Customer Reviews for FC Simpson Lime Co
(Distribuidor de U-Haul del vecindario)

237 comentarios

1293 Wadhams Rd   Smiths Creek, MI 48074

(810) 479-5998

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 2:30 p. m.
  • Dom.: 10 a. m. - 2:30 p. m.
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(810) 479-5998

1293 Wadhams Rd
Smiths Creek, MI 48074

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 2:30 p. m.
  • Dom.: 10 a. m. - 2:30 p. m.
Horario especial
  • 7/4/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Sandra R. 
Clasificación:
5.0

The whole experience was the worst I have ever experienced. I am beyond upset with U-Haul and their lack of customer service. I would be embarrassed and ashamed if I worked or owned a part of this company. I will make sure that I do not suggest U-haul for people in the future. On one bright note Kurt and the staff at FC Simpson are amazing and great people to work with. The rest of your organization could learn a lot on how to treat customers and people in general from them.

Derek S. 
Clasificación:
4.0

Improve online check out process

Christopher S. 
Clasificación:
5.0

nothing

Richard H. 
Clasificación:
5.0

Very friendly, helpful, and professional. Great experience, without any issues, for both of my recent trailer rentals.

Jim E. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
5.0

We were asked to drop the truck off at a different location. When we got to correct location after driving for about 1/2hour. The drop off place was chained off. We called the 800# they informed. Us what to do. What should have taken 15 minutes turned into an hr. The owner came out let us in. He was very friendly.

Michelle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
5.0

They were very helpful and safety focused definitely a great experience

Austin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrance R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

FC Simpson made it easy to rent a clean great condition UHAUL truck. Gracias.

Sean F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci R. 
Clasificación:
5.0

The people I delt with at the rental location were both friendly , polite and professional . It's nice to know in this day and age you can depend on good old fashion service !

CHRISTOPHER Y. 
Clasificación:
5.0

The U box container was delivered before the time promised after several phone calls with the Florida dispatcher☹️. Later that evening when I opened the box I noticed some of the items on top were wet. The ubox leaks. The u box wrapping had several tears in it and was closed up with packing tape on the door way side. Packing tape strips does not make a water tight seal. If the u box was delivered when it was supposed to be delivered I would have inspected it and had you take it to the uhaul facility and dry out some of the wet bags. Not happy with Uhaul. John the manager at the Sarasota/ft Meyer facility was not helpful.

jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

Cheaper Gas rate. Air scoop to help w/gas.

dawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy B. 
Clasificación:
5.0

Customer service was wonderful and polite. Highly recommend!

Kerissa D. 
Clasificación:
5.0

All around enjoyable service at this location. More than willing to accommodate and assist, even apologizing for our experience at the pick up location.

VANESSASHAWN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

darrin R. 
Clasificación:
5.0

Great people, hands down!

DAVID DANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig A. 
Clasificación:
5.0

These guys go out of their way to help you. Awesome experience and very friendly staff. Highly recommend.

Patrick A. 
Clasificación:
5.0

Andrea at Fort Gratiot was amazing to work with! Very knowledgeable and friendly and made the process very easy and quick. At pick and drop off at FC Simpson Lime all 3 of the gentlemen I worked with were all friendly and made the process easy to understand. Pleasant experience all around!

JENNIFER LYNN U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE G. 
Clasificación:
5.0

Quick return and very friendly team at this location. Nice farm supply store with pumpkins and other stuff available.

Christopher A. 
Clasificación:
1.0

We always enjoyed going here to get plants and the staff have always been nice but today was completely different! Yesterday I picked up a uhaul trailer and the normal staff I usually see were very nice and things went smooth, I was told when to have the trailer back and I was on my way. Today I brought the trailer back and pulled in to Simpson lime and decided to pull around back to park the trailer in the uhaul lot…. Well I guess that makes me stupid! Some old man came around in his utility cart yelling that I need to check in first and that I'm stupid for pulling around (no instructions were given for return) this obviously pissed me off having some grumpy old business owner yelling at me calling me stupid so this led to several words being exchanged. Note to mr grumpy, Next time someone drops off a trailer and you don't like how they do it, just remind the customer that next time you prefer that they come into the store first. You have lost a long time customer.

Ben D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome W. 
Clasificación:
5.0

Service and the trailer were outstanding. Couldn't ask for more.

PAUL ANTHONY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERENCE DALE H. 
Clasificación:
5.0

Some of the electronic messaging did not work properly. Otherwise all was very good.

DUANE RICHARD J. 
Clasificación:
3.0

The attendant pushed my seat back to back the trailer for me, now my seat is stuck and I cannot reach the pedals on a manual drive. Nobody there offered to help me after a few trys of fixing my seat. I wish I never paid for UHaul insurance because now my trailer hitch lighting system is still wrong and my seat won't work. I should get $70 back just for all my delays on the road and for having to fix problems alone.

Janet S. 
Clasificación:
5.0

The staff at FC Simpson Lime are so helpful and friendly. It was a pleasure doing business with them.

Chadwick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK JOHN M. 
Clasificación:
5.0

Super nice people

Lawson M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F. 
Clasificación:
5.0

Staff was awesome, helpful, informative, no improvement necessary.

Ronald M. 
Clasificación:
5.0

Fast, excellent, efficient Service with clean equipment!

Terrence S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keenan Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doreen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel W. 
Clasificación:
5.0

These folks were awesome. I reserved my TD on line at the Marysville location. Got a text, email saying everything was good to go. Drove 1 hour to get there, they were closed on Sunday's! Wait what? So go back on line to find the closest location open and wound up at Sampson's! Again they were awesome and oh by the way, they had my unit reserved at their location! Uhaul sent it to them, however never informed me.

LESLIE JAMES C. 
Clasificación:
5.0

The truck was in bad shape the front end loose and pulled the left it sucks gas I drove it 53.6 miles and it cost me 37.00 to fill it back that's bs I spray the door hinges with w-d 40they were so dry I would have taken it back if I was going for a state to state no cruise control y need better maintenance on them .

Bill B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH ILENE C. 
Clasificación:
5.0

These employees went above and beyond assisting us with our rental and getting our towball to work. I would certain rent from them again and highly recommend them to others.

Robert C. 
Clasificación:
5.0

I reserved the vehicle and gave my credit card info probably had 12 or so follow up calls and texts. Once I've got my reservation I really don't see the need to keep with the calling and texts for 2 weeks I work nights and being woke up is a bummer. you have my credit card I have a confirmation email leave me alone .

joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

Great Customer Service! Thanks again!

Clayton G. 
Clasificación:
5.0

Great People

Michael H. 
Clasificación:
5.0

Nice treatment, I received the guidance for the trailer.

Daniel C. 
Clasificación:
5.0

Very fair, honest location. Will use again and recommend.

Gregg C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitch W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riley W. 
Clasificación:
5.0

Some of the best service I have ever had. Very polite and nice. He was patient with ne ans walked me through the entire process and made sure it was correct. Would definitely use them again.

JOHN LELAND C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE C. 
Clasificación:
4.0

Your check out process is ridiculous. You either 1. Need to CLEARLY tell people the process BEFORE returning the truck or 2. Eliminate it altogether. It is completely impossible to get odometer readings and pictures in a truck you've already locked and dropped the keys on the lockbox. Those requirements are idiotic.

Melissa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN MICHAEL P. 
Clasificación:
5.0

This location needs no improvement. They are very polite and helpful. I will use them again.

BRIAN THOMAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara S. 
Clasificación:
5.0

Place is always clean. We're return renters. Staff are very nice.

Ken G. 
Clasificación:
5.0

Fast, friendly service! Great people to deal with!

MICHAEL JOSEPH N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet R. 
Clasificación:
5.0

Very disappointed in the trailer! No Jack to lift up tongue it's to heavy to manually pick it up. I will not ever rent a uhaul trailer again! Hurt my back trying to get it off the hitch! I had a lot of trouble!!!! But FC Simpson -the people were great! No problem there but the trailer itself with no Jack is where the problem is. Like I said I doubt if I'll ever rent one again!

RAND ALAN K. 
Clasificación:
2.0

When renting a u-haul. They start rental and then wait on all other customers that come in after you making you wait. Rental should take few minutes turns into 45 minutes I don't have that kind of time

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt D. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS ALLEN B. 
Clasificación:
5.0

Excellent place to work with, very friendly and I will always go there and will tell others

CAROL ANN M. 
Clasificación:
5.0

The gentleman who checked me in was so nice. It was a very stressful move and it was nice to be treated so kindly.

Diane N. 
Clasificación:
5.0

Everything was absolutely perfect!

Ron V. 
Clasificación:
5.0

Very friendly and helpful staff.

BRENDA KAY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

The truck ran great, your rates are reasonable, and the people were very friendly.

JOSEPH G. 
Clasificación:
1.0

Way too many furniture pads. Was told ubox would be stored indoors at storage location near final destination and it was stored outside in the elements. Damaged to personal belongings yet to be determined.

Tim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

david P. 
Clasificación:
5.0

Great people, easy to work with and did the check-in quickly.

BRUCE MORGAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy B. 
Clasificación:
5.0

We had A LOT of trouble using the self check-in service online and on the app. My wife called customer service and was on the phone for about 35 / 45 mins with a representative, the representative could not fix the issue and could not give us the code to get the key for the truck. After the representative failed at getting us access to the account she told my wife to hold on the line and she would find a location open near us. After a few more minutes on hold, the representative come back on the call to say sorry there are no open location's in your area. U-haul was very unimpressive and unprofessional in this situation. So we started heading home and the gentleman from FC Simpson Lime Co called my wife, We drove back to the location and the gentleman there come over and opened up the building to file out the paperwork and get the process going. * On A Sunday *. If not for the folks at FC Simpson Lime Co my wife and I would have missed our deadline. Thanks FC Simpson Lime co. 12/27/2020

DANIEL KENNETH S. 
Clasificación:
5.0

Everything went smoothly!

NANCY LEANN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence C. 
Clasificación:
1.0

man decided to have a political conversation with me. ended up telling me to never come back because my vue on what's going on is different then his. wow

Dylan M. 
Clasificación:
5.0

The customer service here is by far superior. The guys were very helpful and kind.

RITA MARIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth V. 
No se han enviado comentarios para esta ubicación.

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