Customer Reviews for Fast Trac
(U-Haul Neighborhood Dealer)

428 reviews

501 N Washington Hwy   Ashland, VA 23005

(804) 752-7023

Office Hours

  • Mon-Sat: 8 am–9 pm
  • Sun: 9 am–9 pm

Services at this Location:

Contact Us

(804) 752-7023

501 N Washington Hwy
Ashland, VA 23005

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–9 pm
  • Sun: 9 am–9 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Claudette J Grant 
Rating:
4.0

The location was good. The cab of the truck was pretty dirty, but it didn’t bother me. The only issue I had was with the App for 24/7 pick up/drop off. It takes a long time for things to load which left me waiting in cold weather while not touching my phone for fear of closing out of the return module.

Zachary Maciolek 
Rating:
4.0

Customer did not leave a comment.

Anna or Matt Martinez 
Rating:
2.0

The digital return did not work on the app

Darren Zega 
Rating:
5.0

The attendant understood and worked diligently to assist me in turning the truck into the location although it was to be taken to Prince George. He was upfront with Uhaul’s pricing but I didn’t have a choice but to accept the charges at that point. Uhaul should train their attendants to ask if the rental is for in-town or one-way usage.

Morishita Armstead 
Rating:
3.0

Customer did not leave a comment.

Barry Wood 
Rating:
3.0

They didn't have the equipment that we rented through the website. No appliance dolly or furniture blankets

Sherry Holmes 
Rating:
5.0

Customer did not leave a comment.

Kevin Cox 
Rating:
4.0

Customer did not leave a comment.

DAMONT WAGSTAFF 
Rating:
2.0

your truck was janky af and it was super expensive to rent. Never again. You guys rob people just to use a truck.

AARYNELIZABETH NEWCOMB 
Rating:
5.0

Customer did not leave a comment.

Tom Willis 
Rating:
2.0

Customer did not leave a comment.

James Hobbs 
Rating:
5.0

Location and staff was excellent! Thank you for your service

ALTON TRAINUM 
Rating:
5.0

Customer did not leave a comment.

Pam Cordes 
Rating:
5.0

Customer did not leave a comment.

Bill Daley 
Rating:
5.0

Customer did not leave a comment.

steve snell 
Rating:
3.0

My original reservation was with the Parham rd. location, but due to equipment failure I was sent to a 2nd location. This was a bit inconvenient, and cost me valuable time. I would hope that you will check your equipment more carefully in the future. I do appreciate your ability to find me another trailer quickly, and relatively close by.

Charles Crawford 
Rating:
4.0

Customer did not leave a comment.

LaKitta Hicks-White 
Rating:
5.0

Customer did not leave a comment.

Brad Senecal 
Rating:
3.0

The vehicle was not cleaned inside are the cargo area there was grease and oil in cargo area

jerome hughes 
Rating:
2.0

Have all materials that were paid for ready to go

Matthew Tovar 
Rating:
5.0

Customer did not leave a comment.

Dwight Clark 
Rating:
5.0

Customer did not leave a comment.

gregory parsons 
Rating:
5.0

Customer did not leave a comment.

KEVIN OKEEFE 
Rating:
5.0

Customer did not leave a comment.

Brian Hurley 
Rating:
4.0

Customer did not leave a comment.

Dana Lesesne 
Rating:
1.0

Too far out from King William

Anjenette Hodges 
Rating:
4.0

Make sure that everything is in good condition, the engine light was on and one of the tie down straps on the car trailer was broken.

Chris Friedt 
Rating:
5.0

Customer did not leave a comment.

George Hale 
Rating:
5.0

Customer did not leave a comment.

Katherine Seay 
Rating:
2.0

Fuel was not at where employee advised it was when taking vehicle out.

Christopher Armitage 
Rating:
4.0

They were fast and friendly at the pickup place

lilly tingen 
Rating:
5.0

Customer did not leave a comment.

Yardly Shoulton 
Rating:
5.0

Customer did not leave a comment.

Raymond Richard Bourque 
Rating:
4.0

Customer did not leave a comment.

Greg Hudson 
Rating:
3.0

Customer did not leave a comment.

Cheryl Campbell 
Rating:
5.0

Great location to pick up from and excellent customer service.

Justin Walsh 
Rating:
3.0

Customer did not leave a comment.

Jacobus vanZeelst 
Rating:
4.0

Good service

lawrence hoskie 
Rating:
4.0

Location was prepared and accommodating

Alexander Humulock 
Rating:
5.0

Customer did not leave a comment.

James Bova 
Rating:
5.0

Please look into having a wider selection of trailers.

Darryl Grant 
Rating:
5.0

Service was quick and very polite.

Airidas Baltrusaitis 
Rating:
4.0

After getting the Uhaul to my moving location, the movers discovered a chair and table in the back of the Uhaul left by the previous person who rented it. Now I have to pay someone to take someone else's trash to the dump. Does Uhaul not check the back of trucks after they are dropped off from renting them? Also, the truck was completely empty on fuel. I had to go straight to the gas station after picking up the Uhaul and put $100 just to get a half tank.

Betty Wall 
Rating:
3.0

Customer did not leave a comment.

Dawn Lally 
Rating:
4.0

The online service we attempted to use in the Hayes,VA. area failed to keep on track so we stopped trying over and over. It wasn't retaining info,and saying we weren't on location,so we called the Asland location to confirm they had a truck and could provide the transaction. Jackson Auto service in Saluda is great customer service.

BRIANWARD YUHASE 
Rating:
5.0

The owner of the store got real ignorant when he called me about my truck on his lot. My truck broke down and the guy that was in the store at night said I could leave it there and I told him that a tow truck will be picking it up in the morning which is today and the owner called me and I tried to explain to him that the guy gave me permission to leave the truck there he and said a few curse words to and didn't want to hear what I had to say.

KEVIN ENGLISH 
Rating:
3.0

Truck needed major service done to it.

Wayne Buchan 
Rating:
4.0

Thanks

Scott Wilson 
Rating:
3.0

Uhaul is not recommended

Khara Hughes 
Rating:
5.0

I think you may have a hole in your muffler on the truck I had.

Stephen Dubrey 
Rating:
3.0

Customer did not leave a comment.

Nausha Chavez 
Rating:
5.0

Customer did not leave a comment.

Jason Pinnow 
Rating:
5.0

Customer did not leave a comment.

Nicholas Rotz 
Rating:
3.0

Customer did not leave a comment.

Robert Harrison II 
Rating:
5.0

Customer did not leave a comment.

Nicholas Rotz 
Rating:
4.0

I like that this location has the option of after hours drop off and pickup. I would rent from this location again.

Kenneth Scaplehorn 
Rating:
5.0

No improvements needed. Personnel on site were very helpful.

sidney skjei 
Rating:
5.0

Customer did not leave a comment.

Patricia Blake 
Rating:
5.0

Customer did not leave a comment.

david dunn 
Rating:
4.0

Customer did not leave a comment.

Jw Baxter 
Rating:
5.0

Frank went out of his way to be helpful to us.

DEANNA LEE 
Rating:
4.0

Customer did not leave a comment.

Perry Jenkins 
Rating:
4.0

Customer did not leave a comment.

ALEXANDERRAY HINDMAN 
Rating:
5.0

Customer did not leave a comment.

ARETHADURSILLA EPPS 
Rating:
3.0

Customer did not leave a comment.

Marsha Wetherington 
Rating:
4.0

Customer did not leave a comment.

JOHN FEDOCK 
Rating:
5.0

The drive train had a bad vibration and wouldn't go into high gear until I let off the gas and let it coast of awhile. It made that all that counts.

ROBERTWOODARD SMITH 
Rating:
2.0

The uhaul had paper in the back everywhere. The drop off is so far from where I live. I called the guy working there if the drop off is the same as pick up and it wasnt turns out I could have traved 5miles instead of 44mil to drop off.

lorenzo kovach 
Rating:
5.0

Customer did not leave a comment.

James Gann 
Rating:
5.0

Customer did not leave a comment.

ROBERT MOORE 
Rating:
5.0

Customer did not leave a comment.

TYRONETAVON CARTER 
Rating:
4.0

Customer did not leave a comment.

SARAHJANE COOPER 
Rating:
5.0

Wonderful staff

Ella Springfield 
Rating:
5.0

Customer did not leave a comment.

robert leap 
Rating:
3.0

My truck was gross and had dog poop and trash all in the back. Which delayed my loading the truck due to cleaning it first. And when I returned my truck they said I would receive a new total which didn’t happen because there wasn’t anyone there when I returned my truck.

Gabriel Locastro 
Rating:
5.0

Customer did not leave a comment.

Will Middleton 
Rating:
5.0

Customer did not leave a comment.

SHAKYLAANGELIQUE ROBINSON 
Rating:
5.0

I called the 1-800 customer service number and requested assistance with receiving credit for mileage approximately 60-80 that I travelled as a result of the original location not having the equipment. I was hung up on and they did not return my call. I need a supervisor to assist as I was charged an additional fee of $90.29 which overdrew my bank account

TISHA HENDERSON 
Rating:
4.0

setup a place other than the register to fill out the paperwork

ROBERTCLARK ANDERSON JR 
Rating:
3.0

Customer did not leave a comment.

Max Solano 
Rating:
5.0

Make sure all of the lights work

Jason Styles 
Rating:
5.0

Customer did not leave a comment.

JEFFERYR. SOUTHERLAND 
Rating:
4.0

Everything went well,no problems at all .

THOMASMICHAEL LAWSTON 
Rating:
5.0

Customer did not leave a comment.

ROBERT FARMER 
Rating:
3.0

Clean the equipment and make sure it's in good working order.

Jennifer Wilkinson 
Rating:
5.0

I was on the road with my brother and his wife. We were traveling with mom trying to get hwr home after our dad past away while they were pit of town. Mom made it only so far and couldnt drive. This was the only plave i could find a uhaul. The manager went out of the way to make sure i could het it

DARRYN RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

RANDOLPHRODERICK SCIPIO 
Rating:
5.0

Customer did not leave a comment.

ROBERT ROWLAND 
Rating:
4.0

Customer did not leave a comment.

Clay Leonard 
Rating:
3.0

Customer did not leave a comment.

Lloyd Nelson 
Rating:
5.0

Nothing at all.... Perfect service and very polite... I personally appreciate my visit there and the use of the truck was great

LAVARTYRELL WINSTON 
Rating:
5.0

Customer did not leave a comment.

JULIO RAMIREZ AYALA 
Rating:
1.0

Clean the truck before hand and ensure accurate mileage reading

david scroggin 
Rating:
5.0

Customer did not leave a comment.

DAVIDALLEN MARTINEZ 
Rating:
2.0

Their computer kept giving them an error message. My husband had to get somebody on the phone and we had to have them call the regional office to get things straightened out. It took us an hour to get the truck.

Anthony Cavazza 
Rating:
1.0

I hooked up the first trailer by myself in the rain, then when checking the lights realized the trailer wiring harness was missing a prong and I had no turn signal. So I went back in and was advised to try a different trailer so I unhooked the first and hooked up 2nd. As I’m checking everything I realize the door does not latch on the second trailer and I can’t risk having my stuff get stolen or loose on the interstate, so I end up unhooking and hooking up a 3rd trailer- all of this in the rain, with no help.

Chad Robins 
Rating:
1.0

Get better employees.

SAMAHHATIM MOHAMED 
Rating:
5.0

Customer did not leave a comment.

Kelly Jackson 
Rating:
3.0

Customer did not leave a comment.

Tony McGee 
No reviews have been submitted for this location.

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