and it was easy to pick up and return.

Mike N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomi R. 
Clasificación:
5.0

nothing

derek S. 
No se han enviado comentarios para esta ubicación.

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