Customer Reviews for Fenwick Storage
(U-Haul Neighborhood Dealer)

539 reviews

12900 Fenwick Center Dr   Louisville, KY 40223

(502) 425-8133

Office Hours

  • Mon-Fri: 9 am–3:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/4/2024: Closed

Services at this Location:

Contact Us

(502) 425-8133

12900 Fenwick Center Dr
Louisville, KY 40223

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/4/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Fawn Upright 
Rating:
3.0

Customer did not leave a comment.

Michaela Kannapel 
Rating:
5.0

Great customer service!

Victor Melendez 
Rating:
4.0

Customer did not leave a comment.

Richard Pace 
Rating:
5.0

Customer did not leave a comment.

Jacob Schaefer 
Rating:
2.0

Our desired location was not available, causing us to drive further out of our way. We were charged an extra $20 for gas, despite meeting the same level we were given. The lock for the key was frozen, making it far too difficult to get the truck.

Georgia Emily Wrocklage 
Rating:
4.0

The service and truck were fine but the prices are ridiculous. I had the truck for a little over 2 hours and drove it 48 miles and it cost nearly $150. I will not use Uhaul again.

Richard Ricketts 
Rating:
5.0

Customer did not leave a comment.

Robert Giles 
Rating:
5.0

Enlarge signage. I initially turned down the wrong street as directed by my phone.

William Ramey 
Rating:
2.0

Customer did not leave a comment.

mike hamsher 
Rating:
5.0

Customer did not leave a comment.

Arthur Parola 
Rating:
3.0

Customer did not leave a comment.

George Fischer 
Rating:
5.0

Customer did not leave a comment.

james harris 
Rating:
4.0

I did not go in the office so I cannot judge cleanliness. Staff was very helpful and made the return process very simple.

CARLOS ECHENIQUE 
Rating:
5.0

Excellent service very friendly and extremely helpful

Bobby Green 
Rating:
2.0

Customer did not leave a comment.

Peter Pappas 
Rating:
5.0

Customer did not leave a comment.

Dwight Morris 
Rating:
4.0

Check out the vehicle when I return it not two days later

Antonio Zertuche Maldonado 
Rating:
2.0

Dark, limited turn around, minimal signs with no visible direction for after hours drop. Location was convenient for us however.

Loletia Hicks 
Rating:
5.0

Customer did not leave a comment.

Roger hollars 
Rating:
5.0

Wasn't the cleanest and was poorly marked from the road, but the personnel were excellent.

Rick Truttmann 
Rating:
5.0

Customer did not leave a comment.

Krishna Patel 
Rating:
3.0

Customer did not leave a comment.

myo min 
Rating:
5.0

Customer did not leave a comment.

Dexter Estes 
Rating:
5.0

Everything went great

NERI ALVARADO 
Rating:
5.0

Customer did not leave a comment.

Alan Paradowski 
Rating:
4.0

Longer hours on Saturday and someone to assist with loading vehicle on tow dolly. Otherwise they were very kind and friendly.

PENNY Williams 
Rating:
5.0

Frankly, not that much. Very good operation. Well done.

William Larson 
Rating:
5.0

Customer did not leave a comment.

damon moore 
Rating:
5.0

Friendly and quick

Larry Stumpf 
Rating:
5.0

Customer did not leave a comment.

Antonio Ortega 
Rating:
1.0

When I made the reservation I was not informed that the location was closed and I was going to need to get a code from uhaul to get the key, and trying to get the code was not easy I called 18004684285 the representative that answer seem annoyed to help me and I was told that they couldn't give me a code that I needed to call 8333990504 to get the code, after calling the second number they told me I had to do it online and that they also couldn't give me the code. Trying to load my drivers license online to get the code seemed impossible after half an hour it finally gave me a code. Very Disappointed.

Francisco Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Joy Ross 
Rating:
5.0

Customer did not leave a comment.

Todd Schleuning 
Rating:
5.0

Customer did not leave a comment.

Kyle Rahschulte 
Rating:
5.0

Customer did not leave a comment.

Lindley Able 
Rating:
4.0

Customer did not leave a comment.

Heshan Zhou 
Rating:
1.0

Customer did not leave a comment.

Whitney Jordan 
Rating:
5.0

Customer did not leave a comment.

Molly Campbell 
Rating:
5.0

Customer did not leave a comment.

dan miller 
Rating:
1.0

My truck was extremely defective, they gave me a truck not maintained, multiple things were wrong with it and I broke down in the middle of the highway on a long one way trip. I had to wait HOURS. They also didn’t provide the equipment I paid for and I had to go to another location to pick it up. My entire trip was one inconvenience after the next I hope I’ll get fair consolidation back.

Rachel Armstrong 
Rating:
1.0

Customer did not leave a comment.

Daniel Kessler 
Rating:
4.0

Customer did not leave a comment.

John Cook 
Rating:
1.0

We were to pick up our truck at 9am at Bardstown Rd, when we arrived we were told there was no trucks available and was sent to East Broadway to get a truck. We arrived at E. Broadway and was told they had no trucks and that our reservation had been placed in limbo status and no longer assigned to a location. After making several calls to Uhaul and being transferred to 5 different service reps we were scheduled to pick up at the Fenwick location. Upon arriving at the Fenwick location we found it closed and unable to pick up the truck. It took another 45 mins of being transferred to multiple people and a uhaul rep had to dispatch someone to the uhaul center to make a special key to fit the truck that was parked at the Fenwick location. The Fenwick location was about 25 miles away from the home we were packing up and moving. We were given an additional 20 miles added to the mileage initially but it was still going to leave us with going over the mileage as a result of the long drive to Fenwick and back to the apartment. The final destination was Lexington, KY. I requested to get an additional 20 miles to cover the trip and the worker Helena refused to listen to the story. She told me that I need to be happy that I had only gone 25 miles to get the truck because others had to drive 45-50 miles to get their truck. When I asked to speak with a supervisor she disconnected the call. This experience was absolutely terrible. I am scheduled to rent a truck July 30th and I will probably cancel that reservation because of this experience. I had movers at the home at 9am waiting to load the items and we ended up not getting the truck until well after 12pm. I had to pay extra money for them having to wait. I have never experienced such unorganized business. If the request for trucks superceded the amount of trucks available then uhaul should not be taking reservations and payments.

Jesse Day 
Rating:
4.0

The office had so much cigarette smoke inside that it triggered my asthma. Needed my inhaler. The inside cabin was the same way. Otherwise things were expected. Would put up signage a road entry to long driveway to business. Larger sign in window would help. This is one of several businesses in the same building. Otherwise the man was nice, pleasant, helpful, personable, and said he appreciated our business. Offered to help us arrange help if needed-how nice!

Cinthia Wagner 
Rating:
5.0

Very fast and professional service

Tilli Ghale 
Rating:
2.0

Location was difficult to find and the operating hours make it difficult to pick up or drop off at this location.

Daniel Emig 
Rating:
5.0

Customer did not leave a comment.

James Simpkins 
Rating:
4.0

Customer did not leave a comment.

LOGAN ROBERTS 
Rating:
4.0

Customer did not leave a comment.

Larry Thies 
Rating:
5.0

Customer did not leave a comment.

Joseph LeMay 
Rating:
5.0

Customer did not leave a comment.

Anne Nielsen 
Rating:
5.0

Customer did not leave a comment.

James Bauman 
Rating:
5.0

Customer did not leave a comment.

Kimberly Sutherland 
Rating:
4.0

Customer did not leave a comment.

Mark Erwin 
Rating:
4.0

Customer did not leave a comment.

Carmen White 
Rating:
3.0

Customer did not leave a comment.

Shands Orman 
Rating:
5.0

Customer did not leave a comment.

Barry Sawayer 
Rating:
5.0

Customer did not leave a comment.

Bryan Martin 
Rating:
3.0

Customer did not leave a comment.

Karla Fetter 
Rating:
5.0

They were super helpful and friendly.

Jim Butler 
Rating:
1.0

They were not open the hours they claimed to be and it took me two attempts over a two day period to return what I rented.

Jeffrey Renton 
Rating:
5.0

Customer did not leave a comment.

Michael Schindler 
Rating:
3.0

Customer did not leave a comment.

Manar Al Chinani 
Rating:
3.0

Customer did not leave a comment.

AARON DEIFEL 
Rating:
5.0

Customer did not leave a comment.

Christopher Martin 
Rating:
5.0

Customer did not leave a comment.

john brennenstuhl 
Rating:
5.0

Customer did not leave a comment.

Roy Dale Holmes 
Rating:
1.0

First rental was cancelled. They rescheduled for a bigger and more expensive uhaul than I needed. Got charged for a dolly and moving blankets that they never provided. And customer care literally just tells me “I’m sorry there’s nothing we can do”. Ridiculous. So many other moving companies, like enterprise, out there that I will use instead.

Chase Hinderer 
Rating:
5.0

Brandon was great! He was efficient, professional and kind! I would prefer to rent from this location in the future.

evon smith 
Rating:
4.0

Great customer service.

Robert Beam 
Rating:
3.0

Customer did not leave a comment.

mark broyles 
Rating:
4.0

Customer did not leave a comment.

NABIL DADA 
Rating:
5.0

Customer did not leave a comment.

Christopher Carroll 
Rating:
5.0

Customer did not leave a comment.

Robert Thompson 
Rating:
3.0

I did a self-drop off. For me, it was perfect - there was plenty of space to leave it and someone checked it in eventually as I did receive an email on it. However, for someone more amateur, it isn't an ideal location.

JOHN DRAKE 
Rating:
5.0

Customer did not leave a comment.

Christian Rivera 
Rating:
5.0

Nothing ... the staff was excellent ...

jeffrey stewert 
Rating:
5.0

Superb in all respects!

John Wills 
Rating:
1.0

Customer did not leave a comment.

Gustavo Huerta 
Rating:
4.0

Customer did not leave a comment.

ARTHUR COTTON 
Rating:
4.0

Customer did not leave a comment.

JOE BROOKS 
Rating:
4.0

Customer did not leave a comment.

DAVID WILLIAMS 
Rating:
3.0

Customer did not leave a comment.

Michael Hrastinski 
Rating:
5.0

Customer did not leave a comment.

Chris Davis 
Rating:
5.0

Customer did not leave a comment.

BRANDON BICZO 
Rating:
5.0

Customer did not leave a comment.

Kristopher Vance 
Rating:
5.0

Customer did not leave a comment.

Dylan Valdez 
Rating:
5.0

Customer did not leave a comment.

Jamey Ventura 
Rating:
5.0

Customer did not leave a comment.

Josiah Claassen 
Rating:
5.0

Disappointed that they did not have all of the equipment we reserved. Made it inconvenient because we had to go to Walmart to purchase things that we didn't receive....moving blankets etc.... the only thing we got was the truck and the tow Dolley we rented on the spot. Otherwise it was good. The clerk we spoke to was great (Brandon)....

Melanie Ford 
Rating:
5.0

Customer did not leave a comment.

Don Williams 
Rating:
5.0

Customer did not leave a comment.

ANDREW COLEMAN 
Rating:
4.0

No signage for drop location. Would get Excellent mark with a little more assurance where to drop. Had to just assume that anywhere by other units would be fine. No assurance of security or safety of unit dropped either.

Kim Norby 
Rating:
5.0

Customer did not leave a comment.

BARBARA SKINNER 
Rating:
5.0

Customer did not leave a comment.

Janet Coffey 
Rating:
5.0

Customer did not leave a comment.

KEITH POOL 
Rating:
1.0

HORRIBLE AND THEY WERE SUPPOSE TO GIVE ME 50.00 off my total and just got my receipt and they did not take any off. Will NEVER RENT FROM THEM AGAIN !!!!

BRENDA JOHNSTON-KLINE 
Rating:
3.0

Customer did not leave a comment.

Ryan Mabie 
Rating:
3.0

See pickup comments.

Jeffrey Lassell 
No reviews have been submitted for this location.

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